Opiniones de Paycom

Paycom
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1015 opiniones

- Sector: Internet
- Tamaño de la empresa: Trabajador autónomo
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Paycom
Revisado el 19/11/2022
Excelente software siempre lo sugiero a amigos y conocidos.
Excelente software siempre lo sugiero a amigos y conocidos.
Puntos a favor
El proceso de nómina se ha vuelto mucho más eficiente y en general, es una nómina mucho más fluida. También me encanta que tengamos un representante disponible cuando sea necesario. Si nuestro especialista no está disponible cuando llamo, se aseguran de transferirme a alguien que pueda ayudar.
Desventajas
No hay nada en este momento que no me guste de Paycom porque todo me ha sido explicado muy bien. Me gustaría que todas las fechas importantes, como cumpleaños, fechas de contratación y números de seguro social estuvieran juntas. En este momento, debajo de fechas y recursos humanos, el número de seguro social no está en esa sección. Al completar la documentación adicional, creo que tendría más sentido tenerlos juntos. Tener estos números reales juntos facilitaría la experiencia.
Respuesta de Paycom
We're glad you're enjoying Paycom and our dedicated service members who work hard to ensure our clients receive great care. Your experience is important to us, and we appreciate you taking the time to leave us your feedback. If you'd like to discuss in further detail, please reach out to us at feedback@paycomonline.com.

- Sector: Producción de alimentos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
The easy way to manage and view your paycheck and schedule
Revisado el 4/1/2024
Puntos a favor
The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go
Desventajas
I didn't have any dislikes about this product.
Respuesta de Paycom
We're grateful you took the time to leave us a review, Brandon! It's great to hear Paycom made accessing your information so convenient!
- Sector: Biotecnología
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Not global - good for American teams only
Revisado el 5/12/2024
I use paycom to track our US team's learning, but there's no easy way to create a report just for...
I use paycom to track our US team's learning, but there's no easy way to create a report just for that team so I have to resort to going into each user profile one by one to check if they have completed certain training. If it can be done, I can't find it in the list of pre-determined reports.
Puntos a favor
Paycom has a lot of useful functions such as the learning management system in the form of Paycom Learning and basic HR system functions such as leave approval. There's an ATS which we haven't set up since we adopted the system a few years ago.
Desventajas
We tried to adopt Paycom for our Australian operations but the app didn't work in that region and we encounter roadblocks (social security numbers don't exist in Australia but it was required for log in, payroll tax rates couldn't be adapted for this region). Ultimately, we could have tried to make it work but when we were looking into it, our management team decided to proceed with a local product. We were informed that the system would work in Australia but when it came to implementation it didn't - left a sour taste with the management team. User interface is also old-fashioned and looks clunky from the 90s.
Respuesta de Paycom
Thank you for your review and feedback, Rachel. Our goal is to provide customized service and product offerings to fit the needs of any organization. We take all feedback seriously and we'd like to learn more about your experience. Contact us at feedback@paycomonline.com, and a member of our team will reach out.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
just an okay app
Revisado el 10/12/2024
all and all it isn't too bad. but could definitely make a few changes
all and all it isn't too bad. but could definitely make a few changes
Puntos a favor
I really like the learning management section.
Desventajas
I dislike that I have to change the date for for everytime I add a punch.
Respuesta de Paycom
Thank you for sharing your feedback about our software, Shauna. We're glad you find our learning management system to be a valuable resource for your organization. We encourage you to share any additional feedback with your dedicated specialist or you can reach out to our team at feedback@paycomonline.com.
- Sector: Seguros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Paycom - A well-rounded HRIS system
Revisado el 15/10/2024
Overall happy with the system. There are always improvements we wish were available, and Paycom is...
Overall happy with the system. There are always improvements we wish were available, and Paycom is willing to submit these suggestions as future improvements - but the system works for our needs with an employee count that falls within the 200-500 range.
Puntos a favor
The functionality just makes sense. We are able to use all of the benefits of the system together to have some automations within our HRIS system.
Desventajas
The lack of integration with other systems. We really want our other vendors/retirement services/etc. to have 360 integrations.
Alternativas consideradas
PaycorRazones para elegir Paycom
Their PTO tracking caused a lot of turmoil and lowered employee satisfaction.Software anterior
PaylocityRazones para cambiar a Paycom
Just overall seemed to better fit our needs with the HRIS system.Respuesta de Paycom
We’re delighted to see that Paycom has been easy to use for your organization and that it’s helped to streamline your HR and payroll processes! Thank you for sharing your experience with us, Keith. Please do not hesitate to share future feedback or ideas for improvements with your dedicated specialist.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best HRIS Platform
Revisado el 2/1/2025
I was extremely happy using this platform. The staff also really enjoyed the simplicity of the app....
I was extremely happy using this platform. The staff also really enjoyed the simplicity of the app. We had staff of all age groups who could navigate the app with ease.
Puntos a favor
Paycom is one of the best HRIS platforms I have used in my HR career! I really enjoyed how versatile it is. Everything I need is all available in one platform.
Desventajas
I didn't have any negative things to say about this platform.
Respuesta de Paycom
Monica, we appreciate your glowing review and are glad to hear that Paycom has exceeded your expectations. We're proud to offer a versatile and user-friendly software that meets the needs of HR and payroll professionals like you, and we're thrilled to hear that it's made a real impact on your work. Our goal is to provide a seamless and intuitive user experience, and it's great to know we've achieved that for you and your organization.
- Sector: Instituciones religiosas
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
PayCom - Best Payroll Process
Revisado el 10/12/2024
The great staff that is always helpful and understanding to my (the clients) needs
The great staff that is always helpful and understanding to my (the clients) needs
Puntos a favor
The ease of processing, and no stress to getting the employees time and information
Desventajas
Reports, still want to run reports I need and the report that I can understand
Respuesta de Paycom
Karen, we're excited to see Paycom making a positive impact on your organization's employee experience by simplifying their process and eliminating unnecessary tasks regarding HR and payroll. We're committed to helping you get the most out of our platform, and your dedicated specialist will be the best person to assist with running reports and any other needs you may have. We appreciate you taking the time to leave a 5-star review!
- Sector: Construcción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Pay com review
Revisado el 13/1/2025
over all paycom is alot easier to use then our last system
over all paycom is alot easier to use then our last system
Puntos a favor
I can manage my deductions and vacation requests for myself as well as my employees
Desventajas
when my employees work a shift that goes into the next day and work over say like 12 hours is a little challenging getting the system to realize its not a mistake or missed punch
Respuesta de Paycom
Hi Donna, thank you for your review! We are glad to hear you can manage your own deductions and PTO requests and that Paycom is user-friendly for you and your employees. We appreciate your feedback!
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
SPOUSE'S POINT OF VIEW
Revisado el 9/1/2025
I HAVE USED IT ON BEHALF OF MY SPOUSE'S WORK ENGAGEMENTS; I THINK OVERALL IF MORE COMPANIES WOULD...
I HAVE USED IT ON BEHALF OF MY SPOUSE'S WORK ENGAGEMENTS; I THINK OVERALL IF MORE COMPANIES WOULD USE THIS PROGRAM, YOU WOULD BE ABLE TO MANAGE YOUR PROJECTS, TIME, AND PAYROLL MUCH BETTER.
Puntos a favor
YU COUKD EASIL REVIEW, EDIT AND SUBMIT TIME WORKED AS WELL AS REVIEW DOCUMENTS AND DEDUCTIONS
Desventajas
SOMETIMES IS TAKE A FEW MINUTES TO REFRESH
Respuesta de Paycom
Hi Beatriz, thank you for your review. We are glad to see that you are able to manage time tracking and payroll effectively with Paycom!
- Sector: Construcción
- Tamaño de la empresa: 10.000+ empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Good and simple app
Revisado el 16/12/2024
overall my experience with Paycom was good . No problems
overall my experience with Paycom was good . No problems
Puntos a favor
easy to understand and navigate , didnt take long to get used to
Desventajas
there wasnt much i didnt like about using paycom
Respuesta de Paycom
It's great to hear how our app has put everything you need into one, easy-to-use experience. Thank you for review, Kadisha!

- Sector: Bienes de consumo
- Tamaño de la empresa: 11-50 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
A farily decent product for what it sets out to achieve.
Revisado el 3/12/2024
Overall, it's a decent platform for housing company documents and managing payroll
Overall, it's a decent platform for housing company documents and managing payroll
Puntos a favor
Easy to use and has a fairly diverse array of resources and functionality for users and admins alike.
Desventajas
Some of the UI was clunkier than preferred, and navigation wasn't always the easiest or most intuitive.
Respuesta de Paycom
We're happy to know Paycom has overall simplified and automated your HR and payroll tasks, Samuel! If you would like to share any additional feedback, please reach out to our team at feedback@paycomonline.com.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Paycom is Amazing!
Revisado el 29/10/2024
I have worked with Paycom at three different organizations over more than 3 years. I absolutely...
I have worked with Paycom at three different organizations over more than 3 years. I absolutely LOVE Paycom and would change to this platform anywhere I go.
Puntos a favor
The ease of use and ability to customize the platform to our individual needs.
Desventajas
Slow to get custom reporting built. It seems to take an extensive amount of time to get approval for, price out and actually build a custom report.
Respuesta de Paycom
Jillian, we’re happy to hear you love our software and its user-friendly features. It’s especially great to hear you’ve been able to customize our all-in-one platform to your organization’s individual needs. Thank you for sharing your experience and leaving us a 5-star review!
- Sector: Servicios financieros
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
Human Resources
Revisado el 22/11/2024
Overall experience with multiple Paycom Specialist and Client Relations Rep has not been good. They...
Overall experience with multiple Paycom Specialist and Client Relations Rep has not been good. They do not seem to be knowledgeable with system capability and generally need to "go back to team" to find solutions.
Puntos a favor
End user feature of paycheck preview. Ease of use for employees.
Desventajas
From Admin standpoint - very manual. No flexibility with position seats. Frequent glitches.
Razones para elegir Paycom
We were experiencing customer service issues and costSoftware anterior
ADP Workforce NowRazones para cambiar a Paycom
Cost and features did not meet our requirements at that timeRespuesta de Paycom
Christina, we're disappointed to hear about your experience, as it isn't up to our standards. Please reach out to us at feedback@paycomonline.com and a member of our team will contact you to discuss your concerns.
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Paycom is the better alternative
Revisado el 10/6/2024
Overall I have really enjoyed the ease of use and streamlined experience.
Overall I have really enjoyed the ease of use and streamlined experience.
Puntos a favor
Paycom has all the same benefits that the big names like ADP have for a better price.
Desventajas
PTO accruals and usage is somewhat confusing.
Respuesta de Paycom
Nathaniel, we're happy to hear how Paycom has been the better alternative for your organization! Thank you for the positive review!
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Paycom Review
Revisado el 17/10/2024
Our overall experience with Paycom has been great!
Our overall experience with Paycom has been great!
Puntos a favor
The things we like the most about Paycom are the platform is easy to use, HR abilities for reviews and furthering education, and having a specific rep to go to when needed.
Desventajas
At this time there are no cons or dislikes about Paycom.
Respuesta de Paycom
We are delighted to know that our platform has been able to address the pain points you experienced with your previous provider, Jennifer. Our dedicated team is committed to delivering exceptional support and service, and it is wonderful to see that shining through in your experience!
- Sector: Veterinaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Amazing HR Software
Revisado el 27/8/2024
Fantastic! I love being able to review my timecard for each shift. I can see how much PTO I have,...
Fantastic! I love being able to review my timecard for each shift. I can see how much PTO I have, do assigned trainings for my company and even see my tax info/W2s super easily without having to wait for the mail to come
Puntos a favor
Super easy to navigate. I love being able to manage my timecard, HR info and trainings all in once place.
Desventajas
Nothing. I love how much there is that can be done with Paycom.
Respuesta de Paycom
We're so happy to hear that the visibility and transparency Paycom provides has been so helpful, Dana! We really appreciate your review and for allowing us to serve your organization!
- Sector: Administración educativa
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Big Fan for nearly 10 years
Revisado el 23/10/2024
When we started, Paycom was solely used for Payroll. As [sensitive content hidden], I implemented...
When we started, Paycom was solely used for Payroll. As [sensitive content hidden], I implemented the ATS and it changed the way our business operations worked in the hiring sphere.
Puntos a favor
Timekeeping that aligns with California Meal Premium regulations.
Desventajas
Candidate tracking and scheduling interviews with hiring managers and candidates is wonky.
Paycom messages to employees would be soooo much better received if rather than coming from a "paycom" address, it could be tailored to come from a custom address from our company.
Respuesta de Paycom
Tina, we're happy to hear you've been a big fan of Paycom for nearly 10 years! Thank you for the positive review! If you have any additional comments or questions, feel free to reach out to our team at feedback@paycomonline.com.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Customer Service is Great with Paycom!
Revisado el 2/10/2024
13 years with Paycom. Had some billing problems but product has always been stable.
13 years with Paycom. Had some billing problems but product has always been stable.
Puntos a favor
My dedicated specialist, [sensitive content hidden] is awesome! It is so nice to always reach the same team when I have an issue.
Desventajas
Report writer, flow of processes. Billing detail not accessible.
Respuesta de Paycom
Jackie, we're thrilled to hear you have enjoyed Paycom's efficient, easy-to-use software for 13 years! It's especially great to know our team has streamlined your HR and payroll processes. Thank you for your review and advocacy!
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
STAY AWAY!! Lies, lies, lies: Potentially powerful product lacks support to resolve issues or...
Revisado el 28/2/2024
I have never experienced a worse, more unsatisfying service experience in my personal or professiona...
I have never experienced a worse, more unsatisfying service experience in my personal or professional life than I have with Paycom. If it was easier to switch away from Paycom, we would have been with a competitor once I realized that Paycom's business is selling lies. Paycom operates with no integrity. A review of our account would show thousands of written and verbal communications regarding an array of issues that spans nearly everything Paycom is supposed to do for us, but it's staff is either too busy or too unfamiliar with the Paycom software to fix most of the issues. Lack of movement on these issues has been communicated to varying levels of management on multiple arms of Paycom's hierarchy.
Our issues started during implementation with a backend setup person who encouraged our company to break laws because he did not know how to properly calibrate settings to match legal guidelines. It seems like nothing he did was correct. Here we are 2 years later with many of the issues still unsettled and we as customers still voicing our concerns whenever we have time to follow up on the trail of unresponded to communications.
Despite all this, Paycom has never offered credits for any of these issues nor solutions for many that are still outstanding. I am repulsed every time I see an ad for Paycom knowing that they are spending money to scam new, unsuspecting customers into signing on rather than using those funds to properly train staff.
If Paycom's poor organizational design and policies weren't bad enough, they also seem to be hampered by inadequate infrastructure. Both winters that we have been with Paycom, they have not been able to to operate with full functionality because the staff (which they claimed was local) is unable to get to work due to the seasonal freezes and bad weather that has been increasingly frequent in Texas. During these times, it seems as if much of the staff works from home since they cannot make it to the office. In our case, our assigned representative did not have the ability to work from home and became unreachable during the crucial end of the year period when we needed assistance with tasks such as correcting W2s, setting up special funding arrangements to accommodate the holidays, and updating the many new minimum wages in all of our different jurisdictions. I feel for those who are personally impacted in these situations, but payroll is the type of function that you have to be able to depend on all of the time.
This company is such a joke.
Puntos a favor
Bi-lingual (English / Spanish)
Potential to be accommodating of most anything you need it to do in the payroll arena
Desventajas
Horrible customer service - Paycom is so customizable that representatives are unfamiliar with how their own software works or how changing one setting will impact other settings
They sell it like your assigned representative will assist you with things, but in reality, it is hard to get a hold of your actual rep and when you do get a hold of someone, they usually just try to make you do everything yourself. It seems like they do this so that they can later say that the customer made the change and is responsible for any of the ramifications even if you did what you were told to do.
Respuesta de Paycom
Natalie, we’re disappointed to read your review. Paycom service teams are dedicated to providing outstanding product support, and we take all feedback seriously. The experience you describe does not match our service standards. We'd like to connect with you in order to resolve your concerns. Please email us at feedback@paycomonline.com, and a member of our team will be in touch.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Happy Paycom User
Revisado el 14/2/2024
Overall a great experience and am really happy we made the transition to Paycom last year.
Overall a great experience and am really happy we made the transition to Paycom last year.
Puntos a favor
The support we've received from the Paycom team has been incredible - from implementation through benefit enrollment and now day to day support, the team has always been reactive, pleasant and truly helpful.
Desventajas
Reporting. I would love to see more dynamic, easier to navigate reporting functions. I find the analytics dashboard is not as intuitive as I thought it would be and it's harder to pull data that I fill confident in (turnover is an example). Would love the ability to see executive dashboard reporting that is easy to use and manage.
Alternativas consideradas
UKG ProRazones para elegir Paycom
The Paylocity system was not intuitive, we had very little control over the system and the support was terrible.Software anterior
PaylocityRazones para cambiar a Paycom
I liked the idea of having everything in one place, with one cost. I didn't want to worry about the add-ons to support the system we were trying to build (example: LMS).Respuesta de Paycom
We're happy to know you're having such a great experience with our team and service, Erin! It's also great to hear how Paycom has positively impacted you and your organization. We appreciate your feedback and review. Thank you!
- Sector: Diseño
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Paycom employee scheduling review
Revisado el 28/10/2024
Overall I enjoy that Paycom helps me to integrate payroll, HR functions, employee scheduling, and...
Overall I enjoy that Paycom helps me to integrate payroll, HR functions, employee scheduling, and much more which makes it a strong contender for small business owners like me that are looking for an all-in-one platform. approach to HR management, Paycom is definitely worth considering.
Puntos a favor
I really enjoys that Paycom offers services tailored for businesses of various sizes including a small business like mine.
Desventajas
The pricing can be a bit expensive, especially for smaller businesses who may not benefit from all the features.
Alternativas consideradas
PaycorRazones para cambiar a Paycom
I was not sure of the customer support services and the brand recognition that Paycom has over other alternatives.Respuesta de Paycom
Ray, it's great to hear that you're enjoying having all your HR materials in one place. We appreciate your partnership and leaving us a positive review!
- Sector: Empleo y contratación
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Paycom is the Best
Revisado el 8/10/2024
In conclusion, Paycom presents a powerful, all-in-one payroll and HR solution suitable for...
In conclusion, Paycom presents a powerful, all-in-one payroll and HR solution suitable for businesses of various sizes. Its user-friendly interface, comprehensive features, and strong customer support make it a formidable player in the payroll service industry. While there are a few areas for improvement, the overall experience has been positive. I would recommend Paycom to businesses looking to simplify their payroll and HR processes while having the assurance of expert support
Puntos a favor
In the fast-paced world of payroll and human resources, the right tools can make all the difference. Paycom has positioned itself as a leading payroll service provider, offering an all-in-one platform that aims to streamline payroll processes and enhance HR functionalities. Having used Paycom for several months, I’m sharing my insights on its features, usability, customer service, and overall value
Desventajas
Despite the numerous strengths of Paycom, there are areas where the service could improve. The initial setup process can be somewhat daunting, particularly for larger organizations with complex payroll requirements. A more guided setup process with step-by-step resources could ease this transition. Additionally, while reporting capabilities are functional, some advanced reporting features could be enhanced for deeper analytics
Respuesta de Paycom
We are thrilled to hear how Paycom is already streamlining HR and payroll processes for you and your organization! We value your partnership. Thank you for the positive review.
- Sector: Gestión de organizaciones sin ánimo de lucro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Paycom Feedback
Revisado el 7/10/2024
Payroll processing is no longer an irksome experience. Help is readily available, and the process...
Payroll processing is no longer an irksome experience. Help is readily available, and the process is becoming more intuitive.
Puntos a favor
The BETI payroll has made processing payroll much simpler and less time consuming. Employees like the ability to approve their timecards and review and approve their pay checks.
Desventajas
Paycom's manuals on setting up various processes can be confusing but improving. Customer service has improved drastically over the past couple of years. The payroll process was not intuitive and very frustrating and that has improved too.
Respuesta de Paycom
Ben, thank you for leaving us a positive review! We're happy to hear our customer support team has been readily available to you and your organization! We appreciate your partnership!
- Sector: Administración gubernamental
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Paycom Review
Revisado el 28/10/2024
I have been using Paycom for 7 years and it has been great. The response time of our specialist and...
I have been using Paycom for 7 years and it has been great. The response time of our specialist and her team is amazing. It is very easy to navigate around in to get everything we need out of it
Puntos a favor
I love our specialist and the timely manner she gets back to us. I also love that Paycom is very easy to navigate around.
Desventajas
I honestly cannot think of a negative thing to say about Paycom.
Respuesta de Paycom
Julianne, we hold our product and service to a high standard, so to hear you are having a good experience with both is rewarding to us! Thank you for the 5-star review!
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 9.0 /10
Handy Dandy Payroll App
Revisado el 28/3/2024
I find Paycom to be a generally excellent and efficient app that makes payroll and its associated...
I find Paycom to be a generally excellent and efficient app that makes payroll and its associated functions easily accessed, updated, and implemented, with a minimum of fuss. It's highly functional and works well, with a minimum of glitches or other issues. I don't have complaints so much as 'I'd like to see's; given how rare it is for me to not have a complaint about something, that's high praise. I've used other payroll apps in the past, and thoroughly recommend Paycom for any size business.
Puntos a favor
I really like the ease of use I get in the app, as that is how I most often access Paycom. The layout is clear, options are logical, and it's easily understood at each level what I'm looking at and what I'm doing. The app is high-powered with functionality, unlike many apps that are just light versions of their websites. I actually prefer the app. The features are robust, allowing for much more than just requesting time off. Access to tax documents, time cards, adjusting payroll, and yes, time off requests, are all easy to navigate to and access. Having online learning resources and additional company info built in and accessible from the app is also a highlight.
Desventajas
One of my earlier complaints about Paycom- the awkwardness of entering PTO requests- was actually fixed in one of their recent updates. Although navigating to the various functions is easy enough, a 'Favorites' option would be most appreciated. Not every user needs to use every function equally, after all. While access to the options is easy enough, the layout and visuals of the app itself are somewhat basic, and could do with a fresh coat of paint, as it were. Some minor quibbles, like certain characters not allowable in PTO requests, are just that, minor.
Respuesta de Paycom
Steve, we're thrilled to read your review! It's really great to hear you are utilizing the many different features within the app! Thank you for the positive review and we appreciate your partnership!