Userlike

4,6 (647)
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Ayuda a tus clientes cuando sea importante, donde sea importante.

Calificación general

4,6 /5
(647)
Relación calidad-precio
4,3/5
Funcionalidades
4,5/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,6/5

96%
de los usuarios recomienda esta aplicación
Ordenar por

647 opiniones

Christoph
Christoph
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great value for money chat application

Revisado el 17/12/2018

Puntos a favor

Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Desventajas

Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

Christoph
Christoph
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Works, does what it should, integrations like Slack or Pipedrive are still far from being...

Revisado el 13/11/2017

Puntos a favor

Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.

Desventajas

We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

Usuario verificado
Calificación general
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Chat with your site visitors

Revisado el 25/3/2018

Puntos a favor

It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

Desventajas

The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

Tom
Tom
Calificación general
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

New Customer Experience with Userlike

Revisado el 21/2/2017

We wanted a quick solution for upgrading our customer experience in searching and buying products...

We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.

Puntos a favor

- easy in use
- awesome dashboard

Desventajas

Backend possibilty to change the header Offline Chat Messages

Christian
Christian
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Quick Customer Service Plus It's FREE

Revisado el 15/2/2017

I like that it's an option to use this resource for absolutely free. It's a useful feature and you...

I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.

Graham
Graham
Calificación general
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Generally speaking very good.

Revisado el 24/10/2017

A definite increase in conversions from the website.

A definite increase in conversions from the website.

Puntos a favor

It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.

Desventajas

Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.

Romano
Romano
Calificación general
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Userlike Review

Revisado el 22/2/2017

Userlike is a great onsite chat software. It is easy to implement and to use. The direct communicati...

Userlike is a great onsite chat software. It is easy to implement and to use. The direct communication with users raises our conversion rate. The service is great, we get answers within a few hours.

Puntos a favor

- Easy to use
- Top support
- Working without problems
- Clean interface

Desventajas

- Some special features are missing, e.g. prioritising chat partners

Peter
Peter
Calificación general
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

First time user

Revisado el 5/12/2018

We needed another mechanism for clients to make contact with us in real time and instead of a...

We needed another mechanism for clients to make contact with us in real time and instead of a telephone.
Still a newby with this and playing with setup options to accommodate the business.
Userlike looks like it will do the job.

Puntos a favor

The application was simple to add to our website. Customization was reasonably straight forward. Support were instantly on the go and keen to assist.
There are several videos available to help with setup

Desventajas

I would like to add further comments in between fields in the registration part of the widget.

Ramin
Ramin
Calificación general
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Nice!

Revisado el 27/1/2018

Puntos a favor

I'm designer and like these options for design. It's very stylish and useful options. Multi language and very automated.

Desventajas

I need a special chatroom for every client. For example I create chatroom and share just link.
And special good price for freelancers.

Ruben
Ruben
Calificación general
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

It's amazing!

Revisado el 6/12/2017

Puntos a favor

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

Kevin
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Hard To Pass Up On

Revisado el 23/2/2017

Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of...

Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Puntos a favor

Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis.

• Offline Chat Message
• Pre-set Scripted Chats
• Google Analytics Connection - Set Up Goals
• Custom Appearance
• White Label Chat
• No Per Operator Cost
• Chat Monitoring

Desventajas

The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software.

The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution.

Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

Usuario verificado
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Userlike Live Chat

Revisado el 22/2/2017

The set up looks good and is very easy to use. I wish they had a search section to look up past...

The set up looks good and is very easy to use. I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.

Puntos a favor

easy to use, organized, and retard proof.

Desventajas

no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

André
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A Very Simple Userlike Review

Revisado el 8/7/2022

Overall, Userlike is a great tool that I recommend to everyone.

Overall, Userlike is a great tool that I recommend to everyone.

Puntos a favor

Userlike, in my opinion is great for implementing live chat in any website. I recommend it to everyone!

Desventajas

I believe Userlike does what it promises, and, as such, there is nothing I least like about it.

Respuesta de Userlike

Hi André,
Thank you for your review! We're happy to hear that you're enjoying Userlike!

Michael
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Review for userlike installation and use in an onlineshop environment

Revisado el 26/8/2019

Userlike for me is todays best website chat for webprojects, shops or any website that needs...

Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in.

Puntos a favor

I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.

Desventajas

It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.

Usuario verificado
Calificación general
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Userlike is an easy-to-use, easy-to-format tool, allows you to edit preformatted messages.

Revisado el 22/5/2018

More budgets.

More budgets.

Puntos a favor

Userlike is an easy software to use, easy-to-format tool, allows you to edit preformatted messages and is autoresponder.

Desventajas

Although Userlike software is an excellent tool, with many editing possibilities, it becomes a little expensive for those who are starting your project.

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Game changing

Revisado el 15/9/2018

Puntos a favor

Live chat on your website really helps attract more people and sell more

Desventajas

The support team could be more helpful but overall happy

Tobias
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy and fast setup of the software. Team members are invited with a few clicks.

Revisado el 26/10/2017

Quick and easy communication with customers directly through the website.

Quick and easy communication with customers directly through the website.

Puntos a favor

Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!

Desventajas

Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small.

Usuario verificado
Calificación general
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A perfect customer support! Easy to install - also for people with only few background...

Revisado el 3/4/2018

Puntos a favor

It's a short way to stay in contact with my customers. It is easy to handle and the design is also very nice.

Desventajas

nothing found yet. I'm not a professional and so I couldn't find any weaknesses yet. What should I say?

Usuario verificado
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

best on line chat app i could find

Revisado el 19/1/2018

included into some commercial SaaS sw for online assistance

included into some commercial SaaS sw for online assistance

Puntos a favor

very easy to setup on server and use (takes minutes)
lots of options for look & feel, very good look & feel
operator console very complete and intuitive

Desventajas

operator console is only web based (not the best option in my opinion in many cases)
integration with usual IM chat tools possible but awkward
a bit pricey and not very flexible on purchasing options

Miquel
Miquel
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Very useful and intuitive

Revisado el 28/12/2017

Puntos a favor

Software quality is very high. Very easy to use and integration with the web is also very simple.
The design is modern and very user-friendly. With a lot of functionalities.

Desventajas

Catalan as an automatic language. It also allows you to translate all the phrases, but it would be nice if you can translate everything into Catalan by default.
Integration with WhatsApp could be interesting.

Jim
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Website Chat

Revisado el 7/8/2019

Puntos a favor

If you need the bells and whistles of a chat program; this is the program to use.

Desventajas

It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.

Sonia
Sonia
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Amazing and practical

Revisado el 19/11/2017

Puntos a favor

Customers have the possibility to be in direct contact with our services. So, we can answer more rapidly to their questions about any information, their order etc...

Desventajas

Just one thing : the language. It could be easier to use if we've got the possibility to change it into another language such as French in that case.

Isabel
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

The program meets the expectations quite well. It's really easy to set up.

Revisado el 17/8/2017

A simple option to interact with customers who visit our website.

A simple option to interact with customers who visit our website.

Puntos a favor

Has a special plan for startup
It integrates very easily into the wordpress we use.
It has a great variety of options to configure the graphic aspect and its behavior.
It has a bot that makes the offline conversation with the client more interactive
It would emphasize its integrations with other programs like Freshdesk for example.

Desventajas

No triggers to configure based on user behavior.
You do not have the option to acquire a license for a single agent.

Usuario verificado
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great design and functions

Revisado el 10/12/2017

Puntos a favor

I was looking for a solution that will offer all needed functionalities for free and have a great design. So far Userlike stands for me as the best option on the market.

Desventajas

Since the great design is one of the main requirements for me, I would welcome having basic customization included in the free version.

Vertika
Calificación general
  • Sector: Dispositivos médicos
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellence customer support software

Revisado el 20/12/2022

Puntos a favor

Features are good, easy and very quick to understand with no complexcity

Desventajas

Too good, everything is good, performance is good

Respuesta de Userlike

Hi Vertika,
Thank you for your review! We're glad to hear that you're enjoying Userlike.
Happy Chatting!