Cotización, programación y facturación para empresas de servicios a domicilio.
4.5/5 (90 opiniones)Puntos a favor
-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.
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Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.
Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.
Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.
Thanks again for taking the time to leave a review :)
Absolutely amazing. I have never had such a great experience with a customer service team. Just the fact that I'm taking time out of my workday to fill out this survey should say something- they've earned my praise!! I heard from a fellow professional in the industry that customer service was top notch, and that was the deciding factor in why I went with Jobber. Man was he right!! Scheduling software was fairly new to me and I wanted a customer service team that could help me work out the kinks. Jobber has paid for itself time and again with the stress it is taking out of my day and with how easily my crew can communicate things to me about each job.
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The thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand.
Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).
Puntos en contra
Sales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.
Rob, thanks so much for all your kind words and for taking the time to leave this review. You sure made our day! We'll certainly share your thoughts on syncing sales taxes and discounts with our Product Team.
We're so glad to have you on the team and work with you as your grow your business. Working with you is always an absolute pleasure!
We've grown from a $30,000 / year hobby business to a $1.2 million dollar business in our fourth year - all built on Jobber's platform. It's hugely reduced admin time, and given us the tools to scale the business and focus on our operations instead of on office admin.
Puntos a favor
Jobber succeeds because it offers enough of what we need - rock solid invoicing, both one-time and many variations on recurring, mapping, scheduling, accepting online payments, and more, but remains flexible. You can turn on and off the features, so you get what you want, without being tied down with the features you don't.
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I wish they had a road map, so I knew what features were coming up, and more opportunities to give input on (small) challenges.
Thanks so much for your review, Michael! We're so glad we've been able to help grow your business. We're really proud to be a part of your story, and appreciate you taking the time to share your thoughts with other businesses here. Unfortunately we can't share our road map, but we've noted your wishes for this with the team and are always happy to collect feedback on what you're looking for, so feel free to email, phone, or chat away :)
Congrats from all of us on the substantial growth!
A+ mazing
Puntos a favor
Functionality, ease of use, very short learning curb and quickly integrated with my business.
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Jobber Payments does not label their transactions with their name, or my business name. So clients see a random charge on their account and do not have a reference where the charge came from. We have had several disputed payments because of this issue. They take some time to resolve.
Hi Donovan, thanks for the review! Glad things got up and running quickly for your business with Jobber :)
We're sorry to hear you've experienced some disputes. For Jobber Payments, right now we can't control how the Jobber Payments transaction shows on your clients¿ credit card statements, as this is something solely determined by their bank. We send over the Jobber Payments business name (your company name), your company branding information, and our default statement description of ¿Jobber Powered by Stripe¿. Any or all of those could potentially be listed on your clients¿ statements, so unfortunately we can't say for sure what they'll see. We hope this information is helpful, but if you have more questions or feedback, don't hesitate to reach out to our Success Team and we'll do our best to help.
Thanks again for your feedback.
I used to have my crew members write their notes and track their time on client sheets. I then had an employee who collected those papers, input hours into a google sheet, and invoiced through Quick-books online, and managed client information through a different CRM. That employee wound up costing 10% of the monthly income! When they quit, I found Jobber and was able to manage so much more on my own, drastically cutting costs. I have better control over all aspects of my business because of Jobber, and I would highly recommend it to other small service businesses.
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The best thing about this software is that it allows a small company to manage most of its administrative and office needs in one place, by one person. It also scales as you get bigger to allow delegation of tasks to other team members.
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With the new payment collection options, Jobber has addressed the biggest complaint I had with the software, specifically how to address partial payments.
Thanks for your review, Sai! We're so glad we've been able to help you get control back of your business. Thanks for being on the Jobber team, and enjoy the partial payments features!
Jobber has solved a lot of communication issues within our company. It has helped us to become more efficient, and to work better as a team. For me, personally (in an administrative role) it has helped me cut out duplication (before, we were working in three different systems), which means less errors. It also allows a high level of visibility into our business operations which means less confusion for everyone. It's mobile, which means team members in the field can access the information they need to without having to be in front of a computer. This is ideal within our industry. Data is easily managed within the software and can be exported if needed. All-in-all, we're very pleased with Jobber.
Puntos a favor
The support staff is, bar none, the best I've ever worked with: they respond quickly, they're efficient, and they really want to help you find a solution for whatever questions you may have. The software is easy to use and is extremely linear, which has been a great fit for my team. Jobber is always updating and improving it's features to fit the needs of it's customers.
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Because it is so linear, there are times where you cannot easily "undo" certain actions you've performed. You need to do things right the first time, and consistently, if you want your data to be clean. While this is sometimes difficult from an administrative point of view, it has been a good thing for my team--who have had to develop repeatable, efficient processes; something they have not had to do in the past. In short, it has forced us to become more detail oriented and accurate which, again, is sometimes frustrating while first learning the software.
Thanks for your review, Kirstyn! We're so happy we've been able to help your team streamline operations, and we've noted your feedback. Thanks for taking the time to share your thoughts :)
We love jobber, its a great software and has helped us organize the company tremendously!
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This software is fast, easy to use and organized. The options to separate a quote into multiple jobs has been detrimental to our business.
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Jobber doesnt work well with multiple sales people, you can set defaults but they will be specific to one person. For instance, if you have two estimators and you want the quote to be sent from that specific sales person you will have to go in and change names, company names, etc each time. The default option should have multiple options set to sales persons individually.
Thanks for the review, Kate! A Jobber account allows for just one company's branding, but if you'd like replies for emails to go to different email addresses, you can remove the email address from your settings, which will cause email replies to go to the email address associated with whichever user sent out the email from Jobber. If you have more than one company, it's possible to set up multiple Jobber accounts and have them linked, which also might help with separating branding. If you have any questions about this or additional feedback, please reach out to our Success team and we'll do our best to help out. Thanks again for your feedback!
Overall, we do recommend giving them a try to see if it's a platform you find to fit your needs. We actually have been through a few different ones, each with their pros and cons but Jobber has left us feeling like found the one to build and grow with going forward.
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Enjoy that it's function takes into account a few little things that apply to a small service related company that we feel was missed in bigger providers (unless you bought something really robust and costly). We're big fans of the scheduling queue feature and it's click/drag functionality. The mapping function for scheduling/dispatching is very cool and something you typically cannot get for software at this price level, so that's what initially won us over. Also has some customization that is always good to have to help tailor something to YOUR biz.
Puntos en contra
Though it has some customization, a couple more things would be nice as well as a bit more integration with other software and apps (both of which I'm sure they have in the hopper, just not quite there yet).
Thanks so much for this thorough feedback, Jonathan! Feel free to send feedback our way (to our Success Team) and it will certainly be used to help drive the direction of the software. So glad to have the Youth Alliance crew on the team!
I've tried all of the competition, and there's nothing better in my opinion. The price is right, the team is great and they're local to me, and the system is as easy to use as it is powerful.
My guys can do everything from creating clients and quotes, to booking jobs, invoicing and sending review links. They do so totally under the control and supervision of the office -- through Jobber. I actually can't imagine not having Jobber at this point, lets hope they don't raise their rates.
Puntos a favor
- intuitive
- excellent customer service
- frequent, consistent updates and upgrades
- optimizes administration
- empowers employees to safely operate more autonomously
Puntos en contra
It would be good if a social/environmental cause was integrated into their model. I'd feel better about where my money is going, and many others likely would too.
That's interesting feedback and we'll definitely pass your thoughts along. We try to share what we're up to as a company on our social channels, so feel free to follow along there if you're not already :) But we'll certainly keep this in mind. Thanks for the great feedback, Joseph! So glad to have you and the Humane Solutions crew on the team.
Jobber has been very helpful in saving us time in the office: it is great at record-keeping organization and scheduling appointments, billing is quick and easy, and it releases updates consistently aiming to better the product. Customer service is responsive and generally helpful. Most features are intuitive, although there can be a learning curve since there is so much that Jobber can do. Overall we have been impressed with the quality of the software and would highly recommend it for any similar businesses.
Puntos a favor
Saves time, great scheduling software, and it is immensely helpful to have everything linked together for customers.
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I did have a glitch once when syncing to QuickBooks, but I suspect QB was the problem, rather than Jobber. Even so, Jobber customer support was helpful in resolving the issues that arose.
Hey John, thanks so much for your awesome review! Really glad to have Enviroquest on the Jobber team :)
Puntos a favor
Jobber has a lot of great features including the ability to easily schedule an appointment in the office or on the go. The app has the same functions/abilities as the desktop version. Technicians have the ability to update jobs while on site to keep customers and office staff up to date on all projects.
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While each job we perform is specific for the location, there are a lot of the same pricing line items that are used per service line we provide. It would be nice to be able to group line items together to make pricing more streamlined. Also, while a customer satisfaction survey is available, it needs more customization available and it needs to be available to interface with google or other online review boards.
Hi Lyndsey, thanks so much for your feedback. Integrations for reviews is definitely aligned with what we're hoping to offer businesses, so thanks for sharing that feedback. We do have some betas that may be aligned with what you're hoping for currently, so feel free to reach out to our Success Team about this to learn more :) We'll be sure to send your feedback on grouping together line items to our product team as well. Thanks for taking the time to leave us a review!
Puntos a favor
We used to spend hours every month invoicing through Quickbooks and manually modifying routes on Word. I knew there had to be a better way. After doing research we decided to try Jobber. EVERYTHING is in one place now, invoicing and routing! Everything is automated and is ready as soon as our employees need it. When we first signed up we had a few questions, the Jobber support team was instantly available to help through their chat feature and phone in. We are so happy with Jobber , they are forward thinking and constantly improving their system based on feedback from clients.
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I wish there was the ability to put the pools in a certain order indefinitely so that we don’t have to do it each week, or memory.
Ease of invoicing monthly and scheduling who is where
Puntos a favor
Scheduling element, and colour coding cleaners. The link directly to invoicing.
Puntos en contra
We need to be able to see a top level view of which cleaners have which clients on each day of the week - not date specific. So who has Monday cleans, etc... would help us hugely. And printer friendly views for cleaners without smart phones! (we still have some)
Thanks for the review, Polly! If you haven't already, please reach out to our Customer Success team as they might be able to advise on a workflow that could help see where your cleaners are on weekdays through our Jobs or Visits reports depending on what you're looking for and how you're scheduling. It's worth a shot! Day sheets might be a good help for users without smartphones. Thanks again for your review :)
Puntos a favor
I really appreciate the improvements for collecting payments as well as how easy it is to invoice. It has been awesome for the guys in the field to be able to record what they are doing and I can see it in the office and inform clients as things are happening!
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The notes sections are a little cumbersome. We have 200 regular service stops a week and the notes we leave on one stop aren't easily accessed in the main client section. You can find them if you go to the individual stop but not in the main client section.
Hi Kristen, thanks for your review, and for your feedback on notes! If the notes don't need to necessarily be stop-specific, one option might be to have the team in the field upload notes on the client profile rather than the job, but if notes need to be stop-specific that won't be ideal. We'll be sure to share your feedback with the team, and as always, don't hesitate to get in touch with our Success team if you have any questions or additional feedback for notes or any other features :) Happy to hear you are liking the new updates for payments!
Ease of use
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I had one problem with the interface and less 2 months later it was remedied. I never even complained about it, they just fixed it themselves. User friendly, amazing and the best thing that happened to this pest control company since the invention of mice.
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Nice try. Not one thing. And if there was you guys would fix it before I could complain. We use Jobber every single day and we would be lost with out it!
Thanks for the awesome review, Joe! We're glad we were able to fix the issue you noticed. We're so glad to have you and the Mice Mob team as part of the Jobber community!
A+++ Easy to use, a breeze to reschedule and love the invoice and payment program.
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I love this software. It makes running my business a breeze! Thank you for continuing to upgrade it and giving us the most bang for our buck!
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I only wish it had its own payroll back end.
Hey Laura, thanks for your review! We're so glad to have you all on the Jobber team :) Right now a lot of our customers sync with QBO to make payroll seamless with Jobber (maybe you're doing this as well), as timesheets sync over to QBO and you can run payroll from there. We can see how it would be great to have right in Jobber. Thanks for the feedback!
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It helps us to schedule jobs better. Lots of great features from time tracking to expense tracking
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Getting employees to use it. The app does its job just getting info upload is the hardest part.
We're so glad to hear we've been able to help out with improving your scheduling processes. If your team ever needs help, feel free to reach out to our Success Team and we can help out with training, and we're available for any questions via phone, chat or email. We'd also like to collect some feedback on where you might be seeing some issues with uploading. Thanks for taking the team to leave a review, Josh!
I've used Jobber and deployed it training and everything for 2 of my marketing clients.
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Customer Support is absolutely stellar level. The UI is so clean and intuitive. Love the calendar views and the custom fields you can create; even color code based on predefined ID triggers. It really is a great tool for business administration; if you prefer not shooting yourself in the head trying to manage a service company! Lol
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NO AUTOMATED REOCCURRING PAYMENT ABILITIES!!!! That's it. The only con!
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It is great for the money. I like how they have the app then online for desktop.
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They should make more features for the app. We are a mobile business, HVAC, and are not always near a computer. So we enter calls on the road,and to use the texting feature to update the customer it has to be turned on with a computer.
Thanks for your review, Scott! Glad to have you on the team. Client reminder settings are not in our mobile app yet, but you can update them from your smartphone/tablet if you're using Jobber online on a mobile browser. If you have any questions about this, don't hesitate to reach out to our Success team and we can help get you set up. We'll be sure to share your thoughts with getting that in the app with our product team :)
Our operation has changed drastically after switching to Jobber. We love the option to send the email reminder and text message reminder at different times. The new client hub has been long awaited feature too: clients can now log into their Jobber account to see the estimates, invoices and all scheduled appointments.
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It's easy to use and you get a lot of useful features without paying separately for them.
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Paying a lump sum annually can get tricky for a small business. Also would love to have an option for ical and google invite for clients to add appointments to their own schedule too. The zip codes get messed up in address field but we've found a way to work around that.
Very easy to use, and very good value for money.
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Great system! Jobber was a game changer for us with programming and tracking offers and invoices. There are some minor areas that need updating, but apart from that it is a good system. And customer service is very useful ... even when you're impatient and annoying. They have been incredible!
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I could do much more with Jobber if they created an integration with Zapier. Without integration, I can not give my clients the automation that could make their incorporation much faster and easier.
Hi Cielo, we're really glad to hear that Jobber has been a game changer for your business and are proud to have you on the team!
We're excited to say we now have a Zapier beta that we can add you to so you can integrate your Jobber account with Zapier. Please send an email to integrations@getjobber.com, and we'd be happy to get you set up with the integration! We're excited to see how that levels up your automation.
Thanks for your feedback, Cielo!
I've had a fantastic experience with Jobber thus far! Easy to use overall and if I don't understand something the customer support team are great with helping me out or answering my questions.
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Easy to use, fast response from customer support, keeps me MUCH more organized, and helps keep my transactions smooth. Just added Jobber Payment and I'm getting paid more quickly now, too!
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Not much. Could be more user friendly with reports, but that's about it for now :)
Thanks so much for your review! Just give us a shout if you have questions or feedback about reporting and we're all ears :) Glad to hear you're now getting paid faster!
Jobber is easy to manage and super-efficient for our guys in the field to read and understand after we in the office input the information.
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Jobber is very easy to manage. From inputting information to scheduling it is not hard to manage without instruction.
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The recent changes when creating a client file, the address portion with the auto-fill. It works when it wants to. I'd rather manually input it to make sure of the accuracy.
They just want theier customers to siccede and that great
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It give me more time to work on my business not in my business
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Their API is closed at the moment, i wish it was open
Thanks for your review, Justin! We now integrate with Zapier, so although we might not have a direct integration with the program you're hoping to integrate, it could potentially be possible with Zapier. Feel free to reach out to our Success Team and we'll be happy to look into that with you :)
Jobber has been the single most valuable tool we have added to our business since our first truck, literally; it has helped streamline our internal processes immensely, and more importantly has given us an edge that our clientele genuinely appreciate.
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Simple and intuitive for everyone, managers, employees, and most importantly clients
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I have been staring at this blank dialog box long enough to decide that whatever I like least simply isn't coming to mind!
Thanks so much for your review, Eric! So glad to have the Briones crew on the team, and we're so glad we've been able to add so much value to the business. Cheers!
I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.