Opiniones de UKG Pro

Ultipro best trait is the ability to customize the settings or features in a way to mold it on how the business works.This is a very intuitive tool, that even our non tech people can manage and control their own data and find everything they need on UltiPro. The cloud provides a real-time information including reports and dashboards that has the ability for employees to be able to navigate seamlessly and manage their information is made an impact. Very easy to use.

Very limited on the workflow process in web based. Some features are slower than other, not sure if its because the data is too much. This are small bumps compared to the benefits that this tool offers, so overall it doesn't have too many flaws.

Cost, their modules, integrations with other systems, the look/feel, user-friendliness of the modules, their security platform, user interface experience, global support and overall organization.

At the time, we wanted to go with their Ulit-Time Mgmt for timesheets, but they were in the midst of sunsetting that module, so we were forced to move to their Ulti Time and Attendance module. Other than that minor hiccup, there is nothing else that I dislike about UKG Pro.

The level of service we continue to receive from UKG is what satisfies us most about our relationship with them. UKG Pro met our needs well 14 years ago and through 3 acquisitions we've made over time, it continues to do so, especially considering the continued enhancements that have been made in the software.

Even after all this time, we continue to work on our use of Business Intelligence (Cognos) and its vast capabilities. It is a great tool and we've only just begun to tap its potential.

We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.

The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.

Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.

Not all but some of the add on modules integration is poor and troublesome (People Doc).

Platform is easy to use, and different modules available.

reporting capability. Have to depend on having someone create custom BI Reports each time.

I liked the layout of the software and how all the settings were very straight forward.

There were no cons to the software that I noticed.

It looks good at first glance- clean look for employees

Where do I start: implementation was terrible- their team messed up our data, and we are still dealing with the fall out-example they added taxes on our employees(a whole office) incorrectly, bonuses were doubled etc. Promises of feeds being created never occur- still not done and what has been done is incorrect. Reporting, is a nightmare- so much capability, but impossible to use unless you are a programmer or something (and we are a tech company and I have had programmers look at it and can't figure it out). You call Ultipro and that act like the most basic things you should have to pay extra for to have them do. This is actually my second company I've used Ultipro for (I know how did I do this again) so I am very familiar at this point with the system and it still is very hard to use or remember the pathways to get to things, because it is so convoluted for admins. They added a new time system that is terrible- doesn't show basic things like weekly time totals. Onboarding is a nightmare bc we like to keep track of contractors in the system and they act like they've never heard of such a thing (but like we have this system to get off of spreadsheets right?) Just all around terrible, and its frustrating bc it seems like it could be a great system, they've just spread themselves too thin and while all systems function basically, they don't function fluidly together and a lot of the time you can't report easily on what you've spent so much time getting into the system.

although the customer service has dropped a bit I am still very happy. the only side of customer service that i feel is suffering is the Benefit side. I'm struggling with Benefit help. but all other aspects I am very happy

I don't like some of the Time Management and how PTO is tracked. But I am hopeful with the changes into Dimensions

We were handheld during the implementation which was great. Compared to our previous system (zuman) there is much for functionality but there are still things UltiPro doesn't have that we need.

It doesn't have a fully functioning org chart that's printable (where you can see the entire organization, not just by each manager)

Adv. Scheduling for our Nurses and Hospital.

There are alot of little things that it does not do that API did do that we transitioned from. But we will manage. I still love this product better.

I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below.

I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours.

The only nice thing about this software is that it has a mobile app- which most payroll systems do. Also, every once in a while, you will call in to the Customer Care portal and get someone that knows how to help. Those instances are few and far between, but they happen!

Where do I start?
1) Communication: AWFUL. No personal contact with a UKG rep. There is not one person we can call when we have issues. We are always directed to the main call center and sometimes are given a case number and wait DAYS before someone calls back to assist with an issue. They only give you attention during implementation and then POOF- You are on your own.
2) System changes/updates: Since the merge with Kronos, Ulitmate (now UKG), has made system changes that make simple tasks for the administrator impossible. Their menus make no sense; finding information takes forever and is not user friendly.
3) Reporting: Their BI system is so bulky and hard to use. If you want training, they direct you to pre-made videos (cannot ask questions) or you have to pay thousands for a personal training. I had to run a simple report the other day and it took an hour to build. The people that designed this system clearly don't use it.
4) OVERALL- This software gets the job done but it takes double the time with little to no customer service, horrible reporting and zero training that lead to daily headaches.

I like the Home page with access to whatever you need
It's helpful to have the option of using the app for mobile devices
Very helpful that staff now have the option of fixing errors on their own time cards

-Staff cannot see completed schedule with all staff
-print outs of schedule have multiple duplicates of staff d/t overlap in shift times
-My biggest complaint is for example going from a schedule in a specific department to someone's timecard, when you try and go back it takes you to all staff and you have to start over with selecting the department you had been working in. The previous version you could click on the tabs you had open to go back and forth. Very clunky and time consuming
-when working on a schedule, you can only see one week at a time where as the previous version you could view a whole month if needed
-Only one person can receive alerts or notifications per department
-while staff has been trained it is very common that they enter multiple edits, time off requests etc. Duplicate Time off requests cant be removed from the schedule. you can cancel them but then you have an approved time off and a canceled on the same time frame. messy and confusing.
-I guess over all the upgrade feels like we went backwards as it takes way more time that it used to navigating through.

Been using this site now for our clocking in and out at work for 5+ years.
Very easy to use. Site has never been down, always up and works.
The site is speedy to navigate.
Allows me to easily and quickly log in and out.
Allows me to pick easily pick my insurance every year and has all the information I need on the site.
Allows me to quickly get a brief overview how many sick/personal/vacation days I have and will earn.
Can hop in and request days off very easily and then view a yearly calendar to see what I have already added in the future and the past.
We also use this for our performance reviews. Not a fan of those but the site makes it work OK.
Site times out at 30 minutes and it gives you a countdown before it gets there, so it makes it easy for me to see when to clock back in for lunch.
I can also view my paycheck stubs here.
It is very nice to have access to all of this in one location.
I also hear it integrates with AD credentials but we have not implemented that.
I have used other HR websites such as Kronos and this one is so much easier to use.

Honestly I cannot think of anything negative to say about the website. I have never had a problem with it.

The up-time is great. Wish we had more active notification when things are down. Notifications go out a few hours after they start and usually after I've called in and been told it's a known issue.

Some ease of use items don't exist or we've been waiting a few years since they were suggested in the share ideas portal. As a couple of examples:
-A basic copy of open enrollment or life event set up was suggested at least 3 years ago. It was added to benefits prime, but not regular benefits. That's a basic feature that all of your competitors offer.
-The ability to change an email address for a new employee in onboarding has been request for multiple years as well. It still hasn't been delivered.