Opiniones de PracticePanther Legal Software
PracticePanther Legal Software
Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
514 opiniones
- Sector: Marketing y publicidad
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Una buena herramienta para facturacion y gestion de horarios.
Revisado el 23/4/2023
Nuestra experiencia general con este sofwtare fue bastante positiva, lo utilizamos como software de...
Nuestra experiencia general con este sofwtare fue bastante positiva, lo utilizamos como software de facturacion y gestion de horarios en nuestra empresa, y lo estuvimos probando durante un tiempo, pero al final nos decantamos por otra alternativa, ya que nos resultaba algo caro para nuestra pequeña empresa. El software en si, funcionaba perfectamente, nos facilito mucho a la hora de facturar ya que era muy sencillo y simplemente se podia hacer con un click. Si necesitas un software de facturacion para una empresa de gran tamaño, lo recomiendo con los ojos cerrados.
Puntos a favor
Lo que mas nos ha gustado de este software es que es muy facil de usar e intuitivo, tambien nos ha gustado mucho que tiene una gran cantidad de caracteristicas y se complementa con otras herramientas, como mailchimp. Nos ha gustado mucho que lo podamos utilizar desde cualquir dispositivo, gracias a que es un sofware online.
Desventajas
Podria ser un poco mas economica, ya que para empresas con poca facturacion puede ser algo cara, y ademas otro punto que no nos ha gustado ha sido la tardanza del equipo de atencion al cliente para contestar dudas y/ o problemas.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Buena herramienta para la comunicacion con clientes y gestiones legales
Revisado el 27/2/2023
En general, satisfecho con su uso...cierto que es un poco caro, pero pocos programas ahora mismo...
En general, satisfecho con su uso...cierto que es un poco caro, pero pocos programas ahora mismo ofrecen tal diversidad de funciones y facilidades como este.
Puntos a favor
Lo que mas me gusta del programa son la cantidad de funciones que ofrece, como pagos en linea con multitud de opciones, flujos de trabajo automatizados que te ahorran un monton de tiempo, copias de seguridad a tiempo real de todos los datos, seguimiento del tiempo facturable desde cualquier dispositivo y por supuesto tener todas tus finanzas controladas para evitarte mas de un susto....aplicacion muy completa
Desventajas
La unica desventaja que veo podria ser el precio... El plan mas basico se queda demasiado corto para cualquiera que necesite de este programa, y si optas por el plan intermedio y tu o tu empresa no manejais un flujo de datos demasiado grande, pagareis por demas, tanto como 80 euros al mes.Bien es cierto, que no he encontrado muchos programas con tal nivel de funcionalidad.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Muy buena herramienta de practicas legales y gestion del tiempo
Revisado el 28/2/2023
Aplicacion muy practica, con diversidad funcional y mucha practicidad, vale la pena al menos...
Aplicacion muy practica, con diversidad funcional y mucha practicidad, vale la pena al menos probrarla porque te ahorrara bastante tiempo y de ese modo puedes valorar si te merece la pena pagar lo que cuesta o no.
Puntos a favor
Es software bastante completo e intuitivo ( siempre que te dediques a esto), con muchisimas posibilidades y funciones y facilidades, como por ejemplo, facilidad de pago con tarjeta o cheques, asignacion automaticas de tareas para ahorrar tiempo, almacenamiento en la nube, seguimiento del tiempo y de los gatos facturables en tiempo real....y alguna cosa mas.Muy practica la verdad.
Desventajas
El precio es el unico pero que le pondrias ya que la version mas basica se queda corta para una mediana empresa.Para una empresa con un flujo de datos medio necesitaria la version intermedio que ya equivaldria a pagar unos 70 euros al mes por usuario.
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Practice
Revisado el 3/11/2022
Puntos a favor
Muy bueno,realmente agil y rapido en todo.
Desventajas
Tendria que ser menos costoso y tener otras alternativas
- Sector: Práctica de la abogacía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Amazing program!
Revisado el 19/11/2018
I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own...
I bought this program when I first opened my practice about 2.5 years ago. I knew going into my own firm that I wanted a comprehensive client management tool. After spending hours online reviewing various programs, I decided to give the 30-day free trial a shot. I think I purchased the monthly subscription immediately after starting to use the program. Since that time, I have built on my knowledge, incorporating the MailChimp and QBO features first, then started learning how to streamline my document preparation through the template feature. What would have previously taken me multiple hours a week to manage, now takes minutes.
Puntos a favor
PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice.
Desventajas
Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team.
Respuesta de Paradigm
Thank you so much Scott for the extra kind feedback!
- Sector: Servicios jurídicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Practice Panther works well for case management
Revisado el 7/6/2023
It was a good software to use in the time that I used it.
It was a good software to use in the time that I used it.
Puntos a favor
I liked how it had all the necessary features for personal injury cases
Desventajas
I wish it would have been more simple to use.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Hotel California
Revisado el 5/6/2023
I regret that I ever heard of them. I am very disappointed that they stole an extra year of service...
I regret that I ever heard of them. I am very disappointed that they stole an extra year of service from my credit card and refused to refund it when I requested termination of services. This makes Clio look all that much better.
Puntos a favor
It worked well, and allowed relatively easy billing and access to client payment history, but it cost more than Clio.
Desventajas
When I decided to switch to Clio due to the cost difference, I could not leave. They took the money from my credit card and would not refund it. Practice Panther's alias is Hotel California. You can check out but you can never leave. My advice is don't check in.
Respuesta de Paradigm
Hi Van - thanks for sharing your experience. For customers on annual subscriptions, we provide the opportunity to change your subscription prior to your annual renewal date. Unfortunately, you submitted your request to cancel a month into your new contract period. As a result, you will maintain access to your PracticePanther account for the remainder of your annual contract period. We hope this provides some clarity and we wish you the best of luck.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
PracticePanther Integrations with Key software is a great advantage
Revisado el 28/2/2023
I am very pleased with PracticePanther. Very easy to use. Does what we need.
I am very pleased with PracticePanther. Very easy to use. Does what we need.
Puntos a favor
Integration with quickbooks and the ability to take credit card payments through PP helps make collections and billing work well with all team members being able to take payments without needing all of them to be able to get into quickbooks.
Desventajas
Having restart searches for contacts or matters when we did not find the one we were looking for i.e. multiple persons with same name. and having to search again. Would like to be able to have reporting using matter type. Being able to customize reports would be great. Some reports show graphs but are hard to get the information ranked like the graph
- Sector: Servicios jurídicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Old Dogs Can Learn New Tricks
Revisado el 28/2/2023
Puntos a favor
Having tried different types of practice management software and billing systems, finding PracticePanther changed this skeptical old dog by teaching her new tricks to make life easier and assure time gets captured and billed and contacts are at your fingertips. PracticePanther works seamlessly across all platforms, desktop, laptop, iPhone, iPad so you never have to be without the tools to have your law firm with you when you need to have the information. Easier to use than most software of similar types.
Desventajas
Not much to say here .. it works for us very well
Alternativas consideradas
Bill4TimeRazones para elegir PracticePanther Legal Software
New hire brought PracticePanther to us and we never looked backRazones para cambiar a PracticePanther Legal Software
Comprehensive, easy to use, works on all platforms (it travels where you go)- Sector: Servicios jurídicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
One of the best general purpose case management programs
Revisado el 21/2/2023
Overall, my experience was quite positive. The company has great customer support, which makes...
Overall, my experience was quite positive. The company has great customer support, which makes using the product that much better. The reason I switched to another product was due to the evolving needs of my firm. I think if you are looking for an easy-to-use product that works without a lot of training, and is a one-size-fits-all kind of solution, you cannot go wrong with this product.
Puntos a favor
Practice Panther has two features I really like. First, the design of the software makes it easy to work with. Second, it comes ready to use "out of the box," with very little learning curve required.
Desventajas
Practice Panther is for generalists, in my opinion. If you are an estate planner, you can use it. Family law, no problem. Real estate law, you can't go wrong. However, if you want specialized features unique to a particular practice area, then Practice Panther is probably not going to suit your needs. I switched from it because I needed software that was tailored specifically to personal injury.
Razones para cambiar a PracticePanther Legal Software
As I recall, Practice Panther was more affordable than Abacus, and I liked the design of the product better than Clio.- Sector: Marketing y publicidad
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Best in class legal software
Revisado el 31/5/2019
Puntos a favor
PracticePanther is a 360 solution for your law firm. Its built on a robust API that allows you to connect to other tools to increase your productivity.
Desventajas
Similar to Clio, and other competitors, there is simply a lack of certain features, but the team is eager to learn of our needs and works to implement updates as quickly as possible.
Alternativas consideradas
ClioRazones para cambiar a PracticePanther Legal Software
PracticePanther is forward thinking and Clio seems to operate in a more defensive, retroactive manner.- Sector: Práctica de la abogacía
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Support is lousy
Revisado el 1/6/2023
Decent good, easy to use, but SUPPORT NEEDS TO IMPROVE, INCLUDING live chat. If we used Live Chat,...
Decent good, easy to use, but SUPPORT NEEDS TO IMPROVE, INCLUDING live chat. If we used Live Chat, why there was no response? What is wrong with LIVE CHAT? Go figure.
Puntos a favor
Sent to clients straight the invoice periodically.
Desventajas
The program CANNOT pint out the invoice from the beginning with statements. In addition, when we tried to make an appointment to talk to support group, it is hard to get an appointment. Once appointment was made, they would not alert or start zoom; instead, they claimed that we cancel the first appointment; [sensitive content hidden], the appointment is scheduled on [sensitive content hidden], but [sensitive content hidden], I called and found out the appointment was cancelled again. If I am not pushing hard, it would be the the third appointment. After almost ONE attorney billable hour, [sensitive content hidden] wanted to tell me that it was our fault to cancel the appointments and offered me to talk to [sensitive content hidden]. If the computer does not send me the link to get on the link, how did they claim I cancelled the appointment. When I asked [sensitive content hidden] to ask their IT to figure the glitch, and ask the company developing the "roadmap" so that small firms can print out the whole historical entries all in one invoice with clear statements and payments that client has paid. [sensitive content hidden] tried so hard to persuade me that their computer showed "You cancelled the [sensitive content hidden] "training.
Respuesta de Paradigm
Hi Marian - thank you for sharing your feedback and we apologize for the confusion with the appointments. You can generate statements with the history of every invoice and payment for both operating and trust accounts by selecting the "All Time" time frame option. You can see more here: https://support.practicepanther.com/en/articles/2284352-creating-a-statement?location=conversation. As discussed during the training call, you can also utilize the Client Portal to offer clients case information and payment history as well. We hope this solves your needs, please don't hesitate to reach out again if you have other questions.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Practice Panther review
Revisado el 19/10/2023
Puntos a favor
Ease of use and functionality. I will continue to use it.
Desventajas
The contact field is not super convenient.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very Good Software!
Revisado el 21/9/2023
Excellent legal CRM, it has helped me time track and bill very easily
Excellent legal CRM, it has helped me time track and bill very easily
Puntos a favor
Many different integrations and features that make it a one stop shop for law firms
Desventajas
Customer service responsiveness is TERRIBLE
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
It has been a year of disappointment
Revisado el 25/3/2020
I am opening a new nation wide firm with a law school classmate and we are using another plat form...
I am opening a new nation wide firm with a law school classmate and we are using another plat form because of the terrible experience we have had. The only reason we are still currently with PP is because of the expense and work involved in switching to a different platform. I have been completely unhappy with PP since we made the transition and I remain so.
Puntos a favor
We like the client portal where we can send clients messages and documents. The software is not easy to use. The reports are not user friendly, they do not meet our needs. It is difficult to maneuver.
Desventajas
I have to keep a separate data base for my clients because there is no way to print an envelope from PP. Our software automatically renewed annually and we had a staff member who left our company shortly thereafter. We decided not to replace the position. I contacted PP almost immediately thereafter and have been trying to get a refund of that user's account fees and after a month, they finally got back to me and they will not refund the annual subscription fee. So, if you are on an annual plan, you cannot reduce the number of user accounts you have. The three way trust account reconciliation is not a true reconciliation that complies with the Rules of Professional Responsibility, so we have to still reconcile using other software. The email sync only works with limited versions of Outlook. When we signed up, we were assured their customer service was top notch and the longer I am with them, the longer it takes to get answers. Many times, they will close my help tickets without answering the questions. If you leave a bad review for their company they will call and address the review immediately, but they will not address the underlying issue that resulted in the bad review. Despite me raising my concerns over the software, no changes have been made.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Loved it at first, disappointed after 6 months
Revisado el 31/7/2020
I purchased PracticePanther about 6 months ago, and I was initially very happy with it. I hadn't...
I purchased PracticePanther about 6 months ago, and I was initially very happy with it. I hadn't used a practice management software before, so it felt pretty life-changing. The platform felt intuitive and user-friendly, and it simplified everything from time tracking to billing. However, after 6 months of use (and data loss), I have become increasingly frustrated with PP and have finally made the (costly and inconvenient) decision to switch to Clio. There have been a lot of glitches with the platform and things that don't work intuitively. But the most frustrating and costly glitch occurred when I downgraded my plan to the "middle" plan, and it somehow deleted all the custom rates I had set for each matter. No one at PP could figure out why this happened or how to undo it, so I spent half a day re-reviewing engagement agreements, and re-creating new matter rates -- in addition to spending an hour or so on the phone with PP customer service and sending emails explaining the issue (and didn't even get a response). The "solution" PP offered was to upgrade me back to the higher level for one month (about a $30 value)! That provided absolutely zero benefit to me (I downgraded because I didn't need the features from the highest plan). The amount of money I've lost using PP has been in the thousands! I've switched to Clio now, which seems better so far.
Puntos a favor
That it made time tracking and billing easy
Desventajas
Too many glitches in the software that caused serious issues with my pricing and billing
Alternativas consideradas
ClioRazones para cambiar a PracticePanther Legal Software
The interface seemed more intuitive and seemed more geared toward transactional law (rather than litigation)Respuesta de Paradigm
Hi Danielle. We appreciate your honest feedback on PracticePanther and are using it to better support our customers going forward. We apologize for the inconvenience you experienced with our plan downgrade experience. Our engineering and support teams are working hard to address this issue so this doesn't happen again. If you need any help exporting your data, please feel free to reach out to us. We want to make what is left of your experience with us as easy and smooth as possible. I wish you the best of luck and want you to know that should you ever be willing to try us again, we'll do our best to make it a world-class experience.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love PracticePanther
Revisado el 1/9/2021
This software has saved us time on the tasks that would take a long time like creating letters or...
This software has saved us time on the tasks that would take a long time like creating letters or pleadings as they are automated now. Since the information pulls from the fields there is also a very low risk for typing errors.
Puntos a favor
Super easy to use! We love that we can create custom fields for a contact or matter and have really enjoyed the automation portion of the software. The templates are easy to create and automatically pull the information from the contact and matter sections that we need.
Desventajas
Under Matter, instead of editing the whole section, it would be nice if I could hoover over the field I only need to update.
I also wish I could highlight text in the matter or notes section.
I create multiple matters under one client and some of the information in the fields is always the same. It would be nice if I could select an option so any time I create a new matter for that client, the information in the matter auto fills for any new case going forward.
Razones para elegir PracticePanther Legal Software
Had to upgrade every so often and had to log onto our server to use. With PracticePanther, I log in from anywhere.Software anterior
Tabs3Razones para cambiar a PracticePanther Legal Software
Price and ease of use- Sector: Servicios jurídicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Practice Panther
Revisado el 3/3/2023
We are more efficient managing our billing and information flow.
We are more efficient managing our billing and information flow.
Puntos a favor
We were up and running within minutes. The software is intuitive and when we need answers there is a library of how to videos and a very responsive customer service team.
Desventajas
We have used Practice Panther since our firm was established. We have not implemented every feature, and hope to do so in the future.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Practice Panther is the way to go!
Revisado el 14/2/2023
Very easy to use. Had my practice up and running efficiently with this software.
Very easy to use. Had my practice up and running efficiently with this software.
Puntos a favor
The invoicing and time tracking features on this software are my favorite. Very easy to keep track of my time using the online and mobile timer. Easy to edit, generate and track invoices and amounts due.
Desventajas
I wish it had a built in calendaring/docketing feature.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy Peasey
Revisado el 14/2/2023
Puntos a favor
I love integration from other applications
Desventajas
The difficult nature of adding multiple clients to the same case.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Some good functions, some less good and some missing.
Revisado el 20/7/2021
Puntos a favor
1) Multi currency.
2) Generate case numbers automatically.
3) Rather good case handling.
4) Ability to add cusom fields.
5) Integration with Chrometa (but it is not that good)
Desventajas
A) Doument generation from templates. Why not use the Word merge fields? If so, you can remove empty lines, use if ... then ... else clauses and a lot more.
B) No real good way to generate my own code to be called.
C) Does not prevent double import of time records from Chrometa (huge draw back).
- Sector: Servicios jurídicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Good software, inadequate customer support
Revisado el 18/10/2021
Puntos a favor
I like using it - it's easy to use and people on my team enjoy it too. Easy for billing and time managements, which is primarily what my law firm uses it for. We have had it since about 2018, and overall, I'm satisfied with the functionality. I haven't tried any of the competitors so I don't know how it compares.
Desventajas
Customer support is highly inadequate. I've had an issue with uploading billing entries and costs onto invoices on my iPad. It can only be done on a computer or laptop, but it doesn't work on iPad. When I open an invoice to edit it, and click on the link that states "add unbilled time, expenses and flat fees" to upload the billing entries and costs, nothing happens and therefore they can't be added to the invoices. It's frustrating that this feature doesn't work on iPad as I can do everything else on my iPad. I informed Practice Panther of the issue over a year ago, gave them technician access probably over ten times, talked to customer support on the phone repeatedly in the course of months as well as exchanged dozens of emails with multiple customer support reps - and nothing. Eventually, they failed to resolve the problem and stopped getting back to me. Notably, over a year later, the issue is still UNRESOLVED. So although I enjoy the software overall, I find their customer support inadequate and it hinders my business that I still can't add the billing entries to my invoices whenever using the software on my iPad.
Alternativas consideradas
ClioRespuesta de Paradigm
Hi there - Thank you for your feedback and we appreciate your dedication to using our software for so many years. It's customers like yourself who help us make our product even better by raising these issues to our team. We apologize for the experience you had with receiving support. I assure you that these requests continue to be monitored and are added to our development list. Please feel free to reach out to us at 1 (800) 856-8729 Ext. 2 or help@practicepanther.com so we can follow up with any remaining issues.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use practice management software with top-end functionality at low price
Revisado el 3/5/2018
Easy of keeping track of deadlines and client contacts. Overall, the best practice management...
Easy of keeping track of deadlines and client contacts. Overall, the best practice management software I have seen for the price. I would say this performs better than CLIO (I've used it with ALL of the add-ons), way better than AMICUS and MyCase and similar to ABACUS. They need to add a matter pre-billing function to run attorney's fees reports and allow you to copy/paste e-mails into the matter, but otherwise this is a perfect solution for most practitioners. Unless you are using the rules-based calendaring in ABACUS or Westlaw's Firm Central, I have not seen a product that is nearly as useful on the market.
Puntos a favor
Unlike a number of the cheaper practice management software programs on the market today, Practice Panther has a wide range of functions within the software which are easy to use. Instead of just having "Tasks" or "to-dos", PP allows you to create Activities which can be "Events" "E-mails" "Phone calls" or "Tasks". On the Task front, PP allows you to set sub-reminders that can send you e-mails or text messages in advance, like say "7 days before," and "3 days before," for a filing deadline. I also think it is pretty fantastic that PP shows whether a time entry has been completed for EVERY SINGLE ACTIVITY marked "completed" or "in progress". This would be incredibly useful for practitioners (mostly civil) managing staff and trying to deal with staff not accounting for all of their time in billing. The "mail sync" function is also easy to use, and allows you to e-mail out of your native software (MS Outlook, GMAIL, etc) and simply "bcc" the client matter itself. When you do this, the e-mail is automatically saved into the matter. Almost every other program out there that I have used requires you to use their client messaging portal to get the same functionality.
The templates are easy to use for creating documents to merge out of PP also. Think client engagement letters, releases, and basic letterheads that you use in every file. We don't use PP for accepting payments so I cannot comment on that portion.
Desventajas
1. Matter pre-bills or invoicing. In many civil cases there will be a time when you need to prepare a billing report to present to the court solely for a claim of attorney's fees. In other software that I have used, you can run a report for a set period of time or type of billing entries which will then create a printable draft invoice-looking document. You would then be able to slap an exhibit sticker on that document and use it for your attorney's fee request. I haven't found a way to easily do this in PP yet, and it seems like you would have to utilize a draft invoice which captures all time billed in the matter. I could be wrong.
2. No Batch Entry System for E-mails. PP has a GREAT syncing system that works with your native e-mail so you can BCC messages into the matter when you send or receive them. However, if you forget to include the mail-sync in your BCC line, or don't forward a message to the mail-sync, there is no easy way to subsequently get the e-mails into the matter in PP. What I mean is this: say you have a number of e-mails from someone that weren't saved into a client PP matter and instead lived in your Outlook before the client actually hired. You would have to manually forward each one of your emails to the mail-sync to get them into PP.
Additionally, if you are a federal criminal lawyer and use CORRLINKS to communicate with your clients you will know that you can't forward out of that system. PP doesn't let you copy/paste emails so your stuck.
- Sector: Servicios jurídicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A Comprehensive, Intuitive and Efficient Law Practice Management Project
Revisado el 22/10/2021
It has been a great addition to our practice, has transitioned us from a primarily "paper" practice...
It has been a great addition to our practice, has transitioned us from a primarily "paper" practice seamlessly, and, even after 18 months, I would recommend it.
Puntos a favor
The product is very intuitive -- making it easy to use from the start. We had no problem transitioning our staff from the old system. We did not import our old data, so I cannot speak to that process. The other thing that I like about Practice Panther is the responsiveness of the customer service team, the availability of tutorials and other resources, and the willingness of Practice Panther to take suggestions for improvement and actually implement them.
Desventajas
Conflicts checks are a little clunky, but they do run names through the entire system. Reports were difficult to navigate for me, but I'm sure there are tutorials for that. I was impressed by the fact that the company offered to prepare report forms for whatever we need that isn't already included.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
PracticePanther
Revisado el 20/5/2021
PracticePanther is like having a full time employee at a fraction of the cost without any employment...
PracticePanther is like having a full time employee at a fraction of the cost without any employment law issues. I couldn't run my law firm without PracticePanther. The software is easy to use, the PP support is excellent, and the company is always rolling out new features to make running my law office easier and more efficiently!
Puntos a favor
It's very hard to pinpoint what I like the most about PracticePanther since there are so many features I rely on for my law practice. I very much like that I can find everything related to a contact or matter in one place. All emails and their attachments, notes, documents, billing, payments, calendar, "to do" list (Tasks), time entries, and communications for a contact and matter can be found in PracticePanther. I use the templates and workflows on a daily basis, which save me time and keep me on track. With a simple click I can send an online questionnaire to a client that, once completed, is kept in the client account.
The tags allow me to filter and label my contacts and matters any way I want. I use PantherPay for online payments which is very easy and shows all payments in the billing account immediately.
I also like that new features are made available regularly - the software is always improving!
Desventajas
1) Would like for clients to start, save, and continue an intake form at a later time and have them receive a copy of their answers after being submitted.
2) The timer buffers endlessly if the page has not been refreshed. I realize you are working on this. :-/
3) If a client has a PP account with another law firm, that client cannot open a new account with my firm using that same email address. Is there a way to fix this?
4) Would love to have conditional/dynamic fields in the intake forms.