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393 opiniones
- Sector: Telecomunicaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zoho Projects, Software para el control de proyectos
Revisado el 13/11/2022
Es una herramienta muy buena para trabajar individual y colectivamente para coordinar proyectos...
Es una herramienta muy buena para trabajar individual y colectivamente para coordinar proyectos entre varias personas ayudando a que haya un control sobre el proyecto y se reduzcan las desviaciones.
Puntos a favor
Te permite llevar un control de las tareas, horas y te ayuda a evitar que los proyectos se desvíen. Es u software muy versátil, puedes utilizar algunas funciones para que sea bastante simple y funcional y al mismo tiempo se pueden establecer parámetros más complejos adaptándose a las necesidades de cadaempresa. También se puede conectar con otro programa de facturación como Zoho Books, para evaluar horas de los empleados y coste de las materias primas y sacar la de rentabilidad de cada proyecto.
Desventajas
Hay muchísimas opciones para configurar, para sacarle el máximo partido vas a necesitar contactar con alguna empresa Partner de Zoho para que te hagan la implementación. Los partners premium son las empresas más grandes y por tanto los más experimentados.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Exelente gestor de proyectos por un precio muy accesible
Revisado el 22/9/2022
Muy buena.
Muy buena.
Puntos a favor
La facilidad de integración con el CRM. La capacidad para albergar diferentes managers en un mismo proyecto.
Desventajas
La interfaz no es muy intuitiva y el refresco de página y datos es lento, se debe actualizar el navegador.
Alternativas consideradas
JiraRazones para elegir Zoho Projects
Por la complejidad de MSprojectRazones para cambiar a Zoho Projects
Por el precio e integracion con otros softwares- Sector: Administración educativa
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Se adapta a las necesidades de cualquier empresa.
Revisado el 29/11/2022
Es una muy buena herramienta para tener controlados los proyectos de principio a fin.
Es una muy buena herramienta para tener controlados los proyectos de principio a fin.
Puntos a favor
Te permite llevar un seguimiento real y actualizado de los proyectos. Tiene muchas opciones de trabajo que van desde las más simples a otras más complejas, dependiendo de lo que quieras conseguir. Además, facilita mucho el trabajo en equipo cuando varias personas tienen que trabajar en un mismo proyecto.
Desventajas
Es complicado de utilizar. A una persona que no tenga un conocimiento previo le será difícil de implementar, lo mejor es buscar a alguien que pueda hacerlo y así poder aprovechar todo el abanico de posibilidades que ofrece.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zoho Projects la mejor herramienta para gestionar tus proyectos
Revisado el 22/1/2023
Muy buena, ya que este software es accesible desde cualquier dispositivo con conexión a internet,...
Muy buena, ya que este software es accesible desde cualquier dispositivo con conexión a internet, lo que permite a los usuarios colaborar y seguir el progreso de los proyectos desde cualquier lugar.
Puntos a favor
Lo que más me ha gustado es que permite a los usuarios crear un plan de proyecto detallado, asignar tareas y recursos, y establecer fechas límite. Además de que permite a los usuarios trabajar en proyectos juntos en tiempo real, lo que facilita la comunicación y el seguimiento del progreso.
Desventajas
Nada, de momento estoy muy satisfecho como usuario utilizando este software. Ahora si, es recomendable buscar un partner premium de Zoho para que te ayude con este software, estos partner son empresas especializadas que te ayudan con la consultoría , implementación y formación.
- Sector: Marketing y publicidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Una solución completa y que verdaderamente te hace muy fácil la gestión completa de proyectos
Revisado el 20/5/2023
Me ha parecido una magnífica herramienta para una gestión de proyectos de principio a fin y en...
Me ha parecido una magnífica herramienta para una gestión de proyectos de principio a fin y en tiempo real, con muchas opciones de personalización y haciendo el día a día mucho más fácil
Puntos a favor
Dispone de muchas y muy completas funciones para la gestión completa de proyectos, permitiendo una colaboración efectiva y en tiempo real, y mejorando considerablemente la productividad
Desventajas
Curva de aprendizaje inicial muy pronunciada, tiene algunas limitaciones en la personalización de los informes, que podrían ser algo más completos
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Una herramienta indispensable para la gestion de proyectos
Revisado el 31/7/2023
En general muy buena
En general muy buena
Puntos a favor
Me gusto su facilidad de uso y la forma de comunicarme con mis colaboradores
Desventajas
No tiene integrado la opcion de asociar proyectos a clientes a menos que lo integre a zoho crm
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zoho Review
Revisado el 26/4/2023
es muy optima
es muy optima
Puntos a favor
Es efectivo en el trabajo diario y me permite llevar control de horas de mis proyectos
Desventajas
Que permitan ingresar horas sin tener que pagar

- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Flexible project management tool
Revisado el 28/6/2022
Puntos a favor
It has a simple and easy to use user interface. It allows you to create personalized designs that adapt to the particularities of each project. It facilitates the identification of problems and allows them to be listed for their orderly attention. Communication with team members is very effective with personal or group chat room.
Desventajas
The configuration to integrate it with some Zoho tools turned out to be a bit cumbersome. It is also bit slow to load the resources.

- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Comprehensive Project Management Software
Revisado el 27/9/2019
In general, my experience with zoho has been positive. I'm happy to use it and my team likes all...
In general, my experience with zoho has been positive. I'm happy to use it and my team likes all the different solutions zoho has for our business.
Puntos a favor
Zoho is one of the industry leaders for project management software. It is has many APIs able and offers a lot of flexibility. The program is fairly easy to use and intuitive.
Desventajas
There are some features missing that I would like to see and it can sometimes be more time consuming to enter tasks than I would like it to be.
Razones para cambiar a Zoho Projects
Cost and functionality. Zoho cost more than Monday but has more connected products and less than basecamp for what we needed. We also had a team member who had set up zoho project management for a precious company in the past and she knew the program.- Sector: Consultoría de gestión
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Do not get Zoho Projects!
Revisado el 3/1/2018
Terrible.
Terrible.
Puntos a favor
There is very little, if anything about this product that is likable. I guess, if pushed, I would say the calendar feature and the forum features are interesting but by no means makes up for the lack of features overall of Zoho Project. We are a small to medium business that recently, and regrettably, transitioned from Harvest to Zoho. There is quite a gap in pricing between the two platforms but you get what you pay for, mainly how many users you have. Zoho Project feels more like a bata test platform, then an actual product that should be live and used by any business. If you are doing very basic project management, like planning a wedding or a home renovation this tool would be good for you. But why would you pay for it when you can get any template on-line for free. The only other "pros" I could manage to list is their support. They have a help representative chat feature which is good and they are responsive. Unfortunately for them and mean most of it was used to inform me that "that feature is currently not available". Overall go with Harvest!
Desventajas
Does not integrate with Quickbooks. Can not add basic client contact information. Can't view all invoices that are due or in draft form (they force you to use another one of their clunky platforms). The Zoho Dashboard is terribly unhelpful and uninformative. You can not run basic reports like; time reports for team members across projects, expenses, invoiced projects, etc. You can't even simply alphabetize Client Users, so as you add clients they are sorted by when you entered them, only. You can only export information in one format and the reports provide very little (helpful) information; for example if you want to export your Clients. The report that is generated only provides the internal Client ID#, Name, User Name, Email Address, Role, Invoice. It does not provide State/End Dates, what Projects are associated with Clients, any Budget information, and so on, and so on. Invoice, Expense, and Time information are shown and available only through each individual Project. You can not see all invoices due, total amounts out standing, or time sheets across Projects and Clients. You are forced to click into each individual project to access that information and once again, the reports you are able to generate are very limited. I could go on about all the "cons" associated with Zoho Project but I don't have time.
- Sector: Productos cosméticos
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zoho Projects
Revisado el 16/7/2023
My overall experience has been pleasant using Zoho Projects. I continue to use their product today.
My overall experience has been pleasant using Zoho Projects. I continue to use their product today.
Puntos a favor
The features I like and use the most on Zoho Projects are the Task management and project management features. It helps me stay on task and organized.
Desventajas
The features I like least about Zoho Projects Time-lines. I have used other project tools that feature a better time-line design.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zoho projects for Program management
Revisado el 22/8/2023
User friendly tool without much complications
User friendly tool without much complications
Puntos a favor
Project wise graphical representation which allows status update to management.Assigning tasks to users and getting it updated
Desventajas
Editing the visualization of reports, unable to alter the charts as per my requirement, may be less knowledge on that part could be a reason but still there was no much options in the tool for the same.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good System
Revisado el 8/8/2023
Puntos a favor
Great System with many modules. Would recommend the system to people.
Desventajas
Paid system. It would be nice if the system had some free users for upto 20 users.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Ease of projects
Revisado el 2/8/2023
Would definitely recommend to others
Would definitely recommend to others
Puntos a favor
Easy to track the status of projects of clients.
Desventajas
No lesser price option for startups which could have been there.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Review
Revisado el 31/8/2023
Puntos a favor
All the Graphs and Charts are very summarized get the user the clear vision
Desventajas
Nothing to say, it absolutely brilliant.
- Sector: Maquinaria
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Zoho free trial review
Revisado el 2/8/2023
Puntos a favor
Online cloud based tool where all team members can connect and execute project remotely
Desventajas
Service support is not very responsive. Need to followup multiple times with support team.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Integrated Project Management
Revisado el 3/9/2023
Puntos a favor
Integrated with CRM, Invoices which helps review clarity on actual billable projects to work
Desventajas
UI is too complex to train clients in US
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Zoho Projects Review
Revisado el 21/3/2023
Zoho Projects as a whole is an efficient Project Management Software for Development companies and...
Zoho Projects as a whole is an efficient Project Management Software for Development companies and software companies. The UI/UX part of the software is good with customizable screen themes. Auto- mail for completed tasks, reminder for uncompleted task and time log of weekly activity is readily available, which makes Zoho Projects an overall Good- to-go project and task management tool.
Puntos a favor
1.Zoho Projects handles efficient Project Management.2.Resource Allocation to particular project and time tracking is good.3. Project Timelines and Dependencies with Critical Path can be measured.4. Each Project can have a task list, task and subtasks.5. Client can be assigned a user to view the status of projects.
Desventajas
1. Since, its a SaaS model application, sometimes slowness in loading is observed.2. Pricing can be much more cost efficient.
Alternativas consideradas
Microsoft ProjectRazones para cambiar a Zoho Projects
Zoho Projects has much more capabilities and pricing is also cost effective for companies.- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Zoho Projects - A Good Solution for Small Businesses
Revisado el 21/9/2021
Overall, I have been very satisfied using Zoho Projects. Since I am using the free version, it is...
Overall, I have been very satisfied using Zoho Projects. Since I am using the free version, it is very economical. When my business grows, I will without a doubt upgrade so that I can add more users and projects.
Puntos a favor
The free version is very full-featured and easy to use. I use Zoho Projects every day with another co-worker across two projects and it words great. We mostly use it for task management.
Desventajas
I wish that there was a better connection between ZOHO Begin and ZOHO Projects.
Razones para elegir Zoho Projects
I was looking for a project management solution that had features that were missing from Basecamp but was not more expensive.Razones para cambiar a Zoho Projects
I was already using other Zoho products so I liked the idea of choosing a project management solution that was in the same family of products that I was already using.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Help me with task management
Revisado el 28/1/2021
I have use it to planning a workflows in recruiting new employees and sorting a candidate. It help...
I have use it to planning a workflows in recruiting new employees and sorting a candidate. It help me and my team to parting the job in separating and filtering the candidate and their qualification. It has help us a lot by assigning every team member role and task.
Puntos a favor
Efficiency in managing, execute and collaborating a project is increasing in our team after using Zoho Projects feature and tools while working for our project. We can add client to the client platform to get them involve with the project that we are collaborating together, and we can limit and filter information that we are sharing with them.
Desventajas
The software is slow in loading the resources and i had to wait for it to fully loading all the resource to start working with it. I need to installing the software, and can't using it from my mobile device to using it. The dashboard design is outdated with no hint of they will updating it near future.

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
It has helped me a lot in assigning and tracking tasks of my team
Revisado el 30/11/2019
It has been great. Zoho projects is quite easy to use and implement. It makes tracking and...
It has been great. Zoho projects is quite easy to use and implement. It makes tracking and assigning tasks a cake walk.
Puntos a favor
Its easy of use and availability of timesheets. I can keep a track on the productive time of my team. We add our week's complete pipeline of tasks in Zoho projects and then assign them to different individuals. After that they can start and close the timer in the beginning and ending of the task. It also offers simple drag and drop features and therefore can be used by anyone.
Desventajas
One of the main disadvantage of Zoho projects is that you cannot add widgets, data, export tasksheets in the form of doc. It also quite expensive. Many other software are giving the same features at much lower price.
Razones para cambiar a Zoho Projects
Because my company have bought complete zoho suite including zoho projects. It is working fine for us and hence, we don't have to switch to other projects.- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zoho Projects is the BEST Project Management Software we've Found!
Revisado el 26/8/2022
Absolutely love it. Zoho Projects has made a HUGE difference in how we run our business, helping...
Absolutely love it. Zoho Projects has made a HUGE difference in how we run our business, helping us to create processes and flows, as well as keeping big and small projects alike, on track! Couldn't do without it!
Puntos a favor
This software is really easy to use, easy to 'read' and navigate. Definitely the best project management software we've found - really easy to collaborate with colleagues and coworkers, while integrating easily with the CRM and other Zoho software packages!
Desventajas
It's a bit clunky to set up, and when you need help...it's not always terribly straight forward.
- Sector: Comercio minorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Amazing feature for project management
Revisado el 16/5/2022
Zoho Projects has been one of the best cloud based project management software that has been really...
Zoho Projects has been one of the best cloud based project management software that has been really helpful for us in managing and tracking all the progress of the project.
Puntos a favor
ZOHO projects have many great features, but one of my favorites is the option to personalize the parameters for project management. The part that allows for customization is elementary to use, but it also meets most of the needs that my company has for project management. I enjoy the functionalities, the facilities, and everything else that this program provides us with to manage a project. Those tools are beneficial and vital at the time to maintain a project and collaborate on it. I like all of the features that this software provides.
Desventajas
It might be challenging to make changes to Zoho prototypes. Its scalability is slightly limited for specific features due to the constraints. Although it helps establish projects, it does not have a platform for individual dialogue. People prefer not to lean on Zoho tasks to convert their work over to Spreadsheets to interact with other people since they find it cumbersome.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
I wanted to love it.
Revisado el 9/4/2019
I wanted to love ZOHO Projects and all of ZOHO suits. And I still believe the concept is a...
I wanted to love ZOHO Projects and all of ZOHO suits. And I still believe the concept is a fantastic one. Most of the major apps any small business will need one place. But it felt like ZOHO haphazardly patched together apps from several different creators.
I will be happy to try ZOHO again, once integration becomes more seamless. I look forward to newer versions!
Puntos a favor
The single login with the ZOHO suite was a nice feature. I tried ZOHO primarily because I wanted one suite for the majority of my business app needs.
Desventajas
My major complaint falls into two categories:
1. Integrations between ZOHO's own products are not as good as could be. And I have seen better integration with other PM software and third-party apps.
2. ZOHO suite, in general, does a lot of things, but most things not well.
I signed up for ZOHO Projects primarily because I wanted to integrate it with other apps in the ZOHO suite. However, I found these integrations were not seamless and nowhere near as functional as they could be. For example; I use both Projects and Invoices for clients, can send them invites from both applications for a client portal. However, both portals require a seperate login for the client. This frustrates clients, as they know both apps are ZOHO, yet they need separate credentials.
On my end, all of ZOHO's billing was not integrated. Which means there was a separate invoice and viewing page for billing for each ZOHO APP. I would expect billing to function more like G Suite, with all ZOHO apps billed together.
As a stand-alone PM APP I found it not to be user friendly. You can't choose which fields or features you want. We tend to use more of a Kanban methodology and would prefer if task start and end dates were not mandatory. While I like the idea of the Sprint version of this APP, I wanted some of the client management features of full Projects.
- Sector: Administración educativa
-
Fuente de la reseña
Calificación general
Zohoprojects - Lacks essential functionality
Revisado el 29/4/2015
Zohoprojects looks good at first however there are some small bugs. More importantly there are...
Zohoprojects looks good at first however there are some small bugs. More importantly there are MAJOR issues once everything is set up. Unfortunately we had to leave zohoprojects for privacy reasons.
Within the project management system as it is currently developed every user can see every comment and task for every other user in the project. We contacted zoho and there is no way of changing this.
Our setup currently is we have employees, contractors, managers and clients.
As far as zoho is concerned though all of the above make no difference as zohoprojects lets every user even the contractors see EVERY detail of every conversation and tasks between managers and clients.
Eventhough there are priviledge roles to prevent users from editing other users tasks they can still view EVERYTHING. Every login or message left, every detail, task, invoice etc generated for every other user.
Therefore two completely independent contractors for example could view absolutely everything that is going on with eachother. Absolutely ludicrous.
This is certainly a fundamental and very basic requirement which any project manager would expect out of the box.
Zohoprojects however seems not to care about it. We contacted them many times about this issue to find a workaround however there is none. We got a nice apology from India but unfortunately that is not enough. This lack of functionality can not be omitted. It is essential.
All it needs is a tick box within each project titled "Tick for Assigned users to be able to view tasks and milestones only"
In summary:
If you are intending to use zohoprojects to manage one or more contractors and employees for your business then DON´T. You could do more damage to your business through this lack of privacy functionality than good if you do. As every project user can see EVERYTHING that everyone else is doing including any login or sensitive information that is posted. There is no way of making any message or task private. Also ALL client information can be viewed by EVERY user also.
Zoho does have a solution to client information being visible to all the users which is to set up one project for clients and one for workers.
Surely that negates the complete purpose of the system in the first place?
All I can say is "It´s a shame".
Unless they fix it soon they will certainly lose huge amounts of customers and revenue just the same as they have now lost ours.
Puntos a favor
When there are problems with the platform a very apologetic response from India arrives in your mailbox explaining that there is no solution.
Desventajas
no privacy between users
no privacy for clients from users