Opiniones de Lightspeed Retail

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980 opiniones

- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best POS for small businesses
Revisado el 4/9/2019
One major benefit is how easy my ordering is with their PO system.
One major benefit is how easy my ordering is with their PO system.
Puntos a favor
I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!
Desventajas
Lots of different options so it takes a bit to determine what you need to use.
Razones para elegir Lightspeed Retail
Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.Razones para cambiar a Lightspeed Retail
Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.- Sector: Bienes de consumo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Lightspeed Retail for Gift Shop
Revisado el 12/8/2024
I use Lightspeed every day in the shop I run. It has a great back office feature and connects to...
I use Lightspeed every day in the shop I run. It has a great back office feature and connects to the POS system very well. I like how all your reports are in one place and you can easily find the information you need by filtering the reports. Inventory is very easy with Lightspeed.
Puntos a favor
I like how easy it is to pull data on Lightspeed Back office and how easy it is to have it communicate to your POS device.
Desventajas
Connection to the card reader goes in and out frequently and it Lightspeed only works with certain processing companies.
Respuesta de Lightspeed
Hi Taryn,
Thank you for your feedback! We're glad you enjoy the ease of using Lightspeed’s back office and POS features. We’re sorry to hear about the card reader issue and compatibility concerns. Your feedback is invaluable, as it helps us improve our product and services.
All the best,
The Lightspeed Team
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Take Your Money Elsewhere...Total Fail and Misleading Sales
Revisado el 9/5/2024
Lied to so I would purchase $500 in hardware. Then was ghosted when I cancelled and wanted to...
Lied to so I would purchase $500 in hardware. Then was ghosted when I cancelled and wanted to return hardware. Spent two months trying to make it functional. Finally gave up. Cancelled subscription and then could not get a call back for hardware return. Was told a lot of inaccurate information at sales, just to be told at implementation it would not do those things that were promised.
Puntos a favor
Nothing. Wasted my time and energy with false promises of functionality. Total fail. Terrible experience
Desventajas
Questions I asked at demo:
Does it include integrations with Woo and Amazon? Told it did. It does not! Demands additional software to integrate with Woo, Amazon, and Shipstation.
Where is support? Told North America. It is not. 4-6 days to get email response. Phone support has no answers, creates email chain.
Respuesta de Lightspeed
Hi James,
Thank you for sharing your concerns. We apologize for any frustration you experienced with our product and services. Your feedback on integrations and support response times is invaluable, and we're committed to improving in these areas.
If you're open to it, we'd appreciate the chance to discuss this further. Unfortunately, we are unable to locate your account within our records based on the information provided in your review. Please reach out to your Account Manager directly so we can find ways to assist you better.
Thank you in advance for your time.
The Lightspeed Team
- Sector: Hostelería
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de un año
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Lights open
Revisado el 16/2/2023
Puntos a favor
It integrates with several systems and card payment terminals which allows you to use it easier
Desventajas
Nothing I can complain about as it a great product
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Be very cautious
Revisado el 10/5/2024
Very poor and now we are faced with a difficult situation to migrate away from them before the cost...
Very poor and now we are faced with a difficult situation to migrate away from them before the cost rack up. I have since discovered this is simply a hostile tactic to upsell their payment services.
Puntos a favor
Appears simple and easy to use, simple to set up and cost effective.
Desventajas
Be very wary. Lightspeed will take you on to use their epos system but once you have settled in, they will penalise if you do not use their payment services in conjunction. The monthly penalty for not using their payment gateway is huge. Support is limited to non existent and the account manager's primary objective to sell you their services, and if this is not accepted, they will pressurise you to take the services regardless by way of charging you £335 per month as penalty.
I would highly recommend you look into other Epos providers before committing to Lightspeed. As you will then be faced with the pressure of moving away from them quickly. Note they only give you 18 days to pay for the penalty invoices before suspending service.
Respuesta de Lightspeed
Hi Sam,
We apologize for the challenges you've faced and appreciate your feedback. Providing transparent and flexible solutions is important to us, and we regret any frustration caused by our payment policies. A member of our team has reached out to continue this conversation and address any remaining concerns.
Thank you in advance for your time.
The Lightspeed Team
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Terrible Service, Outdated Product
Revisado el 23/2/2024
We bought a business that used Lightspeed. On 12/22/23 the previous owner submitted a ticket and...
We bought a business that used Lightspeed. On 12/22/23 the previous owner submitted a ticket and sent her rep an email, telling LS that they needed to transfer ownership to us. We were sent paperwork and filled it out immediately as we were closing on 1/1/24. Rep said everything was fine. In 1/2/24 everything was still in previous owners name. I called, gave up after 4 times of waiting for over 20 minutes, put in tickets and emailed our rep. Nothing. A few days and a plethora of calls, emails and online messages later, someone told me the rep gave us the wrong paperwork to fill out. We had to start over. This wasn’t done until 1/16/24, 16 days after we bought the business. But it gets worse! For all that time, all sales went to the previous owners acccount (she still had LS at another business) and all money from sales went to her bank. Again, call after call, ticket after ticket, nothing. Finally after over a month, the previous owner was nice enough to write me a check for the payments she received in error, but to this day, LS still hasn’t figured out how to get the sales that went into the previous owners account, to mine. Almost 60 days! I missed paying my state sales tax because I don’t know how much sales we had. Then to top it all off, I worked on our ecom/website for hundreds of hours. Added just under 4,000 products and descriptions and pictures. We own a retail Christmas store. I’d put a stuffed animal under “Plush” on the website. The next day I’d look and that listing would now be under Christmas Lights. Again to tech support. Turns out there was a syncing issue and they had to delete everything I had done. I have to start over. Redo just under 4,000 products. Put them in the correct categories. Hundreds of hours of more work. They didn’t even apologize. They don’t care.To this day, 2/22/24, the account still shows in the old owners, company name. More tickets, more of nothing getting done. More frustration. Please, please stay away from this company. They are truly horrible.
Puntos a favor
Inventory management was easy. The retail system is fairly easy, but the api from retail to ecom is one way, which is a major flaw.
Desventajas
Their ecom is terrible. Only thing worse than their ecom is their customer service. You can’t call anyone. Tickets take weeks to get worked. Only option is online chat. Try explaining a complex situation in a chat.
Respuesta de Lightspeed
Hi Brian,
We sincerely apologize for any challenges you've faced while using Lightspeed. Your satisfaction is paramount to us, and we are fully committed to promptly resolving your concerns. In light of your recent experience, our Management team reached out last week to provide further assistance and help remove any blockers you that you are experiencing. We appreciate your patience as we diligently work to address your issues.
Best regards,
The Lightspeed Team
- Sector: Muebles
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Basic functions do work
Revisado el 18/3/2024
2 basic issues that they have not fixed have ruined my experience with what otherwise could have...
2 basic issues that they have not fixed have ruined my experience with what otherwise could have been a good system. Since I started using LS in 2019, when you receive part of a customers special order the system will put it into sellable inventory not reserved for the customer causing many inventory problems. The 2nd issue started in dec 23, I am no longer able to refund a customers purchase and put it back into inventory. A basic function of any POS system, its now march and still not fixed.
Puntos a favor
Fast, all online, easy to import and export between excel
Desventajas
Basic functions simply do not work and have not been fixed after months to years
Respuesta de Lightspeed
Hello,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <engage@lightspeedhq.com>.
Thank you,
The Lightspeed Team
- Sector: Tabaco
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
HORRIBLE SERVICE SOUTH AFRICA
Revisado el 2/8/2024
WORST EVER
WORST EVER
Puntos a favor
NOTHING
Desventajas
THEY SELL YOU THE WRONG PLAN AND THEN WHEN YOU FIND OUT THERE IS ANOTHER SERIES THAT WAS THE PLAN YOU WANTED THEY THEN TELL YOU TO PAY ALL THESE EXTRA ADD ONS WHICH IS MORE EXPENSIVE AND WILL NOT EVEN ALLOW YOU TO CHANGE TO THE RIGHT SERIES. THEY ARE LYING THEIFS AND USELESS. HIS IS IN SOUTH AFRICA. SO I DO NOT RECOMMEND THIS FOR ANY SOUTH AFRICANS
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
A Disappointing Experience Beware!
Revisado el 28/3/2024
Its like the DMV and TSA started a POS company
Its like the DMV and TSA started a POS company
Puntos a favor
I wanted to share my recent experience with Lightspeed POS and their customer support
Desventajas
Nothing but a nightmare since we signed the contract. Some of the worst customer service I have ever experienced. Haven’t even been able to get the POS up and running. Support is no help, and our onboarding person is non communitive. Less than a month in and we have no working POS systems. When I reached out to cancel my contract they threatened me with a $4k fine for breaking contract.
Respuesta de Lightspeed
Hi Spencer,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease.
We regret to inform you that we are unable to locate your account within our records. We kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team.
Thank you,
The Lightspeed Team
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Used for 10 years, Worst Tech Support, Extortionist Company, Do not trust
Revisado el 24/6/2023
One of the most frustrating companies we have worked with in over 40 years of retail. I would not...
One of the most frustrating companies we have worked with in over 40 years of retail. I would not suggest lightspeed to anyone ever.
Puntos a favor
Sounded good when they pitched their product.
Desventajas
Not intuitiveToo many stupid reductant boxes need to be checked when adding inventory and epically laborNot honest about their company and focusAn absolute waste of time to try and get any tech support. Lightspeed auto increased our rate 300% do to credit card processing Extortion is how they opporate
Respuesta de Lightspeed
Hi,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com.
Thank you,
Lightspeed Commerce
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Series X-
Revisado el 14/3/2023
Once we signed up and realized we were unhappy, our sales rep would not return our calls or...
Once we signed up and realized we were unhappy, our sales rep would not return our calls or emails-(Ben).We had numerous hardware issues and tech support could not figure our how to help us. For example, our bar code scanners were not functioning correctly and we had to search for days on the web to figure out how to fix ourselves.
Puntos a favor
The only two positive things I can say is Lightspeed payments work seamlessly and Dylan, our trainer was great.
Desventajas
Cons:1. The register pops open on every transaction-including charges2. Try and find a sales transaction from a couple of months ago. Lightspeed only shows a limited amount for each day.3. There are limited amount of reports available.4. Only uses Dymo printers which are cheap, always jam and the product tags are extremely expensive. If you tag your mechandise, get ready to spend alot!5. Jumped into training mode without a warning and no way to prevent soneone from going into training mode.6. Lacks a variety of controls that you can give a user. 7. Products can only be priced by markup not margins.8.Good luck tracking returns.9. Payment reports are confusing.10. When you call support, be prepared to know more than they do!
Razones para elegir Lightspeed Retail
We wanted a better productRazones para cambiar a Lightspeed Retail
We liked some of the features with Lightspeed. We thought we were signing up for lightspeed the R version but got talked into the X version. The X version is so juvenile compared to Quickbooks POS.Respuesta de Lightspeed
Hi Dianne,
We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease.
If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at engage@lightspeedhq.com.
Thank you,
Lightspeed Commerce
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Awesome price with great features
Revisado el 10/2/2023
Puntos a favor
Sense of ease is amazing and all the additional features you didn't think you needed but definitely would want.
Desventajas
Only thing we have come across is the accuarcy for your mark up and margin percentage. If you change your default price, MSRP and online price as well as current inventory cost, the margin and mark up are not always accurate. Simple fix, would be to just manual calculate your mark up and margin percentage.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Do not use for credit card procesding
Revisado el 22/1/2024
10 years ago it was the best customer service around. Sadly this is no longer the case.
10 years ago it was the best customer service around. Sadly this is no longer the case.
Puntos a favor
Ease of use. And CustomerService the way they used to do it.
Desventajas
Credit Card processing customer service.
Respuesta de Lightspeed
Hi John,
We appreciate your feedback on our Payments processing services. Your insights are crucial, and we are dedicated to addressing and enhancing our services.
Unfortunately, we're unable to locate your account. Kindly send an email to engage@lightspeedhq.com, and we'll promptly reach out to assist in resolving any blockers you may be experiencing.
Thank you for your time and patience.
The Lightspeed Team
- Sector: Producción de alimentos
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Extremely Poor Service and Product
Revisado el 29/2/2024
I have had a really disappointing experience with Lightspeed Retail. After cancelling my account 5...
I have had a really disappointing experience with Lightspeed Retail. After cancelling my account 5 months ago, they continue to deduct funds from my account despite receiving email confirmation that my account had been cancelled. There’s so many better options out there that have better features + support for a fraction of the price.
Puntos a favor
The software itself was ok, but fairly clunky to use.
Desventajas
The support team are very poor and extremely slow to respond and remediate issues
Respuesta de Lightspeed
Hi Hannah,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <engage@lightspeedhq.com>.
Thank you,
The Lightspeed Team
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
No customer service
Revisado el 12/1/2024
Terrible. The POS X-series card reader that was delivered was faulty, wouldn’t stay charged and...
Terrible. The POS X-series card reader that was delivered was faulty, wouldn’t stay charged and would give error messages when trying to process transactions. The additional equipment wasn’t comparable with our iPads. I left two voicemails asking for support with the faulty ready, never got a call back. Canceled my account and asked for a refund for the card reader and the subscription fee for the month we couldn’t process anything through them (Square stepped in and took care of us). Lightspeed never even responded. I called and spoke with a rep asking for a refund, it took a month for a response and the email was generic with no explanation for declining my request for refund. The company is not for small businesses and doesn’t care about clients.
Puntos a favor
There’s nothing I like about the company.
Desventajas
Customer service and support is nonexistent. Management only communicates through email (absurd). Messages and voicemails aren’t returned. Emails are automated blanket emails.
Respuesta de Lightspeed
Hi Dave,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com.
Thank you,
The Lightspeed Team
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Do not recommend
Revisado el 20/11/2023
Horrible. We were hounded by the sales rep to try and add ecomm for a "good deal" so we purchased a...
Horrible. We were hounded by the sales rep to try and add ecomm for a "good deal" so we purchased a 3 year contract. My team has been trying to get a hold of someone, anyone, and there has been ZERO response for help.
Puntos a favor
Honestly, not a lot of pros.
Its simple enough if you know how to dink around and look for things.
Desventajas
Features are not up to par
The way ecomm is set up for connecting to retail is a mess
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
If I had known….
Revisado el 3/12/2023
Terrible. The fact that they bully their customers is unnerving. The system works but their...
Terrible. The fact that they bully their customers is unnerving. The system works but their policies are bad.
Puntos a favor
It is a very user friendly system. New employees learn very quickly
Desventajas
I started with Lightspeed over 5 years ago. I have my own payment system and now (within the last year)they are FORCING me to use THEIR system. I have been told my fees will go up if I don’t use their system. I would have never started with the system had I known they would be FORCING their system on my small business
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
A major detriment to our stores function.
Revisado el 2/10/2023
I wish I didn't buy all the hardware because I have come to hate Lightspeed. Don't expect help...
I wish I didn't buy all the hardware because I have come to hate Lightspeed. Don't expect help getting set up and really long hold time, and useless AI chat it's more like artificial stupidity.
Puntos a favor
I'm so angry and annoyed at speed right now that I have nothing positive to say.
Desventajas
Lightspeed has been high maintenance and extremely picky to set up our account and completely useless in making things function on their end.
Respuesta de Lightspeed
Hi Chris,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com.
- Sector: Ropa y moda
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Misleading
Revisado el 21/8/2023
The investment on new equipment is extremely expensive. You need to have Apple devices You can't...
The investment on new equipment is extremely expensive. You need to have Apple devices You can't use cheaper alternatives for receipt printers either, you have to invest in the most expensive ones out there. If I knew this from the beginning I wouldn't have waste months trying to set up the system. They should have been open and tell me exactly how much I was going to spend only to start running the business. Even the barcode label printer will only work with an specific brand that costs almost 3 times than a generic. If you are ok with paying 3 times more than every other POS system, then this is your choice.
Puntos a favor
It seems to have everything in one solid platform
Desventajas
This System DOES NOT work with Android which I was never told!
Respuesta de Lightspeed
Hi Carolina,
We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com.
Thank you,
Lightspeed Commerce
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
If I could leave them negatives, I would. Horrible Customer Service and billing issues.
Revisado el 23/5/2023
Miserable. A Nightmare. Between transferring someone else's inventory into our account (a...
Miserable. A Nightmare. Between transferring someone else's inventory into our account (a completely random business) then locking us out of our "back end" and refusing to cancel our account during the free trial service, it has been an absolute nightmare.
Puntos a favor
I never got a chance to actually try the product. We purchased a company that used them and the transition was supposed to be "seamless" during our free trial but they transferred inventory from a marina (not the company we bought) several states away and they were locked out at the first of the month and could not do business. We called Lightspeed to let them know and we were then locked out of OUR "back end" and we could not get customer service help to get us back in. They are still trying to bill us, changing their name by one or two characters to get around the block that we have on our bank account for any payments to them. As of May, they billed us for $516 (we terminated on the 7th day of our free trial via multiple emails and a phone call) and then signed an affidavit with our bank that we have a contract so they could use our new debit card info for auto-billing. This is FRAUDULENT and we have had zero contact from customer service in 3 weeks since we filed a claim.
Desventajas
[sensitive content hidden] the Customer Service Rep. - would not get back to me on issues, did not try to help when I was beyond frustrated, sticks to the party line "sign into your back end" even though that was the entire issue. Refuses to cancel billing.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
5 1/2 years of disappointment
Revisado el 5/6/2023
For over a year I have had issues with Tip Adjustments applying to checks. Procedure is followed to...
For over a year I have had issues with Tip Adjustments applying to checks. Procedure is followed to the letter and the adjustments just " fall off " and some just never get charged to the customer. In short, this means the employees get their tips, the customers believe they left a tip but were not charged and the money is for lack of a better term MISSING at the end of the day for the business. HOURS have been spent trying to work with this company on this issues and the level of customer service is so sub par I was JUST told " I know you'd like a call back but we'd prefer EMAIL and will not be calling regardless of you asking for a call back. I am not a litigious person but this time around I think I am going to turn the 5 years of receipts over to my attorney and sue the pants off these clowns.
Puntos a favor
Ease of training - So simple a caveman could use it
Desventajas
Customer supportPayments not applyingCustomer support
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Connectivity
Revisado el 22/7/2023
Puntos a favor
Originally, ease of use. Now is not the case.
Desventajas
We have had Shopkeep/Lightspeed for 9 years. It does not make doing inventory easy at all. We have nothing bur problems with the chip reader/swiper, continuously disconnects. Cannot make sales. Have spent many calls to fix, they make us buy new card readers every time. Also multiple problems with scanners not working! Problem has not been resolved in 9 years! Our other stores using another POS does not have these problems. Looking to switch.
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado Mensualmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
horrible customer service
Revisado el 6/7/2023
Horrible
Horrible
Puntos a favor
nothing ITS ABSOLUTELY HORRIBLE!!!!!!!!!!!
Desventajas
the customer service is completely horrible. I have been trying to cancel my subscription with the for 2 months now and still no luck. They just have me jumping through hoops sending me from one person to the next.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Nightmare customer service
Revisado el 16/3/2023
Worst experience ever with any POS company.
Worst experience ever with any POS company.
Puntos a favor
I didn't get to use this product at all so I don't have any pros.
Desventajas
The agents have no idea what they're talking about. I asked my agent multiple times if this system would work for the loyalty program we have implemented in store and I was told yes every time. So I bought into the system, spend hundreds. They refused to refund me even though it was their fault I bought into a system that would not work for me. Then they told me not to worry about sending back the terminal, because it was a free part of their promotion and now they're trying to tell me I have to pay in full for the terminal. AVOID!
Respuesta de Lightspeed
Hello Amanda,
Thank you for your feedback, it is truly valued and we would be grateful to have the opportunity to address your needs and concerns.
As we are unable to identify your account within our records, please feel free to contact our Customer Success Team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com.
Thank you,
Lightspeed Commerce
- Sector: Bienes de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Stay away!! BEWARE
Revisado el 2/2/2023
Garbage. This entire company is going to go into the toilet. It may have been better before when...
Garbage. This entire company is going to go into the toilet. It may have been better before when they had less technology to juggle. They now have so much different tech and apps and whatnot, that they have no ability to implement anything.
Puntos a favor
Nothing. Maybe the fancy logo. But this not a functioning product for the real world.
Desventajas
From start to finish. We already used square and was wanting something that integrated into the inventory management from our store so to showcase inventory in live view. They have zero ability to implement all the new technology they promised. They will send you a link to their website (which is public) And let you figure it out. There is zero customer support. We built our entire site exactly in the technology they said to. And that was it. No support. Our web development team had a few simple questions and it was two weeks of non stop calls and emails, and finally we got a sales rep who then said they are sending us to someone else.
Respuesta de Lightspeed
Hello,
Thank you for your feedback. We would like to sincerely apologize for your recent experience, and would be grateful to have the opportunity to address your needs and concerns. A member from our Customer Success Team will be reaching out to you shortly.
Thank you,
Lightspeed Commerce