Accelo

Software de automatización para todas las empresas de servicios profesionales.

Calificación general

4,5 /5
(160)
Relación calidad-precio
4,3/5
Funcionalidades
4,4/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,4/5

91%
de los usuarios recomienda esta aplicación
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160 opiniones

Will
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great solution for bringing all of our prospect and project management together

Revisado el 1/11/2016

We are a small company without a dedicated business development of sales team. Accelo really helps...

We are a small company without a dedicated business development of sales team. Accelo really helps with keeping on top of new leads and following them through to project setup and delivery. As the Principal in this it has allowed me to be much more in touch of when leads are being neglected or projects are stagnating.
In addition, the time keeping functions allow us to bull approximately 10% more hours, just by keeping better logs

Puntos a favor

Having all of our leads and project management in one place allows us to follow through relationships with prospective and current clients, right from the initial contact to project delivery and follow up.

Desventajas

The learning curve is quite high and on boarding new employees takes some time. This just needs the procedures set up but it does take resources in a small company.

Jan
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Valuable for Management Consultancy with Distinct Lines of Business

Revisado el 25/9/2018

Puntos a favor

- we loved the idea of a fully integrated professional service system. TImesheeting, project management, and business development (prospecting) follow-up, and project cost tracking were essential for us.
- we use everything in Accelo except 'ticketing'.
- we were initially attracted as well by the invoicing and the project profitability features.
- time sheeting, project cost tracking, business development (opportunity funnel) and basic project management work very well for us. The team - including external contractors - use the system externally, and it greatly streamlines our weekly All Hands review meetings.

- We have consultants with extensie experience with Salesforce and Work, and they comment this is much better suited to our 'professional services' application.

Desventajas

- the proposal/ quoting functionality has been a disappointment. We wish there was better functionality to impot text, 'view' andedit and modigy layout, due to the nature of professional services work. The quoting/ prosposal module is probably fine if you are quoting 'canned' services like web design packaging, or system configuration / maintenance, but not for much else.

Joshua
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

I couldn't function without Accelo, but it still drives me crazy!

Revisado el 24/7/2018

Puntos a favor

It has so many features that it's light years ahead of anything else I've tried and I've been through dozens of programs. I'm probably using 10% of the features yet it's still indispensable. I love how I can set different rates for different clients, even the same clients but for different projects. I can fairly easily track my time and send invoices.

Desventajas

That said, Accelo is so utterly confusing, that if you don't already have a complex management system that you're converting from, and is one which you already mastered, you can get very easily overwhelmed by the differences between Retainers, Tickets, Projects. You can attempt to just use one of them and see how it works for you, but then certain items won't be billable if not set up with the correct item. I wish they had templates set-up already designed for different industries, where they had instructions of how to setup and perform specific processes for your needs. Then a guide to stages to go to the next complexity of tools. I feel like I can't move forward for fear of breaking the 10% I'm able to use properly (or improperly). Support is very poor and only available via email. It can take a day for a response and I find myself having a week long back and forth on something that would take just a few minutes via phone.

Respuesta de Accelo

Hi Joshua, sorry for the frustrations with support. Since your review we've invested a lot into building out our support team, and have also introduced options for real-time support for users who want/need it for their businesses.

Loris
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

One stop Solution

Revisado el 4/11/2016

Accelo is one of the most systematic and organized application. I opted for the free trial and was...

Accelo is one of the most systematic and organized application. I opted for the free trial and was very much pleased with what it offered. It a system or strategy that helped me managing client interactions, dealing with future and current customers, optimizing and systematizing relationships between them. It is a cloud-based CRM platform, which allows me to stay connected with the client information whenever and from wherever. All the requirements to satisfy a client could be done online through the AffinityLive application. It also integrates nicely with other applications such as Google related applications (Google Mail, Contacts, and Calendar). The user interface is easy to use and navigate. Glad I came across it. I am so relieved all the work is done easily with this.

Puntos a favor

It can seamlessly be integrated with all leading platforms.
It helps accumulate everything at one place be it CRM, Email, Project Management, Support Ticketing etc.
They have one of the best support services.

Desventajas

The only con that i find in it is that it is abit tough to learn at one shot. So new ones take some time in getting handy with it.

Shahidul
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

A Wonderful Project Management Software!

Revisado el 28/8/2022

Puntos a favor

It kind of changed a whole lot of my teams work ethic, and system. Helper us immensely with unique set of features, especially, syncing schedules, result tracking.

Desventajas

Nothing much really. Just that the pricing is on the higher side. Not a deal breaker though.

Respuesta de Accelo

Hi Shahidul, thank you for taking the time to leave a review! We're so glad to hear that Accelo's unique features are helping your team manage schedules and track results. Thank you again for your feedback!

Amel
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Teamwork and report

Revisado el 17/7/2019

Puntos a favor

It's the perfect app for teamwork, log your time, make a report and to let you know where the project is heading.
Easy tracking of the project and who is working on it.

Desventajas

It's not that easy to set at first.
You need to be careful when you tracking you.
The reports are not very easy to read and you cannot have them in pdf.
You have to report the exact time that you were working on each task.
Unfortunately, as sometimes I am doing many tasks at the same time its not really realistic for me to track the exact time.

Alternativas consideradas

Everhour

Razones para cambiar a Accelo

The setting and the report are more visual. You can have them in pdf. Easiest to see how many time each team member logged. You can track minutes or hour.

Respuesta de Accelo

Thanks for your feedback, Amel! I'm hoping that the work we're doing on with reporting right now will be something you find a lot of value from!

Adam
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

After many many project management software trials, this is my FAVORITE

Revisado el 26/2/2018

Time saving and much much better project management.

Time saving and much much better project management.

Puntos a favor

Love the ability to see all tasks and drag and drop through deadlines. Love being able to track a project from proposal stage through quoting through project management and billing. Unique and totally awesome end to end product. Oh and awesome email integration.

Desventajas

Takes some time to learn and setup. There is a service you can buy to have them set it up for you, but the truth is creating scalable systems for your business processes is tough. Accelo makes it a helluva a lot easier, but you still have a lot of thinking and work to do to enable you to do the job you want.

Sarah
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Best all-rounder for service agencies

Revisado el 6/2/2019

Using Accelo as a solo web developer I've saved money on separate tools, and can present a...

Using Accelo as a solo web developer I've saved money on separate tools, and can present a professional looking approach to my clients. I can also take a project through steps from selling the idea, producing, building and invoicing for it in one system.

Puntos a favor

I love that Accelo integrates sales, projects, tickets, time tracking and invoicing. It feels like there's a place for everything and everything is connected.

Desventajas

There are a lot of rough edges, both poor UI choices and pieces that don't quite have the functionality expected. I get it, its a big system and it's hard for that to be elegant – but I wish they'd spend more time trying.

David
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best all round CRM, Project Management and Invoicing software.

Revisado el 2/11/2016

I've been using Accelo for over a year and found that it has become an integral part of the way I...

I've been using Accelo for over a year and found that it has become an integral part of the way I operate my business. Having tried a couple of platforms previously, I've found that Accelo is the best all round solution if you require an end to end CRM and Project Management.

Puntos a favor

Abundant with features, slick user interface, iOS app available which syncs with the online software, integration with all the popular software platforms like Xero, Gmail, Google Calendar etc.

Desventajas

No cons to report for Accelo.

Kim
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Problem solver

Revisado el 14/12/2018

So far, so good. Since signing up, Accelo has made some drastic updates that make the product...

So far, so good. Since signing up, Accelo has made some drastic updates that make the product better. The lags we used to get in uploads seem to have disappeared. I love a company that doesn't simply rest on its laurels, but are continuously improving.

Puntos a favor

I love the customability of this software. It works for our clients, and for us.

Desventajas

The focus seems to be on tech support, but we are supply chain support. I would love to see some of the functionality be able to be adjusted to follow the supply chain a bit better. However, the fact that it is project based makes the overall function workable.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Prueba gratis
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 6.0 /10

Full of functions which provides compliexity

Revisado el 15/2/2019

They have tried to satisfy so many requirements in enterprises. This became their system complicated...

They have tried to satisfy so many requirements in enterprises. This became their system complicated and difficult to work.

Puntos a favor

1. It Supports a comprehensive variety of activities in an enterprise including CRM, Sales, Projects, Tickets & Requests, Contracts & Retainers, Tasks & Activities (Operations)
2. There are good API’s for integration with other systems.
3. It seems that they have published their API code in GitHub, so programmers can join and improve their API Code.
4. There is good integration with Google including google contact and google calendar
5. Very good Setting for “Module Titles” so a variety of users can customize the application based on their own industry and literature
6. Supporting the concepts of “Default Billable Rate” and “Default Cost Rate” for any user is really nice for having a costing system and evaluate the profitability of every customer.
7. A task can be against so many concepts including Project, Period, Ticket, Sales, which provide great flexibility for software.
8. The Idea of Task Board is really nice and this is a very good tool for monitoring tasks and keep them in mind
9. Mentioning about their blog is good for creating loyalty

Desventajas

1. They tried to have a good responsive web application, but they were not fully successful in this case. Some of the icons on the upper toolbar will not accessible when the size of browser is in its minimum width. Alternatively, when the “List of Activities” is open and I change the width of browser, some of the texts will be override on each other.
2. Defining tasks is not very user friendly. For example when we want to define a new task and we don’t enter anything in the textbox of “Search Accelo for Company or Work” the Error Message is “Against field is required” this is right that the empty field is marked by a red box, but it is not very clear and user cannot guess which is the “Against Field”; because even there is no tooltip for it.
3. Some of the Help Videos are not updated based on the last version of the application. For example, a Video about timesheet just shows Weekly Timesheet and not Daily Timesheet which it seems that this menu has been added recently.
4. Application Setting is really complicated and full of different options for everything. Learning this comprehensive setting is difficult. It was better; there would be a “Search” to find whatever an administrator is looking for it.
5. A task can be assigned just to one person. It means that there is no common task for team members.

Valentina
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Flexible, customisable, easy to use

Revisado el 18/12/2018

Business clarity on tasks and requirements and deadlines are definitely my favourite. I love the...

Business clarity on tasks and requirements and deadlines are definitely my favourite. I love the platform a lot, but as a small business (1st year of operation), it's by far my biggest expense after rent (and not much between the two figures). Perhaps my set up isn't correct with user admins, but the #1 priority is for timesheets, and for that, everyone seems to need the most expensive option. Honestly, I'm at a point where I have to review other platforms because of the cost, but I really don't want to because I do honestly believe in what Accelo can do and if using all the right features, I know will be integral for the business to grow.

Puntos a favor

I love that I don't have to teach my team to use Accelo, they get their login and they are away.

The scheduling tool appears really powerful to streamline the use of studio production.

Love the task management and budget flow, it really is the most comprehensive platform I've used and I've tried quite a few before investing in Accelo.

Desventajas

The charge per user, when some of my users are just timesheeting and not much else. For a monthly cost, it can build quite quickly with part timers and freelancers involved in the business.

I find the PDF of templates a bit clunky, whilst they can look great on the screen, they don't always PDF accurately.

Biggest bug bear is the inflexibility with proposals to show a weekly cost, one off cost, monthly cost or annual cost. It seems to calculate and bundle as one. This would be a good game changer to have these options sorted out.

Jessica
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

An excellent all-rounder

Revisado el 2/11/2016

In our business we can have a long sales cycle, we also have consulting work, training, software we...

In our business we can have a long sales cycle, we also have consulting work, training, software we resell, support level agreements, adhoc support tickets, and we have larger project work as well. It is a lot to manage with a small team.
I tested many software solutions before we chose Accelo. Many packages were great in one area of our business but couldn't transition work as required. That is what really attracted me to Accelo. In Accelo you can start with a sale, migrate it to a project or a support ticket or a support ticket to a project. The system has the flexibility to work with the systems you are already used to and at the depth you want to go.
Accelo is a great all-rounder for a small business. It also integrates with the major accounting packages to ensure the tail end is taken care of as well.
When it comes to support, I've found the Accelo team to be supportive, encouraging and tuned in to their customers. The software is also evolved and improved regularly to respond to customer needs and to fine tune functionality in this worthwhile tool.
The time tracking functionality in the tool is excellent, and one of the features which sold me on the tool. I love the integration with outlook as well, creating that audit trail for future reference. In some ways though I think activities should come through with an aggregate cost, to simplify reporting to clients - sometimes too much information is a bad thing. It also takes longer than I would like to complete a time sheet and sometimes time is missed because work hasn't been approved. Also as updates are always happening, the time isn't static and this can be an issue when auditing time spent against an invoice down the track.
Customer facing reports/dashboards are also sourly lacking in the tool and my number one frustration right now. When a client calls me up and says how is my SLA tracking. I want to be able to produce a report which gives them the 5 key pieces of data they are after on the spot and send it to them, or at the very least screenshot it - at the moment we will export a detailed list of the support tickets and projects in progress for a client into excel, aggregate and manipulate the data manually and a create a dashboard front page which we then send them. It's a lot of work.

Respuesta de Accelo

Hi Jessica,

Thank you for your feedback! You are not alone in asking for more reporting. Luckily we are looking to release a beta integration with PowerBI within the next few weeks. While we also work to improve our native reporting, having a dedicated BI tool that connects directly to Accelo will be key in providing detailed reports.

Kind regards,

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Accelo the platform for efficient planning

Revisado el 17/4/2021

Since using Accelo we have been able to verify that it is a far-reaching software capable of...

Since using Accelo we have been able to verify that it is a far-reaching software capable of managing projects, optimize billing, expand the effectiveness of sales and service, highlighting that in project management has eliminated the problems of planning and scheduling of our work teams, also due to the ticketing systems it has we have managed to boost monitoring and improve our customer service, leaving in this way that the billing needs have been fully covered

Puntos a favor

Accelo is a truly effective platform for planning, executing and delivering jobs on time, as it takes care of undoing all those manual tools that hinder overall growth, boasting extremely robust features for project planning, team scheduling, task management and client registration, among other things, it is a platform that boasts excellent customer service and an impressive price-performance ratio

Desventajas

Within the main features that I dislike about Accelo is that it has few integrations with common tools, just as it needs to improve customization options to achieve adjust the needs that any company needs

Respuesta de Accelo

Thanks for the great feedback! We'd love for you to share any additional information on ideal potential integration partners within our Ideas Forum (ideas.accelo.com). We have some exciting integrations in the pipeline - so stay tuned. Thanks for being a part of the Accelo community.

Christian
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Amazing CRM and Project Management Tool for your small or midsize biz

Revisado el 1/11/2016

At the same time this online tool comes out of the box ready to run and play, it also allows you...

At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business requirements... Zero coding programing... everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees.

Puntos a favor

At the same time this online tool comes out of the box ready to run and play, it also allows you and your business to customize the workflows and projects skeletons to shape to your business... Zero Programing with Coding.. everything is very intuitive, visual and helps you manage and delegate the entire process since the moment the client/customer knocks the door to approving and billing. It's helping my business grow and helping create accountability across our teams and employees.

Desventajas

needs improvement in mobile app. need to provide better training on setting up when starting from scratch, even after paying for the full initial setup package.. still needed to invest internal time to personalize the tool to our requirements

Cheryl
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Effective tool but missing some key functionality for management of a team

Revisado el 27/12/2018

The company is good to work with. They try to be accommodating with requests. Their support team...

The company is good to work with. They try to be accommodating with requests. Their support team is responsive. There are some fundamental functionality missing from the system such as the ability to apply a discount to a quote. Also the way margins are calculated is incorrect. I need to recalculate by myself. Some of the dashboards are not meaningful. I would love to see the company spend time understanding reporting needs, and update the software to provide more meaningful information.

Puntos a favor

The ability to create an opportunity, quote, and then close it into a project where we can assign resources and log time is very convenient.

Desventajas

Reporting capabilities are severely lacking. I have to try many different ways to pull out data into excel and further manipulate it to do the type of analysis I need to do as the leader of a team. When I filter data, it doesn't always make sense and it doesn't leave me confident that the data is accurate.

Katy
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Use this Everyday

Revisado el 11/2/2021

I use this everyday and I love when our company transferred over to this software. We are so much...

I use this everyday and I love when our company transferred over to this software. We are so much more organized and work better as a team within this program.

Puntos a favor

I love how organized you can be as a whole within the company. Everything seems to transfer well between coworkers and keeps us extremely organized.

Desventajas

There are things I feel like are more difficult to understand but I also feel like that is mostly user error. When it comes to creating PO's I think the process could be easier inside of that to go ahead and create an expense.

Respuesta de Accelo

Thanks Katy for the great feedback! We'd love for you to share any additional information on your experience with creating PO's and expenses, and how you think it could be improved within our Ideas Forum (ideas.accelo.com). Thanks for being a part of the Accelo community.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Tries to do too many things and fails at most of them

Revisado el 28/11/2018

Puntos a favor

We used it as a helpdesk ticket taking platform - it functioned. Time tracking was a great feature Accelo did well.

Desventajas

Frequent outages and unexplained slowness plagued their environment when we used it. Things were on their roadmap indefinitely, metrics and analytics were nearly non existent. One of their devs even got snarky with me on a public forum when I pointed out some areas for improvement. We as an organization have since moved to another platform and have not looked back.

Respuesta de Accelo

Sorry to hear you had a negative experience and that you felt one of our devs was snarky with you.

Re: slowness and performance issues, as a scaling technology company there are times where there are growing pains - we sincerely apologize for the inconvenience these issues caused for you. We did have a rough period in early 2018 (detailed at https://www.accelo.com/resources/blog/system-outage/), but thanks to the work done by our systems and security team in the later part of 2018, we've had an uptime for 2019 to the end of August is 99.991%. We've also been able to benefit from upgrades to our database infrastructure with AWS to be able to have a lot more auto-scaling to help ensure we're well placed to handle periods where things ramp up.

Again, apologies you didn't have a great experience, and thanks for your candid feedback.

Richard
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I'm a bit smarter and definitely more productive with Accelo

Revisado el 5/2/2019

Accelo has given me a "picture" of my business that, initially, I was reluctant to believe....

Accelo has given me a "picture" of my business that, initially, I was reluctant to believe. Sometimes that first accurate picture isn't pretty, but I'm thankful for it.

Puntos a favor

Accelo has encoded the work flows for my business. I was unaware of some of those flows, so the software has educated me. It solved problems I didn't know that I had.

Desventajas

What I like least really has nothing to do with Accelo. It can be complex, but, for me, that was because I didn't understand some of the complexities in my business.

For example, the Retainers section has you trying to understand the options that they give you. Your first question will be, "Why does this have to be so complex?", or "Who would do it that way?". When you realize the reasons that they structured Retainers, you understand the power of it.

Mike
Calificación general
  • Sector: Diseño gráfico
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Simplifies task management and billable time

Revisado el 26/3/2020

Overall, Accelo makes our daily lives as designers much simpler. We are still learning something...

Overall, Accelo makes our daily lives as designers much simpler. We are still learning something new and helpful within the software every day and their customer support is VERY on top of questions and concerns.

Puntos a favor

Integration with Gmail makes creating tasks from emails very easy. The ability to create projects by client makes keeping tasks organized and logging time a breeze.

Desventajas

Accelo can definitely seem intimidating at first as there are a ton of menus that can take time to familiarize yourself with.

Michael
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Pro's and Con's

Revisado el 11/2/2019

i like using accelo, i have already and will continue to recommend it.

i like using accelo, i have already and will continue to recommend it.

Puntos a favor

We like it because its web based, i enjoy the mobile app (although there are differences in app and desktop views that confuse users)

i love the project management section, very detailed and familiar in its design structure.

Desventajas

as a new administrator, editing is not as user friendly as i wished, i hope for better video tutorials in the future

Shawna
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

TimeEntry/Expenses/Invoicing

Revisado el 12/9/2017

Puntos a favor

Though we don't use all of the features we do use it for several key functions including TimeEntry - Expense reporting - Invoicing etc. Nice to have one system to avoid numerous integration points, and reduce redundant data entry. For a small company we found it cost effective in comparison to others and keeps everything in one organized spot for increased productivity.

Desventajas

Can be a bit touchy with removing users. Removing a user shouldn't delete them from ever existing in the history. Know what you're doing-take advantage of their training.

Robert
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I now know what's going on

Revisado el 13/11/2018

Onboarding was easy and I did it without assistance. Ticketing is easy. The dashboards are awesome...

Onboarding was easy and I did it without assistance. Ticketing is easy. The dashboards are awesome and give me an amazing overview of my business.

Puntos a favor

Email capture, all of our clients and vendors communications are automatically captured and linked with the tick and user it belongs to. My techs don't have to use the software to keep it up to date they just have to email like normal.

Desventajas

The calendar is exchange. I would like a way to easy see the schedule of the days tickets without leaving the app Ang going to Outlook.

Steve
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

A superb product

Revisado el 19/5/2015

This is a superb product. it really makes a lot of sense if you need something in the PSA space....

This is a superb product. it really makes a lot of sense if you need something in the PSA space. You really get the idea that these guys know what you would want to be able to do and then provide it. Time and again I have asked for something that is already actually there and in place.

Coupled to this you get unbelievable follow up and service. Tech support invariably duplicate what my question is. answer it quickly, are honest if they can't help and proactive when they can.

No question is ever a dumb question. Time and again these guys have answered me, helped me and taken my calls, not because the product is hard to work with - on the contrary, but because I am trying to get the most out of the product and have had a lot of questions.

I can speak from having had the experience of working with and configuring systems such as Oracle E-Business Suite R12.1, Microsoft Project Server 2007, Clarizen, Salesforce and others.

Nothing holds a candle to AffinityLive for functionality, value for money and overall support. I strongly suggest you take a look - we did and I think it was one of the best decisions we made.

Respuesta de Accelo

Hi Steve! Thank you so much for your kind comments. We are so happy to hear that you were happy with our service. Please let us know if there is anything else we can do!

Ellen
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

quotes to contracts to projects done seamlessly

Revisado el 1/8/2019

good for client management and productivity tracking

good for client management and productivity tracking

Puntos a favor

fully fledged CRM to manage leads effectively through the quotation process. Good way to monitor time and activity at work to understand and prioritize product time. Very well integrates with email, voip and salesforce to allow for good handle on information flow across system and give a consolidated view.

Desventajas

nothing much that i can think of which needs to change.

Alternativas consideradas

HubSpot CRM

Razones para cambiar a Accelo

more focused on enterprise servops