Opiniones de TriNet Zenefits

TriNet Zenefits
Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
826 opiniones
- Sector: Maquinaria
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Gestión optimizada de recursos humanos con Zenefits
Revisado el 24/4/2023
Mi experiencia general con Zenefits ha sido positiva. Ha simplificado significativamente mi...
Mi experiencia general con Zenefits ha sido positiva. Ha simplificado significativamente mi administración de recursos humanos, permitiéndome concentrarme en hacer crecer mi negocio.
Puntos a favor
Descubrí que Zenefits es una plataforma increíblemente fácil de usar, lo que me facilita administrar las necesidades de recursos humanos de mi empresa.
Desventajas
Aunque Zenefits ofrece muchas funciones, he experimentado fallas ocasionales y tiempos de carga lentos. También creo que el precio podría ser más competitivo, especialmente para las pequeñas empresas con presupuestos limitados.

- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great for onboarding!
Revisado el 14/10/2021
Zenefits has been great, both from a user and an admin perspective.
Zenefits has been great, both from a user and an admin perspective.
Puntos a favor
Great for onboarding, benefits, and payroll management. We have used Zenefits for years, and it has been a great tool for managing our employees' time clock, payroll, benefits, and hiring/onboarding.
Desventajas
Sometimes the customer support is a bit slow to reply.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Zenefits Review from HR Point of View
Revisado el 2/8/2022
Everyone I have spoken with was companionate and reasonable on all fronts. They took the time to...
Everyone I have spoken with was companionate and reasonable on all fronts. They took the time to listen to my wants and needs instead of listening to answer. I definitely would refer Zenefits and my sales Rep to friends and family.
Puntos a favor
Zenefits is a one stop shop for most Human Resource needs. That said the payroll/ accounting side was the only struggle that could have had to much room for human error for myself to be able to stick with this system. The system however has many many pros and not very many cons. Everything is very user friendly for all ages to figure out and manage. The staff was always super welcoming and sweet with all the answers to my thousands of questions.
Desventajas
The lack of integration with QuickBooks. I do not believe this falls onto Zenefits however, I believe QuickBooks refuses to work with anyone not just Zenefits in particular!
Alternativas consideradas
BambooHRRazones para cambiar a TriNet Zenefits
I truthfully have not chosen any products yet, I am simply doing all of the extra steps myself.- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Stay Away - save yourself the headache, it's not worth the hype.
Revisado el 17/1/2020
I regret doing business with them. Even though I knew I was signing a year contract, and after...
I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year [which is not ideal] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better.
Puntos a favor
Very little. We signed a year contract, and switched after 4 months because we had so many legal and tax issues that they caused.
Desventajas
1. The set up process was a nightmare - it took weeks because the system kept saying a certain part was done and a week later I would get an URGENT email that that part still had to be completed.
2. Several items I was guaranteed at sign up - and I have in writing - for pricing and functionality, were later denied to us. Providing proof of what we were told provided no further help.
3. There is no "real" phone number. You can call tech support, but all they will say is they will have "that department email you within XX number of hours" Many times it was up to a week, and often the issue was not resolved because no matter how we explained it they didn't understand the issue. And all support is handled through email no matter what, even if a phone call would SAVE HOURS OF TIME!
4. The pre- and post-tax items were entered into the system, come to find out they didn't classify them properly so the taxes were not calculated correctly.
5. The FEDERAL and STATE TAXES were filed incorrectly and we had tax notices from both that we owed money past due, then we ended up getting a small refund because one was paid twice. The state taxes for the first quarter of the year were NOT FILED AT ALL, even though they told me they had done so.
6. The tax reports are NOT AVAILABLE in your portal, you have to specifically request them - this to me makes no sense.
7. There is more but this will do for now.
Respuesta de TriNet Group
Sad to hear your experience was less than ideal Tiersa. We will use your feedback to improve training and the user experience.
- Sector: Empleo y contratación
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Excellent HR Platform for Small to Medium Sized Businesses
Revisado el 30/9/2021
When we were considering HR software back in 2015, we set up demos and reviewed many different...
When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company Zenefits was the best choice. It was a seamless and easy transition once we made the switch. We were able to set up and customize Zenefits so we could accomplish what we need to with the platform. Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak of Covid when having to hire employees while working remotely. The ability to customize in Zenefits was a huge plus for us as a staffing company because of the differing needs of our clients. Zenefits makes it easy if we need to update or change any of the documents that are used for onboarding our new hires. The benefits management available through Zenefits has also been a great tool for a business like ours. It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during open enrollment. Our company has changed from where we were in 2015 and using Zenefits has allowed us to easily adapt.
If you are a small or medium sized business that struggles with HR issues like hiring and onboarding, benefits and record management, or compliance, I would recommend looking into how Zenefits can benefit you and your company.
Puntos a favor
Seamless and easy transition once we made the switch. Easy set up and great options for customization. Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork, and Compliance.
Desventajas
We have not had any major issues or challenges using this software
- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zenefits is great!
Revisado el 20/10/2021
Working with Zenefits over the last several years has been great and I would recommend it to...
Working with Zenefits over the last several years has been great and I would recommend it to everyone.
Puntos a favor
The integration process and imputing al employee information is very easy.
Desventajas
All aspects of the software are very easy to use. Being able to contact a direct person for issues is slightly lacking.
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User-friendly, intuitive platform
Revisado el 29/9/2021
Puntos a favor
We tried a big-name service which was a nightmare. Our end users like how easy and intuitive it is to deal with onboarding, open enrollment, time-off requests, and payroll. As an admin, I've also found it easy to use, customize, and introduce to our team.
Desventajas
Customer service used to be very slow, but they have greatly improved their response time.
- Sector: Redacción y edición
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Very easy to set up and great app for employees
Revisado el 13/6/2022
Great if you have mostly salaried exempt employees and you rarely need customer service help.
Great if you have mostly salaried exempt employees and you rarely need customer service help.
Puntos a favor
Overall very easy to use and set up would use again
Desventajas
It takes too long to reach a live person via chat. This used to be a great feature that allowed me to quickly fix issues. Now it takes 2-3 business days to get a response via email.
Razones para elegir TriNet Zenefits
The integration with harvest to track hours wasn’t the best.Software anterior
QuickBooks TimeRazones para cambiar a TriNet Zenefits
I had used Zenefits before and knew the set up was easy.- Sector: Recursos Humanos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Stay Away From This Company
Revisado el 12/10/2020
I am filled with regret switching to Zenefits. We have spent 40+ hours easily setting things up. I...
I am filled with regret switching to Zenefits. We have spent 40+ hours easily setting things up. I can't disrupt our employees again with another switch. I woudl if I could.
Puntos a favor
I like the idea of what they are trying to accomplish...a hub for HR and payroll. They missed the mark because they created a product that doesn't flow and is very difficult to use. The customer service has a 3 day min wait. If I could leave, I would in a heartbeat. Filled with regret.
Desventajas
When you are trying to set up the core of your business and continue to function seamlessly, customer service should be available at all business hours. If you are lucky enough to get a calndly link, you can schedule, but there is usuallya minimum of 3 days to wait. This is so unacceptable.
The product itself is clunky, disjointed and not at all intuitive. You have to go to different sections to see different things about an employee instead of clicking in tehri name and seeing everything related to their employment in one spot.
Thet auto-approved our payroll on teh last day of teh pay cycle prior to teh day's end. That is crazy.
- Sector: Administración gubernamental
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
User friendly solution, good experience overall
Revisado el 7/1/2020
We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time...
We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week.
Puntos a favor
I liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely.
Desventajas
The templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest.
Respuesta de TriNet Group
Thanks for your review. We appreciate your feedback.
- Sector: Administración educativa
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User friendly!!
Revisado el 25/11/2020
Wonderful overall, would definitely recommend
Wonderful overall, would definitely recommend
Puntos a favor
I love how incredibly user friendly zenefits is for the staff and management. The convenience of the app is a big bonus too.
Desventajas
Wish there was more customization available
- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
User Friendly and Intuitive
Revisado el 21/11/2019
The efficiency of Zenefits when it comes to onboarding is a huge timesaver. We're able to send...
The efficiency of Zenefits when it comes to onboarding is a huge timesaver. We're able to send employees key information they need before and after they start working with us with no manual work. I cut down on a few hours of work per week with this feature!
Puntos a favor
Zenefits is super simple to learn how to use, both for Admins and for Employees. My employees love being able to use the software for benefits enrollment, time off, and other requests. It's easy to teach someone how to use it because honestly, I don't really have to--the interface is really simple and easy to understand. Saves me a ton of time as an HR professional!
Desventajas
The Time Off reporting could be more robust, but this will come with time. As our company grows we're looking to pull more quick reports on PTO accrual and other balances, and some of the values we're looking for aren't readily available. There have been some changes in this area though, so the developers recognize how the system should be improved.
Alternativas consideradas
BambooHRRazones para cambiar a TriNet Zenefits
The cost of Zenefits and the intuitive user interface sold us the most. We felt like we got the most value with the best user experience for our employees. The optional integrations were also a huge plus for us, like our 401(k) provider.- Sector: Ropa y moda
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Save yourself time and money!
Revisado el 20/2/2020
Horrible! I don't even know where to begin. Customer service is a joke. Promises not kept, reps...
Horrible! I don't even know where to begin. Customer service is a joke. Promises not kept, reps telling you that they have 300+ messages in their inbox so you should wait.
They have so many shady practices that it is hard for me to not call it a scam. Like not updating your employee numbers before they charge you a full year of service. We were charged more that double of what we should have paid and they now won't refund!
They promised a 3 week setup period and here we are 7 months later not being able to use their payroll services. Thanks but no thanks.
Puntos a favor
Nothing! It looked good, it was presented good.
Desventajas
Do not let the sales rep convince you and save yourself thousands of nonrefundable dollars!
Alternativas consideradas
PayFocusRazones para elegir TriNet Zenefits
Thought bringing all services under one product would be easier, more efficient for us.Software anterior
PayFocusRazones para cambiar a TriNet Zenefits
Thought bringing all services under one product would be easier, more efficient for us.Respuesta de TriNet Group
Good afternoon Liz,
I am sorry to hear that your experience with Zenefits was less than satisfactory. Although not perfect, we are purposeful. Our goal is to provide each customer an experience we can take pride in.
We will use your feedback to create better training, a better user experience, and a better overall product.
We wish you well.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
TriNet Zenefits
Revisado el 12/11/2023
Puntos a favor
It's user-friendly and we receive the live support that we need.
Desventajas
nothing that we've encountered so far has been negative.
- Sector: Ropa y moda
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
"Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing"
Revisado el 16/3/2023
Zenefits is a wellness platform that offers personalized coaching, nutrition advice, fitness...
Zenefits is a wellness platform that offers personalized coaching, nutrition advice, fitness programs, and a community of like-minded individuals who are working towards improving their health. Users work with a coach to develop a customized plan that takes into account their specific needs and goals. They can also access a variety of resources, including meal plans, exercise programs, and educational content.
Puntos a favor
One of the things that users have appreciated about Zenefit is the personalized approach to coaching. By working with a coach to develop a customized plan, users are able to receive guidance that is tailored to their specific needs and goals. This has helped many users see better results in their wellness journey.Another pro of Zenefit is the community aspect. Users have reported feeling supported and motivated by connecting with other like-minded individuals who are also working towards improved health and wellbeing. This sense of community can be especially beneficial for people who are starting out on their wellness journey and may feel overwhelmed or alone.Overall, Zenefit appears to offer a comprehensive and personalized approach to wellness coaching that can be effective for many individuals.
Desventajas
One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, these services can also come with a higher price tag. Some users have reported that the cost of using Zenefit can be prohibitive, especially for those on a tight budget.Another potential con is that some users may prefer a more independent approach to wellness. While the personalized coaching and community aspect of Zenefit can be helpful for many people, some users may prefer to develop their own fitness and nutrition plans, or may not want to share their journey with others.Finally, it's worth noting that results may vary. While many users have reported positive outcomes from using Zenefit, it's important to keep
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Managing HR Tasks Made Easy with Zenefits
Revisado el 15/2/2023
I have been using Zenefits to manage various HR tasks, and overall, I have found it to be a helpful...
I have been using Zenefits to manage various HR tasks, and overall, I have found it to be a helpful platform. I have had a positive experience with Zenefits and would recommend it to other small business owners looking for an all-in-one HR management platform. The ability to automate certain tasks has helped me stay organized and efficient, and the platform's integrations with other software have further streamlined my HR processes. While there are some limitations to the platform, such as occasional customer support issues, the overall benefits make it a valuable tool for managing HR tasks.
Puntos a favor
The platform offers a range of features for managing employee benefits, payroll, time off, and compliance. The ability to automate certain tasks has been particularly useful, as it has saved me time and helped me stay on top of important deadlines. Additionally, the platform integrates with other software, which has helped me manage my HR tasks more efficiently.
Desventajas
While Zenefits is generally easy to navigate, it can be overwhelming to figure out the different features and settings. Additionally, there have been times where customer support has taken longer than expected to respond to my inquiries, which can be frustrating when I need help with an issue.
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Decent Human Resources Platform for Businesses Small and Large
Revisado el 7/8/2021
My overall experience with Zenefits has been great. The pricing has been fair, the service has...
My overall experience with Zenefits has been great. The pricing has been fair, the service has lived up to expectations, and most importantly, everyone who uses it at my place of work shares the same mindset, more or less. I would definitely recommend it to anyone looking for a decent HR platform, as I am sure it would not disappoint except for when it comes to the occasional technical glitch here and there, which I am sure applies to anything having to do with technology.
Puntos a favor
What I like most about this software is the layout in which all of its functionalities are presented. Whether it be payroll, benefit elections, or anything else relating to human resource necessities, Zenefits has what both the employee and employer are looking for when it comes to ease of use and variety of functionalities and features. I very much like that the service is offered on both a web browser as well as a smartphone app, which allows for on-location or on-the-go usage. Lastly, I find the pricing for such a great service to be very reasonable, and the method in which pricing is to be determined to be quite fair as well, (when compared to competing companies offering similar services).
Desventajas
As a whole, Zenefits is there for you when you need it and delivers up to expectations. However, if there was one thing that I believe should be somewhat stabilized, it would be the clock in and clock out feature on the mobile app, which at times might be a bit challenging to work with, as it sometimes freezes the phone screen, resulting in the need to restart the whole phone for it to begin working again. This happens on very rare occasions, but when it does happen, it is a bit inconvenient. Other than that one small aspect, there is not much else that is negative to report.
- Sector: Administración educativa
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Lots of Potential but Customer Service is Abysmal
Revisado el 11/2/2021
Zenefits is fine until you have an issue and need a human being to walk you through something. You...
Zenefits is fine until you have an issue and need a human being to walk you through something. You will sit on hold for literally hours until a rep answers. This has been my experience on multiple occasions. They are not good at heading off issues either. In January 2021 there was an issue where hours were not porting to payroll and payroll was due that day. As a user, I kept thinking what am I doing wrong, sat on hold for 3+ hours waiting for a rep, figured out a workaround only to find out it was a system issue. A simple email to administrators with the information and workaround would have saved me hours of work. Another current example is I have an employee who entered his SSN incorrectly into the system and now has a W2 that is incorrect. Customer Service has sent two form emails but zero information on what needs to be done and the timeline. Very frustrating to work with Zenefits especially when you have an issue that is time sensitive.
Puntos a favor
I like that I can keep my HR in one place online and the general onboarding of certain positions in our company with the template is easy and straightforward.
Desventajas
Time and Attendance is clunky to use accurately. There is an app for employees to clock in but it's easy for mistakes to occur. Onboarding is clunky too if you want to send an offer letter that is not part of a template and still have the new hire, say a manager with a negotiated salary, sign online.
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zenefits review
Revisado el 7/10/2021
Our employees have an easy time navigating the UI and that is our priority.
Our employees have an easy time navigating the UI and that is our priority.
Puntos a favor
The Zenefits team is always ready to help answer any of my questions and tackle any issues that come up. I always feel supported. The help articles are also a great resource for me and my team.
Desventajas
Reporting and integrations could be a little more robust
- Sector: Comercio minorista
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Zenefits payroll is very bulky. It is also limited and lacks functionality.
Revisado el 25/10/2018
Zenefits is pretty low-tech masquerading as some high tech Payroll software. There's nothing that...
Zenefits is pretty low-tech masquerading as some high tech Payroll software. There's nothing that high tech about them and just about every person on the customer service side lacks basic knowledge of its functionality. It is a lot more confusing than Gusto and is nothing more than a series of modules built on Django, Javascript and jQuery with very basic databases that run on cron jobs.
I can live with the product that Zenefits has despite all of its shortcomings but the people behind it need much better training. Their fake enthusiasm coupled with little to no knowledge of the platform, hr, or payroll is a huge turn off.
Puntos a favor
Time & Attendance: Users are able to seamlessly clock in and out from their phones once they get familiar with Zenefits.
PTO: PTO is simple and streamlined.
Desventajas
Customer Service: The chat agents are a waste of time to talk to. The phone agents know very little but can at least put you on hold, ask their supervisor and learn as they go along.
Pay Runs are akward but here is the process:
1. You need to approve your employees timesheets.
2. Timesheets need to be pushed to payroll. This requires some time. Looks like its set up on a cron job so if you just missed it you need to wait a few minutes for it to get pushed.
3. From there you add the deductions and reimbursements. If you don't have the types set up, you'll need to step away and set them up. There's no memo you can input once you add a deduction. For example, if its an employee purchase it doesn't allow you to describe what was purchased.
4. You approve the pay run, push it through and wait for confirmation. Another cron job most likely.
PTO Policy is there but since its so easy to do, its subject to a lot of abuse.
You cannot reimburse an employee in net earnings. The functionality just isn't there.
You need to select whether employees clock in through an iPad or their phones. You can't mix and match.
The app for an administrator is absolutely useless. There's not much you can do as an admin from your phone.
Navigating is bulky. Instead of selecting your employee and seamlessly flowing through everything that relates to them, you need to first pick which module you want to use and toggle back and forth between modules.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Zenefits Review - French Broad Chocolates
Revisado el 12/4/2017
It would be great if there were a way to require that employees enter bank account information and...
It would be great if there were a way to require that employees enter bank account information and disable the paper check option all together. I believe this is legal in North Carolina, where we are located, as long as the employee receives a pay stub. It would also be amazing if there were a built in team communication portal. We currently use GSuite to build Groups which can encompass non-Gmail email addresses, as well as HotSchedules. It is a bit difficult to always be adding folks' emails to so many different systems. If Zenefits could track employee reviews based on their position/wage changes, that would also be amazing! That's all for now.
Puntos a favor
The aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration.
Desventajas
Does not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Simple to use for admins & employees love it!
Revisado el 16/6/2017
Puntos a favor
As Zenefits users for the past three years, we've loved how easy the solution is for onboarding new employees. Employees have made comments like "I knew the company really 'got it' when the onboarding was so simple. It also nice to manage everything in one platform - payroll, benefits, onboarding, business intelligence, etc. Without Zenefits we would likely need an additional employee just to do paperwork. Zenefits has always been responsive to our needs as an organization and our customer success manager has been extremely helpful.
Desventajas
We had a rough open enrollment process with the tool, but we started earlier this year and should be in better shape. Because the tool is constantly evolving, sometimes features come and go (Zenefits got rid of an in-house stock options tool they had built and so we had to switch vendors as a result).
- Sector: Telecomunicaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Highly recommend Zenefits
Revisado el 1/11/2021
Zenefits has been very helpful for our company. With over 100 employees, Zenefits helps reduce...
Zenefits has been very helpful for our company. With over 100 employees, Zenefits helps reduce confusion with time keeping, insurance benefits and PTO. It eliminates unnecessary conversations with payroll and HR because all information is available in one easy-to-use application. I would recommend Zenefits to anyone on the fence and needing a great HR solution
Puntos a favor
The features that I find most beneficial are the employee onboarding as well as the time keeping features. It provides a transparency to employees that eliminates any confusion on hours worked and PTO that is available or used.
Desventajas
I would like the insurance card to be directly downloadable from this app.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Overall I think the HRIS is a wonderful product. I do wish that benefit forms were easier to...
Revisado el 13/4/2018
Puntos a favor
Enrollment is simple, I like having one place for Associates to have most all their information, like their personal profile with contact information. We are remote company and have associates all over the nation. I think having paid time off in Zenefits is such a pro.
It's very easy for me to see who has time off coming up for scheduling.
It's nice housing our life insurance information as part of our offerings as well.
Desventajas
More options to upload documents like spreadsheet for tracking expenses for employees. We also have a company sponsored dental program and I wish I could enter that information in Zenefits as well.
Would love to have all my information for my company avail in ZF for employees.

- Sector: Energías renovables y medio ambiente
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Zenefits has made a huge positive impact on the efficiency and quality of our HR processes.
Revisado el 13/4/2018
The ability to easily and accurately manage onboarding, offboarding, payroll, benefits.
The ability to easily and accurately manage onboarding, offboarding, payroll, benefits.
Puntos a favor
I love the ease of use for both administrators and staff as well as having all HR information in one place. The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful.
Desventajas
The only issues we've had are when people add/remove dependents or update their Life Qualifying Events and it's only happened once a year on average. Sometimes there's a miscue in the communication between Zenefits and the healthcare provider where coverage is dropped or partly dropped. But Zenefits is very quick to resolve issues.