Puntos a favor
-Powerful system that provides a large number of great features (creating, promoting, tracking, checking-in, analyzing) for free
-Event page creation is quick and easy. If you want something simple, you can be done in minutes. If you want to customize different areas of the design and registration process, you have that ability as well.
-Integrations with outside marketing platforms like HubSpot and MailChimp allow the user to connect their other marketing platforms together to create the most powerful event marketing toolset you could ask for.
-Relatively good analytics and reporting sections gives you solid insight into how successful your event was and where you can improve moving forward.
-The mobile application (Neon) for event hosts makes checking in attendants a breeze by either scanning the printed tickets Eventbrite provides or just finding their name and swiping your finger across it!
-Customer support is relatively attentive (I've averaged around 3-5 minutes on hold before speaking to a representative via phone) and the knowledge base they've set up on their website it pretty helpful when it comes to answering some of your intermediate-level questions around customization and platform functionality.
Puntos en contra
-The paid feature is a little rigid when it comes to payout structure compared to other options. You normally can't receive payout for your ticket revenue until your event ends, making it a tough option for those looking to promote an event months in advance who need the revenue now. Definitely something to consider. They provide early payout, but depending on how much revenue you're expecting to generate, that may not even be a viable option.
-Customizing your registration page with your brand's colors, logos and images can be difficult and require some coding skills. You also won't be able to get rid of the Eventbrite branding so anyone looking for total design control may not like this option.
This is a great solution for simple, straightforward events without too many options. Once you get a lot of different sessions or tracks and registration types, it either can't accommodate or becomes very complicated to manage. Like other tools of this nature, there is a bit of a generic feel to it but that is the compromise for a widely accepted overall, plug and play software. It is effective but there are other solutions that are similar or easier to use and offer more customization options. It is highly likely that we will replace this software with something else in the near future.
Puntos a favor
Eventbrite is fairly simple to use and has most the features you would want laid out so you can build an event registration form in steps. Once you set up your account(s) if you are accepting payments, it is straightforward to duplicate events to make new ones as long as they require similar details. There are custom fields you can create with logic behind them so different users may have different options depending on the access you choose for them. There are also ways to create discount codes or hidden fields with different levels of access. This is very useful when you have tired pricing at events and variable discounts to various groups.
Puntos en contra
A lot of the settings are in places that don't make much sense and you have to go to completely different sections of the admin section to find settings that you would think are closely related to each other. Some of the features are on by default and you might never notice them until after your event registration has launched. Even though most the settings are easy to change, you basically have to go over every tab, page and setting to be sure they are all correct before you launch your campaign. When you use the custom data fields and discount features, it isn't immediately clear how it all works and again, you need to go to a couple different pages to get them set up properly so it takes some trial and error.
I organise a lot of professional networking events, some are free and some are paid for. Eventbrite offers me all the functionality I need to organise my event. I used Picatic until Eventbrite recently acquired Picatic. However, customer support from Eventbrite is very difficult, if not existent. So if you have a question not answered by the standard FAQ, such as, "Since Eventbrite acquired Picatic, how I can access my previous/ currently live events"?, the only way I could find customer support was by tweeting Eventbrite. So, Eventbrite is great if you can self-service and publish free events, but once you have quirky questions, be prepared that it will be difficult to establish contact to a human person who can answer.
Puntos a favor
Eventbrite has lots of functionality that you will need when organising and managing an event. It is very easy to use, plus it can integrate with other apps such as Mailchimp which comes in handy when broadcasting an event and Surveymonkey which comes in handy to send out feedback forms post an event. The back office functionality is great too -- you can email invitations directly without using Mailchimp if you wanted to. For users, it's easy and simple to register, plus Eventbrite offers a secure online payment option which is hassle free for both organiser and attendee.
Puntos en contra
2 things that I like the least about Eventbrite are: 1) Non-existent customer service. One of the reasons why I used Picatic (which they have now bought!) was due to their great customer service. You can chat with a real person who can help you with some of the questions which are not answered in their FAQs. 2) They're great if you have a free event, but if you have a paid event, their transaction fees are one of the highest in the market.
Puntos a favor
Easy to use. You can have your event ticketing up and running in minutes. I have been using Eventbrite for ticketing for about five years. It has helped make event management so much easier. I used it for school admissions and event purposes, for nonprofit fundraising events where tickets were complimentary, etc. It is easy to specify the exact questions for my guests, gathering data on them that helps me in other areas. Easy integration into websites and emails. I have recommended Eventbrite to so dozens of businesses, organizations and individuals. Easy to use product and with all that I often have going on, it's nice to know I can depend on Eventbrite to quickly make a difference.
Puntos en contra
You can search for a registration based on a registrant's name. However, you cannot print a report by Registrant's last name. Not being able to print a registration report by the name of the registrant is the only reason I gave this product four stars instead of five stars. Help screens are good. The help response I received was very clear and easy to follow. It would be nice to have a live person to do a chat box with or talk to but so far, all of my questions have been addressed either in the Help screens or when contacting support.
My overall experience with Eventbrite has been great! I have read some unfavorable reviews but, that has not changed my mind. I have utilized Eventbrite for internal company events, planning external other social events and purchasing tickets to events. It easy to use and hassle free for the novice or the experienced party planner or event manager.
Puntos a favor
Planning an event can be difficult without the use of an event management software. My preference is Eventbrite. In today's society where people are so busy managing their own lives, its hard bring people together. From a moments notice, to 2-3 weeks in advance, using Eventbrite can make sure your event is anything but successful. Eventbrite offers tools to assure that you can keep up with the logical changes while you are on the go. It also makes it easier for invitees to respond while they are on the go. Its a win win with Eventbrite. It cost effective (no more purchasing expensive invitations and costly postage) and convenient.
Puntos en contra
Eventbrite needs to implement a 911 response team approach for customer service. Hit it, respond to it, solve it! Also, so many people are use the service now, I am unaware if it has safe guards against crashing and; if it does... what happens to my information? I do think that due to the high percentage of users at any given time, the system slows down considerably. This can be frustrating when trying to pay for an event or responding to an RSVP. The goal is stay focused on the goal. To assist users in planning and executing hassle, stressfree events.
What do you like best?
If you know what you like and you choose your interests accordingly, the recommendations are always spot on. It's hard not to find something that would interest you and there are always lots of free events. I had to download the app before I moved to Glasgow because I bought a conference ticket through Eventbrite, but then I started to tinker with it out of curiosity and it quickly became a very useful tool. I was new in the city and it quickly exposed me to a lot of stuff I wouldn't have known about otherwise, I even managed to sneak into an Industry Day type event only older students were supposed to know about (and it was great, by the way).
What do you dislike?
I can't think about any major things I disliked about this service. There used to be some synchronisation issues between what I was doing on my laptop and what I was doing on the Android app, but they seem to be gone now. Not being able to see your own location when you click on the map is mildly inconvenient if you're in a hurry, but most of the time I add the events to my planner in advance and just clicking on the location I typed in there will take me to Google Maps. The only problem with this is that Google Maps could lead you to the wrong place if it has a similar name, I once went to the Patrick Terminal for something that was supposed to be in the City Centre and, earlier than that, it led me to some random agency in the City Centre for a photography exhibition that was actually in the East End.
Recommendations to others considering the product
You should only pick the interests you actually have. That's what the settings are for and even if you're afraid of missing out on something else, looking for events in an overwhelming sea of information isn't exactly productive.
What business problems are you solving? What benefits have you realized?
Animation is a terribly competitive industry and you need lots of experience and connections to actually get inside. Even going to events that are only half related, like the ones about film, design, art, computer games and so on will get you into mailing lists, local and global communities and all kinds of other things you wouldn't have found out about by yourself. This creates a chain reaction and a lot more opportunities will find their way to you.
I sent an email on Tuesday and haven't heard back from Eventbrite. I have spent hours on their blogs and I still have several missing questions. I called there on-boarding program and you can only leave a voicemail. I'll update if I hear back from them in the 24 hours they promise.
A few technical items:
- It would be great if the reserved seating function let customers reserve their own seats AND it forced them to reserve seats without allowing to have an empty seat in-between. You can see this function by reserving seats at the Hale Center Theater (https://hct.org/).
- It would be great if someone could purchase tickets using a promo code AND purchase un-comped tickets at the same time (instead of having to go back into the system and starting all over to buy more tickets after the comped tix were obtained). If you have to go into the system twice you may not be able to sit next to your friends. We need this functionality because we give our VIP's a certain amount of comped tickets and then they have first access to purchasing extra tickets for their friends. We'd love for them to sit together.
Puntos a favor
It's great for general admission. And good for reserved seating.
Puntos en contra
(1) Customer service. So far it has been almost impossible to get a hold of them.
(2) Reserved seating does not allow customers to select their own seats AND refuse them from leaving an empty seat. Hale Center Theater allows you to do both. You can see more at https://hct.org/online/. I'd love to see Eventbrite incorporate this feature. Maybe they do but I haven't been able to get a hold of anyone and started reaching out on Tuesday. It's Friday.
(3) Comped Tix: Can't purchase comped tix and non-comped tix at the same time. Must go back into the system to buy more tix.
Hello A.Gett,
I'm sorry to hear about your recent frustrations and can understand how this would make for a less than satisfactory experience. Unfortunately, we are experiencing longer wait times than normal and are working hard to get back to our normal turn around times.
I was unable to find an email with the provided information here, but I can assure you we will get back to you with detailed information related to all of your questions listed. We want all of our customers to get the help they need and will be sure to pass this feedback along.
If you left a voicemail with our New Organizer team, I can assure you they will get back with you as soon as possible and I've made sure to alert them to keep an eye out for your voicemail and have passed your questions along to them.
Thank you again for your patience and we look forward to resolving your questions.
Carrie
Eventbrite Customer Experience
Puntos a favor
Eventbrite provides me with an easy way to register friends and families for events. It perfectly eliminates the need to share invitation cards to closed associates ; as I can simply send a mass,one-click email invite to everyone. Eventbrite also allow recipients of the event invite to either print out the invite or download it as a .pdf file on their smartphone.
More importantly, this platform enable me check-in attendees by using the Eventbrite Organizer mobile app. to scan QR codes on event tickets.
Puntos en contra
Eventbrite becomes very costly when you offer paid tickets on the platform. Apart from the initial charge,which allow you create the event on the platform, there is a ten percent charge on the total amount of tickets sold via the website.
I have been happy with Eventbrite. This is a solid event hosting/creation program with a great interface and userability. Managing events/conferences etc can be tedious and time consuming and this will help take a lot of the legwork off your plate.
Puntos a favor
Working in education, there are a lot of events I like to put together, and not everything has a cost, but the ability to track attendees etc is still needed. Eventbrite doesnt charge for free/small events! Everything is easy for the basic user to do. There are a number of customization features you can apply and it even integrates with website builders pretty easily. I have been on both ends using Eventbrite, both as an organizer putting it together, and an end user, making a purchase or attending an event via Eventbrite and the interface is simple on both sides. There is also an app to use on your phones.
Puntos en contra
There are a number of customization features, but colors aren't one of them but this is pretty minimal as an issue. I just want to get the even up and running and promote it to allow for people to register and all of that works with Eventbrite. It has taken off and you really can't go far without seeing it being used.
Puntos a favor
Eventbrite is user friendly due to its user interface. It makes it very easy to sign-up for an account and create events. Eventbrite eliminates the need for companies to build and manage their own in-house event management solution. On the part of consumer users , I use Eventbrite to find interesting events happening around my location ; thus I can say Eventbrite makes my social life more fun.
Puntos en contra
We have had occasions where we receive information about a person interested in our event and it turns out they submitted a wrong email address. In this situation , it would had been nice to be able to collect phone numbers of people registering for events.
Puntos a favor
The ease of use right from the very start. It's so easy to get your event up and running with minimal steps. They also make it easy to customize your event to stand out. We use Eventbrite for all our events. We recently had an event get postponed two hours before the event because of a sudden, unexpected snow storm. It became a complicated situation to resolve, but eventbrite quickly stepped in to help us get it sorted for the rescheduled date. Their team truly went above and beyond
Puntos en contra
That I can't add a sub user that already has account to my event. It means my team has to create multiple accounts to run different events for our clients.
Free registration tracking program with little or not cost. Historic tracking of member engagement with our events. Ability to do credit card processing for paid events, while still getting free access for events with no ticket costs.
Puntos a favor
Eventbrite doesn't charge for events that don't have a registration fee. It gives me a full-featured registration program for my non-profit's events so I can track flow of communication, know who signed up and track event participation across the year. We only pay fees for the events that have an associated cost for attendance.
Puntos en contra
The software is so robust, there is a significant learning curve and it can be easy to miss one of the fields for communication that goes to attendees. Recently, there was a poorly worded addition to the Terms of Service that caused a bit of a flareup....claiming IP rights to things way out of line!....but management rolled that back pretty quickly. (If staff have a desire to write ToS that is out of line, will it happen again after this flareup settles down?? Be vigilant...)
Eventbrite has facilitated my business life so much that I've even persuaded my coworkers from other departments to start using it! The feature I love the most from Eventbrite is that it provides the option to create access codes in order for our attendees to redeem our previous offers or rates. We've had other scenarios where they purchased a registration but ask for the previous rate so we had to refund, and it't very easy to locate their registration and proceed with the partial refund. This makes my job lot faster!
Puntos a favor
It offers the option to create access codes and promo codes that can be given to specific customers by sharing the URL/link for them to redeem
Puntos en contra
When transferring the ticket to another attendee through "edit", I loose track of the origin of were the ticket came from since the initial name disappears at all.
Puntos a favor
I love Eventbrite because they have top notch customer service. They always are quick to solve any issues I may have. It is a breeze to set up events, even multiple date events. I love how the back end makes it easy to see how many tickets were sold, how much net/gross, and linked pixels. All our team can use it and understand how to make changes which says a lot because we have quite a few that wouldn't consider themselves tech savvy.
Puntos en contra
There are actions that I wish I could complete like hiding certain dates that are linked to other dates. It isn't possible, but the customer service helped me find a workaround.
Puntos a favor
I use Eventbrite a LOT, for a lot of different types of events. I love that Eventbrite can be molded to match a lot of the events I'm doing. Some are free events where I need to collect user information, others are paid events where I have to collect dietary information for meals, and other events could just be a place for me to collect payment for a collective order. No matter the event, I've found a way to use Eventbrite and save myself so much time! I use to use internal spreadsheets for everything, and accept mailed payments. Thanks to Eventbrite, I can share a link and move on to the next task on my list!
Puntos en contra
Eventbrite can do so much, it's really irreplaceable. I think something that could take Eventbrite to the next level is a seating arrangement function. I think they have the ability to allow buyers to select their seats, but I have some events where I assign seating. It'd be great to take the registration list and assign them a seat, all on Eventbrite.
Puntos a favor
The online registration, ticketing, and social sharing aspects have led to Eventbrite becoming an industry standard. As industries, and institutions have continued to adopt it, and global penetration expands it's reach, the ability to identify events based on topical relevance anywhere can facilitate the orchestration of communities and help them grow. It not only helps get the word out, but it increases effectiveness of collaborations across institutional silos or barriers to facilitate learning, and participation. The ability to monetize on a tiered basis (even offering free access), manage levels of participation and customize, share content, and find similar events, all contribute to the value and enable participants to become more involved to achieve shared goals.
Puntos en contra
The ability to create microsites for events that could be linked to a sponsors website where dynamic and interactive content could be updated may enhance future versions.
Eventbrite has helped me not only by facilitating event creation, but also by helping me find events around me. I think that even if you do not need to create an event, you should totally try it out if you are the kind of person always looking to do something new and exciting.
Puntos a favor
Eventbrite is a simple, functional and reliable for both event makers and users. Creating an event is as simple as creating a social media post, you can even organize free local events around your area, manage ticketing , reserved seating among others. The Interface is very straightforward and supply many options in how to create or search for an event.
Is the source to many cultural phenomenoms happening around the world. Evenbrite has hosted in their website/app some of the most important events regarding culture, arts and music in my homeland, and I've seen this happening all over the world, it probably hosts some of the most meaningful recreational activities. It has a large catalogue of things to do, both free and paid ones.
Puntos en contra
Getting a hold of Customer support is nearly to impossible. This is the only downside I can really think of when speaking of Eventbrite.
If you are an event organizer for your own sanity use another provider. Eventbrite DOES NOT HAVE LIVE SUPPORT FOR EVENT ORGANIZERS ANYMORE. Yes they used to that is why I loves using them. Now I cant log in because eventbrite isnt recognizing the email and the only tech support they have is online which they only send automated messages. I described thouroghly how it's not recognizing the email and they send me an email back telling me how to reset my password. Then they say if this doesnt help respond I still need help so I do that and still, NOTHING! My event is live and I cant access or look at anything. It has been 2 days. I don't know what happened to eventbrite but SERIOUSLY CONSIDER OTHER PROVIDERS IF YOU ARE AN EVENT ORGANIZER. SAVE YOURSELF THE HEADACHE!!!
Puntos a favor
Nothing
Puntos en contra
Tech Support, Customer Service
Hello Michael,
I'm sorry to hear about your recent experience. You are correct that phone support is limited. In order to provide the most expedited customer support, recently we began asking all customers to navigate to the Contact Eventbrite Support page. Email support is available 24/7 and we do have staff available around the clock working to assist customers.
If for any reason you've received one of our automated emails that did not solve your issue, I apologize. We have a limited number of them set up to assist with specific selections made via our contact us page. If you reply directly to the email, it will immediately reopen your case.
I could not find a case associated with your name, however if you would send an email directly to support@eventbrite.com, Attn:Carrie, I'll be happy to assist you. Thank you for the candid feedback!
The company has clearly focused on destroying the eco system that Ticketmaster had cornered. They've done it. The platform they provide is great and I hope to see them develop even more modules for event planners to use and grow their event. I DO wish that they would offer some of the abilities that their RFID products have into eTickets as well and that they would offer that functionality at my current tier.
Puntos a favor
- ease of use
- visibility to consumers via their consumer facing product
- flexibility in payment for customers
- how quickly you can get an event up and running
- lots of plugins for your site/mobile/affiliates
Puntos en contra
- No cross selling opportunities (would love to sell tickets for additional attractions when they buy admission)
- Doesn't allow for complicated packages (at least at our tier)
- to upgrade costs more than we've ever spent on ticketing system and requires a pretty solid contract
- More complicated packaging of tickets -- ie: ticket to enter, plus beer token, plus parking, plus etc. etc. with the ability to add money on demand
Puntos a favor
Eventbrite is simple, intuitive, and makes event-planning incredibly easy. This application allows you to create both free and paid-events. If you are enrolled in a subscription for a paid-event, you can choose to opt-out at any time with no additional fees attached, etc. Because of the increase in visibility, this application provides, we have received more registrants for our events through organic traffic (more than often our registrants come from direct traffic or referrals). Eventbrite also captures various analytics on your events (that can be viewed within the applications dashboard or easily exported) that help you analyze and understand your audience, where your traffic is coming from, and keep track of sales, etc. One of its best features is the availability to access details and analytics on your event at any time, from any advice, so you can save on time and focus on other important matters.
Puntos en contra
The free version does not provide you with the option to ask registrants questions when they are in the process of purchasing their tickets. The ability to ask questions was beneficial to our company because it helped us gage our registrants’ level of experience and/or areas of interest, to better understand how to engage with them during events, etc.
Puntos a favor
I've been a devotee since, nice information and forever offer Maine heads up for the closed events time super helpful most of the time. suppose job fairs are good. You get to talk with the seller, get a feel of what wish. they need or they require.they even feel whether or not they want to figure with you or not. If, that is the case you'll be able to progress to the following marketer.
Puntos en contra
The time issue are massive on behalf of me as a result of I wait outside metal thirty minutes. however once the gate are open is wonderful events, still thanks metal this
I used to run a small charity and have posted many events for it through Eventbrite. I love that your events will be posted all over the web, on other entities event calenders, etc., shortly after publishing on Eventbrite.
Puntos a favor
Eventbrite is intuitive and fun to use. When you are geared up to post your event, Evenbrite won't disappoint you. It has all of the lights, bells and whistles needed to effectively manage, post, register, handle sales for and publish your event online yet the GUI is easy to work with for a newbie.
Puntos en contra
I wish it presented more choices for color themes for your events webpage.
Overall I'd definitely recommend Eventbrite for ease of use, functionality, and overall, well usefulness.
Puntos a favor
Eventbrite does a bunch of things really well: ticket sales, event-related email communications, event marketing, and they've added a Facebook integration feature that allows people to buy tickets directly through a FB event without having to visit another website. In my role at a microbrewery, we use Eventbrite for ticketed special events like Beer Flow Yoga classes, or brewery tours.
Puntos en contra
Sometimes it's hard to find certain settings, particularly the ticket sales date range. I've accidentally published events that displayed "sales ended" for tickets, because the date had changed, and there's a separate field for the timeframe your tickets will be available for purchase. You'd think this would automatically update when you change the event date, but nope.
Overall, I have enjoyed my experience with Eventbrite. It's great to use, an easy platform, tracking is very easy, and the functionality for both web builders and users is easy to understand.
Puntos a favor
I like that it is a relatively free service, depending on how you want it. They do take a cut of the check, but you can pass those fees on to the buyers. If you choose to absorb the online fees, then it does cost some money. I also like the ease of use. It's very easy to move through the process and set up an event without many hiccups or training.
Puntos en contra
I least like the flexibility in designing the event webpage. I understand Eventbrite's need to use their branding and layout, but it would be helpful if you could edit the event webpage to match your branding such as add more pictures, upload a background color, use different texts, and colors. The webpage now just features a photo and logo of your choosing then it's pretty bland.
Fast, easy and accurate event sign ups!
Puntos a favor
We love how easy it is to get event sign up rolling with Eventbrite. It is a powerful platform that allow for all the graphics and marketing touches we love to add on with all the data gathering features that make for strong event management. Quick and complete reporting, easy communication with those signed up, and lots of ticket options to customize our events.
Puntos en contra
We really haven't run into anything yet that could be considered a con! Seriously - it is that good!
With a large number of "event applications" out there, Eventbrite has found its way to the top of that list thanks mostly to their easy to use interface and well thought out back-end that not only covers all of an event host's bases but also integrates with other areas of their marketing. Free to anyone who isn't requiring payment for tickets, Eventbrite makes it easy to quickly put together a good looking registration page fast, without the hassle of payment or subscriptions. The paid feature for anyone requiring ticket fees is a little more rigid in how the user can collect it's money which can make it a little tougher to work with depending on how badly you need the revenue from your ticket sales. The payment processing fees are still reasonable, though.