athenaOne

3,8 (883)
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Software EHR para profesionales de la salud.

Calificación general

3,8 /5
(883)
Relación calidad-precio
3,5/5
Funcionalidades
3,8/5
Facilidad de uso
3,8/5
Asistencia al cliente
3,6/5

69%
de los usuarios recomienda esta aplicación
Ordenar por

883 opiniones

Karissa Faye
Karissa Faye
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

easy to use

Revisado el 3/6/2022

I am using it in my work and I have not received any complaint of difficulty or malfunction with...

I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.

Puntos a favor

It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.

Desventajas

The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.

Mariam
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Service

Revisado el 21/12/2023

Puntos a favor

We love all the features AthenaOne has to offer.

Desventajas

Not being able to send faxes without attaching it to a patient.

dale
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Bait and Switch

Revisado el 1/11/2023

The athena account manager position ( or title de jour) has been a revolving door. We have never...

The athena account manager position ( or title de jour) has been a revolving door. We have never had a meaningful relationship with them before we are assigned a new manager.

Puntos a favor

The EMR was initially easy to set up. The billing functionality was adequate at first

Desventajas

Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the price (Percentage of GROSS collections) will drop over time, they have just raised the percentage that they take again. This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of collections basis. They in fact are just taking a bigger piece of the pie. Totally dishonest. And it is being done against our will, with no contract negotiation.

Usuario verificado
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

athenaOne - Easy and Powerful for any level

Revisado el 17/10/2024

Overall they give quite a lot of tools, as well as custom ways to report and handle data /...

Overall they give quite a lot of tools, as well as custom ways to report and handle data / information. But lately I feel like they've been going "backwards" with new updates.

Puntos a favor

Very efficient, fast, and sleek software for internal employees to use. It also allows customization which is fairly rare. This goes over most reports, and letters, as well as formatted templates.

Desventajas

Recent changes to make AthenaOne more efficient have kind of backfired. It becomes very difficult to navigate individual client charts.

Katherine
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Happy MD Review

Revisado el 21/12/2023

overall outstanding and continues to improve- very smart people!

overall outstanding and continues to improve- very smart people!

Puntos a favor

intuitive, easy to use, all features in one product

Desventajas

format of the medical history sectioon and lack of matching patient self-check in answers with history

Candice
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

New - Start with Athena

Revisado el 21/12/2023

My overall experience is great! I have used other ehrs and I find this one to be pleasant on the...

My overall experience is great! I have used other ehrs and I find this one to be pleasant on the eyes, intuative and informative.

Puntos a favor

The system is very user friendly once your set up is complete.

Desventajas

Set up is very time consuming, not very turn key.

Rachel
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Solution Architect

Revisado el 29/10/2024

The CSMs are amazing. Always so helpful and sharing knwoeldge and being knowledgeable

The CSMs are amazing. Always so helpful and sharing knwoeldge and being knowledgeable

Puntos a favor

Continuous improvement of product and its integration offerings.

Desventajas

The report builder is abit cumbersome and difficult to use.

Walt
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Therapist (Mental Health) Review

Revisado el 7/10/2024

Overall, positive experience. The help desk folks were very proactive and helpful when needed

Overall, positive experience. The help desk folks were very proactive and helpful when needed

Puntos a favor

Athena was very user-friendly, and organized clients effectively

Desventajas

It was more geared towards medical notes; some features needed for therapy notes were difficult to work around

Eddie
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Eddie’s View

Revisado el 29/10/2024

Puntos a favor

Accessibility and user friendly options for all users

Desventajas

Development roadmaps/releases were a little slow but glad they have picked up significantly

Stephanie
Calificación general
  • Sector: Recaudación de fondos
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great product!

Revisado el 13/11/2024

Puntos a favor

I love how easy it is to sign in and access my information.

Desventajas

There's nothing in particular that I don't like, I think it's efficient.

Lori
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Perfect for us!

Revisado el 10/10/2023

In general I relate to the mission of Athena and see the work happening to address the hard issues...

In general I relate to the mission of Athena and see the work happening to address the hard issues in healthcare which feels supportive.

Puntos a favor

AthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product.

Desventajas

First level case responses are gat don’t address the issue adequately.

Alternativas consideradas

Oracle Ambulatory EHR

Razones para elegir athenaOne

The revenue cycle components that Athena makes available. The focus on outpatient care and the history of this focus.

Razones para cambiar a athenaOne

The culture of athena, the pricing structure, easy to use ehr functionality.
Usuario verificado
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Easy to use communication with your providers

Revisado el 19/8/2024

Overall, I use athenaOne frequently for managing my health!

Overall, I use athenaOne frequently for managing my health!

Puntos a favor

Easy to use and communicate with healthcare providers. Provides easy access to health records, test results, and messaging.

Desventajas

Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after you've received the message.

Robert
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Think of your Best Hire - that's Athena

Revisado el 26/12/2023

Exceeding our expectations - consistently delivers - 100% recommend.

Exceeding our expectations - consistently delivers - 100% recommend.

Puntos a favor

Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow.

Desventajas

We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal.

Jonathan
Calificación general
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Patient care in your hands

Revisado el 12/9/2024

It has been awesome to manage patients information, appointments and telehealth visits

It has been awesome to manage patients information, appointments and telehealth visits

Puntos a favor

Easy to manage patient information and user friendly for teleheath appointments

Desventajas

It does not work properly sometimes (15%) with Safary/IOS users and there seems to be no answer from athena.

Cheyenne
Calificación general
  • Sector: Juegos de azar y casinos
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Athena Health

Revisado el 10/8/2024

My overall experience id say was was ok not to bad its a decent place for health related thing's

My overall experience id say was was ok not to bad its a decent place for health related thing's

Puntos a favor

I like the ease of viewing my medical records past and present hassle free as well as being able to manage any scheduled appointments

Desventajas

I didnt like the the way it was all set up when i first used it i cant say anything about now present time considering i havent used it in a long while back then it was hard to find my way around for certian things but not to bad at all

Brad
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Good software, bad offshore team

Revisado el 2/10/2024

Puntos a favor

The EMR itself is quite nice and very easy to use.

Desventajas

Athena's offshore billing team is lackluster at best, fail to adhere to basic medical billing procedures.

Ram
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Rochester Primary Care Review

Revisado el 10/10/2023

It has been great. Everything from the software, upgrades, and customer support has been top notch.

It has been great. Everything from the software, upgrades, and customer support has been top notch.

Puntos a favor

The Customer Support!! It’s fantastic. The software is a very close second

Desventajas

The price but it is completely justified.

Mandy
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

AthenaOne is efficient, secure, and easy to use

Revisado el 13/7/2023

Puntos a favor

AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients, registration, portal access, etc. in one place. It is also simple to use, with workflows that are simply designed and customizable. Customer service is also great, we can reach them via chat or phone very easily.

Desventajas

There are a few workflows that would be nice to customize even more, such as making the Exam section of the five-step encounter one page instead of having to click to the next page to access the next section (such as moving from HPI to ROS).

Sarah
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

strongly prefer other platforms over athenahealth

Revisado el 13/9/2024

Puntos a favor

i can see my upcoming appts and send messages to my doctor

Desventajas

there seems to always be an issue when i try to log in. It also never lets me do any action in the system as it never works

WHITNEY
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Very Disappointing

Revisado el 17/1/2024

Very disappointed and the case support is a waste of time. They tell you they will help you with...

Very disappointed and the case support is a waste of time. They tell you they will help you with claims but when you reach out to Athena for help they make excuses, take way too long to help, or never fix the issue.

Puntos a favor

At first, I thought it was more user-friendly because it has a lot of potential.

Desventajas

There are so many issues trying to bill claims and Athena users are writing off claims without allowing us to rework the claims losing our organization money $$$$$

Omasiel
Calificación general
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Easy to use

Revisado el 29/12/2023

It was great to have a software which is easy to navigate without having a headache where to find...

It was great to have a software which is easy to navigate without having a headache where to find things.

Puntos a favor

It is easy to follow and manage on a daily basis.

Desventajas

Nothing so far. I did not find anything that makes difficult to working with this software.

Lee
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Athena Review

Revisado el 10/10/2023

Puntos a favor

Consistent platform across organizations

Desventajas

Referral process internal treated as external and future orders are not configurable

Maria
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Athena is a lifesaver!!

Revisado el 20/11/2023

Puntos a favor

I first tried out Athena Health two years ago, I went to my Primary Care doctor, and they gave me instructions on their portal. I was very anxious for my results, and I logged in and I saw that my results were in. What made it super convenient was that my doctor was able to type notes next to my results saying if they were elevated or higher than normal. I didn't even have to wait for them to call. I had my feedback right in my portal. Thank you, Athena, for making things so easy!

Desventajas

I have no complaints about Athena! Its super convenient

Griselda
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

My opinion

Revisado el 10/10/2023

Puntos a favor

Ease of use and ability to locat3 and share payment records electronically

Desventajas

Collection follow-up and payment posting needs improvement

Harrison
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 5.0 /10

Review of Athena - No longer used

Revisado el 29/6/2023

Puntos a favor

athenaOne was a great system which other colleagues had used for their primary medical practice. It did not suit our practice where we do not bill insurances nor e-prescribe for patients.

Desventajas

athenaOne was a very in-depth system which is great for practices that utilize insurance billing, claims management, and e-prescribing. Unfortunately, our practice does not utilize those features and needed a system far less cumbersome for optimal operations.