Opiniones de Kigo

Un placer usar y trabajar con Kigo

Revisado el 7/10/2021

Great software with extensive capabilities

Revisado el 27/3/2019

Kigo is enabling us to grow our business further, and we wanted to partner with a channel manager that would restrict our growth in the future.

Without customer service I would left Kigo a long time ago. Kigo is growing but has a lot to...

Revisado el 3/4/2018

OK

Revisado el 13/4/2018

Amazing time & error savior. Super easy to use, no bugs!!

Revisado el 24/4/2013

i would definitely recommend Kigo to any agency / manager of properties / appartments. no questions about it.
I can't wait to have more traffic, knowing that kigo will help me grow!!
THANKS A LOT!!!

Great online solution specialised in vacation homes

Revisado el 15/4/2016

We are using Kigo now since about 8 months and are really, really happy with this online solution. The system itself has some bugs but the support team is acting on those matters really, really quickly. When I read some of the bad reviews I can't really believe. The support is always answering any questions - and I asked and keep asking a lot - quickly and with all necessary details.
The majour selling point of the system is the channel manager which sync to the typical vacation home portals like homeaway, tripadvisor and many, many others. Renting out an apartment means you don't need to standard hotel sites to be listed on. You need vacation home sites like airbnb, homeaway, flipkey ...
Adding a booking is very simple, adding a new property needs some time but once added most of the portals sync descriptions, prices, availability and booking rules. So you add it once to Kigo and then lean back, wait for maximum 24 hours and your are online on your channels.

The website solution is pretty nice, especially the new template is beautiful. Just a tip from my side: wordpress isn't really difficult but it takes a lot of time to set up everything. Go and get the help from Kigo for the DIY page and focus yourself on getting bookings and earning money instead of playing with wordpress.

So, thanks Kigo and thanks to the german speaking support team! I love the solution and you are all doing a great job!

a very rocky road with many highs and lows

Revisado el 24/9/2017

more bookings and piece of mind that no double bookings can occur. reduces my workload and stream lines the entire booking process

Decent Software for small business

Revisado el 30/11/2015

Kigo is a decent software as long as you dont have many properties. All the elements are there and it has sure helped us to grow our business up to a certain point. It doesnt solve all of your problems since the only imported inquiries comes from its own website or HomeAway.com. I am really grateful and wish I could continue with this software, but we are having needs in our growing business that makes Kigo service just not enough. The support team is not easy at all to help us solve our problems. As it was said in another review, some of the staff are really friendly and helpful, and those are most times the ones that makes the first contact. When you reach the moment that they have to forward your contact to someone from an specific area (which would probably be the person that would solve your actual problem), it gets really hard to actually get any kind of help or even an answer from them. We had our monthly fee increased due to the new version in September and are still waiting for the migration, which after reading some of the most recently reviews, makes me wonder if the delay is a good thing or not. We are currently looking for a new software that helps us to have a better relationship with our property owners and recurring guests, which is something that Kigo doesnt help at all. Its is for sure a great software to start and will help your work development from messy to good, but not great.

The reservation management, property database, HomeAway and Booking.com sync are really nice.
The housekeeping management and contact management and most of the other season rental portals (like TripAdvisor, Wimdu, AirBnb) are really poor or just not good enough to count as a positive point for the software.

I feel really bad for the support team that actually try to provide a good service because their co-workers are the ones that makes their life difficult.

What a hassle.

Revisado el 7/6/2017

Good web site ideas.

Simply the Best

Revisado el 28/9/2022

The software that I love since beginning in 2015

Sadly not for the small property manger, maybe, but only maybe if huge.

Revisado el 12/5/2017

I see the potential but for the small user it was expensive and cumbersome.

It has been a great customer service provided by Team, they has been really helpful!!

Revisado el 27/4/2018

Thanks to the staff support using Kigo is very easy

Revisado el 3/8/2017

Good product, even better people!

Revisado el 2/11/2016

We have been using Kigo since the beginning of the year to manage our Bali villas and we cannot imagine going back. The customer support has been second to none in our case and we always have access to a Kigo team member if needed.

We had a slight issue with a sync between Kigo and Airbnb, some amenities were not showing up. Kigo visited us in Bali, in person and resolved the issue within a matter of minutes with the help of Tania who works on the customer support team in Barcelona.

James Glover was our first point of contact as the person for developing new partnerships in Asia for Kigo. He was extremely helpful and realistic in the way that Kigo would be able to help us, and has continued to consult with us on an ongoing basis to ensure we are getting the most from the system.

Kigo have recently visited Bali to learn more about this unique market, I have never heard of any other software provider doing this, which in my opinion makes them more than just a software.

Lastly, Regina is our point of contact and yet again, we are working with someone who cares and understands our business. We have been explained from day one that Kigo is not as strong in Southeast Asia as in Europe and the USA, which is why they come here to learn.

We look forward to continuing this partnership for the long term and helping you develop some features that will ensure you have total success in our region.

Thanks, Kigo!

perfect to fit our needs

Revisado el 18/2/2017

kigo was our best decision at the time we approached the shor rental market. even if there are so many software to manage properties and online reservations, kigo let us to be confident and able to use it since the beginning: it is easy to use and easy to learn how to use it. more, kigo creates us advantage in our third property management getting us a lot of utilities to correctly correspond reports, statement and value to owners, a very plus since this creates a very good relationship with owners so that they are always confident in what we are doing for them.
we are a very young company in this market, and may be we are not able to exploit all the potentiality of the whole system, but of course kigo is our way to learn how to do it at best.

I´ve been working with Kigo software for more than 2 years and it helped a lot to save my time.

Revisado el 15/6/2017

time saving, it made my job much easier!

Excellent software for accommodation industry

Revisado el 20/3/2017

Overall the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts. Downside is on the reporting front. There are vast options for reporting, but none that provide the most basic monthly reporting figures, which creates unnecessary work for me (the client) at the end of every month, and doesn't allow a rolling synopsis snapshot of where the business is sitting on any given day within a month. Only other major concern is to do with responding to customer concerns. Emphasis seems to be placed on the development of the product on a macro level, rather than having a separate team of developers ready to respond to client queries and concerns over elements of the product.

Bad UX Design, full of bugs and very slow

Revisado el 3/1/2016

We were user of Kigo Legacy (the old version) before to migrate to the new Kigo.
The old one was perfect except it was not fully connect with Airbnb API and use Email parsing only.

When we decided to migrate to the new one, we expected to get an upgraded release of Kigo 1 fully connected with Airbnb.
Unfortunately, this version is built with a new architecture and from scratch. There is nothing to compare with the old version.
Yes, it brings some interesting features but with full of bugs

CONS :
1) Their UI are not user centered, not intuitive, not efficient. When we needed 1 click to execute a task, now we need few more steps.
This application is certainly designed by an IT Expert who don't know what we do in our business ! All screens and cinematics of screens are data centric instead of business centric.

2) I thing the worst point is the pricing. We have more than 50 flats and it's impossible to manage your pricing because they just provide a list of 365 text boxes where you can fill your price day by day for 1 flat.
There is no distinction for W-E / DayOfWeek. Even if they provide a bulk copy function, it's not efficient.

3) There is an optional feature to auto adjust your rates based on the % of occupancy. Monthly fee: 400 .
On paper, it looks nice. But after 2 weeks using it, we saw some wrong pricing and switch it off. Except the bug, there are 2 bad points for this pricing engine :
- With Kigo, we cannot use the new auto pricing of Airbnb which is better than this one because it's based on the whole volume of Airbnb booking in your city to adjust your rates, instead of considering only your own level of occupancy.
- When the engine sets the price, it updates the base price instead of to push a discounted amount. It's bad because Booking.com allows crossed out prices (% of discount displayed)
it could be nice to show the discount when is allowed by the website. It was available with Kigo 1...

4) Functionalities lost since the new kigo :
- cleaning/staffing scheduler
- color flags to tag bookings that we need to follow

5) Don't expect to get some smart statistics to follow up your activites and do some analysis. They provide this kind of bullshit Data Report generated by a BI engine with zero consideration of the important criteria for our business.

6) Kigo API : I'm not going to detail the issues but there are a lot of bugs and very slow.

PROS :
1) Support team is usually reactive

Buying and being helped by experts in the implementation process makes all the differenc

Revisado el 15/6/2017

Speed, functionality and objectivity in operations performed and a present support with knowledge and real concern in helping.
I really like the software, it would be unfair to put something I like less. My experience so far has been great.

It's a pure waste of money: It simply does not function!

Revisado el 22/6/2020

It was a nightmare. All of the above said was very time consuming and stressful measured against efficiency. The purpose of using KIGO n was to advance with many properties we have and save time, de -facto we were behind the point at which we started

The only thing they will do regularly is to charge you the minimum monthly inaction fee of €191. And they don't care that you are not getting any bookings because their system fails to retrieve them and is generally a level of a start up at early stage, Not worth a penny spent.

Provides a complete solution and covers most of the operational aspects of VR business

Revisado el 1/5/2018

Terrible software "soultion"

Revisado el 31/3/2021

This software is clunky, it isn't intuitive or functional in any way. What was sold to us by [SENSITIVE CONTENT] was leaps and bounds different than what we actually received. Kigo was supposed to make managing our rental and our client rentals easier. In reality, we didn't even add any of our clients to the software because we very quickly saw while using it for ourselves what a nightmare it was and were too embarrassed to offer our clients such a poorly executed system. They claim there's an "app" for owners and users. In reality, it's a junky ugly webpage formatted for mobile users. As an owner, trying to use it on your phone is almost impossible. The calendar is in a row format (like a week is listed) instead of a monthly format showing each month. We never got notifications when guests would contact us. We still relied solely on Airbnb and VRBO to communicate with guests and use the calendar. Lastly, the payment processing system is beyond terrible. It doesn't sync with the channels at all. For example, VRBO would show only tax had been collected but in Kigo sometimes nothing other than the full amount.

They say they offer a functional website for smaller management companies to use. It's a VERY restricted WordPress site where they limit everything. There is (literally) only one font option and the site is locked down so owners cannot design the site to function (without errors) appropriately.

Kigo Review

Revisado el 3/6/2019

I did not like this system at start, and I believe it is because of the way it was trained. When I got a hold of the system and became manager, I found great ways to train on the system and my staff loves it now.

Good channel manager !

Revisado el 8/6/2017

The Software has some really useful options but not all of them.

Revisado el 19/4/2018