Opiniones de Mindbody

El Sofware se decidió implantar por su capacidad de integrar con la web a través de un widget y de la opción de la App, en el mercado existen otras soluciones mucho mejores y más económicas, pero después de 2 años el coste de migrar y reprogramar todo es enorme, ya que contamos con cientos de miles de clientes . ya hemos tenido muchos fallos y un mal soporte por esto estamos valorando abandonar Mindbody, ya que el año 2019-2020 tuvimos serios problemas sin solución con su antigua pasarela de pagos en europa. no procesaba los pagos de nuestros clientes, ellos decían que era culpa de Gateway de pago externo a ellos, pero aún así no nos buscaban solución, perdimos más de 40.000€ en ventas en un periodo de 3 meses. Finalmente el gateway de pago demostró basado en argumentaciones que el error era de Mindbody por su codificación en el tipo de ventas que aparecían como subsecuentes, lo que el banco en España entiende como un servicio de subscripción a través de tarjeta no autorizado y rechaza el pago. además de esto tenían un fallo en ell campo de la dirección del titular de la tarjeta, la cual no tenía límite de carateres o símbolos especiales, los cuales rechazaban las compras pero no indicaba al cliente el motivo, lo cual se traducía en grandes pérdidas para nosotros.
Estuvimos detrás de Mindbody meses, no reconocieron nunca el fallo para no asumir responsabilidad. al mismo tiempo su contrato de deja muy desprotegido. (SI DAN SOLUCIÓN ESTOY DISPUESTO A MODIFICAR MI VALORACIÓN)

Su falta de solución de problemas ocasiona enormes pérdidas, en este momento llevamos meses acumulando un FALLO GRAVE en su sistema de reservas online. Actualmente procesamos más de 4.000 reservas mensuales de las cuales aproximadamente 3.000 se basan en nuestro modelo de negocio de reservas online a través de la "branded App" y del widget de la "branded web". Hemos solicitado que revisen y solucionen UN FALLO QUE NOS ESTÁ HACIENDO PERDER CLIENTES CADA DÍA, ADEMÁS DE LA REPUTACIÓN Y LA CONFIANZA EN NUESTRO MODELO DE NEGOCIO. el problema está en que MUCHAS RESERVAS PAGAN Y NO REGISTRA SU CITA, ante esto los clientes ACUDEN A LA CITA PERO NO ESTÁN EN LAS AGENDAS, esto ocasiona unos GRAVES PERJUICIOS Y PÉRDIDA DE CLIENTES , además de las devoluciones .
La vida de un cliente es de entre 1200 y 2400€ , ya hemos tenido problemas con más de 100 clientes en este sentido, lo cual está ocasionando una gran pérdida económica. Ellos siguen sin reconocer el fallo por escrito ni buscar solución, NOS PIDEN QUE INVESTIGUEMOS NOSOTROS PARA DAR CON EL FALLO, Cuando está claro que es su responsabilidad identificar el fallo a partir de los datos que proporcionamos (Clientes, fechas, servicios contratados,...) Seguimos valorando las opciones de migrar a otra empresa, pero los costes de recursos de tiempo para llevar todo a otro sistema que tenga una API que conecte con nuestro CRM y nuestros sistemas web, además de migrar todos los saldos de clientes es algo que no hemos terminado de calcular.

MindBody has endless possibilities. Every time we decide to do something new or extract reports, we are pleasantly surprised that MindBody already has that feature built in! The support is phenomenal. The video support is fantastic and I can usually answer my own question without having to get on the phone or wait til morning. We are so pleased with every aspect.

Took lots of time to learn and customize to our own way of doing business. Most of the time was spent with an extremely patient personal assistant. I am not tech savvy and not young. They took time with me and I never was made to feel inept (something I wish my kids could learn!). They answered endless questions and made absolutely sure that I was well versed.

It combines client and trainer schedules in a single spot. It enables frictionless checkout. Clients can access it through a mobile app.

Certain package integrations are not possible if we are running special offers or discounts.From the client's perspective, there are sporadic problems when using the mobile app.

Familiarity which is also its weakness

Considering there are so many new platforms that don't have the tech debt look to newer more innovative companies. MBO will see you on 20 years in the business but in tech that is actually more a liability to them. There platform coding is outdated and they are not flexible. They require third parties (more cost to the user) to patch what they can't create themselves.

We have been with MBO for almost over 4 years. They have the right to change you billing options at will. So complicated to get anything done. They have a department within a department. You try to get an answer to a question and you are sent to three different people and maybe you will get an answer. Our Account Rep can't even get an answer to our question and refers us to the website or refers us to another department because they don't have the power to fix (change an email address).

They changed their billing tiers and ours was obsolute. Instead of talking to us and finding which of the new tiers we wanted they took the liberties and changed us to the more expensive tier. We didn't need the functionalities of the more expensive tier. When we asked for a refund they denied us saying that they emailed us. Problem is the email they had wasn't even an email that has ever existed (carriebarry@gmail.com) and not the email used every single day to sign in and had every single permission within the software.

What I like most about mind body is for it as a being user friendly.

I will suggest for the Mindbody to let users see their payment transactions or auto sending of receipts

It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)

First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was told to work are things like the waiting list feature, but that is only for classes. (it was a huge reason why I picked the software.)

The software can be really clunky and is way too finicky. I have used 4 or 5 different booking platforms in the past and this by far is the least user friendly.

The services widgets that go on the website are nowhere near as modern looking as the class widgets, the widget on my website looks like it came straight out of Windows 95, which on a nice designed website looks terrible.

The biggest issue, that has apparently been going on for more than a month is that the Iphone App apparently has a bug that has caused my office's availability to show completely wrong times to book. When I log in under the patient app it shows times available for booking that I am not even in the office for. When a patient goes to book one of those times a error pops up. I had several patients reach out to me for a matter of weeks telling me they were having issues booking which I thought was user error but Mindbody confirmed it is on their end.

I like it because whenever I have a question or problem, the support team is always available and willing to help me.

I would like to have more customization options that allow me greater adaptability and a better experience.

I like that it has an app and that our clients can easily sign up. Also, the billing makes it easy for a small business like ours.

We have been using MINDBODY for the last 3 years. I just think it is okay and think there are so many other products out there that have come out that might be better. My biggest gripe is the cost. I wish it scaled more with how big our fitness business is. We have a small business and don't do a lot of volume but in order to get the marketing features we have to pay a huge premium. I also was bothered that that they just increase costs by a lot after we used it for a year and never gave any training about the new features that we HAD to pay for. I don't like that their actual internal network and app don't help get new clients. DON'T ever pay for that feature as it takes a percentage from the sale. You are much better off doing your own sales and marketing.

Ability to interact with clients through auto-e-mails/texts.

Not built specifically for fitness centers so lacks some functionality specific to a non-profit fitness center. Definitely built for a boutique studio.

-visually, it is simple and appealing
-The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved
-Mostly it has accommodated the needs of our business

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing)
-The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice.
-There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few)
-When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

As someone who has been using MINDBODY for some time now, I can confidently attest to the numerous benefits that come with this program. One of the standout features is the all-in-one solution it provides for businesses seeking point-of-sale, scheduling, and online booking capabilities. This not only saves time but also money, making it a cost-effective solution for businesses of all sizes.Another major advantage of using MINDBODY is the quality of customer service provided. Their team is always responsive, helpful, and efficient in addressing any concerns or issues that may arise. And with the software's accessibility from anywhere, thanks to their user-friendly mobile platform, you can easily manage your business on the go without any inconvenience.

As someone who uses MINDBODY, I want to mention some of the downsides that I've experienced. One significant disadvantage is the software's complexity and lack of user-friendliness. Navigating the program can be a daunting task, and the layout is not at all intuitive. As a result, training new employees can be a significant challenge and a time-consuming process that can cause frustration.

Comprehensive business management: Mindbody offers a suite of tools for businesses in the wellness industry, including scheduling, booking, payment processing, client management, and marketing. This all-in-one platform can simplify administrative tasks and streamline operations.Customizable options: Mindbody provides a range of customization options for businesses to tailor their services and branding. For example, businesses can create their own branded app, website, or online store using the Mindbody platform.Customer engagement: Mindbody offers features to engage customers and build relationships, such as automated appointment reminders, personalized messaging, and loyalty programs. These can help businesses retain customers and increase customer satisfaction.Reporting and analytics: Mindbody provides detailed reporting and analytics on business performance, including sales, revenue, and customer behavior. This can help businesses make informed decisions and optimize their operations.Integration with other tools: Mindbody can integrate with a variety of other tools, such as social media, email marketing, and accounting software. This can help businesses streamline their workflows and improve efficiency.Positive points:User-friendly interface: Mindbody is intuitive and easy to navigate, allowing users to quickly access the features they need.Versatile: Mindbody is a versatile platform that can be customized to suit the specific needs of different types of

Pricing: Some users have found Mindbody to be expensive, especially for small businesses or independent practitioners who may not have a large budget.Complexity: While Mindbody offers many features and options, some users have found the platform to be complex and difficult to navigate, especially for beginners.Technical issues: Some users have experienced technical issues such as slow loading times, system crashes, and glitches, which can be frustrating and disruptive.Customer support: While Mindbody offers customer support, some users have reported slow response times and difficulty in getting their issues resolved.Limited customization: Some users have reported that Mindbody's templates and design options are limited, which can make it challenging to create a unique and personalized brand.Negative points:Pricing: Some users feel that Mindbody is expensive compared to other management software options.Glitches: Some users have reported experiencing glitches or bugs with the software, which can be frustrating and time-consuming to resolve.Limited reporting options: While Mindbody provides some basic reporting features, some users would like to see more advanced reporting options to help them better analyze their business data.

The best pert of MindBody was the Branded App. One touch at the fingertips for purchases by the customer.

Constant updates that caused issues for booking, purchasing and retaining customers. My email box was virtually packed with issues that MindBody caused from an update to the app. "A fix to fix the problem caused by the fix for a problem we fixed" could be the Moto!

Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.

No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.

- If most of your business is direct debit based, and if you can get your customers into their paysafe (netbanx) system, then the transaction charges seem competitive (plus an extra monthly fee).
- There are lots of features
- It has a custom app that looks pretty

- The app will also advertise any of your competitors on mindbody when people look for you
- You feel like you are dealing with a big company that doesn't ultimately care about you or your business, just your money
- Legally dubious "No Refund" policy will be enforced regardless of the reason you ask. Contact your consumer ombudsman if they try this
- Inflexible back end - jack of all trades approach