Opiniones de Gusto

Gusto

Gusto hace que la nómina, los beneficios y los recursos humanos sean increíblemente fáciles de manejar.

Calificación general

4,6 /5
(3.815)
Relación calidad-precio
4,5/5
Funcionalidades
4,5/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,4/5

94%
de los usuarios recomienda esta aplicación
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3815 opiniones

Yunuen
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Gustó te ayuda en todo

Revisado el 14/5/2022

Mi experiencia en general es grata creo que con cualquier plataforma aún tiene detalles a mejorar...

Mi experiencia en general es grata creo que con cualquier plataforma aún tiene detalles a mejorar pero fuera de eso a Sido de gran ayuda para mi equipo de trabajo

Puntos a favor

Lo principal es que es una plataforma sencilla de utilizar,puede obtener funciones modernas en el ámbito de recursos humanos,poder pagar la nómina de manera rápida y eficaz.

Desventajas

Me es un poco desagradable que siempre me lleguen Gmail recordándome cada cosa que hago en esta plataforma me parece innecesario y estresante ya que me saturan de mensajes.

Alternativas consideradas

REACH

Razones para cambiar a Gusto

Porque es una plataforma más completa y fácil de manejar.
Usuario verificado
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Simplifica la gestión de recursos humanos y optimiza tus procesos

Revisado el 2/7/2023

Gusto es una aplicación integral de gestión de recursos humanos que ofrece una amplia gama de...

Gusto es una aplicación integral de gestión de recursos humanos que ofrece una amplia gama de servicios. Su interfaz intuitiva y la automatización de procesos son aspectos destacados que facilitan la administración de recursos humanos. Sin embargo, las limitaciones en la personalización, el costo asociado y el soporte al cliente pueden ser aspectos a considerar.

Puntos a favor

La plataforma está diseñada de forma clara y sencilla, lo que facilita su navegación y uso.

Desventajas

Es posible que se requiera un tiempo de espera prolongado para recibir respuestas o que las soluciones proporcionadas no sean satisfactorias en algunos casos.

Bismarck
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gusto tiene más eficiencia y es más completa que otros similares

Revisado el 3/2/2022

Me gusta mucho y es fácil de usar tanto para los empleados como para el empleador

Me gusta mucho y es fácil de usar tanto para los empleados como para el empleador

Puntos a favor

Muy buena experiencia, la recomiendo mucho, es simple y sencilla para las nóminas y para declarar impuestos, en general le doy un 10/10. Es mejor que la mayoría y muy útil.

Desventajas

Solamente que faltan más opciones para personalizar. El resto está todo bien

Usuario verificado
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Uso gusto

Revisado el 5/11/2022

Buena

Buena

Puntos a favor

Su interfaz y su fácil manejo además de su fiabilidad

Desventajas

Que quiza no entienda algunas cosas por las cuales deba yo investigar y la app no me educa

Alan
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Reseña de Alan

Revisado el 20/7/2020

Buena experiencia, recomendable, reconfortable.

Buena experiencia, recomendable, reconfortable.

Puntos a favor

Es facil utilizar el producto, es comodo.

Desventajas

No tengo reseñas negativas, estoy satisfecho con el producto

Juan Carlos
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Eficacia

Revisado el 16/12/2022

Puntos a favor

Es más de usar y sobre todo de entender.

Desventajas

A veces va algo lento, pero se soluciona facilmente.

Jenni
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best DIY software in the payroll market

Revisado el 6/1/2021

I have been using Gusto for for a couple of years now and love it. They are consistently working on...

I have been using Gusto for for a couple of years now and love it. They are consistently working on improving and seek guidance from their partners. Like with any software, there are funny little quirks that you get to know. Overall, it is a fantastic platform.

Puntos a favor

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Desventajas

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Alternativas consideradas

Patriot Payroll

Razones para elegir Gusto

Gusto is more user friendly and allows for collaboration with the employer, employee and payroll processor.

Software anterior

QuickBooks Desktop Enterprise

Razones para cambiar a Gusto

Direct deposit turnaround, features that Patriot doesn't support
Carly
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome Product and Support Staff

Revisado el 29/12/2020

Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more...

Payroll and tax payments can be time consuming and Gusto allows for the accounting team to do more important work and still feel like everything is being taken care of on the payroll side. Their customer service teams are extremely supportive and helpful.

Puntos a favor

Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.

Desventajas

This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.

Alternativas consideradas

Harvest

Razones para elegir Gusto

QBO Payroll requires you to file most of the extra paperwork and taxes yourself, but Gusto takes care of that automatically for you.

Software anterior

QuickBooks Payroll

Razones para cambiar a Gusto

Gusto is a really good choice for small business owners who want to have the support of a full payroll service program, without the crazy costs that can go along with that.
Eric
Calificación general
  • Sector: Fabricación de productos eléctricos/electrónicos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Waste of time and energy

Revisado el 11/10/2023

Complete waste of my precious time

Complete waste of my precious time

Puntos a favor

The bag of lies that I was given to start with.

Desventajas

Everything turns into a hidden fee or a hidden delay

Tiffany
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Gusto to the Rescue

Revisado el 4/8/2023

Again, keeping everything in the same application was paramount to us. Gusto is able to streamline...

Again, keeping everything in the same application was paramount to us. Gusto is able to streamline the HR process and the customer service is good too.

Puntos a favor

I like the ability to keep everything within Gusto. All of the tax info, employee info, direct deposit and documents are all within Gusto. I have used separate apps in the past and Gusto makes it easy.

Desventajas

I can't think of anything that I dislike about Gusto. Currently we have not had any issues.

Heather
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Payroll Made Easy

Revisado el 15/5/2023

Overall, Gusto has made processing payroll so simple. The platform is easy to use and navigate. The...

Overall, Gusto has made processing payroll so simple. The platform is easy to use and navigate. The PTO tracking tool helps myself and staff be able to see how many hours they have used and how many they have left.

Puntos a favor

Gusto allows me to run payroll aligned with ProCare. I love that I can enter information as the pay period goes and Gusto saves the changes. Time sheets are integrated from ProCare so I don't have to calculate hours worked.

Desventajas

I have yet to find a feature that I do not like. Everything runs smoothly and employees are paid on time with direct deposit.

Alternativas consideradas

Quickbooks Online

Razones para elegir Gusto

Gusto streamlines with ProCare, which is the software we use for clocking in and out.

Software anterior

Quickbooks Online

Razones para cambiar a Gusto

Ease of use and integration with ProCare.
Laura
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Transfer was a little shaky, but good system once up and running.

Revisado el 27/4/2023

Payroll and onboarding are being taken care of by Gusto. Their HR looks good, but is a bit more...

Payroll and onboarding are being taken care of by Gusto. Their HR looks good, but is a bit more expensive than we like right now.

Puntos a favor

I like being able to onboard our new hires. It makes it so much easier and I don't have to worry about compliance or having the most recent form of the paperwork. They pay the taxes and create W2s and make my life easier. Thank you!

Desventajas

The transfer was rough and had some glitches. Once all of that was worked out, it has been fairly smooth and easy.

Heather
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Run, Don't Walk - Get Guusto Today!!

Revisado el 27/4/2023

10 out of 10. Would recommend to everyone.

10 out of 10. Would recommend to everyone.

Puntos a favor

I love how easy Guusto is to use. It is easy to navigate, easy to send and receive awards, and their customer service is second to none.

Desventajas

The only thing I don't like currently is that I'm still new to the system so, we haven't finished our integration yet. Once that is done, I'm certain I'll have no complaints.

Alternativas consideradas

Bonusly y Nectar

Razones para cambiar a Gusto

Better at selling their product, better pricing, ease of use.
Maria
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Review

Revisado el 28/9/2023

Gusto has been great to use from admin to staff

Gusto has been great to use from admin to staff

Puntos a favor

Gusto helps with knowing how much PTO you have left, allows you to access tax forms & allows you to check all pay stubs.

Desventajas

There is nothing I don't like about Gusto. It is very detailed and easy to use.

Israel
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Gusto, the best platform for business management and payroll processing

Revisado el 23/9/2023

Puntos a favor

The flexibility it offers and the time that users can save.

Desventajas

I consider that this software is complete, so I do not have any complaint.

João
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Very powerful tool

Revisado el 2/10/2023

Puntos a favor

User-friendly interface and intuitive navigation; Competitive pricing

Desventajas

Seems that it lacks structure for large businesses

Usuario verificado
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great for payroll

Revisado el 8/3/2022

It's great for payroll. We don't pay for the leave management or other items because it is too...

It's great for payroll. We don't pay for the leave management or other items because it is too expensive, but the payroll features are great.

Puntos a favor

Gusto is great for it's payroll and benefits platform. They do exactly as they say they are going to do and take care of all tax liabilities on time, with no concern of being wrong or late.

Desventajas

Their customer service is terrible. You typically get a representative that tells you the same thing that is in their knowledge base and then can't escalate you to talk to someone actually knowledgeable but can request a call back. The call backs don't happen and you receive an email, which typically doesn't answer your question because the initial representative didn't pass along the information correctly.

Alternativas consideradas

QuickBooks Payroll y ADP Workforce Now

Razones para elegir Gusto

Uzio failed to make tax payments on time, didn't setup our tax liabilities correctly with proof of correct paperwork, and have been an overall nightmare to work with.

Razones para cambiar a Gusto

Reputation and ease of integration with other platforms.
William
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Foundational HR Tools for the Little Guys

Revisado el 8/12/2020

Excellent! I love their customer service, I love that they keep me aware of what's going on in the...

Excellent! I love their customer service, I love that they keep me aware of what's going on in the world of HR/Payroll laws. I love that they helped find retirement and heath care options for my employees so that I can grow the benefits to my folks! I'm obviously a big fan of what these guys are doing.

Puntos a favor

These guys make me compliant with the evolving landscape of HR and payroll without distracting me from the core functions of my small business. They made on-boarding from my old payroll system easy. They found mistakes I'd made and helped me to correct them so even my tax history was compliant. Their customer service is excellent and I'm incredibly pleased with their Homebase integration. Super clean!

Desventajas

While the onboarding was much smoother than I anticipated, it was still a bit more cumbersome than described. It's definitely a hands-on process.

Alternativas consideradas

OnPay

Razones para elegir Gusto

QuickBooks is incredibly cumbersome and I was often left with enormous doubt as to whether what I needed to do was actually done. Their integrations for payment of taxes were difficult and I was still left to the legwork of filing. The amount of time I spent doing HR was eating up my ability to react and get ahead of all the other COVID-19 requirements.

Razones para cambiar a Gusto

Gusto made their pricing clear and demonstrated their ability to make onboarding as clean and easy as possible.
Andrew
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best payroll company out there

Revisado el 4/3/2021

Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do...

Hands down the best and most cost-effective payroll bureau I have ever had the pleasure to do business with. I will not only recommend it to clients that don't have a payroll service but I will recommend it over any other payroll service there is essentially. It's way cheaper and way easier to use. I also have seen less mistakes then pay checks or ADP as I have worked with their payroll reports quite often when doing bookkeeping

Puntos a favor

We used to do around payroll through a company called pay soft.. or ProPay maybe another name for it. The program was decent a little bit cumbersome and the check stock was extremely expensive. They did their own payroll as a bureau. As a result of having their own proprietary software built they also sold it which was overpriced and in the long run didn't make us money. Just being a recommendation agency essentially and controlling if you ever clients payroll through gusto it's made us more money and they offer way more than ADP or paychecks ever has offered us.

Desventajas

There's not much I don't like about this software besides maybe the fact that it isn't really a software that you download it's an internet interface so if you're internet somehow becomes unreachable or it's down you can't really print out checks with proper taxes withheld. This is An occurrence few and far between and can always be advanced and then paid back once you can access it again. A desktop GUI that just calls in the website would be a handy tool for owners and accountants to be able to take more effort into their own hands on payroll

Corey
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Payroll done simple enough for ANY staff member.

Revisado el 30/5/2022

Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new...

Gusto is extremely helpful and efficient. My team enjoys the "social media" aspect of it, where new hires are introduced to the team before they even begin working. It goes a long way towards building a team. I would highly recommend Gusto to any small business trying to manage their staff. Onboarding is a breeze and gets the employees involved in their own financial matters. Even the least tech savvy person should be easily capable of following the necessary steps to be hired, paid, etc.

Puntos a favor

Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.

Desventajas

Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.

Alternativas consideradas

Homebase

Razones para cambiar a Gusto

Homebase's payroll tools were not as intuitive or user friendly. However, we do use them for the staff scheduling aspect of the business.
Albert
Calificación general
  • Sector: Arte y artesanía
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

The Payroll Software for any Business Size

Revisado el 2/12/2022

The experience of our business using Gusto has been very positive and we recommend other businesses...

The experience of our business using Gusto has been very positive and we recommend other businesses to implement this software if they are facing issues relating to payroll as well as other HR services. The software is very user friendly and no great technical knowledge is required.

Puntos a favor

This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees.

Desventajas

There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day.

Alternativas consideradas

SurePayroll

Razones para cambiar a Gusto

We decided to implement Gusto as we saw it as being more aligned with the issues that we wanted to address.
Barbara
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Switching back to Square Payroll by year-end

Revisado el 9/10/2022

Not at all pleased. I was hoping to love this but did not

Not at all pleased. I was hoping to love this but did not

Puntos a favor

The accountant login feature is what drew me in so I could move multiple clients over under one user login and switch back and forth between payroll clients.

Desventajas

Difficult to use. Not user friendly. Time-consuming and complicated. Report section needs major overhaul. Their Indiana WH1 payroll report needs to be DETAILED but it is a generic "summary" that does NOT include employee name, wages, etc. which is information that was needed to file COVID reports and ERC amendments. I wanted to love this software but ended up hating it. One client ended up with double processing that caused an overdraw and it took forever to fix it. I had to give them money out of business account to cover this mistake. Gusto was not quick to help out and never made it right with my company nor my client. I am glad I did not move all of my clients to this software and have moved all but one, who will be switching back to Square payroll by year-end.

Heather
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Catches All

Revisado el 6/3/2020

Having payroll done properly and also having insurance information right there is great. Service...

Having payroll done properly and also having insurance information right there is great. Service industry as a whole has no ins but I can give options that employees can get if they are interested on their own.

Puntos a favor

There is one thing that separates this from other payroll/HR...it catches everything. I don't have to offer ins but there is a lot of information availiable thru Gusto if I need it. However, child support orders also require insurance is availiable for the child. Servers job bounce and don't always mention court orders on the tax paper work. Gusto knows, Im not sure if it is specifically looked for because of an innovate idea that the child support order is for the child..per the law. Or the software properly scans the social and does the right thing. Gusto then provides the insurance options as well as reports job agency. As a divorced mom..I love this and everyone in in compliance.

Desventajas

Because of all the properly following the rules in court ordered garnishment for employees, I had a high turn over. Well more paperwork for me is the least? Ill take it. I now mention this little payroll feature at interview and thin it from there.

David
Calificación general
  • Sector: Productos químicos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Cannot enter data to meet filing deadline in 4 days, Software lacking, and IRS says not...

Revisado el 27/1/2020

For light weight use, it is pleasant. For anything cookie cutter, can be severely lacking. I do not...

For light weight use, it is pleasant. For anything cookie cutter, can be severely lacking. I do not have experience with Quicken payroll so not sure if any better given Quickbooks also seems to soft serve accounting now and buries T-accounts and registers, which should be at the top. That being said, at least one can still get to the register and make entries when soft serve ice cream is not appropriate, if you get my meaning.

Puntos a favor

It's pretty, modern GUI, and marketing and PR are nice. Lots of VC cash spent on social media and GUI to promote it. Phone support folks are pleasant but limited in what they can help with.

Desventajas

If problem, then your fault as they say software is designed to be self-serving and thus everything is your fault if does not work. But, if you want to grant restricted stock to people and generate 1099s and edited W-2s , then sorry, there software and support team could not help and there are no fields for me to "self-service" this data into their software. I've been in contact with Gusto since December and trying to get some 1099s and W-2s created and that are due by Jan. 31st. I finally spoke with someone today who said I could email them directions on where and how to enter into W-2s and 1099s, but I was then told that if a person's name was not in their software by Dec. 31st then software cannot create forms, even though there is time to still file. At the same time, I am receiving notices from IRS that 941s were not received, but Gusto software states filed.

Respuesta de Gusto

Hi David, thanks for providing us your feedback about our software, and we've passed it along to our product team. We also see that you've been in touch with our customer support team and encourage you to reach back out to them if you have any questions and if there's anything else we can do for you in the moment.

Bryan
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Love and Hate with Gusto

Revisado el 6/12/2022

If all you are doing is simple payroll processing then I think this is a good option for you. If...

If all you are doing is simple payroll processing then I think this is a good option for you. If you have many employees and you offer benefits good luck. Gusto has the worst customer service I would say in the industry. It is extremely hard to get help from their customer service. It seems like the thought and belief is pass the buck to someone else.

Puntos a favor

This software is easy to setup and has basic things for businesses. Gusto has a nice user website site that you can do many things very quickly. If you are looking for simple reports and processing than this is good.

Desventajas

The Absolute worst customer service! If you ever need help with your payroll especially benefits administration good luck getting help. Gusto completely messed up our health insurance plans and signed up our employees with health plans that are not even offered in our state. It took 5 months and threats from our lawyers before they would finally respond from someone that knew what they were doing.

Alternativas consideradas

ADP Workforce Now

Razones para elegir Gusto

Wanted something that is easier to use.

Software anterior

Paychex Flex

Razones para cambiar a Gusto

Gusto seemed to be easier to use than ADP.