Opiniones de Firefish

Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
291 opiniones

- Sector: Recursos Humanos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Easy and Convenient
Revisado el 16/11/2022
Overall, I've thoroughly enjoyed using Firefish and will continue to use it in the same way.
Overall, I've thoroughly enjoyed using Firefish and will continue to use it in the same way.
Puntos a favor
I use the Advert posting, applicant processing, and CV database. I absolutely love all these features as they're incredibly easy to use and very convenient. My favourite feature is the option for mandatory pre-screening questions as this saves me a lot of time when going through the job applications.
Desventajas
Honestly, not many cons come to mind as there are parts of Firefish I don't use but perhaps the organisation of the Candidate profiles. The CV is buried on the last tab in documents but is the most important thing on someone's profile.
Respuesta de Firefish Software
Hi Amelie,
Thank you very much for your review. We appreciate that you enjoy using Firefish, finding it easy and convenient.
Many thanks,
Amy
- Sector: Empleo y contratación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Swimming without armbands!
Revisado el 13/12/2022
Fantastic - team is very supportive and reactive to anything you need
Fantastic - team is very supportive and reactive to anything you need
Puntos a favor
CRM, keeping all notes, history, calls, email in one place, and the boolean searches - to be able to use as a job board
Desventajas
Sales forecasting for temps, great for perms but not so user friendly for temps
Alternativas consideradas
Bullhorn ATS & CRMRazones para cambiar a Firefish
We loved the over all user friendliness of the CRM, the data capture, CV searching, formatting, reports, and workflows, as well as hosting our website.Respuesta de Firefish Software
Hi Katrina,
Thank you for your review!
Many thanks,
Amy
- Sector: Hostelería
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Feedback
Revisado el 21/4/2021
Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone...
Onboarding was good, training wasn't great everyone seems to be in a rush to get off the phone except [SENSITIVE CONTENT HIDDEN] who is an absolute superstar.
Puntos a favor
Lots of functions, and features that can be utalised.
Desventajas
A few hidden costs, if after 3 months your workload increases and Firefish isn't for you, you find yourself roped into a 12-month contract. Way too over the top for what it is supposed which makes it over complicated.
Respuesta de Firefish Software
Hi Leon,
Thank you for taking the time to leave a review. We're so sorry you ended your Firefish journey on a negative note particularly as we never had the opportunity to discuss the situation or come up with a solution together as we were unable to get in touch with you.
Like most SaaS businesses, our minimum subscription is 12 months and this is highlighted clearly in our terms and pricing FAQs on our website. Upgrading to a higher-level package with more features naturally comes with additional costs but these are not hidden.
We take a lot of pride in our customers' success, so I apologise that your experience didn't meet your expectations. We will certainly be taking on board your feedback regarding the training and will review internally with the team.
If you'd like to discuss any of this in more detail, please get in touch you have my direct contact details.
Kind regards,
Louise Cunningham Director of Customer
- Sector: Empleo y contratación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A Must For Recruiters!!
Revisado el 13/12/2022
Helps generate more business/sales
Helps generate more business/sales
Puntos a favor
Great onboarding -Easy to use recruitment software - helps generate more business -good system for managing candidates and recruitment process
Desventajas
Can be a bit slow sometimes but overall very useful recruitment tool
Respuesta de Firefish Software
Hi Mary,
Thanks for your review!
We're so happy that Firefish has helped you generate more business/sales.
Many thanks,
Amy
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Forward thinking CRM
Revisado el 21/6/2019
As the title goes they are a forward thinking crm. They are always looking to make the platform...
As the title goes they are a forward thinking crm. They are always looking to make the platform better and more efficient every day. They release weekly development updates and really listen to their client on how they can make their platform better.
Their customer service is fantastic will short lead times and always actively trying to find a solution.
Puntos a favor
They have nailed candidate candidate engagement within their platform. You are able to keep easily engaging with our candidates through social channels, email and click to call.
The platform is easy to use and shows users a clear path To enable them to match candidates to clients and jobs quickly.
Desventajas
The clouds software can be limiting at times with trying to save documents on the fly and also the ability to navigate through multiple screens in one session.
Razones para cambiar a Firefish
From day one, Firefish wanted to be our partner and grow together. No other supplier showed this to us. Also, they started from the candidate journey and engagement which is something we really value.- Sector: Almacenamiento
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent Service and product
Revisado el 1/3/2022
Great - They cannot do enough to help. I recommend them all the time
Great - They cannot do enough to help. I recommend them all the time
Puntos a favor
Software is always being improved and updated. Very easy to use. Good value for money.
Desventajas
Formatted CVs need to be more user-friendly. It's a little glitchy.
Razones para elegir Firefish
Looking for better productRazones para cambiar a Firefish
Better overall product. Affiliation with TEAMRespuesta de Firefish Software
Hi Steve,
Thank you for your lovely review. We're happy to hear that you're loving using Firefish.
Many thanks,
Amy
- Sector: Empleo y contratación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Fantastic Support Team!
Revisado el 30/7/2019
My overall experience with Firefish is positive. The software is easy to use and they are continuall...
My overall experience with Firefish is positive. The software is easy to use and they are continually updating and evolving the product. The fishtank is an innovative idea, and really reflects the ethos of Firefish as a whole - they care about their customer. Their support team is second to none and always make time to help when required (which can sometimes be a few times a day!).
Puntos a favor
Firefish has allowed the whole company (front and back office) to get involved with all aspects of the Recruitment Process. The system is easy to use and has brilliant functionality. One thing that particularly stands out to me about Firefish is the people behind it. I have been in contact with lots of the team and always receive a prompt, friendly and helpful response. They go above and beyond to ensure your query is solved and often follow up with improvements or further solutions. Thank you!
Desventajas
The Marketing side can sometimes be slightly limiting but they are always making improvements and often have a walk around for something we'd like to do.
- Sector: Empleo y contratación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
First year review
Revisado el 9/9/2021
Happy with the purchase so far - but there are improvements that should be made to make it slicker.
Happy with the purchase so far - but there are improvements that should be made to make it slicker.
Puntos a favor
Fairly easy to use and to navigate around. It is very effective without being over complicated.
Desventajas
You cannot block delete candidates/profiles. Doing it individually is extremely time consuming and laborious
The templates in place are pretty standard and do not look very professional
- Sector: Empleo y contratación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Firefish - You are everything we wanted and much more
Revisado el 25/6/2019
A CRM that works with and for us, what is there not to like.
Since day one the staff have been...
A CRM that works with and for us, what is there not to like.
Since day one the staff have been friendly and helpful and not question is a burden.
Puntos a favor
The simple and honest answer is everything.
When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"!
In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase candidate and client contact. The platform itself is very user friendly and very easy on the eye, it allows you to input KPI, Sales figures and actual billings and run reports. The part that impressed me the most was that we are able to allow candidates to access and update their own profile and make the decision themselves if they want to receive job updates, newsletters and are happy with WDCS Data compliance.
I haven't even mentioned connecting it to the job boards and being able to run our own adverts from Firefish and post on to partnered sites.
Definitely above all else the ease of use has to be the biggest thumbs up!
If you are reading this and not using Firefish then you are definitely missing out!
Desventajas
So far nothing that I don't like about it, far superior to other systems that I've used in the past
- Sector: Empleo y contratación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Review
Revisado el 2/3/2022
used as a CRM and data storage plus marketing platform so the software essential for us
used as a CRM and data storage plus marketing platform so the software essential for us
Puntos a favor
Easy to use, scalability and bulk data usage
Desventajas
the dropdown limit of 450 on a search result could be increased, why is it not 1000 for example?
Alternativas consideradas
Bullhorn ATS & CRMRazones para cambiar a Firefish
customer service, price and better functions for usRespuesta de Firefish Software
Hi Sam,
Thanks for your kind words! We appreciate it and we'll also feed your suggestion on search numbers back to the product team :).
Keep swimming!
- Sector: Empleo y contratación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
10/10
Revisado el 16/6/2022
From the first day i looked into them they have been a pleasure to deal with, every member of staff...
From the first day i looked into them they have been a pleasure to deal with, every member of staff i have dealt with, are happy, friendly and helpful people as well as knowing what they are talking about.
Everyone seems to get back to you straight away, including support and nothing is to much trouble.
From the directors at the top, downwards they seem to take a lot of time in selecting new employees with the right personality.
They onboard you and don't send you a manual to figure it out yourself, there a training 1 on 1, plus video recordings and articles to take away.
Fantastic company to deal with and they are the Hubspot of the ATS world.
Puntos a favor
Easy to keep track of all your activity, advanced CV search capabilities, classy landing page design. All sections tie into one another with links to click between candidate, contact and company, saving you a lot of time.
Posting jobs is quick and painless. Users decide on new features to be build and not the company themselves, this is a great idea.
Everything that you can think of it has. Important CV's direct from email. Free bulk uploads each month done by the data team. Top class customer support.
Desventajas
Nothing, I haven't found a single thing that I dislike. The product is constantly evolving, No bugs in 6 months of using it.
Respuesta de Firefish Software
Hi Carl,
Thank you soo much for taking the time to write this lovely review. We really appreciate it and are exciting to see your Firefish journey continue!
Many thanks,
Amy
- Sector: Empleo y contratación
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
One stop overview
Revisado el 16/11/2022
A great software which collates all our needs with minimised steps
A great software which collates all our needs with minimised steps
Puntos a favor
This is an easy-to-use software, which allows for the integration from outlook and calendars to ensure a "one-stop overview" for all our company needs. The new feature of being able to customise the terms within each client provides an easy overview of the terms, also this feature links through to new jobs minimise steps and speeds up the process.
Desventajas
With the preview windows being in PDF format, this can mess with the format of Word documents, so we have added an extra process to convert word documents to PDF to ensure documents view correctly
Respuesta de Firefish Software
Hi Heidi,
Thank you so much for your review! We're glad you love Firefish.
Many thanks,
Amy
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Firefish - The Recruitment System You Need!
Revisado el 16/11/2022
Excellent
Excellent
Puntos a favor
The process from start to finish, enables you to give the candidate a good experience, whether they are right for the role they've applied for or not. The Firefish software is exactly what recruitment businesses need, they've thought of everything!
Desventajas
I don't feel there is any cons to Firefish - the team are always developing new ways to make a recruiter's job easier.
Respuesta de Firefish Software
Hi Jade,
Thank you for this review. It's great to know you've found everything you need in Firefish.
Many thanks,
Amy
- Sector: Recursos Humanos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great softrware and really add value and purpose to your business
Revisado el 10/3/2021
Personally for me, the support that is delivered by this business is second to none, [SENSITIVE...
Personally for me, the support that is delivered by this business is second to none, [SENSITIVE CONTENT HIDDEN] who looks after our account offers solutions and s very quick to assist with managing issues of any fixes that are required.
Puntos a favor
The software is integrated into your website so seamlessly add value and eas in managing the data flow, you have full control of the editing and functionality to can make changes and update drop downs and functionality.
Desventajas
Not a great not to like in fairness, it delivers across all metrics for us
- Sector: Seguridad informática y de redes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Firefish is super simple and easy to use.
Revisado el 5/12/2022
Before Firefish we had all of our CVs either as physical copies or not really saved in proper...
Before Firefish we had all of our CVs either as physical copies or not really saved in proper folders. Now we can find anyones CV at the click of a button. Has really benefitted us with the job searches.
Puntos a favor
We have 3 people in the business total, all with varying computer skills. Firefish's software is super simple to use and their training sessions are great and full of every single bit of info you could possibly need. I like that I can find candidates relevant to what I am looking for simply by typing in one word.
Desventajas
Only issue I have with Firefish is I wish I could email myself a list of people or email one of my colleagues a list of people. For example, if my colleague isn't able to access their Firefish due to not being around their laptop but they need info on what candidates to reach out too it would be good to be able to send them a list of what I found on Firefish. I hope that makes sense. If this is already an option, please let me know.
Respuesta de Firefish Software
Hi Natalie,
Thank you for your review!
Many thanks,
Amy
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Ultimate Banking love FireFish
Revisado el 8/2/2022
Its simple to use, does not confuse with stuff I don't need
Its simple to use, does not confuse with stuff I don't need
Puntos a favor
Outlook integration is essential and allows me to quickly import candidates and see our interaction with them. Important when several consultants work on same role.
Desventajas
Still learning what I like and dislike but nothing critical
Duplicate names have been an issue
Respuesta de Firefish Software
Hi Sandy,
Thank you soo much for your review.
We're glad you're having a positive experience with Firefish so far.
We've just launched our new candidate merge feature that might help with duplicate names in the system. If you drop a message to the support team someone will be able to pick this up with you.
Many thanks,
Amy
- Sector: Redes informáticas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
A great all-round piece of recruiting software
Revisado el 16/11/2022
I've found Firefish a great tool to use, and I'm constantly learning about new features and...
I've found Firefish a great tool to use, and I'm constantly learning about new features and functions. This is constantly updated and the development team absolutely respond to feedback and make helpful additions to make the job easier.
Puntos a favor
It's incredibly easy to use and collaborative with my colleagues. If I need to take a step away from the business for a day or two, my colleagues are able to see a great snapshot of my desk and carry this work forward for me. There are also loads of added features to add context behind your notes, and a clear progression for recruitment.
Desventajas
User interface could be more attractive, it can be a little 'black and white' for users. New user videos could be revised.
Respuesta de Firefish Software
Hi Liam,
Thank you very much for your review. it's great that you love the software and that you're having an amazing experience.
Many thanks,
Amy
- Sector: Recursos Humanos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use, excellent customer service
Revisado el 13/12/2022
wonderful - can't recommend highly enough
wonderful - can't recommend highly enough
Puntos a favor
The people at FireFish - they're patient, friendly, knowledgeable and accept and act on recommendations - they listen to their customers.
Desventajas
I'd like to be able to attach multiple docs to emails at source
Respuesta de Firefish Software
Hi Maxine,
Thank you for your review!
Many thanks,
Amy
- Sector: Relaciones públicas y comunicaciones
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Firefish
Revisado el 13/12/2022
Pretty good.
Pretty good.
Puntos a favor
Customer service and support has been excellent and I have noticed some updates within the first 8-12months that have improved the usability. They definitely listen to their customers.
Desventajas
I find some of the searches limited. For instance, I can't just put in a town or county and get the candidates from those area. It only seems to work by postcode and most applicants don't put their postcodes on their CVs.
Respuesta de Firefish Software
Hi Andy,
Thank you for your review!
Many thanks,
Amy
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Tom @ Optima
Revisado el 16/11/2022
Puntos a favor
ease of use, good search facility. good reporting suite
Desventajas
can be glitchy. lack of two way API, from sales lead platforms and job boards
Respuesta de Firefish Software
Hi Tom,
Thank you for your review. We're happy you find Firefish easy to use and appreciate our searching and reporting!
Keep your eyes peeled for more updates to our API in the future.
Many thanks,
Amy
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Just the kind of CRM we were looking for
Revisado el 29/11/2021
Just having to write content once is just what we were after, saving time to get onto other jobs.
Just having to write content once is just what we were after, saving time to get onto other jobs.
Puntos a favor
The ability to load job sepcs/descriptions to the software, which will then also load to google for jobs, our own website as well as other jobs boards and social media. Just what we were after, write the infoamtion once and post everywhere.
Desventajas
Only keeps track of emails for people in the system, not everyone turns into a customer or client, so do not want to put everyone into the system.
Alternativas consideradas
Bullhorn ATS & CRMRazones para cambiar a Firefish
Just did exactly what we were after!Respuesta de Firefish Software
Hi Claire,
Thank you for the lovely review.
We're so glad Firefish is exactly what you were looking for.
Thanks,
Amy
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
AB Firefish Review
Revisado el 5/12/2022
I feel it could offer more as a whole to the business. Perhaps I just need further training.
I feel it could offer more as a whole to the business. Perhaps I just need further training.
Puntos a favor
It is a self explanatory product and you can understand the basics easily. Allows you to see candidate progress quickly and easily.
Desventajas
There is not a great search functionality for previous placements or roles. The most important is the inability to search and tailor keywords.
Respuesta de Firefish Software
Hi Andy,
Thanks for your review.
Our support team are always on hand for any further help you may need with the product.
Many thanks,
Amy
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great company that empowers your company and keeps you on track
Revisado el 16/11/2022
Fire Fish is really easy to use and very effective in keeping track of your recruitments and...
Fire Fish is really easy to use and very effective in keeping track of your recruitments and candidates
Puntos a favor
How easy it is to see the history of each candidate
Desventajas
nothing, the system works really well, I personally have not had an issue.
Respuesta de Firefish Software
Hi Sherry,
Thank you very much for your review. It's great to know how much you love Firefish.
Many thanks,
Amy
- Sector: Contabilidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great System..backed by great people
Revisado el 1/12/2020
The team at Firefish are great, very quick to respond to any queries and their passion for service...
The team at Firefish are great, very quick to respond to any queries and their passion for service seems to be second to none.
Puntos a favor
The interface is very easy to use and I'm pleased to say very logical. It allows a seamless flow between access to the files and doesn't have that clunky feel that so may CRM have.
Desventajas
For a single user, I don't really get to use all of it's functionality but that's not really a negative.
- Sector: Empleo y contratación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great CRM software for Recruitment
Revisado el 16/11/2022
Overall very positive and I am happy with the product
Overall very positive and I am happy with the product
Puntos a favor
I like the ease of use and the customer support. There is continuous development of the software so our product is always up to date.
Desventajas
One thing I would really like is a manually created talent pool. I'd like to almost "save for later" rather than it created a list of potential matches.
Respuesta de Firefish Software
Hi Sam,
Thank you for your review. It's great to know that you love the software.
Many thanks,
Amy