Opiniones de athenaOne

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883 opiniones

- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
easy to use
Revisado el 3/6/2022
I am using it in my work and I have not received any complaint of difficulty or malfunction with...
I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.
Puntos a favor
It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.
Desventajas
The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Service
Revisado el 21/12/2023
Puntos a favor
We love all the features AthenaOne has to offer.
Desventajas
Not being able to send faxes without attaching it to a patient.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Bait and Switch
Revisado el 1/11/2023
The athena account manager position ( or title de jour) has been a revolving door. We have never...
The athena account manager position ( or title de jour) has been a revolving door. We have never had a meaningful relationship with them before we are assigned a new manager.
Puntos a favor
The EMR was initially easy to set up. The billing functionality was adequate at first
Desventajas
Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
athenaOne - Easy and Powerful for any level
Revisado el 17/10/2024
Overall they give quite a lot of tools, as well as custom ways to report and handle data /...
Overall they give quite a lot of tools, as well as custom ways to report and handle data / information. But lately I feel like they've been going "backwards" with new updates.
Puntos a favor
Very efficient, fast, and sleek software for internal employees to use. It also allows customization which is fairly rare. This goes over most reports, and letters, as well as formatted templates.
Desventajas
Recent changes to make AthenaOne more efficient have kind of backfired. It becomes very difficult to navigate individual client charts.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Happy MD Review
Revisado el 21/12/2023
overall outstanding and continues to improve- very smart people!
overall outstanding and continues to improve- very smart people!
Puntos a favor
intuitive, easy to use, all features in one product
Desventajas
format of the medical history sectioon and lack of matching patient self-check in answers with history
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
New - Start with Athena
Revisado el 21/12/2023
My overall experience is great! I have used other ehrs and I find this one to be pleasant on the...
My overall experience is great! I have used other ehrs and I find this one to be pleasant on the eyes, intuative and informative.
Puntos a favor
The system is very user friendly once your set up is complete.
Desventajas
Set up is very time consuming, not very turn key.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Solution Architect
Revisado el 29/10/2024
The CSMs are amazing. Always so helpful and sharing knwoeldge and being knowledgeable
The CSMs are amazing. Always so helpful and sharing knwoeldge and being knowledgeable
Puntos a favor
Continuous improvement of product and its integration offerings.
Desventajas
The report builder is abit cumbersome and difficult to use.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Therapist (Mental Health) Review
Revisado el 7/10/2024
Overall, positive experience. The help desk folks were very proactive and helpful when needed
Overall, positive experience. The help desk folks were very proactive and helpful when needed
Puntos a favor
Athena was very user-friendly, and organized clients effectively
Desventajas
It was more geared towards medical notes; some features needed for therapy notes were difficult to work around
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Eddie’s View
Revisado el 29/10/2024
Puntos a favor
Accessibility and user friendly options for all users
Desventajas
Development roadmaps/releases were a little slow but glad they have picked up significantly
- Sector: Recaudación de fondos
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great product!
Revisado el 13/11/2024
Puntos a favor
I love how easy it is to sign in and access my information.
Desventajas
There's nothing in particular that I don't like, I think it's efficient.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Perfect for us!
Revisado el 10/10/2023
In general I relate to the mission of Athena and see the work happening to address the hard issues...
In general I relate to the mission of Athena and see the work happening to address the hard issues in healthcare which feels supportive.
Puntos a favor
AthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product.
Desventajas
First level case responses are gat don’t address the issue adequately.
Alternativas consideradas
Oracle Ambulatory EHRRazones para elegir athenaOne
The revenue cycle components that Athena makes available. The focus on outpatient care and the history of this focus.Razones para cambiar a athenaOne
The culture of athena, the pricing structure, easy to use ehr functionality.- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Easy to use communication with your providers
Revisado el 19/8/2024
Overall, I use athenaOne frequently for managing my health!
Overall, I use athenaOne frequently for managing my health!
Puntos a favor
Easy to use and communicate with healthcare providers. Provides easy access to health records, test results, and messaging.
Desventajas
Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after you've received the message.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Think of your Best Hire - that's Athena
Revisado el 26/12/2023
Exceeding our expectations - consistently delivers - 100% recommend.
Exceeding our expectations - consistently delivers - 100% recommend.
Puntos a favor
Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow.
Desventajas
We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal.
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Patient care in your hands
Revisado el 12/9/2024
It has been awesome to manage patients information, appointments and telehealth visits
It has been awesome to manage patients information, appointments and telehealth visits
Puntos a favor
Easy to manage patient information and user friendly for teleheath appointments
Desventajas
It does not work properly sometimes (15%) with Safary/IOS users and there seems to be no answer from athena.
- Sector: Juegos de azar y casinos
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Athena Health
Revisado el 10/8/2024
My overall experience id say was was ok not to bad its a decent place for health related thing's
My overall experience id say was was ok not to bad its a decent place for health related thing's
Puntos a favor
I like the ease of viewing my medical records past and present hassle free as well as being able to manage any scheduled appointments
Desventajas
I didnt like the the way it was all set up when i first used it i cant say anything about now present time considering i havent used it in a long while back then it was hard to find my way around for certian things but not to bad at all
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Good software, bad offshore team
Revisado el 2/10/2024
Puntos a favor
The EMR itself is quite nice and very easy to use.
Desventajas
Athena's offshore billing team is lackluster at best, fail to adhere to basic medical billing procedures.
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Rochester Primary Care Review
Revisado el 10/10/2023
It has been great. Everything from the software, upgrades, and customer support has been top notch.
It has been great. Everything from the software, upgrades, and customer support has been top notch.
Puntos a favor
The Customer Support!! It’s fantastic. The software is a very close second
Desventajas
The price but it is completely justified.
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
AthenaOne is efficient, secure, and easy to use
Revisado el 13/7/2023
Puntos a favor
AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients, registration, portal access, etc. in one place. It is also simple to use, with workflows that are simply designed and customizable. Customer service is also great, we can reach them via chat or phone very easily.
Desventajas
There are a few workflows that would be nice to customize even more, such as making the Exam section of the five-step encounter one page instead of having to click to the next page to access the next section (such as moving from HPI to ROS).
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 10.000+ empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
strongly prefer other platforms over athenahealth
Revisado el 13/9/2024
Puntos a favor
i can see my upcoming appts and send messages to my doctor
Desventajas
there seems to always be an issue when i try to log in. It also never lets me do any action in the system as it never works
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Very Disappointing
Revisado el 17/1/2024
Very disappointed and the case support is a waste of time. They tell you they will help you with...
Very disappointed and the case support is a waste of time. They tell you they will help you with claims but when you reach out to Athena for help they make excuses, take way too long to help, or never fix the issue.
Puntos a favor
At first, I thought it was more user-friendly because it has a lot of potential.
Desventajas
There are so many issues trying to bill claims and Athena users are writing off claims without allowing us to rework the claims losing our organization money $$$$$
- Sector: Cuidado de la salud mental
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Easy to use
Revisado el 29/12/2023
It was great to have a software which is easy to navigate without having a headache where to find...
It was great to have a software which is easy to navigate without having a headache where to find things.
Puntos a favor
It is easy to follow and manage on a daily basis.
Desventajas
Nothing so far. I did not find anything that makes difficult to working with this software.
- Sector: Práctica médica
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Athena Review
Revisado el 10/10/2023
Puntos a favor
Consistent platform across organizations
Desventajas
Referral process internal treated as external and future orders are not configurable
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado Mensualmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
Athena is a lifesaver!!
Revisado el 20/11/2023
Puntos a favor
I first tried out Athena Health two years ago, I went to my Primary Care doctor, and they gave me instructions on their portal. I was very anxious for my results, and I logged in and I saw that my results were in. What made it super convenient was that my doctor was able to type notes next to my results saying if they were elevated or higher than normal. I didn't even have to wait for them to call. I had my feedback right in my portal. Thank you, Athena, for making things so easy!
Desventajas
I have no complaints about Athena! Its super convenient
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
My opinion
Revisado el 10/10/2023
Puntos a favor
Ease of use and ability to locat3 and share payment records electronically
Desventajas
Collection follow-up and payment posting needs improvement
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
Review of Athena - No longer used
Revisado el 29/6/2023
Puntos a favor
athenaOne was a great system which other colleagues had used for their primary medical practice. It did not suit our practice where we do not bill insurances nor e-prescribe for patients.
Desventajas
athenaOne was a very in-depth system which is great for practices that utilize insurance billing, claims management, and e-prescribing. Unfortunately, our practice does not utilize those features and needed a system far less cumbersome for optimal operations.