FixMe.IT

4,8 (392)
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Software de soporte remoto que siempre funciona

Calificación general

4,8 /5
(392)
Relación calidad-precio
4,7/5
Funcionalidades
4,5/5
Facilidad de uso
4,8/5
Asistencia al cliente
4,7/5

98%
de los usuarios recomienda esta aplicación
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392 opiniones

Jessica
Jessica
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best IT support software.

Revisado el 16/11/2021

I have always had a pleasant experience with FixMe.IT. It is easy to use and not very expensive...

I have always had a pleasant experience with FixMe.IT. It is easy to use and not very expensive for the features I get. Customer service always responds quickly and has always been very helpful.
I like to have this software so I can see what my client sees and fix their issues without having to physically go to their office. I also like being able to log on to client's computers after they leave so it doesn't interrupt their work day.

Puntos a favor

I like that I can help my clients immediately when they need help.

Desventajas

I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Strong Remote Management App - good balance of features for price

Revisado el 17/5/2019

Overall, it's fast, simple, lightweight and good for get at this cost point.

Overall, it's fast, simple, lightweight and good for get at this cost point.

Puntos a favor

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Desventajas

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly.
I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away.
It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Alternativas consideradas

TeamViewer Remote y Dameware

Razones para cambiar a FixMe.IT

We chose FixMe because it has just the right amount of features to do what we need for much less than Teamviewer. Dameware is comparable in cost and has more features, but requires a central server to access multiple tenants. We also like that we can keep end users with our brand through the remote experience.

Respuesta de Techinline

Thank you for taking the time to share your experience and for being our valued customer!
Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste.
Best,
Dan | Techinline

Juan
Calificación general
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

does what it needs to, good enough remote experience

Revisado el 1/5/2018

Puntos a favor

ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time

Desventajas

too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service

Respuesta de Techinline

Hi Juan,

1. If you mean that the remote user needs to click on the 'Accept' prompt when connecting to the expert, we're planning to get rid of this very soon. Please stay tuned for updates.
2. We're unaware of any issues with QHD support. FixMe.IT supports all screen resolutions up to 4K. You can take advantage of the application's scaling settings to adjust the remote screen according to your needs or preferences. Please see this video for more details: https://youtu.be/NoryfEpF-CE
3. You can enter admin credentials on the remote machine. However, certain tasks require the end-user's input by Windows design.

Best,
Dan | Techinline

Joel
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love this product!

Revisado el 2/11/2021

Unattended access is actually one of customer's favorite things. I can fix their computer when...

Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid.

Puntos a favor

Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.

Desventajas

The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.

Alternativas consideradas

TeamViewer Remote y Splashtop

Razones para cambiar a FixMe.IT

Sold performance, ease of use, reasonable pricing, excellent support.
Alex
Calificación general
  • Sector: Relaciones gubernamentales
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great bang for the buck!

Revisado el 21/1/2020

I like the simple connecttion to it and the unattended access feature the most. It allows me to...

I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.

Puntos a favor

Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors

Desventajas

Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell.

Alternativas consideradas

LogMeIn Rescue y TurboMeeting

Razones para cambiar a FixMe.IT

My go to for years has been Logmein Rescue, however in my current position I am a 1 man shop so justification for the cost lead me to look for alternatives. When I started the previous IT Manager was using Turbo meeting and it was not easy to get connected. The cost for Fixme and what it provided was enough to take a chance on it, and I am very happy with the product for the price.
Stephen
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

PC Paramedics use FixMe.IT

Revisado el 27/6/2020

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user...

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

Puntos a favor

The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members

Desventajas

Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.

Olaf
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Cheap & Stable

Revisado el 4/2/2020

Reporting the above case (user revokable unattended access) would be taken in consideration by...

Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Puntos a favor

Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client

Desventajas

- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Alternativas consideradas

RealVNC Connect

Razones para elegir FixMe.IT

Price, their mandatory/yearly ‘oh we have a new version’ scam while silently deleting the older versions from their site and making you deal with their programming errors in the previous version.

Software anterior

TeamViewer Remote

Razones para cambiar a FixMe.IT

Usability
Andrew
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The single most valuable tool in any arsenal

Revisado el 17/5/2019

I am able to diagnose and fix my company's hardware and software packages from anywhere at any time.

I am able to diagnose and fix my company's hardware and software packages from anywhere at any time.

Puntos a favor

Rocket fast access, unlimited troubleshooting capabilities, real time online status indicators, multiple client lists. Easy to use interface, multiple support sessions can be open at one time. Unattended access to any client machine.

Desventajas

No ability to force wake a machine on unattended access.

Alternativas consideradas

ConnectWise Automate

Razones para cambiar a FixMe.IT

Once I was the ease of installation and use of FixMe, every other support software faded away fast.
Simon
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Great tool!

Revisado el 15/1/2020

Generally pretty good

Generally pretty good

Puntos a favor

Access to client desktop withou the need for traveling to them

Desventajas

gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result

Alternativas consideradas

TeamViewer Remote

Razones para cambiar a FixMe.IT

location, ease of use plus interface plus at the time was priced better.
David
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Cheaper than many alternatives

Revisado el 9/2/2020

We need a quick and inexpensive way to get connected to assist our customers and this gets the job...

We need a quick and inexpensive way to get connected to assist our customers and this gets the job done.

Puntos a favor

The price was right. We needed something to quickly connect to a client's computer that didn't cost an arm and a leg.

Desventajas

It's not as bandwidth efficient as some other products. Some clients have slow internet and FixMe can be a bit laggy with them.

Delana
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Support for Virtual Operations

Revisado el 10/7/2024

Excellent x

Excellent x

Puntos a favor

Great product to support team of remote agents.

Desventajas

It is becoming more expensive.

vikas
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Review FixMe.IT

Revisado el 4/3/2023

Time and cost savings: FixMe.IT enables technicians to remotely access and control desktops,...

Time and cost savings: FixMe.IT enables technicians to remotely access and control desktops, servers, and mobile devices without traveling physically, reducing travel time and associated expenses.FixMe.IT can help businesses streamline their technical support processes, reduce costs, and improve customer satisfaction.

Puntos a favor

Fast and secure: FixMe.IT uses high-performance servers and secure encryption protocols to ensure fast and secure connections between remote computers, helping to minimize downtime and prevent data breaches.

Desventajas

Lack of mobile support: FixMe.IT does not currently offer support for mobile devices, which may limit its usefulness for technicians who need to provide remote support on the go.No built-in video conferencing: FixMe.IT does not have built-in video conferencing capabilities, which may make it difficult for technicians to communicate effectively with clients during remote sessions.

Jeff
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Our money-maker for tech support

Revisado el 14/12/2018

Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems.

Overall, we've been VERY happy with FixMe. It's out top tool in solving our clients' tech problems.

Puntos a favor

For my tech support business serving clients in eight states and Mexico, we've been using FixMe for about four years. It has proven to be reliable and more than adequate for our needs. Over those four years, I can recall only twice that the service was unavailable, but in both instances, the service resumed within seconds. I especially like how quickly it opens and connects us to our clients' workstations and servers. Our customers are able to easily get us connected. Even our senior citizen clients have found it easy to get us connected using FixMe.

Desventajas

FixMe used to require the remote client to click an 'I accept' button to complete the remote connection. But about a year ago the program changed to omit that security checkpoint. Now, once the remote user communicates the client ID and we punch in their ID in our FixMe program, we get connected. My concern is that if blackhats (such as those who exploited similar connection methods of AMMYY) are using FixMe for nefarious purposes, they could randomly enter client ID's hoping to connect to a remote computer. This concern may be unwarranted, though, as the odds of randomly entering a client ID shortly after someone uses the fixme.it website, have got to be extremely low, and I imagine FixMe's servers would log such activity, flag it, and identify the abuser.

Respuesta de Techinline

Hi Jeff,

Thank you for taking the time to review FixMe.IT and for being our valued customer! Regarding the removal of the 'Accept' prompt - there's a security mechanism in place against those who might randomly enter client IDs in order to connect to a remote machine for fraudulent purposes. Such connections are flagged after a number of failed attempts, and the user's account gets blocked due to potential misuse of our service.

Best,
Dan | Techinline

Joseph
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy to use, great for the price but needs more features

Revisado el 26/6/2020

Overall I've been with Techinline for over a decade and would recommend them. However it's been a...

Overall I've been with Techinline for over a decade and would recommend them. However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.

Puntos a favor

The ease of use and the speed of connectivity is great. Love the unattended remote control as well as the customization for self branding. I've been a very longtime customer since 2010!

Desventajas

I would really like to see FixMe.IT span accross multiple OS platforms including, IOs, Android, Apple and so on. I also have been waiting for a feature that obtains a report of the client resources and retains them for offline review. this would also be useful when reviewing the unattended list of clients and having the option to bring in columns with those resources like memory, CPU, HD info and so on.

Respuesta de Techinline

Hi Joseph,
Thank you for sharing your experience and for being our valued customer!
We listen to all the feedback we receive, and we do understand the need for more features, especially cross-platform support. With that, I'm happy to say that our new product is in its final stage of development and will most likely be introduced early next year (I'm afraid I can't share the exact time though). Some of the new features will include Mac OS support, User Management (the ability to invite and manage other users on your team), Remote System Info, as well as an improved GUI, with more features in the pipeline.
Best,
Dan | Techinline

Larry
Larry
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Works well at a price that fits my business.

Revisado el 19/3/2018

Puntos a favor

Fairly simple with most of the useful features anyone could want in a product like this. Lacks a couple of features the competition has, but those aren't critical.

Desventajas

Expert application only works on Windows, wish there were a version for iOS. (I can remote-control my PC from my iPhone with VNClite so it CAN be done.)

Also, its easy to transmit a file from the expert PC to the client PC; there is no feature to do the reverse. Why not?

Respuesta de Techinline

Hi Larry,

Thank you for sharing your experience and for being our valued customer! There are several options to transfer a file from the client PC to the expert: 1) when running Remote Desktop Control, you can transfer files from the client PC to your own machine by using either drag-and-drop or copy/paste, or 2) the client can use the Send File button located in the top left corner of the Client Application.

Best,
Dan | Techinline

Ryan
Ryan
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Fast and Reliable

Revisado el 19/5/2018

Puntos a favor

I'm a small business offering managed services (MSP) to my clients. Remote Monitoring solutions usually include some form of remote access but it's no comparison to FixMe. By keeping them separate I don't have to be concerned about setting up access all over again if I switch RMM solutions in the future. For my residential clients I can use FixMe in conjunction with apps such as CCleaner Cloud to connect and then patch applications. FixMe is the framework in which I build my business.

Desventajas

I would like to see electronic auditing as a future feature. I want to be able to see the system specs on a unattended system without having to connect and view it manually. A Mac client would also be nice.

Jon
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

FixMe is exaclty what I need

Revisado el 10/12/2019

Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on...

Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.

Puntos a favor

FixMe can do one off, or dedicated remote control. Simple, never have any problems.

Desventajas

Only con, file transfer is kind of weird, other than connection issues that are not FixMe issues, it worked every time.

Respuesta de Techinline

Hi Jon,
Thank you for sharing your experience and for being our valued customer! FixMe.IT allows to exchange files/folders via drag-and-drop, copy-paste, and the standard Send File button. You can find more information on the file transfer options here: https://docs.fixme.it/features/transferring-files-folders-and-text Could you please specify what you mean by the weirdness of file transfer? Or, if you are experiencing some sort of issues with it, please let our support team know (support@techinline.com).

Best,
Dan | Techinline

Usuario verificado
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Remote Support Client for the Price!

Revisado el 28/6/2018

Puntos a favor

The software is straight forward and super easy for the clients to get connected, definitely recommend it for any small to medium business that needs remote support.

Desventajas

Doesn't always support full screen, sometimes it doesn't optimize well with older versions of windows.

Respuesta de Techinline

Thank you for sharing your experience and for being our valued customer! FixMe.IT is one of the few remote desktop solutions that still support older versions of Windows starting from XP. For instance, LogMeIn discontinued their support for Windows XP in 2016. Please also note that FixMe.IT supports all screen resolutions including 4K. In case you're experiencing any issues when working on a remote desktop with high screen resolution, please contact our support team at support@techinline.com for assistance. Best, Dan | Techinline

Usuario verificado
Calificación general
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Needs more features for the price

Revisado el 15/11/2017

Puntos a favor

Multiple remote clients. Able to see if the user is working on the machine before connection (this is a unique feature!)

Desventajas

Its just opensource RAT software, with a few added features. Not enough features to warrant the cost...However, I am hoping for more features, such as multiple screen handling. Need Expert Client to remember the sort order & layout of Unattended Clients

Respuesta de Techinline

Hello,

Thank you for being our valued customer and for taking the time to review our product. Please note that FixMe.IT is by no means an "open-source RAT software". RAT (Remote Access Trojan) is a type of malware that's used to remotely control computers for illegal purposes, while FixMe.IT is a legit application that's used for remote technical assistance. It cannot be used for secretly monitoring the remote user's activity or controlling the remote user's machine without their knowledge or prior consent, and the application's code is not publicly available. As for the features, and the ability to handle multiple screens in particular, we've recently introduced a new Multi-Window Control functionality that allows you to view and control multiple remote desktop windows simultaneously, share files between the active sessions, and specify scaling and image quality for each window. You can learn more about this new feature on our blog: https://goo.gl/uHVzUL Regards, Dan | Techinline

Lisa
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Highly recommend this solid product!

Revisado el 5/5/2020

I can't recommend this program enough. It solves all of my needs to connect to PCs I own, and other...

I can't recommend this program enough. It solves all of my needs to connect to PCs I own, and other PCs. The "unattended" client feature is great.

Puntos a favor

This program is so simple to use. I primarily use this program for my daily remote work on our server and desktop PCs, but we also use it for connecting to our numerous remote locations. I've never had a problem connecting or working on computers. It's invaluable for my job.

Desventajas

I would say the only difficulty I have with this program is directing a client to get to the website to start the session. If the computer user needs me to connect to their computer, and they have very little computer skills, sometimes it takes a few tries to get them to find "fixme.it" in their browser. This is more of a user issue, but still, it takes a bit of time occasionally.

Rhonda
Rhonda
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The easiest remote tool ever

Revisado el 9/11/2018

This program has saved me so many miles on my car because I can remote in and take care of things. ...

This program has saved me so many miles on my car because I can remote in and take care of things. The pc doesn't even have to be on the network as long as it can get to the internet.

Puntos a favor

FixMe.IT is so easy to explain to the receiving party how to allow you to connect. Web based and simple. It also has features that allow you to send files back and forth, it allows you to let them see your screen as well.

Desventajas

There is nothing that I don't like about FixMe.IT

Michael
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Long time user

Revisado el 17/1/2020

I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with...

I have used Logmein, Teamviewer and Fixme extensively along with sharing some small use with other products. FixMe is by far the easiest for my company and its customers. Install is easy and it is safe. I support a lot of the medical community and it being HIPAA compliant is a big plus.

Puntos a favor

Easy to have remote users install. Simple console. Great value for money.

Desventajas

No Apple support, no multi user support.

Alternativas consideradas

LogMeIn Pro

Razones para elegir FixMe.IT

Price and ease of use.

Software anterior

TeamViewer Remote

Razones para cambiar a FixMe.IT

Price and ease of use.
Brian
Brian
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Product and super flexible

Revisado el 17/5/2018

easy customer access for support

easy customer access for support

Puntos a favor

Works pretty much every time without issue and very easy to use. I've used this in my business since inception over 7 years ago and have no plans on changing. Very flexible payment options that can be changed at the drop of a hat.

Desventajas

There no mac support currently but I know this is under development, once thats in place there wont be any cons'.

Josh
Josh
Calificación general
  • Sector: Telecomunicaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

FixMe.IT has been the ideal solution for our customer support team

Revisado el 27/7/2018

FixMe.IT has been the solution we have been looking to find for our support team for a while. We...

FixMe.IT has been the solution we have been looking to find for our support team for a while. We tried other solutions for remote support of our base and often found them to be confusing to our customers to get it started and constant barriers on what we could and could not do for various tiers. FixMe.IT has been extremely smooth to get rolling and I have received multiple comments from our support team on how great it has been on helping them get customers issues resolved quickly and easily.

Puntos a favor

The ease of use of both the client software and the customer support side software is fantastic. Also the ability to have a custom landing page for your customers to use has been great.

Desventajas

As of right now we havent found any drawbacks to comment on.

William
William
Calificación general
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

A True LogMeIn Killer - a valuable and necessary service for any IT Support professional

Revisado el 4/1/2018

Remote Support, Remote Maintenance, Unattended Access, Instant File Transfer, Shared Clipboard,...

Remote Support, Remote Maintenance, Unattended Access, Instant File Transfer, Shared Clipboard, Chat Window for client interactions.

Puntos a favor

The service provides instant protected access to client computers as a one-off support session, but also provides unattended access for ongoing maintenance and remote management. The clipboard functionality as well as the file transfer work much better than the default LogMeIn experience. This is head and shoulders above other services at a price point that demands a subscription.

Desventajas

The only issue we occasionally have is some latency from some of the computers we support, but I suspect this is due to slow internet on their end.