AI-powered customer engagement platform
(3 opiniones)Puntos a favor
Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger. There are other solutions out there that have been around longer, have a more put-together product that is easier to use, that are less expensive, but Bold360 gets the job done. The multi-channel ability was the biggest feature for me that made us choose them over one of the others in this arena.
Puntos en contra
Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there. Customer service is mostly overseas through chat and is difficult to reach lately even though they are a chat company. Pricing leaves a lot to be desired and be aware that the prices will continue to go up with each iteration of their software they introduce with new "features" as the slowly take away some of the most important ones without a word to customers.
Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.
Puntos a favor
Our customer service people like it, and from the admin position it's extremely easy to deploy to users.
Puntos en contra
There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.
Overall Bold360 is a great tool to connect with customers and to add a level of professionalism to your organization.
Puntos a favor
During my time as an Admissions Office, Bold360 made connecting with customers quick and easy. I could see what page the user was visiting to try to frame the conversation before engaging the customer. Answering chat requests is easy and you're able to read the user's question while typing your answer.
Puntos en contra
The reporting functionality leaves more to be desired. I found it difficult to undercover the data I was after from a reporting perspective.
It works, that is what it comes down to. There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that. They have a lot that could be improved upon and their developers in India and the Philipines are trying but aren't there yet.