Opiniones de Zenefits

The most important part is the ease of use for a complete solution. We use Onboarding, Time & Attendance, Payroll, Time Off, Benefits Admin, HSA Admin, Performance Management and the additional resources regarding HR, compliance. ITS ALL IN ONE PLACE! The convenience of having all of our HR-related items in one place for your people is priceless. We are able to run 4 companies from one portal, very effectively.

Employee support is generally handled digitally not over the phone. Most of our people prefer phone calls. However, support is very receptive and gets the job done well.

Ease of use is good and Digital app for the employees is very helpful. Saves HR time in updating information because employees can do it themselves from their phone app.

Very poor customer support. Limited update and communication. I have open cases that are still open. Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. Uploading renewal of Benefits package too cumbersome and I have been asking for someone to walk me through and I never got any response. They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed.

Nothing! It looked good, it was presented good.

Do not let the sales rep convince you and save yourself thousands of nonrefundable dollars!

User friendly and many resource tools available.

turn around on customer service takes longer than expected

It's easy to use and keeps us compliant. It has brought up things we didn't even know we needed and helped keep us compliant.

Customer service can be hard to reach, but their help center is robust and they have training courses to help.

Super user friendly and you can easily find whatever you are looking for

The app is very buggy with clock in/out feature

Very simple and intuitive interface.
Makes managing HR, payroll, and benefits easy.

Could have more seamless integration of 3rd party healthcare providers.

i like the self-service aspect access for my employees and using Zenefits for onboarding.

Payroll admin is a hard, specialized topic. I could have used a little more hand-holding in getting payroll up and running.

I love how incredibly user friendly zenefits is for the staff and management. The convenience of the app is a big bonus too.

Wish there was more customization available

NEARLY EVERYTHING. From benefits administration to onboarding to PTO tracking it literally organized and kept almost all areas of HR automated in a user-friendly, highly customizable manner.

We had to give up our long-time relationship with our broker. That was part of the deal. We worked through their 3rd party relationship for ATS and performance management platforms, but we liked both tools, so it didn't feel awkward.

Zenefits is super simple to learn how to use, both for Admins and for Employees. My employees love being able to use the software for benefits enrollment, time off, and other requests. It's easy to teach someone how to use it because honestly, I don't really have to--the interface is really simple and easy to understand. Saves me a ton of time as an HR professional!

The Time Off reporting could be more robust, but this will come with time. As our company grows we're looking to pull more quick reports on PTO accrual and other balances, and some of the values we're looking for aren't readily available. There have been some changes in this area though, so the developers recognize how the system should be improved.

The software is comprehensive and allows us to make one purchase for everything we need. The price is right and fair

We had no cons until recently when we submitted a support request to the tax department. Some state taxes went unpaid by Zenefits Payroll. State governments give a very short period of time before they begin levying 10% + interest. (In our case we had 10 days to rectify the issue or send a response). So far we are 21 days into our support request and have not received any response other than the initial confirmation of receipt. We followed up 8 business days in, and were met with silence. This will likely be a the reason we change software in 2021.

I like the idea of what they are trying to accomplish...a hub for HR and payroll. They missed the mark because they created a product that doesn't flow and is very difficult to use. The customer service has a 3 day min wait. If I could leave, I would in a heartbeat. Filled with regret.

When you are trying to set up the core of your business and continue to function seamlessly, customer service should be available at all business hours. If you are lucky enough to get a calndly link, you can schedule, but there is usuallya minimum of 3 days to wait. This is so unacceptable.

The product itself is clunky, disjointed and not at all intuitive. You have to go to different sections to see different things about an employee instead of clicking in tehri name and seeing everything related to their employment in one spot.

Thet auto-approved our payroll on teh last day of teh pay cycle prior to teh day's end. That is crazy.

It's SO incredibly user friendly. We are taking our time to train staff who are not as computer savvy, but even with that, it's very straight forward.

The integrations could include zoom. They use the software to communicate throughout the onboarding process so I assumed an integration existed but it doesn't. That's honestly about it.

Ease of use as an administrator and as an employee

Reminders are sent and are not easily removed from the home page of my administrator section.

The aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration.

Does not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate.

Time & Attendance: Users are able to seamlessly clock in and out from their phones once they get familiar with Zenefits.
PTO: PTO is simple and streamlined.

Customer Service: The chat agents are a waste of time to talk to. The phone agents know very little but can at least put you on hold, ask their supervisor and learn as they go along.
Pay Runs are akward but here is the process:

1. You need to approve your employees timesheets.
2. Timesheets need to be pushed to payroll. This requires some time. Looks like its set up on a cron job so if you just missed it you need to wait a few minutes for it to get pushed.
3. From there you add the deductions and reimbursements. If you don't have the types set up, you'll need to step away and set them up. There's no memo you can input once you add a deduction. For example, if its an employee purchase it doesn't allow you to describe what was purchased.
4. You approve the pay run, push it through and wait for confirmation. Another cron job most likely.

PTO Policy is there but since its so easy to do, its subject to a lot of abuse.

You cannot reimburse an employee in net earnings. The functionality just isn't there.

You need to select whether employees clock in through an iPad or their phones. You can't mix and match.

The app for an administrator is absolutely useless. There's not much you can do as an admin from your phone.

Navigating is bulky. Instead of selecting your employee and seamlessly flowing through everything that relates to them, you need to first pick which module you want to use and toggle back and forth between modules.

Zenefits makes payroll processing and new hire onboarding easy. It also keeps all the employee records and eliminates need for paper.

They used to have a support phone number where you could be connected to a live service representative. I wish they bring that feature back or perhaps an online chat/talk function where you can connect to a live person. Many questions can be answered online or through well-prepared online learning videos or narratives and a service question/issue is usually within 1 or 2 business days.

It is nice that everything is in one location and Zenefits is fairly easy to navigate.

-The new time/attendance is an absolute nightmare, it is glitchy and slow.
-Customer Service is pretty bad, long wait times and minimal solutions, we have had a tax issue (created by Zenefits) for the last 2 years that they have still not resolved.
-Club Zen is where I was advised to provide feedback, which was pretty uneventful.

The platform itself is incredibly easy to use. The time off feature was extremely valuable and appreciated by employees. Open Enrollment via the platform was easy for the employee and running reports was incredibly efficient. Overall, the platform was well made and well managed.

The payroll "integration" was never accurate so we couldn't rely on it. The service that Zenefits provided, from a Customer Service standpoint, was unreliable. We always had issues, whether it be random deletion of employees from our benefits, adding dependents randomly to our benefits, an agent assuring us something was taken care of and finding it was not, being provided incorrect info, taking long periods of time to correct errors, getting different answers from different reps, etc..., we could not rely on their service. We had to duplicate our efforts so frequently that the "automated" service Zenefits provided was irrelevant. Also, while the data migration was provided in a bulk download, we were missing documents and had to reactivate our account multiple times to retrieve missing documents. Nowadays, local insurance brokers are providing robust services with Open Enrollment platforms that integrate with most systems - Zenefits and the headache of their customer service doesn't provide value any longer.

Zenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation.

Zenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product.

I've used Zenefits for almost 4 years now, and I've always enjoyed its ease of use and UI, compared with other HR portals I've used in the past (like ADP). As an employee, it's always easy for me to request time off, view other employees in the organization, view/manage benefits, file HSA claims, and more. When I started my job, I remember how easy the onboarding process was with digital signatures on documents and other important forms. I'm now a manager and enjoy the interface for each of my direct reports. As a visual person, I also enjoy the simple design and color scheme. Reaching out to the Support team is also easy - via email and requesting a call. Support agents have been helpful and friendly.

It's a bit vague about who I should contact with issues regarding my account, in the Help portal. I never know if I should I contact my HR Manager or Zenefits support directly? For example, my Zenefits HSA no longer works. I can't find info the Knowledge Base on how to get a replacement card. This will lead me to submit a support ticket, but I wish I could find the answer easier in the app. I also think an account walk-through would be nice for new users.

There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits.

I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator.

As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.

I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.

User friendly for both HR and employees (self-serve) --easy and intuitive to use. Incredibly easy to create customized reports off using almost any data point(s). Smooth automated benefits enrollment process. Responsive customer service and great online help tools. System doesn't go down and is fast enough to keep up with our needs.

Zenefits is still 'young' and getting its act together. Used to be free until last year and they are still evolving their pricing structure, so they may end up being too expensive for our small company. Considerable personnel turnover in past 2 years and change in how they manage some functions (for instance, they now outsource benefits management to a 3rd party company instead of managing benefits inhouse and I am not overly impressed with the current benefits mgmt. group). Limited paid time off functionality (system only allows tracking of one paid time off process and my company has 2 discrete time off policies).

Has a mobile app that employees can access from virtually anywhere, can see a shared calendar that will display in outlook with employees scheduled off.

No customer service phone number, no email addresses for specific reps, customer service must be contacted online thru a job ticket (if an account is locked out, can't even submit ticket for contact and no phone number to call), managers don't have access to the employee review sections (must grant managers admin rights, which then opens the door for past requests to be deleted by an employee.. big problem), system was not set up properly and allows for managers to approve time off when employees did not have the time available.. no pop up that would ask "are you sure?" type thing, can not print an employees PTO time, multiple tabs to even get total time taken/available.