Opiniones de RUN Powered by ADP

La variedad de reportes que tiene tanto para el empleador y empleados, existe un sin número de reportes que llegas a a perderte entre tantos.

El interfaz para ingreso de los valores de payroll no es muy amigable, en un inicio tiene un template ya preestablecido no tan detallado por lo que si necesitamos algo adicional debemos solicitar habiliten ciertos campos. La conexión con nuestro software contable fue una verdadera odisea, se tardaron mucho en hacerlo y se necesita ayuda de los asesores de ADP para hacerlo.

They provide a lot more than just payroll processing. That's the meat and potatoes of it but they also now have the option to use zip recruiter for your hiring needs. That's a big asset. And, they have a great HR portal. You have access to just about every document and standard possible with a simple search or catalog inquiry. I'm a big fan of one stop shop ideas and this is becoming that. They have it easy to track paychecks, employee's files, reconcile past pay periods, pay taxes on manual checks, etc. And they are a great team for customer service. I've never had a bad experience with them. Oh, and they are adding in a scheduling option to schedule you staff and track their clock in/out times with GPS.

Cost. It's always the cost. But, convenience comes at a price. This is no small fee service. If you have a small staff and don't mind doing the math you can probably just use QuickBooks. But ADP Run makes it really, really easy to pay your team.

This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.

ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.

The sales team over promised and then disappeared after we installed the software. The features that were available were so/so and appeared to be clunky. To process payroll was adequate and easy to operate. Reports were fine and gave me everything that I needed to easily enter payroll into our accounting software.

The HR features that we had tied to the payroll were a joke. Expert HR was nothing more than a phone call to someone that would then transfer you to someone else, that would then transfer you to someone else, and by the time it was over you forgot your question.

It is very user friendly. For small business it gets the job done. I would encourage everyone to get their HR support and the legal club. That gets you access to lawyers for a 30 minute consultation and can help you make the right decision for your company. Payroll, taxes, garnishments, and more become very easy to do when you have Run.

After you get over 50 people it's limitations start to become apparent. Sometimes the system glitches and a raise you put in doesn't happen on the paycheck. The customer support is often not based in America but it isn't terrible. The worst part about the customer support are they waits, but over the past few months they have gotten shorter.

I've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.

The only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.

I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.

The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.

It's fairly easy to start using. I love that they take over tax filings. It's easy to add a new employee. Customer service is pretty quick to respond by chat or email. It has every feature I need, including customized deductions. Direct deposit is very fast and reliable.

The user interface is sometimes strange: I want it to adapt better to different size screens. I want to sort employees when running payroll. Sometimes notifications for new services can't be dismissed.

Easygoing use. Reports very good.access. ADP provides lots of HR info.

It is quite easy to use. The reports are well designed and easy toI asked about no increase I got it once but not again. When I said I was going to leakreques

Actual payroll processing and data entry of employees and payroll is easy.

I had payroll tax issues that were not resolved by customer service, and in fact were made worse, causing a fine and back taxes.

Easy to do payroll on and off site. Easy to update employee information and allows employees to log in and retrieve their stubs from mobile app.

There is major room for improvement for Run by ADP to be a more comprehensive HR/Payroll software, which is what they advertise themselves to be.

The software is intuitive, easy-to-use and secure.

I have no complaints apart from the constant password changing required.

The ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it.

My main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website.

The website and mobile app are very easy to use. Being able to run payroll on the go is very helpful but you can’t add an employee from the mobile app.

I hate that I can’t add an employee from the app. It has made it difficult sometimes. I also despise the long wait times for customer service. They have a call back option that they say you won’t lose your spot using but it generally takes hours to get a call back. That’s an absurd amount of time.I also hate the nonstop sales calls. I had to threaten to close all my accounts to get the calls to stop. The timekeeping with adp run was a nightmare. If there are any errors it causes issues with running payroll from the app.

I used RUN powered by ADP with a company I previously owned with 5 employees. For probably all business owners doing payroll, withholding, and taxes is the biggest stress. RUN was a simple and easy to use for my payroll. You can change employees hours or wages each week by logging into their web portal. It takes no time at all to process the payroll. For the salary employees it was simple to have a reoccurring payroll payment to them every two weeks. It will send the employees all of their information for their direct deposits. The employee can also login to see all his or her information.

Best of all at the end of the year the taxes and forms paperwork is all taken care of for you. They will automatically send out the W2s to the employees. This relieves a lot of stress at the end of the year when it comes to taxes.

I had to call customer service a few times for questions and help. Their customer service is top notch and very helpful. They have logged into my computer and showed me everything I needed to know.

This is a great option for payroll for businesses.

The only con I could mention is the cost for the service. Of course we all want things to be less expensive but this was a little more expensive than most payroll services. The quality is outstanding so you definitely get what you pay for. RUN has so many extra features that most do not. Aside from the additional cost for RUN I would still recommend it from all the others I have used.

Easy to process payroll and requires very oversight on customer end.

ADP Run continuously fails to file taxes and makes it so you don’t want to leave because you want to make sure things finally get resolved but try and prevent it from happening again.

As an employee I liked being able to log in and view my W-2s quickly as well as the employee handbook and PTO. As a person who also runs the payroll its nice being able to see an excel type form of all the employees across the board. I like being alerted when money is coming out so I know exactly whats going on especially since the funds came out earlier than what I thought. There is also a nice break down of everything. I like the idea of having all the employee perks that can be added on and will maybe be implementing more in the future. Lastly I liked being able to change some of the other employees banking information without too much of a hassle. There were 2 employees that changed banks shortly after getting ADP and requested their direct deposits go to their new banks and I assumed it would be a hassle to get them set up again, but it was pretty easy.

It took some time and frustration to set it up and even still its not fully functional as far as the perks that are promised with the service. We have the vendor discounts at different restaurants and stores as well as a retirement plan, but it took a bit of time to set it up because the rep that was assisting us couldn't get through to the customer service. Another thing I was not expecting was that the money was being withdrawn the night before the actual payday. I'm not sure if that is an ADP thing or just how things work sometimes as this is the first time I've run payroll. It was also frustrating having to log into multiple services. As an employee and then to run payroll. I set up 2 log ins, but I feel like if you are an employee running payroll everything should be in 1 space.

We have used ADP for a long time at my current company and at previous companies I have worked for. Knowing that ADP created this program gives us peace of mind we don't get with smaller programs or companies. We know that if there is an issue, ADP is there to help us fix it and our dedicated account representative is always checking up on us. The ability to check previous years is great and we are able to keep all of our hire/fire paperwork organized in one place which is great.

The biggest issue we have run into is that you have to make sure you do payroll right the first time. If you submit payroll and have any issues that need to be fixed or you miss your deadline then there are charges for getting your issue resolved. The fee is understandable and has made us a lot more careful about what we do. Just make sure you triple check before submitting if you don't already.

For the most part, running payroll and managing employees is easy. If there is anything that you have difficulty with there is always an agent to walk you through how to get it done. It is nice that I can enter payroll from my computer, or my phone as I am sometimes out in the field when payroll needs to be run.

ADP can be VERY pushy about buying additional services from them. I find it quite annoying myself. They take a bit of a " if you don't get this services, this can happen" approach that I do not appreciate.

It's great having a platform to check my daily punches, pay statements, and time off requests. I can always trust that my requests will go where they need to without needing to follow up in a separate email.

There have been times where the website has been late recognizing my morning punch in, which has led to some confusion with my manager. Navigation on the mobile app feels a little counter intuitive compared to the main website, namely with pulling up my full time card; it would be great if the Clock page on the app had a shorcut to jump straight to the Time card page so I could easily access the full breakdown of my hours.

Also, though this is a small nitpick, the fact that the login page doesn't offer a simple prompt to re-enter your password drives me just a little nuts.

We started using ADP Run about 5 months ago and by far I am very satisfied. The interface is easy and user friendly. Even when there is something I can't figure out how to do or just want to make sure I don't do wrong, they have this chat that is surprisingly quick and helpful. You get to speak with representative withing 2 min and they not only explain what to do, but also go in and do stuff for you. It is also really helpful that our employees can access their record via app. What is more, it is way more cost friendly than when we were outsourcing the payroll processing.

I really haven't encountered any problem yet. It seems to hit all the check marks we need. The only problem is that when we were starting they were a bit chaotic, not communicating between each other. We had a different point of connection every week, and it was somewhat frustrating. But despite this initial period, we have been running smoothly.

I like the ability to process payroll on a consistent basis. ADP allows us the ability to set individual pay parameters for our staff and automatically process payroll for those on a set compensation. I enjoy the reports that can be produced.

This software should offer reductions for members who have used the software for a long period of time. There are only benefits for new users. The amount of individuals using this product, increases the cost of the product.

Was easy to use as long as you did not need to make an adjustment or had a question. Calculation and reports wise was very solid.

CUSTOMER SERVICE. Any changes or questions took valuable time away on hold or a waiting game as all requests were emailed to a group bank of people and you may have multiple confirmations and questions coming from different people in no particular order to track.

This tool is used for Global Data management (HR & Payroll) by us. Features are very helpful and easy to understand by the end users. Reporting functions is very convenient to customize the report as per user request. This application is compatible with IE browser.

Time out of one log in session page is less.
It is very sensitive with any Java updates.
Application is not running in all browsers with ease.
Sometime will face issue of unexpected outage of the tool.

Software itself works great. It made it easy to add new employees, manage payroll, and can integrate with a large variety of other systems, like Xero, for accounting, retirement, etc.

For the price, there could be more offered. Company refused to send paper W-2s to current employees who had not consented to electronic delivery. Would only deliver to our office and then I would have to mail out each one, and they charged for basically printing these forms when I could print them from the platform, for free, and mail them myself, which is what I ended up doing.

Takes a very long time to get an answer from their customer support team, and if it relates to unemployment, taxes, etc., the experience is abysmal in those areas. Often, there was either a miscommunication, or a straight.

Also, we ADP Retirement Services for 401(k) and for some odd reason, that system did not fully integrate with RUN, which means I still had to do certain things manually.