Opiniones de SuperSaaS Online Appointment Scheduling System

Es muy fácil de parametrizar y permite una parametrización muy flexible y adaptable a todo tipo de usuarios

Es mejorable la configuración de restricciones complejas ya que la flexibilidad que ofrece no permite ajustar demasiado.

Cumple con todas mis expectativas respecto a gestionar citas con facilidad

La experiencia en móvil podría optimizarse más, a veces se siente muy lento.

Supersaas has made scheduling a breeze for us! We schedule 5 different spaces and this software makes it easy for our customers to book themselves!

It's missing an option to pay via bank debit, which would be nice and the phone software is a bit complicated to use.... But overall has most of the features we need.

The best customer service - they are so quick (responses within the hour, sometimes within minutes!), and always provides the answers I'm looking for.

Some functionality is clunky. We offer lots of series-classes that students must sign up for all sessions the functions available to handle this doesn't fully fit our needs, so over the years we've added in some manual workarounds. There also isn't a "shopping cart" option for students to add several items and check out and pay at once, they have to pay individually which is clunky for our users.

High personalisation, easy to use for clients to make, reschedule and cancel appointements. There have been many positive remarks about the good overview of available slots. I was considering to work with a call center / telephone service for my agenda but with Supersaas there are no mix ups and no time lost in finding a slot that suits. Occasionally people have difficulty registering - these are generally elderly or less computer literate persons .

The biggest inconvenience for me is the lack of personalistation of the reminder message. The start time and end time of the appointment seems to be confusing in the text as people regularly show up when their slot is ending. If only the start time would be mentioned the client would not read over it and notice only the last bit of the sentence.
The schedule on mobile devices has a different interface and the button to see desk top version has to be tapped. It is not clear how to change this setting. Sadly this button is on the bottom of the screen and you need to scroll down al the way - lots of people do not find this button.

What I like most is that we no longer have drivers showing up and hovering over our receiving attendants distracting them from their primary focus of accurately receiving our food products.

What i like least is that in the "use" screen you have to open each "tile" to see the supplier to be received. Also, to my knowledge there is not a way to easily document the time the supplier arrives/departs to dial in the amount of time it actually takes to receive orders, which would allow us to more accurately book appointments.

Ease of use and availability to clients at all hours. Ease of changing hours. Choice of colors. It's nice to have the ability to look at past and future appointments as well as current appointments.

Administrator cannot put in e-mail of client on the admin screen. Feedback from clients that it isn't user friendly on their phones.

fast and easy, and my students like the monthly view to select the day they want classes - works on every device, cost-effective for small biz, flexible, tech support and website great

It could have a bit more detail in reporting features (like to pay teachers or break down my month for total sales) but it the big scheme of everything else not a deal breaker.

- the download feature and
- the way that you can change the layout, look and messaging

Ummm....... I guess that it doesn't come with themes like Windows desktop for appearance - you could still do something like that but it would take a lot more work

Ease of use .
Simple layout.
very less efforts on Admin to set it up.
The features.

The notifications and reminder method can improve.
Reporting Features can be better
They don't support corporate billing

Our company hires crane borer erectors for our local electricity utility companies. We use SuperSaas to book each unit on a first come first served basis. Companies booking our cranes can make bookings for critical jobs months in advance.
Several different companies can book in our system and enter commercially sensitive information into the system knowing users from other companies can't access that information.
The sophisticated form builder allowed us to capture all the information our employees need to do each job.
The system has been fast and extremely reliable, and has grown as my company has grown. We started with the free service and are now on the second paid tier. I've never once regretted selecting this system or paying for it. It's worth every dollar.
We are currently developing a custom iPad application to tie the booking system into our accounting system.

I would like to be able to copy existing forms to other bookings and I'd like to be able to split multi day booking into single days to provide equipment required for each day.

This software is a dream come true for me. For years I used excel spreadsheets to schedule youth baseball players to come to my house to practice. I would receive phone calls the night before or the morning of the sessions, with parents canceling their child's lesson. It was a PAIN.

Now, all I do is set up the slots in Supersaas (along with my rule of no cancellation within 48 hrs of a lesson) and Supersaas does the rest. My partner and I get automatically notified of all activity and we can keep track of open and booked spots.
Supersaas is magical and an incredible time-saver and organizer. And interestingly, I learned about Supersaas from a web designer in Croatia!

There is a slight learning curve but it's well worth it with the data that becomes available.
Can't think of any other cons.

I had a team of paid experts to compare and contrast the many options available at our choosing out there for our companies' needs! We also included, customizing our own scheduler by hiring an I.T. crew to build exactly what we would want it to have! While working on many aspects, options out there, the marketing team came across SuperSaaS! They vetted it out, began using it in a beta style testing format without myself or my team involved. Finally, after many options we had to choose from they pitched us SuperSaaS! By far, it has blown me away on how nicely it works and is so easy to use! I would highly recommend this to anyone wishing to have a simplified version of scheduling or appointments taken care of on the web using SuperSaaS! So inexpensive too!!! It's truly a win, win!

Honestly, not much to say in regard to things we didn't like about it!

Ease of setting up customers, ease of use for customers. Clean look for end users.

Scheduling records are kept for 1 year only then purged. We would love to be able to download or keep or be able to track for a few years back. We needadditional colour coding for the classes we offer.

Easy to use by all my co-workers you don't need digital skills, its simple and direct. You make a shedule (we make about 200 shedules a year)then time slots and that's it, It's also simple for our clients just log in and book. This program boosts the satisfaction of our clients

Sometimes it's to manual, there is no system to upload a spreadsheet of slots. So when you need a shedule with 50 different slots, well it takes time.

The software is easy to use, allows for multiple users. We have various tenants in our building and this software makes it easy for them to schedule meeting rooms. It takes a huge load off one or a couple of people to be responsible for the schedules. It also allows the option of keeping certain meeting rooms private and only available to those who have the link to that room can schedule it. I like that you can schedule events right up until the time so that if an impromptu meeting arises, if the room is available, you can block off the time for your meeting. I like the customization piece of the software as well: adding multiple meeting rooms, designating times available, as mentioned, multiple users. We did finally upgrade to the 300 available meetings as we kept running into the limit of what can be schedule, so were adding several meetings every two or three months. Now we can add the recurring meetings for the rest of the year. If they change, we just delete the series.

Honestly, nothing comes to mind of what I like least. It works well for us.

That is integrated with my website calendar seamlessly

limited financial connectivity, like working with banking POS systems like Moneris

Customers can make their own appointments, which frees up our officers' time by cutting down phone calls and data entry.

Not being able to customize fully some of the automated email responses, and other various components of the calendars such as setting alerts based on certain data the customers enter into their appointments, and not having the ability to "link" calendars to be able to search for customers making multiple appointments across multiple calendars, or at least alerting people to when it occurs.

The best part of this software is that is free to start with.

The worst part of the software is that if it is used too much it costs money.

Supersaas is so easy to use and responsive, it's very seldom that I have a problem with the program. When there is a little glitch - normally user error - a quick email to Customer Support results in a timely response and resolution.

I can't email directly from the program.

That you can set different parameters. And you can download list for each day. That you can download a list of all of your volunteers and also see the last time that they signed in.

Now volunteers see circles and we have had a lot of complaints about that. They liked the check marks better