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128 opiniones
- Sector: Contabilidad
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
the ideal software for project management.
Revisado el 10/11/2022
I recommand this sofware because it's really helps to get project done very quickly
I recommand this sofware because it's really helps to get project done very quickly
Puntos a favor
Simpro is an excellent software for project management. it embeds features such as estimation, planning, execution of tasks, inventory management. it's really a complete and quite easy to use software.
Desventajas
I have to use it at least for 3 pojects to get my hands on it.
Alternativas consideradas
MeasureSquareSoftware anterior
MeasureSquare- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Job management system
Revisado el 1/3/2022
When you pay for training, they are great and very helpful.
When you pay for training, they are great and very helpful.
Puntos a favor
We have used Simpro for over 4 years, and we never loose a job! No more paper work, loosing jobs and jobs to be invoiced. Everything is tracked. Our techs use the app and update all parts and labour straight away. It's saved us so much time
Desventajas
Intergration with Xero is getting better.
Respuesta de Simpro Software
Hi there Njela, thank you so much for your insight! We are thrilled to hear that simPRO has saved your team time, and reduced paperwork. That is what we love to hear! It is feedback like this that inspires our team to constantly improve our software. We are looking forward to supporting your business growth!
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Think Twice
Revisado el 16/11/2019
Support is lacking made several attempts while in Denver to meet with our customer support member...
Support is lacking made several attempts while in Denver to meet with our customer support member and on three separate occasions they failed to meet with me that was all I need to realize simPRO does not care about longevity of their clients.
They don't listen to our needs or concerns but inform us we need more training
Puntos a favor
Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome
Desventajas
Job costing, tax reporting time tracking and reporting don't function well In fact to tools you would need to manage your business don't work
Respuesta de Simpro Software
Hi John,
Thank you for your feedback. We're happy to hear that simPRO has helped you with dispatching, estimating, and billing. Our dedicated Customer Success & Support team at simPRO is available 24/6 via online chats and phone. We value our customers and are here to solve any issues you have within simPRO. Additionally, our Customer Success team was specifically developed to help our customers over the long run with consultation beyond the standard technical support. We also welcome customers to visit our Denver office. However, we are under no obligation to meet with customers outside of a work setting. Please reach out to Customer Success at customersuccess@simpro.us if you would like to discuss this further.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Customer Service
Revisado el 21/7/2020
From the beginning everyone I have worked with has been incredible. If they don't have an answer...
From the beginning everyone I have worked with has been incredible. If they don't have an answer for you right at the moment they will always go back to the drawing board and figure a solution out for you. They are customer focused and truly do whatever they can to make your company run smoothly.
Puntos a favor
Their customer service is awesome. There are so many different ways to get in touch with someone and they're quick to respond.
Desventajas
There are some aspects of it that make a little difficult for pool companies to operate from, but just makes you think outside of the box and change your business structure.
Alternativas consideradas
FieldEdgeRazones para elegir Simpro
ServiceCEO is shutting down and does not integrate with QuickBooks.Razones para cambiar a Simpro
Less expensive, more customization availableRespuesta de Simpro Software
Hi Elizabeth, thank you for taking the time to review simPRO! We're happy to hear that you've had such a positive experience with our Customer Support team.
Best,
Team simPRO
- Sector: Telecomunicaciones
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Streamlining our process
Revisado el 7/6/2019
I can leave town and still keep an eye on jobs, billing and progress. I can approve jobs, make...
I can leave town and still keep an eye on jobs, billing and progress. I can approve jobs, make modifications by just logging in from anywhere. The time it takes to do a task of my staff and myself has been reduced tremendously.
Finding a client file vs just looking it up in simPRO is huge time saver!
Puntos a favor
Saving of Staff time, less paperwork, easier to find info on clients quickly. Also the log of every event from who created a job, to notes from a phone call. Makes it easy to look at timeline.
Desventajas
Not being able to share attatchments within software from office to field level without going outside of software. Not being able to modify inventory on completed invoice.
Trainers were great, but they were not familiar with my industry.
Alternativas consideradas
FieldEdgeRazones para cambiar a Simpro
simPRO had dealers within my industry that I could relate to. The other alternative was more geared to the electrical and HVAC fields. Also simPRO was willing to come to my office and do a training.Respuesta de Simpro Software
Hi Jarey, thank you for taking the time to review simPRO! We're glad to hear that simPRO is helping you save time in your daily operations. If you need any additional help with attachments, invoicing, or other simPRO features, please refer to the simPRO helpdesk: https://helpdesk.simprogroup.com.
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Great to have everything in one place
Revisado el 4/3/2022
I only do the invoicing and purchase orders
I only do the invoicing and purchase orders
Puntos a favor
I do the invoicing and it works very well for me.
Desventajas
There are things I would like to be a bit easier.
Respuesta de Simpro Software
Hi there Jeannette, thank you so much for your feedback. We are constantly looking for new ways to improve, and this is the kind of insight that is so helpful to us. We are looking forward to continue supporting your business growth and success. Wishing you all the best!
- Sector: Telecomunicaciones
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Home Automation Use
Revisado el 20/7/2020
Setup and onsite training was a HUGE help.
Setup and onsite training was a HUGE help.
Puntos a favor
With all our leads, projects and service needs we were able to tie every type of job into one system for accurate billing.
Desventajas
Reporting seems to be lacking in areas where we'd like to see the data gathered from field technicians into material report.
Razones para cambiar a Simpro
Onsite training, plus a platform that never needs to be upgraded. All the new features and additions come online to each user without additional charge.Respuesta de Simpro Software
Hi Jessica, thank you for your positive feedback! If you ever need additional assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources.
Best,
Team simPRO
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
simPRO as a paperless program
Revisado el 24/2/2022
We find we are not losing job cards anymore which means we get to charge out every job that is...
We find we are not losing job cards anymore which means we get to charge out every job that is complete. But we still have to manually check jobs that the technician may not have used the correct status. This can be a bit frustrating and time consuming.
Invoicing is very easy and great to be able to delete one if it needs improvements or change the charge to customer etc.
Copying jobs is another great feature and also creating recurring jobs is fantastic.
Once you get the hang of it and finding little features along the way it is great. We have been using it 2 years and still finding out things but also still frustrated that problem areas that a lot of users report/request are not solved fast enough. We as users of the software, working in many different scenarios should show the developers what changes they need to make rather than what they want to add.
Puntos a favor
Great to change to Cloud Based product. Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.
Desventajas
Not being able to keep any other modules open other than Jobs Quotes Purchase Order Receipts Invoices. It would be great to keep the People, Schedule Catalogue Invoices Utilities and Reports open in tabs at the top. I have to duplicate the pages in case I get a phone call and have to enter a new job or do a customer query otherwise I have to re-start my report, for example, all over again. simPRO is not very comfortable being duplicated. Dealing with stock is extremely difficult and transferring Work notes and Technician notes over to another job if the Electrician has written in wrong job or cost centre. Some reports are not suitable and you cannot customise a report beyond the parameters it was created from.
Respuesta de Simpro Software
Hi there Allison, thank you so much for this feedback. We are so happy to hear about your experience with our support team. They are always happy to assist in any way possible! We really appreciate the insight into some of your frustration. We always encourage our customers to add their thoughts and ideas to our Ideas Portal. Every idea submitted is reviewed by our simPRO team. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Thank you again for the feedback!
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Game Changing Product
Revisado el 8/3/2022
Overall a very positive experience, particularly with the level of support provided by the customer...
Overall a very positive experience, particularly with the level of support provided by the customer support staff at simPRO.
Since using the software we have dramatically reduced the use of hard copy paperwork, saving our staff members lots of time which can now be used productively on other areas of the business. Overall it has significantly impacted our business processes and enabled us to develop and grow as a company.
Puntos a favor
The software provides us with a centralised platform that integrates all aspects of our workflow processes. It provides an organised structure for maintaining all information relating to a specific quotes/jobs in one place, with easy access to all relevant staff members.
Desventajas
A specific area of the software we find challenging is the catalogue. The catalogue is very difficult to maintain as it works on the assumption that suppliers are able/willing to provide catalogue upload lists and doesn't account for suppliers using the same part number for different products.
Respuesta de Simpro Software
Hi there Andrew, thank you so much for your kind words! It is this kind of feedback that inspires our team to constantly improve and support businesses like yours. Looking forward to our continual partnership!
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Simpro
Revisado el 7/6/2023
Positive and controllable
Positive and controllable
Puntos a favor
Looks professional and has transformed our daily processes
Desventajas
Project Gant charts could be more flexible
Respuesta de Simpro Software
Hi Will, Thank you for sharing your feedback on Simpro. We appreciate your positive review and are thrilled to hear that it has transformed your daily processes.
Regarding your comment about project Gantt charts, we understand the importance of flexibility in visualizing and managing projects. We continuously strive to enhance our features and encourage you to share some more detail of what you would like to see improved with the Gantt charts feature on our Customer Ideas Portal!
We're glad you made the switch to Simpro and we look forward to supporting your business's growth and success.
- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Simpro Review
Revisado el 24/5/2023
Overall, my experience with Simpro was positive. The software provided a comprehensive solution for...
Overall, my experience with Simpro was positive. The software provided a comprehensive solution for managing all aspects of my field service operations. The job scheduling, dispatching, and tracking features allowed me to optimize my workforce and ensure timely service delivery. The integrated inventory management module helped me maintain control over my stock levels and reduce delays caused by missing parts. The ability to generate insightful reports and analyze performance metrics greatly aided in making informed business decisions. While the initial setup was a bit challenging, the software proved to be reliable and efficient in streamlining my field service processes.
Puntos a favor
One of the things I liked most about Simpro was its comprehensive suite of features for managing field service operations. The software provided robust tools for job scheduling, dispatching, and tracking. The intuitive interface made it easy to assign tasks to field technicians and monitor their progress in real-time. Additionally, the integrated inventory management module helped streamline the ordering and tracking of parts and materials. The ability to generate detailed reports and analyze key metrics provided valuable insights into the performance of my field service business.
Desventajas
While Simpro had many strengths, one aspect I liked least was the initial setup and implementation process. It required some time and effort to configure the software according to my specific business requirements. The customization options, while extensive, could be overwhelming for new users. Additionally, the pricing structure could be more flexible, as some features were only available in higher-priced plans. Despite these minor drawbacks, once the system was set up, it proved to be a valuable asset for my field service business.
Respuesta de Simpro Software
Dear Marek,
Thank you for your positive review of Simpro on Capterra! We greatly appreciate your feedback and the time you took to share your experience with our field service management software.
We're thrilled to hear that Simpro has been a game-changer for your business. The ease of tracking jobs and the improvements it has brought to your job and work supervisor are truly rewarding to hear. We understand the importance of having comprehensive functionalities for efficient job scheduling, dispatching, and tracking, and we're glad that Simpro has been able to meet those needs for you. Our team has worked hard to develop these tools, and your satisfaction is a testament to their dedication.
We also acknowledge your feedback about the initial setup and implementation process. We apologize for any challenges you faced, and we're continuously working on enhancing our onboarding process to make it as seamless as possible for all users. Your feedback is invaluable in helping us improve and provide a better experience to our customers.
Regarding the functionality available on higher plans, we understand that not every business requires all the additional features. That's why we offer Simpro Premium, which provides a comprehensive suite of features that meet the needs of many customers. Additionally, we offer a range of add-ons that can be customized to your unique requirements, allowing you to tailor the software to suit your specific needs.
Once again, we appreciate your support and choosing Simpro as your field service management solution. We're here to support you at every step, and we're committed to continuously improving our software to exceed your expectations. If you ever need assistance or have further suggestions, our dedicated support team is here to help.
Regards,
Simpro
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
first time user
Revisado el 17/2/2022
My overall experience is positive, it's a big system that's capable of many more things than we use...
My overall experience is positive, it's a big system that's capable of many more things than we use currently so that's good to know we still have more to learn and more to gain by learning more etc.
Puntos a favor
From the first day using simpro I found it easy to navigate and or find a solution/answer for what I was trying to achieve. I have now increased my knowledge of the system to the point that I am implementing new systems for the team here that have been using this for 4 years.
Desventajas
in jobs /invoicing & quotes, when doing a long list of parts the "add a part field" should be top and bottom or the cursor should automatically be back in the field.
progress invoices are complicated but maybe i just need to do more training on them.
Respuesta de Simpro Software
Hi there Matthew, thank you for your kind words. Hearing that we were able to provide a solution to what you were trying to achieve inspires our team to continually improve our software to support your business. We look forward to continue working with you; wishing you all the best!
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Need to listen to your users SimPro.
Revisado el 17/2/2022
Puntos a favor
Good general features and relatively easy to setup and use.
Desventajas
They take soo long to implement user suggestions, they have a forum and voting system for ideas but then take no notice of this when the do their upgrades, come on SimPro start listening to your users...
Respuesta de Simpro Software
Hi there Darren, thank you for your feedback and details regarding your experience with simPRO. With over 150,000 simPRO users, the Ideas Portal receives many suggestions every day. We can reassure you though that every idea submitted is reviewed by the simPRO team. Many factors go into prioritisation of development including how many users will benefit from the feature, and the knock on effects it may cause to others. simPRO has a development team dedicated solely to acting on these suggestions and in the last year alone, the team has been able to resolve over 120 ideas. Currently most of the "Top Ideas" on the ideas portal are in progress or committed to, and we look forward to sharing these features with the community soon. Please reach out to us with any further questions or concerns. Once again, we sincerely thank you for this feedback!
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Great experience overall! Amazing staff, especially training and support team!
Revisado el 15/3/2018
Puntos a favor
Unlike a lot of other job management software we looked at, simPRO offers in-person training and live US support. The software itself is robust and offers plenty of functionality for our painting business, but it really comes down to the training and continued support. We looked at some cheaper options, and although training was an additional expense, it was worth every penny. Without the training, we would have been lost and unable to use the software. The trainers are great and keep training light and are knowledgeable business consultants. Highly recommend!!!
Desventajas
The user interface and dashboard are a bit dated, but I know the development team is working on updating in the future. Other than that, no complaints! SimPRO runs our whole painting business operations and workflows.
Respuesta de Simpro Software
Hi Justin, thank you for your review. We¿re always happy to see businesses take advantage of our training and support, and even happier when it leaves them feeling confident and satisfied. If you¿ve got any suggestions for further development and improvement of our product, please don¿t hesitate to head over to our Ideas Portal (which can be found at: http://helpguide.simprogroup.com/Content/Welcome.htm). As always, we appreciate the feedback!
From,
Team simPRO
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Out of date, overly complicated, unituotive.
Revisado el 13/9/2022
It didnt start well as the original sales person made false claims about some of the features, to...
It didnt start well as the original sales person made false claims about some of the features, to the point i refused to have any moe contact with them. and slightly blurred pricing on number of licenses will be charged at what point. also it turns out if you leave your data isnt your data. The one good thing was the person who took the training, just a shame it was such a poor software to train on.
Puntos a favor
getting rid of it. however to be fair the lovely person who took me through training was very good at training.
Desventajas
the entire user interface is exceptionally poorly designed. Navigating and making changes to anything was like working through outdated menu software from years gone by. if you forgot to press save you loose it.
I raed the reviews before purchasing and it was a common theme that it was difficult to use but worth it in the end. Well maybe it is but there are many other options out there that dont make you go around the houses and walk over glass to get to ther side of the road. why go through that pain when other much more user friendly better set out and intuitive systems exist.
- Sector: Construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great productivity tool for dispatch and tracking
Revisado el 22/10/2018
Puntos a favor
Our company was growing and we began looking for software to track and manage our field technicians. We tried out many different softwares on the market. As soon as we tried SimPro we knew it was the software for us. We've been using this software since 2015 and it has streamlined our scheduling, dispatch, and invoicing. Additionally, it allows live tracking of technicians.
After technician completes the job, there is no paperwork to deal with and all the information is synced to our office immediately.
Desventajas
While SimPro has a great staff and video tutorials that will help train you, it is a robust software and has many features that will take some time to learn.
- Software usado Otro durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Transformational. Easily the most impressive application I've come across in recent years.
Revisado el 11/1/2018
I am actively recommending simPro across my newtork of trusted partners.
I am actively recommending simPro across my newtork of trusted partners.
Puntos a favor
The coherent integration of capabilities ' functionality across the full E2E process, from: initial customer contact; through estimating; execution (delivery); invoicing; seamless integration with Xero.
Optimises workflow ' scheduling; reduces cost; reduces risk (audit trail; H'S); removes paper; removes duplication; increases transparency across the business; improves return on all assets ' resources (inventory; vehicles; skilled technicians).
Love that it enables a large 'estate' of technical (installed) assets / equipment (v high value) to be managed, and scheduled for an ongoing programme of maintenance - is a huge value add for a technical service contractor to be able to offer this to an 'end-customer', who often has no means of effectively managing own asset register / 'estate'.
Powerful MI to model, refine ' improve profitability job by job; by line of business.
Respuesta de Simpro Software
Hi there Richard, thank you so much for the kind feedback. It is great to hear that we are providing you with a service that is beneficial to your business and your staff! It¿s also great to hear that you are referring our service to your network. From, Team simPRO
- Sector: Construcción
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
One of the best decisions in the last 7 years
Revisado el 17/2/2022
A seamless and well supported transition and every interaction with simpro was a win for us
A seamless and well supported transition and every interaction with simpro was a win for us
Puntos a favor
Simpro completely changed our business.
Everything is now totally trackable and transparent
Our errors have reduced dramatically
Desventajas
It’s all good, that is, there is nothing that we can find fault with that causes us any issues
Respuesta de Simpro Software
Hi there Steve, we cannot thank you enough for your kind words! Hearing that simPRO was able to change your business is nothing short of inspiring to our team. We are so grateful to be apart of your business journey, and look forward to continuing to support you. Thank you again!
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Simpro
Revisado el 18/8/2022
We have had a good experience with Simpro implementation team and our consultant was great. The...
We have had a good experience with Simpro implementation team and our consultant was great. The suppourt team are not as well versed in the software and sometimes don't come up with the correct solution to the problem
Puntos a favor
Easy to implement the back office side works really well and gives the ability to manage stock and jobs easily. The integration into Quickbooks is flawless and is a great boon.
Desventajas
The mobile app is hard to use not intuative and lacks some funtionality.
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Alliant Security
Revisado el 6/9/2019
It has been a challenge to learn but mostly because our company does not provide the right training
It has been a challenge to learn but mostly because our company does not provide the right training
Puntos a favor
The customer support is amazing. I learned the program form them guiding me through everything
Desventajas
Not the easiest program to learn it also is missing some features the would come in handy.
Respuesta de Simpro Software
Hi Jamie, thank you for taking the time to review simPRO. We're glad to hear that you've been able to benefit from our Customer Support team! In terms of additional features, if there is anything you would like to see in simPRO, be sure to share your thoughts in the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). We take suggestions seriously, and we have a dedicated product development team monitoring and using these ideas to enhance our software.
Best, Team simPRO
- Sector: Música
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Alot of work to transition but so far worth the work put into it
Revisado el 18/2/2022
When they tell you planning and implementing is hard they are not lying. It takes lots of time...
When they tell you planning and implementing is hard they are not lying. It takes lots of time investment and should be done in stages. The software offers so much and you need to figure out what matters first and slowly work into the other things.
Puntos a favor
Service order flow, scheduling, invoicing. Also, the training and support is fantastic. Trainer kept us on track and productive. Came back when we were ready to launch and cleared up alot of things.
Desventajas
The mobile app needs some help, but I think most do at this point in the world of technology. We expected a little more and hope more is in development
Respuesta de Simpro Software
Hi there Jane, thank you so much for this wonderful feedback! We are thrilled to hear that you have had such a positive experience with our training and support teams. We understand the implementation process can be a lot of work for your business. Our training process is robust and can take a significant amount of time; however, it is essential for long term success with our software. We are looking for to continually supporting your business growth. Wishing you all the best!
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 2-10 empleados
- Software usado Otro durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Good software but very unflexible
Revisado el 13/3/2019
Initial sales presentation was very good, .... the training was in depth and again good. But...
Initial sales presentation was very good, .... the training was in depth and again good. But once we had finished the training and trying to set up the system ourselves the software is far far too complex and producing the results we want seems impossible. We genuinely feel we have been sold the software and left with it. Would i recommend this product absolutely not.
Advice to any potential new customers, see exactly what you want the software to do and how it will work/look. Don't take the salesmans word it will do it. Trust me, it probably won't
Puntos a favor
The software has the potential to be very good but ....
Desventajas
... the forms are utterly inflexible and customer support is absolutely terrible. Communication from my so called account manager is non existent even though i have spoken to him and he knows we are having issues. I really am utterly disappointing in this product and the company. We have invested thousands of pounds and countless hours trying to set up the system, as they promise so much, but in reality they have delivered very little, and certainly for us, an unusable system. Even after we told SimPro we are considering cancelling our monthly contract we still didn't hear from our account manager or anyone else. Is this what they call customer care ?? .... or maybe its customer don't care.
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Long term simPRO user
Revisado el 17/2/2022
On the whole good
On the whole good
Puntos a favor
Job management and the system is relatively intuitive and easy to learn
Desventajas
System strong on job costing & management - could be improved to further support high volume recurring job service businesses
Respuesta de Simpro Software
Hi there Greame, thank you for your kind review of simPRO! We are so honored to work with you and your business. It is stories like yours that inspire and motivate our team to consistently improve our software. We look forward to continuing to support your business growth!
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Streamlined
Revisado el 9/7/2020
Overall it has made everything we do and record-keeping so much more efficient.
Overall it has made everything we do and record-keeping so much more efficient.
Puntos a favor
Our process have been so streamlined since we started using Simpro. It makes having checks and balances so much easier and communicating with our customers.
Desventajas
You have to be on top of making sure every single setting is correctly set and we have had issues organizing the contacts.
Respuesta de Simpro Software
Hi Jennifer, thanks for your review! We're happy to hear that simPRO has made it easy to communicate with your customers. If you need any technical assistance, visit the simPRO Helpdesk (helpdesk.simprogroup.com) to contact Customer Support or to access our Help Guide resources.
Best,
Team simPRO
- Sector: Servicios medioambientales
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Full, end-to-end management of the customer lifecyle
Revisado el 1/3/2022
We are a large customer of simPRO and they have chosen to work in genuine partnership with us. Many...
We are a large customer of simPRO and they have chosen to work in genuine partnership with us. Many of the ideas we have for improvements have not only been accepted but improved upon to deliver solutions that will further enhance their overall product offer.
Puntos a favor
The ability to mangage and develop the customer relationship from lead to invoicing and payment makes simPRO an obvious choice for any business that needs full visibility. The design of the software follows a logical flow so makes adoption easier.
Desventajas
Like many solutions of this type, they come from a reactive maintenance background with pre-planned maintenance a later add-on. simPRO has some capability around this but it is not fully featured as things stand. However, we are working with simPRO to deliver much needed functionality to properly deal with the scheduling and invoicing implications of PPM based contracts.
Respuesta de Simpro Software
Hi there Chris, we cannot thank you enough for your kind words! We are honored to work with you and your business, and are inspired by success stories like yours. We look forward to continue supporting your business growth!