Puntos a favor
Customer support is great! I had a couple of problems integrating BookSteam into my web site, and customer support worked with me until it was fixed.
Puntos en contra
This is low-frills booking software. It is easy to set up regularly occurring classes, but anything more complicated requires a workaround. Requests I've sent to customer support include:
1) the ability to set up a class series, where students register and the system enrolls them in every class in the series,
2) a waiting list,
3) the ability to find a class once it has been cancelled from the schedule - Beware! If you cancel a class and have it display as cancelled on your public calendar, it is there forever. There is no way to remove it.
4) having all classes show on the public calendar. Currently only classes that can be booked online can be displayed. If you have a class that you do not want to be booked online, you cannot display it on the calendar. Therefore, I have had to use a Google calendar in addition to the BookSteam calendar, so customers can see the full array of classes offered.
I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.
Puntos a favor
The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!
Puntos en contra
Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.
This software saves so much time on so many things. I used to have to contact workers to see who would be available for a job. Then I would have to enter all of the client info into Quickbooks, import the Quickbooks info into my scheduling software. No MORE! On Booksteam staff can modify and set their own hours. Clients book them and the staff receives all the info they need for the job. My business can pretty much run itself now. I love this software. I have not found one like it yet.
Puntos a favor
Pros
Staff schedule themselves
I can have multiple staff and locations
Each staff and location can have different services and prices assigned to them
Create an online store
Promo codes
Gift certificates
Puntos en contra
There is nothing that I do not like about Booksteam. Booksteam is the best.
Puntos a favor
easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule.
Puntos en contra
reporting functionalities are limited.
If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc.
We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something.
Puntos a favor
This does exactly what it says on the tin - schedules appointments - save money because the slots that are booked are scheduled to what i need.
Puntos en contra
Its just a simple software - no wow factor - you get what you pay for. Set up took a while.
I can't say enough good things about booksteam, head and shoulders above the rest! If you want your business to improve and become less stressful (don't we all), you have to try this software.
+++awesome looking design, supports multiple offices, mailchimp and paypal integration, google calendar sync, prepaid packages, loaded with a ton of features and has fast responding support team (what's not to love?).
Our studio in Hong Kong has been using booksteam for a while now and we have been satisfied. We tried many other companies before but half of them look very dated (design wise) and other half lack many features, glad we found booksteam! Very nice and friendly support team, anything I ask they reply instant and professional (and I ask a lot of questions ha). Loving it!
I use this software everyday and it's been a huge help to our biz. Bookings are easy to make, payments are easy to take, customers love the ease of use, what's not to love. Compare to others, this system is very quick and responsive, I don't have to wait forever (like I did with previous software). Overall A+++
I thought it would take me a week to figure this booking tool out, but it took me about an hour. Now I direct all of my clients to book online, it's a joy that I don't have to answer my phone as much any more!!!
switched from phone booking to online booking with the help of booksteam and I should of done this years ago! now 90% of my clients book online and I can focus on my work! very cool app
Simply the best scheduling platform out there. Peter was very helpful and patient with my account set-up, awesome!
BookSteam's appointment scheduling software is easy to use and the customer service is second to none. They respond to my inquiries quickly and resolve problems promptly and efficiently. They also take user feedback and requests into account as they upgrade and add helpful features.
Puntos a favor
Customer Service
Price
BookSteam's lack of frills and options is redeemed by its low cost and really stellar customer service. Overall, I am pleased with the software.