Opiniones de Kickserv

Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.

There are no issues or downside for my company.

How easily you can look up your customer, whether by account number, last name, address. You cant go wrong.

At this point I have not come across any snags, and when I do I use the HELP button which is great.

The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs.

We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available

Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out.

Individual asset/equipment history would definitely be useful.

The ability to store everything together.

It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.

I like the ease and convenience of the software. It is very user friendly.

No complaints. We have used the company now 6 years.

I really enjoy being able to review our customer base, & the ease of billing/payment before we leave.

The reports could be more user friendly. It's not always the easiest to decifer how I can get just a P/L number for the jobs entered.

Mobile app for techs while in the field.

Image upload with bad service is slow but that’s only with bad service.

Ease of use is the best feature. Very simple to teach to others

Nothing really. I like this product a lot

Kickserv is easy to use and easy to learn. It has more than enough functionality for my small business and integrates well with the Stripe payment system. The scheduling and calendar feature are extremely useful in daily planning.

The home page is useless. Some of the reporting functions need work.

Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening.

We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature.

While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these.

I don't have any specific "pros" to mention about this software, we love everything about it. Kickserv helped us do away with bulky job files, helps us manage weekly timecards for our technicians, gives our customers access to all of their job history and makes life in the office so much easier.

I have yet to find anything that I do not like about Kickserv.

It is quite user friendly and if you do not understand something - ask customer support and they will reeply within the hour typically within a couple minutes.

The cellphone version is still a work in progress - It works great for basic scheduling, but you can't schedule reminders, for instance, other than through a computer.

The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

Encompasses all aspects require and integrates with accounting software.

Doesn’t always sync easily with our accounting system.