Opiniones de WATI

Calificación general
Filtrar
Tiempo usado
152 opiniones
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
La mejor decision!
Revisado el 30/6/2021
Llevo casi 9 años siendo la Gerente de Mercadeo de una compañía líder en el país dedicada a la...
Llevo casi 9 años siendo la Gerente de Mercadeo de una compañía líder en el país dedicada a la renta de vehículos. Tenemos ubicaciones en todo el país, incluyendo las 4 ciudades mas importantes, por lo que ha sido extremadamente difícil mantener un buen servicio al cliente. Esto significaba asignar 8 diferentes números de WhatsApp, con el fin de responder las preguntas frecuentes de clientes locales y turistas, y coordinar sus reservaciones y planes de viaje. Realmente era imposible lograrlo, hasta que encontramos a WATI.
Puntos a favor
Sus funciones nos permitieron consolidar todo el servicio al cliente en un solo numero de teléfono, implementar un robot que asiste a nuestros clientes con sus procesos regulares, y los asigna al agente correspondiente cuando es necesario. Definitivamente, WATI nos ha ahorrado una gran cantidad de tiempo, mejoro la calidad de nuestro servicio al cliente, y eficiente todos nuestros procesos de forma general. Sin duda, recomendaría WATI a cualquier negocio sin importar su rubro o tamaño.
Desventajas
Me gustaría poder direccionar el inbox de Facebook y Instagram a WATI. Asi pudiese realmente centralizar todo el servicio al cliente, y no tendría que revisar ninguna otra plataforma aparte de Wati :)
Respuesta de WATI.io
Thanks for your feedback. We will consider the suggestions :)

- Sector: Diseño
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Whatsapp Api solution in Market
Revisado el 7/9/2024
My overall experience with Wati has been positive. It effectively enhances customer engagement by...
My overall experience with Wati has been positive. It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable. The automation features are particularly beneficial for businesses with a high volume of customer interactions, helping to maintain a personal touch while improving efficiency. While the pricing and setup complexity may pose challenges for some, the features and capabilities Wati provides are well worth considering for businesses looking to improve their communication strategy.
Puntos a favor
Easy to use, Plenty of features like automation, knowbot, integrations that are highly used by us and There is detailed documentation and detailed FAQ's which help us self resolve queries. They do someting innovative every month with new version.
Desventajas
Customer support needs to be improved,Sometime if there is error while broadcasting platform doesn't show exect error or what we need to do.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Easy to use Marketing tool for support and Conversation
Revisado el 31/7/2024
It's good , we have been using this from last 2 yrs
It's good , we have been using this from last 2 yrs
Puntos a favor
The setup is easy and can go live easily. Support team is also available when required
Desventajas
Some features can be updated and connectivity with other platforms.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Pathetic !
Revisado el 10/9/2024
Bad experience. I do not have option to shift from Wati as many of the things will get disturbed,...
Bad experience. I do not have option to shift from Wati as many of the things will get disturbed, else would have changed
Puntos a favor
User interface is good and the team manager interface is also good
Desventajas
Poor service, Expensive, Pathetic customer care support
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
User friendly!
Revisado el 19/11/2024
I have been using WATI for 6-months. It helped me to get more show-ups in the webinar.
I have been using WATI for 6-months. It helped me to get more show-ups in the webinar.
Puntos a favor
Wati is simple to use and easy to understand.
Desventajas
Automations are only available in Pro plans. Limited automations can be added in growth plan too.
- Sector: Ropa y moda
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great for Customer Service
Revisado el 29/8/2024
It's been a great tool for connecting with our customers.
It's been a great tool for connecting with our customers.
Puntos a favor
Easy to use and helps us keep customers updated on their orders and answer their questions quickly.
Desventajas
Mobile App speed can be improved, but it gets the job done when I need to interact with customers on the go.
- Sector: Administración educativa
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Game-Changing Tool for Simplified and Effective Customer Engagement
Revisado el 7/11/2024
My overall experience with WATI has been excellent! It's an intuitive and powerful platform that...
My overall experience with WATI has been excellent! It's an intuitive and powerful platform that has significantly enhanced our customer communication. The integration with WhatsApp is seamless, and the automation features have saved us so much time. The support team is responsive and helpful, making the onboarding process smooth. WATI has truly improved our ability to engage with customers efficiently, and we look forward to continuing using it as we grow!"
Puntos a favor
WATI's seamless integration with WhatsApp has been a game-changer for us. The platform makes it incredibly easy to manage customer interactions, automate responses, and maintain a personal touch. The user-friendly interface, combined with powerful features like broadcast messaging and chat automation, really helps streamline our communication efforts and improve overall efficiency.
Desventajas
While WATI has been incredibly helpful in streamlining our communication, it would be great to see more customization options for automation flows and reporting. Adding a few more advanced features could make it even more powerful. Overall, though, it's a fantastic tool that has greatly improved our customer engagement
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Seamless Automation & Great Support!
Revisado el 14/11/2024
This tool has allowed us to create personalized customer experiences with ease. We’ve seen an...
This tool has allowed us to create personalized customer experiences with ease. We’ve seen an increase in engagement and conversions since implementing WATI. It’s intuitive, and the automation options are just what we needed!
Puntos a favor
WATI is a powerful WhatsApp automation tool with key benefits like efficient message automation, an easy-to-use interface, and personalized customer engagement, making it ideal for handling high volumes of customer inquiries. It integrates well with CRM systems and provides valuable analytics for optimizing communication.
Desventajas
it may be pricey for smaller businesses, lacks some advanced customization options, and can have a learning curve for full utilization. As a WhatsApp-specific tool, it’s also dependent on WhatsApp’s policies which might limit flexibility for some businesses.

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very simple and easy Bulk whatsapp marketing software tool
Revisado el 7/11/2024
overall experience is satisfying, i have been using this since last 6 months for whatsapp marketing...
overall experience is satisfying, i have been using this since last 6 months for whatsapp marketing and results are also good. with higher engagement and open rate for each broadcast campaign.
Puntos a favor
Easy Template approval process and 24x7 chatbot support
Desventajas
i doubt there are some hidden charges and they also charge for failed broadcast as well, its very hard to calculate the amount but yes there is no clarity on this from their end.

- Sector: Servicios financieros
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Good software to help move your business forward
Revisado el 7/10/2024
Very good software. Any business can utilise this for customer engagement.
Very good software. Any business can utilise this for customer engagement.
Puntos a favor
The functionality of the software can aid any business.
Desventajas
Can be slow at times and lacks responsiveness
- Sector: Aerolíneas/aviación
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
We found WATI to be very reliable
Revisado el 19/11/2024
We have been using WATI for more than a year and have found it to be very reliable and flexible.
WA...
We have been using WATI for more than a year and have found it to be very reliable and flexible.
WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool.
We are very satisfied with WATI and will definitely recommend it to budding/growing consumer businesses worldwide!
Puntos a favor
WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool.
Desventajas
By default, the chat closes after 24 hours and only opens when a guest sends a text
- Sector: Ropa y moda
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Awesome Service which is useful for all business
Revisado el 20/8/2024
I like the Wati service. previously i used another service after that i switched in wati my all...
I like the Wati service. previously i used another service after that i switched in wati my all requirements are fulfilled now thank to Wati for made my requirements easy.
Puntos a favor
I like the Broadcast features it is easy to use and send later option and one more is the catalogue features that is amazing we can connect the Facebook business account and send the catalogue.
Desventajas
The customer support its very hard here to connect with agent please improve that and pricing

- Sector: Administración educativa
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Best platform for Bulk WhatsApp Communication and Chatbot
Revisado el 6/1/2024
WATI is very reliable when we use it directly through the platform but the pricing and maintenance...
WATI is very reliable when we use it directly through the platform but the pricing and maintenance charges are relatively on the higher side. Moreover, the prepaid plan makes it difficult to launch sudden high-volume campaigns without recharging.
Puntos a favor
The UI of WATI is so easy and convenient to use that it does not require any separate training. Submission of templates for approval on the WATI platform is also a seamless issue. Live data shows delivery, read and replied metrics. Dedicated live agents can handle user queries on the same platform and chats can be marked as resolved. The Chatbot Builder is also fairly easy to use.
Desventajas
Applying delay of more than 30 seconds is not supported on the Chatbot platform and it becomes increasingly difficult to incorporate delays of several hours in specific business cases (for example when we want to send an automated feedback message to the customer after 8 hours of the user requesting a Service Request).
The clicks data is also not very reliable and the callback report does not get fed to MoEngage properly on integration.
- Sector: Aprendizaje en línea
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A Game-Changer for Our Broadcasts
Revisado el 6/9/2024
WATI has been a game-changer for how we connect with our audience. Its simple, intuitive interface...
WATI has been a game-changer for how we connect with our audience. Its simple, intuitive interface makes it easy for us to create, schedule, and send messages to everyone we need in just a few clicks. We love that we can segment our audience, ensuring our messages always reach the right people at the right time.
Personalizing our broadcasts has never been easier, and it’s made a noticeable difference in engagement. The analytics feature helps us understand what works best, providing valuable insights to fine-tune our communication. The integration with WhatsApp means our messages reach our audience quickly and reliably, which is exactly what we need.
What we appreciate most is how much time WATI saves us with its automation features. It lets us focus more on creating meaningful content and less on the technicalities. WATI has truly simplified our communication efforts.
Puntos a favor
There are many pros of WATI such as easy to navigate UI, Effective Audience Segmentation, seamless whatsApp integration, cool automation features and many more.
Desventajas
limitations in customizing message templates and layouts, which may restrict creativity in designing unique broadcasts.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Best solution for WhatsApp buisness api platform in the current market
Revisado el 31/7/2024
Overall, Wati has proven to be an invaluable tool for our customer care and marketing efforts. It...
Overall, Wati has proven to be an invaluable tool for our customer care and marketing efforts. It has not only enhanced our communication with customers but also helped us grow our business. We highly recommend Wati to any organization looking to leverage WhatsApp for customer engagement and marketing.
Puntos a favor
We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with our clients. The platform is incredibly user-friendly and offers a wide range of features that make managing customer interactions seamless and efficient.
Desventajas
Occasionally the speed of auto replies and chatbot replies is slower than expected and the customer support is not useful as the replies given are always links to articles/documentation already available which is mostly read first and since we were not able to find a solution that is when we contact customer support but it creates a useless loop.
- Sector: Administración educativa
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Using Wati as a first contact for sales
Revisado el 10/9/2024
We've been using Wati for our first-response sales service for a year, and it’s proven to be a...
We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer interactions. If you frequently handle recurring service questions or need to prequalify leads, Wati simplifies the process.
Puntos a favor
It’s intuitive and user-friendly for building chatbots, though broadcast and trigger settings can be tricky. The webhook integration with our CRM ensures seamless customer interactions.
Overall, Wati has significantly improved our customer support and saved time for our sales team.
We haven't had the need to interact with Wati's customer support team yet.
Desventajas
While the software works well most of the time, occasional glitches can occur, so it’s important to stay vigilant and be ready to step in if a bot fails.

- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The best!
Revisado el 6/9/2024
Awesome
Awesome
Puntos a favor
Everything offered by Wati
1. Easy to use platform.
2. Best in class customer support.
3. High-end features, enables you to manage everything regards to WA under one platform.
Desventajas
Nothing as such I came across. We've been using Wati almost for year now.
- Sector: Bienes de consumo
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good App but can be made better
Revisado el 6/9/2024
The experience is amazing , using all possible tools available for growth , looking forward to more...
The experience is amazing , using all possible tools available for growth , looking forward to more enhancements.
Puntos a favor
Wati is perfect as it creates a secure & safe channel for us to interact with our customers
Desventajas
Need more variations in chat bots & in flows.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Its Great, Cost Effective Great for Small or Big Enterprises! Does the job!
Revisado el 31/7/2024
Puntos a favor
Price, Features, Integrations, Lack of need for support, very well informed dashboard. Easy & Quick to pick up.
Desventajas
Maybe a small guide to showcase all the available features, because once I spent more and more time on the dashboard I realized there was more features I could use,
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best service
Revisado el 17/9/2024
They are providing more API for Apps integration.
They are providing more API for Apps integration.
Puntos a favor
Our team likes the dashboard and most things are compatible with every platform with API.
The support system is perfect.
Desventajas
Giving more options is not cons We want a setting like Basic and Advanced view so that we can do fast
- Sector: Bienes de consumo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Game changer for Streamlined Customer Communication
Revisado el 12/8/2024
My experience has been nothing short of exceptional. The platforms interface made it easy for my...
My experience has been nothing short of exceptional. The platforms interface made it easy for my team to get up running quickly with minimal training.
Puntos a favor
Wati integrates smoothly with my HubSpot account and it's easy to manage my customer interactions.
Desventajas
Some of the templates and workflows are somewhat limited compared to other platforms.
- Sector: Servicios financieros
- Tamaño de la empresa: 51-200 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Highly Effective WhatsApp Business Solution with Excellent Support
Revisado el 11/9/2024
Overall, my experience with WATI has been excellent. The platform has streamlined our communication...
Overall, my experience with WATI has been excellent. The platform has streamlined our communication processes, making it easier to engage with customers through WhatsApp. Their support team has been responsive and helpful throughout the setup and use of the product. WATI’s features have proven to be very effective in improving our customer service efficiency.
Puntos a favor
The seamless integration with WhatsApp Business and the user-friendly interface make WATI a standout solution. It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management. Their customer support is responsive and knowledgeable, ensuring any issues are quickly resolved. The platform's ability to handle multiple conversations at once is invaluable for businesses looking to scale efficiently.
Desventajas
The pricing could be more flexible for smaller businesses or startups. Additionally, some advanced features like analytics could be more robust, offering deeper insights into customer interactions.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Wati is an excellent platform for businesses looking to leverage WhatsApp for customer...
Revisado el 28/8/2024
Puntos a favor
•Simple onboarding and setup process.
•Effective automation and chatbot integration.
•Scalable, catering to businesses of all sizes.
•Reliable customer support and detailed documentation.
Desventajas
Cons:
•Limited customization options for the chat interface.
•More advanced features can require a steeper learning curve.
Overall: Wati is a strong WhatsApp Business API platform that helps businesses enhance their customer communication. With its powerful automation tools, ease of use, and efficient customer service, it is a valuable asset for businesses aiming to improve customer experience through WhatsApp.
- Sector: Materiales de construcción
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very good performance overall
Revisado el 13/8/2024
Overall experience is very good, I recommend wati to everyone, useful for all types of organization.
Overall experience is very good, I recommend wati to everyone, useful for all types of organization.
Puntos a favor
Wati shopify automation, ready to use templates, broadcast scheduling, catalog, easy to make chatbot automation. Different types of pricing according to the organization budgets.
Desventajas
Paid marketing credits, carousel template is not available in starter plan.
- Sector: Internet
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Highly recommended - make your customer be happy
Revisado el 9/9/2024
Puntos a favor
Customer support by WhatsApp and the customer experience.
Desventajas
Some features require using 3rd party developers - it has more costs.