Opiniones de Salesforce Sales Cloud

El CRM por excelencia. Es innegable que como software para el seguimiento de ventas es el más potente. Además permite hacer casi cualquier cosa y es 100% customizable a la necesidad de cualquier empresa sea cual sea su modelo de negocio.

Pero uno de los mayores inconvenientes de este software es su complejidad. Es necesario un buen equipo de desarrollo no solo para ponerlo en marcha, si no, para continuar sacándole partido a largo plazo.

La flexibilidad y facilidad a la hora de la implantacion, siempre recomendable ir de la mano de un buen partner.

Realmente, dada la modularidad del ecosistema de Salesforce, no hay nada que haya echado en falta, siempre se pueden ampliar características y, por otro lado, también está la store en la que se pueden encontrar todo tipo de módulos, conectores,...

Que tengo toda la informacion de la empresa en el mismo lugar.

el desarrollo del marketing no es tan completo, mailchimp funciona mucho mejor para mis campañas de email marketing

es fácil de usar y se integra con las herramientas de la empresa

hasta la fecha no encuentro nada que no me guste

Es una herramienta que es necesaria para cualquier empresa que trabaje en el área comercial, la mejor de todas

para nada no encuentro ningún problema la he usado en distintas empresas y siempre funciono a la perfección

Es un software integrado con facilidad de uso. Es configurable e integrable con otros software. Puedes tener gestión en línea a través de chats y correos electronicos.

Es un software altamente confiable que no le veo negativas.

Realmente disfruto trabajar en Salesforce y ayudar a otros a obtener lo mejor del sistema.

A veces, la cantidad de opciones puede parecer abrumadora, pero todavía tengo que encontrarme con un problema que no se pudo resolver.

La plataforma permite una facil interacción para cargar la información de cliente, hacer seguimiento a las visitas, asi como tambien un historico de la cartera de clientes.

Integrar la antigua herramienta con la nueva plataforma fue complicada y casi que se tuvo que realizar uno a uno de nuevo.

No hay pros: me han engañado a mí y a mi equipo.

Contras, la principal: el engaño. Algo que nunca tolero... no suelo tomar tiempo en reseñar, pero os advierto. Me cobraron más de 600 euros haciéndome firmar rápidamente un contrato. Me activaron el producto a los días, y desde entonces, probando y viendo que no era lo que necesitábamos, hicimos uso de nuestro derecho de desistimiento en los primeros 14 días desde empezar a usarlo. Ellos se acogen a que eso empieza a contar cuando firmas, no cuando lo usas -mentira-. Es triste que por 600 euros para una empresa que factura millones manchen su nombre así. No sé cómo advertiros, pero el vínculo está muy roto. Triste.

La facilidad en la gestion y seguimiento de las metricas y los indicadores de ventas

que hay algunas cosas que son complejas

debe ser mas estable recomiendo usar data base basado en no sql

inestabilidad cuando el uso es extensivo

Salesforce al igual que otras grandes plataformas digitales o empresas multinacionales, tienes un software muy robusto y parametrizado según los lineamientos de ellos.

Por esa razón es una plataforma digital lista para ser utilizada por cualquier empresa, el soporte técnico es genial y el nivel de postventa es rápido.

Sin embargo es costoso, si una mediana empresa quisiera utilizar su API debe pagar miles de dólares por tener acceso al mismo. Existen otros software mucho más accesibles y flexibles.

Los resultados finales que se pueden generar y lograr mediante el uso de la plataforma son muy buenos

Es bastante complejo de entenderlo, facil de complicarse dentro de la plataforma y perderse, podria ser bastante mas sencillo y simple su UI para una mejor UX

No me siento identificada con la plataforma, no la comprendí.

No me permitía un formulario de registro, no tenía una presentación de marca para entenderla y enamorarme de ella.

Me gusta por qué puedo integrar los flujos y obtengo información de cada cliente.

Solicite ayuda al inicio y después fue fácil su uso.

While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus.

I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.

The ability to integrate with such a large number of 3rd party apps and build the ultimate tech stack

The platform is so powerful and has so many features and functionality, the more complex your use case the odds are you'll need to hire an expert to build out your org

The prospect of improving project tracking, opportunities, etc. for the ad agency side of our business. It was going to change our business life. It really seemed like a good idea.

The set up process was poor, hence we didn't help ourselves much by the inept, unschooled effort in setting this tool up. It required the commitment of more time and staff than as a four-person enterprise we had to spare. But no one told us that. Frankly, the legal pad that we used to keep track of issues and opportunities was far better than this expensive nightmare that withered off eventually due to non-user-friendliness. It's great for a big company, but once they sold us and we signed on for three long years, we were sunk. Even the print and format of the reports was too small. Maybe we were incompetent, but no SaaS user should ever be so up a creek.

The customisation is incredible. You can change, add, update, reconfigure basically everything. There are so many standard objetcs to play witha nd then you can create brand new ones to fit your requirments. The possibilites are endless. It also has, hands down, the best online system training i have ever seen. Trailhead allows you to pick an area of interest, learn as you go, put your training into practical use in a dedicated salesforce org and then automated testing of what you have completed. Truly world class.

The possibilities are endless, dauntingly so. The intial configuration is time consuming and there is a lot of knowledge required to get the setup right. Doing it without a trusted 3rd partner is very difficult. It is also expesnive of course but really it's in the "you get what you pay for" category.

Salesforce has a lot of features which we can use right away and has the benefit to build many automations and integrate other systems on the Salesforce platform with less hassle and more reliable way. Salesforce provides more ways to implement new things in the system using best practices.

Salesforce support can be more quicker than current turn-arounds. The pricing could be less with purchasing more bundles in the Salesforce platform. The UI can be more better with changing color palettes and make the UI changes more quicker avoiding cache issues on the browser.

We loved that this tool became an indispensable part of our strategic meetings, provides valuable information, it is customizable, works in the cloud, not hard to implement and allow all levels in tha organization to perform analysis.

The main disadvantage is the price, it is one of the most expensive CRMs in the market. It does have a 3-4 months learning curve.

It's great that you're able to work with so many different programs. It's great that you can tailor it to your company's specific requirements, too. Salesforce provides some of the best and most user-friendly workflows we've ever encountered. Salesforce Sales Cloud's scalability is another feature I appreciate greatly. There are few CRMs that cater to a wide range of business sizes and can be scaled up or down as the needs of the organization change.

Overwhelming when implemented incorrectly. There are times when it's difficult to keep track of everything. Small-business pricing might be improved, in my opinion. Also, there is a learning curve, but that's fine because CRMs are all the rage these days. I've utilized up to this point.

I like this software over any of the others I have used and I find the functionality to be key to my success. It is by far its biggest pro. Being able to easily use the software as its intended to be used should always be paramount.

The cons I have found are few and far between. If I had to pick one it would be the calendar and how it functions. I would like to see some tweaks there but, other than that, I have more pros than cons.

I like that is is universally deployed. And has more functionality than we will ever need - so we're not looking for solutions we can't have.

The cost and the rigid annual contracts. The fact that if we need to delete to licenses but still have to pay for them through the remainder of the contract is unfair.

Salesforce Sales Cloud is a feature loaded tool and very easy to use. Following are the Pros of the too:
- Sales Data for specific period
- Multiple attributes and fields to analyze data
- Ready and quick data import/export
- Follow ups
- Detailed data to analyze pipeline
- Quick data dashboards
- Various readily available report
- Helpful in sales forecasting

Although Salesforce Cloud sales is great tool for any enterprise but the pricing of the product can be reduced to reach mass audiences and enterprises.