Opiniones de vcita

vcita

Sé el dueño de tu tiempo. Domina tu negocio.

Calificación general

4,5 /5
(253)
Relación calidad-precio
4,3/5
Funcionalidades
4,2/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,2/5

89%
de los usuarios recomienda esta aplicación
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253 opiniones

Almudena
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Sigue tus ventas de manera profesional

Revisado el 22/3/2023

vCita tiene mucho que ofrecer a las pequeñas empresas y proveedores de servicios. Ideal para...

vCita tiene mucho que ofrecer a las pequeñas empresas y proveedores de servicios. Ideal para reservas, comunicación y gestión de clientes. Funciona excepcionalmente bien en industrias donde la comunicación por correo electrónico no es la norma.

Puntos a favor

Las citas se organizan de una manera muy sencilla. Posibilidad de personalizar la página de programación para que se vea más profesional y para diferenciar los servicios disponibles. El concepto de un portal de clientes me atrae. Los clientes pueden utilizar el portal para realizar pagos, reservar citas y enviar documentos.

Desventajas

La funcionalidad de sincronización y reunión periódica necesita trabajo. Si no funciona todo el tiempo, entonces no podemos confiar en él. También me disgusta lo difícil que es descargar varios archivos una vez cuando un cliente te envía varias imágenes o páginas.

Valentina
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Velocidad y orden.

Revisado el 21/7/2023

Puntos a favor

Me gusta que mantiene todo organizado de una forma facil y rapida.

Desventajas

Me gustaria que se implementara como aplicativo para dispositivos moviles.

Respuesta de vcita

Thank you for your review Valentina.

Santiago
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Haz una cita con vcita

Revisado el 28/9/2023

Muy satisfecho,cumple lo que promete y ayuda a agilizar los procesos demasiado

Muy satisfecho,cumple lo que promete y ayuda a agilizar los procesos demasiado

Puntos a favor

Tiene una interfaz excelente,demasiado facil de usar y de aprender usar,excelente para las empresas que requieran implementar dicho software de manera rapida y sencilla,es muy intuitivo,y automatiza mucho los procesos

Desventajas

El soporte al cliente podría ser mejor para lo que ofrecen.

JULIO
Calificación general
  • Sector: Arquitectura y planificación
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

estoy contento

Revisado el 12/3/2021

exelente

exelente

Puntos a favor

amigable sencillo, practico y muy útil para el control y gestion de cliente
s

Desventajas

a las licencias de multiusuarios y permisos

Nadir
Calificación general
  • Sector: Educación superior
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

My admin and I have several hours of additional productive time!

Revisado el 30/10/2017

I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our...

I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.

Puntos a favor

+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students

Desventajas

- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.

John
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

No-brainer for appointment based business

Revisado el 1/5/2017

I provide business management consulting for optometrists. All my work is done through appointments...

I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Puntos a favor

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Desventajas

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Sue
Calificación general
  • Sector: Educación primaria/secundaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Poor Customer Service and Unreliable

Revisado el 2/4/2019

Any benefits are undone by the disapearence of ALL Data and appointments.

Any benefits are undone by the disapearence of ALL Data and appointments.

Puntos a favor

I did like that you can put all of your comunication and documentation into the system.

Desventajas

Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.

Respuesta de vcita

Hi Sue,
We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression.
In your review, you bring up two serious concerns:
1- Essential information such as appointments and payments that was deleted
2- Poor customer service from our team
We'd like to address each of these issues separately.
1. vCita is essentially a tool for managing all your client information and communication.
Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it.
2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it.

Stephanie
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

My Business Runs on vCita

Revisado el 13/1/2017

Scheduling interviews with businesses in different time zones used to be a nightmare before I found...

Scheduling interviews with businesses in different time zones used to be a nightmare before I found vCita. Now, I am confident I'll never miss a call thanks to vCita sending notifications to both parties in our respective time zones.

Puntos a favor

The vCita Team is very responsive and open to new feature requests. All it took was a suggestion of making directions to a client's location accessible through the app and they made it a one-click solution! Because the app works across different devices, I can run my business from anywhere.

Desventajas

I'm ready to delve into their email campaign feature and see it integrates with Constant Contact. Having more auto-responder integrations would be great.

Chris
Calificación general
  • Sector: Consultoría de gestión
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The Lead Funnel Starts with Vcita

Revisado el 20/11/2017

Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small...

Contacts. Leads. Connections. Conversations. What more can a consultant ask for? I run a small business, and Vcita is my call center, appointment manager and more.

Puntos a favor

This tool has been my number one go-to resource for lead generation. In my business, contact is king. Giving clients and potential clients an easy way to access my calendar, and set up a time to talk, is a central part of my business model. It links in easily with my website, you can see it in action at westfallonline[dot]com

Desventajas

I wish that there was a link from email on iPhone to the actual software (app). An email link pops open the browser, and asks me to login. For some reason, my browser doesn't remember that Vcita and I have been dating for quite some time, and it asks me to login. Which causes me to open the app. Not sure if this is an iPhone issue, or an operator error, but I don't like the extra steps to confirm an appointment.

Wilfred
Calificación general
  • Sector: Cuidado de la salud mental
  • Fuente de la reseña

Calificación general

One of the Worst Customer Service Experiences I've Ever Had

Revisado el 19/2/2015

I looked into this app for the scheduling feature and after being contacted by a representative I...

I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.

Puntos a favor

Free Version, thats it

Desventajas

Poor Customer Service

Respuesta de vcita

You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review:

1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade.

2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period.

3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers.

You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website.

4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring.

We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.

Kimse LaMeel
Calificación general
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Love it and I love that it keeps getting better

Revisado el 31/10/2017

Puntos a favor

I like having all my clients in one place. I love that new features are being added all the time. I love that I can integrate it with my website

Desventajas

I would like more payment processing options
I would like to schedule my campaigns
I would like to add videos and more than one image to my email campaigns
I would like a better followup system so I can note what the followup is about how many times I have called and moniter my contact so they can be removed if not intreseted

Alan
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Running a professional business

Revisado el 11/10/2019

Support very good except they are not interested when I ask them about integration with our CRM

Support very good except they are not interested when I ask them about integration with our CRM

Puntos a favor

Puts me in control of my diary
Gives clients choice
Provides us with a professional image

Desventajas

It does not integrate with our main CRM system - Intelliflo's Intelligent Office.

Databases have to be synchronised manually which wastes time and is frustrating.

Adriana
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

A great option when have a huge team

Revisado el 3/11/2022

Puntos a favor

In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market

Desventajas

is so much expensive, unfortunately i can't afford that any longer.

Alternativas consideradas

Calendly
Daniel
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Hands down, the best CRM service available!

Revisado el 23/10/2017

Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good...

Ease of use, intuitive, and consistently faultless over time. Customers always comment on how good the system is from their perspective.

Puntos a favor

The software is easy to use, intuitive and performs consistently over time. I searched a long time for a CRM system that I could use for my small coaching and consulting practice.

Desventajas

Sometimes, it would be helpful to have tutorials to assist in infrequently used procedures or attributes of the program.

Linden
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Ties all together

Revisado el 16/10/2019

Overall the tool has been a great help for us to streamline our processes.

Overall the tool has been a great help for us to streamline our processes.

Puntos a favor

We like the way it ties our contact form, CRM and invoices together.

Desventajas

Invoices can only be paid by one person. They can't forward to someone for payment.

Alternativas consideradas

QuickBooks Desktop Enterprise

Razones para cambiar a vcita

It was able to tie together multiple things at once.
Xavier
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

ZSC

Revisado el 17/3/2021

Huge asset to business, but could use improvement being mobile friendly

Huge asset to business, but could use improvement being mobile friendly

Puntos a favor

Keeps everything organized easily and less work.

Desventajas

The non mobile friendly use on websites and app.

Linda
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Excellent Software - lousy service

Revisado el 17/12/2020

If you never have to deal with their customer service and they never go down, I love the program...

If you never have to deal with their customer service and they never go down, I love the program and would recommend it from that perspective. Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am. Customer service makes a business and Vcita is just so lacking in customer service, it is so disappointing. I don't want to spend hours on end finding a replacement program but after being down 3 times in less than 2 years I am getting tired of fighting with their people to take ownership and fix their issues. My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.

Puntos a favor

Vcita drives all of my business. I get all of my prospects and sample coaching sessions through Vcita. It is the life blood of my business. The pop up widget on my website is the driving force, the scheduler is easy to use and I like the CRM for tracking appointments, correspondence and client information. The price is very reasonable at around $140 USD a year.

Desventajas

THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler. For over 6 weeks now! No Vcita no business for me. They have no live support, I've hated this from day 1. Email only. And they often take days on end to reply. I am so tired of "our developers are working on it but no ETA." Then why are you charging me!

Denys
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

A all in one service for SME

Revisado el 16/10/2019

You need to manage a calendar with your clients (training, coaching, interviews), leaving them the...

You need to manage a calendar with your clients (training, coaching, interviews), leaving them the initiative of meetings, product choice? This encourages their commitment. VCita offers you the possibility of a very fine follow-up of the customer relationship: email exchanges, appointments, orders, payments... by making moreover the link with your website. For me it is a very good solution. Fast implementation. This avoids many internal developments that are often inefficient or very costly. The extra efficiency with VCita at an affordable cost.

Puntos a favor

* Fast
* No coding
* Cover all aspetcs of customer relationship
* Easy to customize (webdesign)

Desventajas

* No sorry !
* No worries or things to improve at the moment

Alternativas consideradas

Calendly
Randy
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Expensive

Revisado el 16/12/2022

I like it very well

I like it very well

Puntos a favor

It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package

Desventajas

Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.

Usuario verificado
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Wonderful way to engage visitors to your website. I highly recommend for new practitioners

Revisado el 31/10/2017

Love having my clients book online and syncs with Google calendar.

Love having my clients book online and syncs with Google calendar.

Puntos a favor

1. Love the POP up on the website - engages visitors and my business grew because of it
2. I like the ability for my patients to schedule their own appointments and I can make recurring appointments
3. People can schedule with other team members
4. Syncs with Google Calendar
5. Works well on mobile

Desventajas

1. On rare occasion the sync with Google calendar doesn't work and it messes up my schedule.
2. I ask for 48 hour cancellation but clients can still cancel last minute and the system lets them reschedule it even though the policy says they cannot
3. Email campaigns are rudimentary and are extremely cumbersome for those with over 500 mailing list and one cannot divide the blast based on metrics (the most active clients in the last 6 months, certain age groups etc.)

Meredith
Calificación general
  • Sector: Medicina alternativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Software is easy to use! Online portal for clients is visually appealing

Revisado el 13/12/2022

Puntos a favor

RemindersText communication with clienta

Desventajas

I wish the payment system allowed for tips

Brenda
Calificación general
  • Sector: Medicina alternativa
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I am not tech savvy but I can use this software and the customer service is excellent.

Revisado el 30/10/2017

A complete online scheduling, email, CRM, event booking, stat tracking system. It's perfect for me.

A complete online scheduling, email, CRM, event booking, stat tracking system. It's perfect for me.

Puntos a favor

It's easy to learn and use for both myself and my clients. I can customize the communications and the reminders are great. I also like that I can book events through the software so I don't have to use Eventbrite or any other outside program. I get paid in two days rather than wait for Eventbrite to hold my money until the event is over. I love that I can choose whether or not I require payment for my different services. There's also an email component built in so I can communicate with my clients directly. It's very complete for what I want and need.

Desventajas

I can't make admin changes from the phone app. I have to go into the desk/laptop version. It's not a big deal but sometimes I want to make changes to my settings when I think about them and have to wait until I can get to the full version .

Mark
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

What can I say?

Revisado el 20/12/2022

Puntos a favor

EAsy to make appointments and find clients. Easily share with our instructors

Desventajas

Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.

Respuesta de vcita

Thank you for your feedback Mark! Glad to hear you found it easy to make appointments. I'm sorry to hear about your experience. Our support team is committed to providing quick service and do their best to respond fast. We are here to help if you'd like any further assistance (:

Dana
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

It couldn't be easier

Revisado el 22/12/2022

Overall, I am very happy with this software program. It has continued to evolve in the most...

Overall, I am very happy with this software program. It has continued to evolve in the most positive ways over the years.

Puntos a favor

This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!

Desventajas

I don't like that you have to pay extra for text reminders

Respuesta de vcita

Thank you for your feedback Dana! We are proud to support your business

Marcelo
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Very good booking system but with very few possibilities for customisation. Shopping cart...

Revisado el 30/10/2017

Better understanding of the features I need for my business and for my clients.

Better understanding of the features I need for my business and for my clients.

Puntos a favor

Easy to use and configure, the clients are is very nice and the open API helps a lot. For a regular appointment system provides all of what is needed.

Desventajas

However, when coming to multi lingual capability, customisations, shopping cart (or multiple bookings in one single reservation) and the time to update the product or integrate new features, the system is very weak compared to your competitors. The lack of such capabilities made me start using a another software.
You just have to read the Facebook forum to see how many clients are not happy with the product.