Opiniones de Alchemer
Alchemer
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311 opiniones
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Tiene lo que otras no.
Revisado el 7/8/2023
Puntos a favor
Este aplicativo cuenta con caracteristicas y herramientas que otros softwares no tienen, aparte de ser facil de utilizar e intuitiva.
Desventajas
No tengo queja alguna ya que su facilidad de uso es impecable.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Es buena herramienta.
Revisado el 18/7/2023
Puntos a favor
me gusto que uno puede crear las preguntas como uno desee ya que son personalizables.
Desventajas
tube problemas al momento de crear informes pero se soluciona facilmente.
- Sector: Seguros
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Encuestas para B2C
Revisado el 10/3/2022
Puntos a favor
La programacion de las encuestas es lo mejor de Alchemer
Desventajas
La codificacion de las preguntas abiertas no tiene inteligencia artificila
- Sector: Investigación
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Fantastic Survey Tool
Revisado el 19/1/2018
For many years we have been very happy with this product and the features it has. Unfortunately...
For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.
Puntos a favor
SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.
Desventajas
Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.
Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado Otro durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
SurveyGizmo Review
Revisado el 24/7/2019
This program has been helpful and we use it off and on based on the types of surveys we need to...
This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.
Puntos a favor
This platform has some features that need that other platforms do not like Survey Monkey.
Desventajas
The ease of use is not as great as I would expect or like it to be.
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.
Revisado el 6/7/2018
Was able learn about some of the functions of a survey provider and how they can be used to create...
Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.
Puntos a favor
Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.
Desventajas
I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.
- Sector: Educación superior
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Usually Does What I Need & Customer Service Is Great
Revisado el 7/3/2018
This takes care of my form and survey needs so easily. There a lot of logic rules and generated...
This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.
Puntos a favor
I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.
Desventajas
If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.
- Sector: Software informático
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
User friendly survey tool for Survey Programmers
Revisado el 29/10/2022
Puntos a favor
Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services
Desventajas
Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier
- Sector: Servicios de información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Changes in support structure lead to abysmal customer support levels. Stay away!
Revisado el 5/5/2017
Puntos a favor
The survey interface is fairly intuitive and they offer a very wide selection of features (which we don't use, but I respect that they exist).
Desventajas
In the last six months we have received appallingly poor service. Their support staff seem to be allergic to the notion of providing timelines for when we can expect to hear back from them (I'm not even talking about timelines on fixing things; just when I can expect to hear back). They have tried to quadruple our prices with less than 2 months of notice, wherein we do not receive any additional features or benefits that we want to use (and when we asked for a more reasonable feature package in line with our pricing, we were told that we 'no longer fit their infrastructure'). They have done product roll outs that have turned out to be disastrous (in one case, causing an outage which I had to hear about from my clients rather than from them. And when we finally got them on the phone, they informed us that the reason they can't QA everything is because they do product updates 5 times a day (yes; 5 times A DAY, suggesting their platform is miles from stable).
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Used to be so much better
Revisado el 7/1/2019
We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or...
We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or building out new product needs, and Employee feedback.
Puntos a favor
I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.
Desventajas
They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
I use it for quality reports, customers surveys and training
Revisado el 6/12/2017
Puntos a favor
If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.
Desventajas
The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Feature packed but not slick
Revisado el 27/9/2020
We use Survey Gizmo regularly as a Research Team to collect data on our programs and products and...
We use Survey Gizmo regularly as a Research Team to collect data on our programs and products and facilitate gathering information from around the world.
Puntos a favor
We will probably never stop using Survey Gizmo because our researchers love it so much. It caters to all their needs in terms of data collection and analysis, making their jobs easier in the long run. Things like translation capabilities and offline data collection are really great. Plus, they do offer live reports that meet our needs well on certain projects. For these reasons, Survey Gizmo will always be the preferred go-to survey platform for our team.
Desventajas
Survey Gizmo packs in a lot of features and value but their UI doesn't deliver on the same level. Users and non-research members of our team will always default to Typeform because it just feels more slick. The experience is smoother, the interface is cleaner, and the ability to customize surveys visually can take them to the next level. Working on the back end of a Typeform also just feels easier, even though Survey Gizmo offers the same or more features.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Powerful but Limited too
Revisado el 6/2/2019
SurveyGizmo is a tool that gets the job done and then some. The surveys aren't pretty, but you...
SurveyGizmo is a tool that gets the job done and then some. The surveys aren't pretty, but you can't beat the functionality that's offered here.
Puntos a favor
SurveyGizmo feels like an enterprise product. It has a TON of features, most of which I'm probably not even aware of and will never use, but it's nice to know that they are there. Need to create some kind of weird survey that functions just so? SurveyGizmo can probably do what you need. Pretty much any feature you could ask for is included in this platform.
Desventajas
I can't help but feel that SurveyGizmo locks down the appearance of my surveys too much. I haven't been able to figure out how to make any surveys look different from all the others beyond changing the logo, colours, and imagery. More so than other survey tools that I've used. I also find the process to do things like pipe values into the survey via a URL variable are somewhat more complicated and require reading support documentation vs. other survey tools that are more intuitive.
- Sector: Estudios de mercado
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Alchemer makes survey building quick and efficient!
Revisado el 14/5/2022
So far my overall experience has been very positive, especially because of the customer support!
So far my overall experience has been very positive, especially because of the customer support!
Puntos a favor
I like all of the features that are offered like the variety of question types and the ways to filter your data during the analysis portion of the process.
Desventajas
Sometimes I run into technical issues or face glitches, but customer support is always available and they are very willing to help me sort out my problem.
- Sector: Administración gubernamental
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent program for those I’m Public Health
Revisado el 8/1/2023
Very positive. Very productive and highly user friendly.
Very positive. Very productive and highly user friendly.
Puntos a favor
It’s ease of use makes my life so much easier and accessible.
Desventajas
No real complaints mostly just a little more clarification when people post survey tools to share about permissions and accessibility, etc
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Used to be fantastic
Revisado el 8/8/2018
Puntos a favor
I have found Survey Gizmo to be the easiest survey software for new users to learn. With a quick 30 minute training session, I can get novice survey programmers up and running.
Desventajas
Survey Gizmo has experienced incredible growing pains over the past year and a half. Features have been removed mid-license, data has been lost, logic has gotten garbled, etc. As a long-time user of it, I can no longer recommend the product until the platform becomes more stable.
- Sector: Recursos Humanos
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Proficient Data Analytics Tool aka 'Data in a Snap'!
Revisado el 9/12/2019
SurveyGizmo has allowed us to obtain collective opinions on a variety of topics--whether it was...
SurveyGizmo has allowed us to obtain collective opinions on a variety of topics--whether it was satisfaction after a training event, or a manager 360--this tool has helped us simplify the process and be leagues ahead on understanding and evaluating where we are at on a particular topic.
Puntos a favor
By far, one of the easiest surveying tools out there to use. It takes almost zero time to orient yourself to the design tool, even if you are a novice, and little time to create a survey if you have prepared questions from which you are working. You can rearrange the questions on a whim, preview the survey in test mode and invite others to do the same. The results will display in charts and graphs for a snapshot of the outcome and exports to a variety of formats for quick use.
Desventajas
There isn't much capability for customization for the look and feel of the survey. If you are wanted to stand on 'brand' or communicate a particular 'tone' with your survey, this will make it challenging. The .pdf export option doesn't download in an organized format - tends to be a bit all over the place.
- Sector: Software informático
-
Fuente de la opinión
Calificación general
Our Experience with SurveyGizmo
Revisado el 26/6/2014
We started off doing some basic surveying, which got more complicated over time. specifically, we...
We started off doing some basic surveying, which got more complicated over time. specifically, we discovered we needed to employ very harsh disqualifying methods in order to obtain the data we needed. the SurveyGizmo API enabled us to do so easily. once the survey was completed, we purchased an online panel using the SurveyGizmo panel integration. It worked seamlessly! we were instantly approached by the panel provider as soon as the invoice was paid, and SurveyGizmo were on track the entire time, so we never felt like we are falling between the cracks. At some point, we needed to perform a survey with a very low IR (incidence rate). SurveyGizmo went out of their way to find us a panel provider which specialises in low IR surveys, and this helped us greatly in our data collection process. The SurveyGizmo support is worth noting - the team is very responsive, your case is assigned to one person who takes care of you and knows your survey and your needs. the SurveyGizmo support representative who walked us through the process (the same one over months!) was that familiar with our survey, that we received improvement suggestions from him, which proved to be very insightful!
last, it's worth noting that we tried several providers before reaching SurveyGizmo, and none gave us all the above in one place.
Puntos a favor
great support, very easy to use, programming API, great online panel integration
- Sector: Investigación
- Tamaño de la empresa: 11-50 empleados
- Software usado Otro durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
SurveyGizmo Review
Revisado el 5/12/2019
Mostly positive. It seems not to be taken as seriously "credible" as Qualtrics in academia; but it...
Mostly positive. It seems not to be taken as seriously "credible" as Qualtrics in academia; but it doesn't have some of the problems that drive me crazy with Qualtrics either (e.g., renumbering answer options if choices are changed: reordered, deleted, added or rewritten)
Puntos a favor
Very user friendly. Has some cute features & set up that make it a bit more fun to use than alternatives
Desventajas
I haven't used it in a couple of years (my current company uses a different provider/platform); but it was strangely incompatible at times with Safari. For reasons no one could clearly determine, it would sometimes start writing backwards: entertaining, but not productive
- Sector: Estudios de mercado
- Tamaño de la empresa: 11-50 empleados
- Software usado Otro durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Pretty good, but could use improvement
Revisado el 12/12/2019
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes...
Overall, SurveyGizmo allows our teams to easily program and distribute simple surveys. It includes great functions, like the ability to have a dashboard.
Puntos a favor
SurveyGizmo is relatively user-friendly and has some great survey features. We use Gizmo to program many of our simple surveys and it is usually quite reliable.
Desventajas
The variable names automatically created in SurveyGizmo are not at all intuitive and are quite annoying to adjust. Gizmo can also sometimes run into issues that affect our surveys while in field, however this doesn't happen often.
- Sector: Administración gubernamental
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado Otro durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Form Integration Tool
Revisado el 18/4/2019
Currently using this tool as a form integration tool to supply data to Salesforce Org.
Currently using this tool as a form integration tool to supply data to Salesforce Org.
Puntos a favor
Have used this as a cost effective option to supply data to a Salesforce Org. The user interface for form design is fairly easy to get up and running on. It is suitable for end business user to develop their own forms. The integration aspects with Salesforce was easy to setup.
Desventajas
Testing options. Testing options were confusing to a couple of tester and ended up having to remove some data. The integration cost have increased lately.
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Nice stadistics and explanation graphics.
Revisado el 17/2/2018
SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as...
SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client.
Puntos a favor
SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.
Desventajas
I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
SurveyGizmo is pretty good with some missing features
Revisado el 30/5/2018
The main benefits was the ease of use and the ability to improve your survey score by reaching out...
The main benefits was the ease of use and the ability to improve your survey score by reaching out to negative reviewers to see how you can better change their poor experience. This can then be reflected in their review which allows for updates.
Puntos a favor
I think this is one of the few softwares for surveys that actually allows you to change or edit your survey even after it is published. This is actually a very good feature because this allows you, as a company with a bad review, to reach out and change the customer's mind who then can reflect this effort in their review.
Desventajas
This may have been addressed or hopefully will be in the future but the software tends to run very slowly when opening files during large uses.
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
It does not allow to change the design to the survey.
Revisado el 18/4/2018
Currently it benefits the survey area in my company because with every opinion we receive from this...
Currently it benefits the survey area in my company because with every opinion we receive from this medium, we manage to improve our infrastructure day by day, and also, we achieve constant communication with customers.
Puntos a favor
I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use.
Desventajas
I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want.
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado Otro durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
As easy as survey monkey, but has better technical options than it.
Revisado el 18/7/2017
In house surveys can be done securely and not through an open source such as Survey Monkey.
In house surveys can be done securely and not through an open source such as Survey Monkey.
Puntos a favor
Ability to integrate with Salesforce.com, being able to test both manually and done by their "robots"
Desventajas
Errors aren't as helpful as they could be, can be difficult for nontech savvy folks to setup/understand build on the forms
