Opiniones de Campaigner

The interface is intuitive and easy to use, unlike others that I've tried. It has the right features for building campaigns and automation without being an overkill. The reporting is also comprehensive and straightforward.

I had some trouble with the deliverability of my emails when I started. I contacted support and it seemed to help improve our open and click rates.

Very straight-forward managing multiple mailing lists; useful and detailed analytics for email campaigns; very helpful and quick customer service (I suppose that the reason customer service reps are available so quickly is because they are not needed often, which speaks to the high quality of the software).

Because I do very time-sensitive campaigns, sometimes the test email doesn't arrive as quick as it should.

We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago).
Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images.
Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago.
Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Being able to duplicate a previous SEND so I can update it easily instead of recreating. Report are easily viewed. Being able to set the time for the SEND. The ability to SEND a previous email only to those that didn't open the first time. I like the fact that I can see JUST the opt outs and the bounces - both hard and soft.

Sometimes I want to have a picture to move to a certain spot in the 'page' but it won't go "dead centre" I would like to be able to edit a SENT product to be able to update a typo or date and then RESEND to those that didn't open. If I create a copy, I loose the means to only send to those that didn't open the original - if there is a way I would be interested to know.

Easy access to technical support when needed. Easy to send out

Making sure that ALL people in data base are included in items sent out.

Would like to see some short cuts 8. Getting from one part of daily send out to another.

Size of photos. Would be good to have an edit that. Hard to resize the number of pixels In photo

It is appealing the easy email builder and the choice of email design

They take your card details and they carry on charging until you don’t change your card details. It’s not possible to cancel the subscription.

The customer service is impeccable. Responsive, helpful, and friendly!

The user interface was not immediately intuitive, but the customer service team and supportive knowledge base made it easy to implement our goals.

I like the ease of the editing feature. It allows me to preview my campaign and click on the links to make sure they work. It is very easy to navagiate.

I wish there was a way for me to tell how many emails I was sending to the moment I send it - I select from multiple lists for each campaign and would like to have a counter available so I can choose the correct lists. We are limited to 100,000 / month so I usually do 2 campaigns of 50,000. This feature would be helpful.

I like that you can send to multiple agents at one time.

The program is not as easy to navigate as the previous "Streamsend" was. There are too many steps to take before you actually send your flyer. I am pretty computer savvy, so if I'm having trouble, I wonder how many others are??

They have samples we can be used for the marketing and just made to input writing.
Emails can be delivered within scheduled time frame

I hope I can send emails separately within the group. Maybe there is a source and is just that I do not know how to use

We have other clients who use the more well-known competitors, but we prefer using Campaigner for the clients who chose this option. It's a more serious and straight-forward email marketing tool. It gets the job done easily and efficiently.

No real cons. We have been using this for a few clients for a long time, through company and name changes on Campaigner's side - and it has only gotten better over time.

The interface looks more attractive than Stream Send one

E-mail forward not an easy process comparing with Stream Send

The price is probably why my company chose Campaigner.

Campaigner is not really set up for agencies to manage multiple client accounts. It has improved a bit over the past couple years but still clunky in that I, as the manager of multiple clients, cannot use my email address as the contact for multiple "sub-accounts." I also cannot set up new sub-accounts; I must request this from support and wait for them to do it. We need to move faster than that at times.

It's quick and easy to get started with Campaigner. It's relatively easy to use and the price is good comparable to other programs.

Campaigner needs to improve the delivery rates and provide clear instructions on how to obtain the best delivery rates without getting tagged as spam. The reports should be improved to show something other than "no data." Either an email gets to the inbox or it doesn't. I need to know which. The contact filtering is a great feature but it constantly resets rather than returning to the last sorted list so it can be time-consuming when reviewing and editing contacts on a large scale. The editor is easy to use but the formatting in the final emails is often messed up and not as it was designed. Repeating the formatting to fix those issues is time-wasting and frustrating since it usually doesn't work.

We use Campaigner exclusively for all support communications with about 300 subscribers to our Internet service at a large marina. We also use it for small business customers that we support with marketing and social media services. Easy to use and we have never had a complete failure.

The system has all of the features that we need, but the only (minor) issue is occasional "lagging" of website response and occasional apparently incomplete copying of an email campaign - we copy a lot for the purpose of sending the same email to new subscribers as they sign up to our Internet service. Sometimes the "subject line" of an email doesn't want to copy and be recognized as present in the copy.

I like how you can easily add the "openers" to any list. It's easy to export and import. I like that you can use the copy and paste feature to import smaller amount of records, so you don't have to create a csv file. I like the information given in the report.

I wish there were more templates & plainer templates to choose from when creating a campaign. While creating a campaign, I wish it would show you in the ribbon what font you used and size, etc - just like Word. So this is the area that use some updates for my purposes.

I like the ability to have templates that can be shared across our organization. The new drag and drop editor is also very helpful to create templates and edit emails more quickly and easily - especially for staff who aren't as skilled at html etc. I think it also does a good job of list management and segmentation.

When editing an email, the software doesn't register you as being "active" unless you click next or save, so it tends to log you out while you're in the middle of editing. Sometimes there are also strange formatting things that happen to emails that take a long time to solve. I have also had experiences where the email wouldn't send because of a bad script or link to a dropbox that it flagged as spam. Solving that problem was extremely frustrating.

It allows us to track current/updated information for our alumni. And, it has been useful in sending Alumni e-newsletters, and invites to other fundraising events.

Our inability to auto load our alumni who sign up through our website.

Campaigner is intuitive and easy to navigate. Our team primarily uses the platform for transactional emails and it does a good job meeting the demands.

Enhanced data reporting & exporting options would be an improvement. More robust support documentation would also be beneficial.

There is a great feature which I have not found on other platforms whereby you can upload lists separately and still send them as a part of the same campaign. Re-sending campaigns is also very simple. User-friendly for first time users.

There should be a legend for mail merge fields that shows if they are valid/ working and what they are mapped to. One of my campaigns did not send one time because I had incorrectly labelled the mail merge field and I could not figure it out.

This is an easy way to keep in contact with our customers. It's easy to see who did or didn't open an email so that we aren't bothering the ones that already did! Very easy to use and manage contacts and lists. Like that you can schedule when you want an email to go out so that you can load and manage ahead of time.

Occasionally I will get a bounced email and when I try to find them in a list, it doesn't come up.

- efficient and easy to use Web User Interface
- flexible and customizible fields in addition to the standard fields set
- Restful API integrations with wide ranges of system coverage
- reports of email campaign's results

- multiple accounts in a organizational level not able to share contacts data set

Workflows are easy to create and launch.

Reporting is quite lacking. I'd like to see more available on contacts, and cross-campaign tracking. Available templates seem out of date and plain.

Easy to use, functional. I was able to set up well with lots of help from customer service. Now I am familiar with it and I use it every 1-2 months. I don't believe in pounding people with emails every week. It's great to have the stats from the emails to see how the subject lines are working. I had some problems in the past with some of my lists but that was sorted out with help from sales and customer service.

It's quite expensive for my small business. Probably need to prune down my databases. I have no idea how to do that and I am not sure if the contacts duplicate between different lists. I really don't have a lot of complaints about campaigner. I find the service way better than constant contact which was awful.

Things are pretty intuitive. It’s easy to find what you’re looking for.

It’s super buggy. There are always things going wrong with it. Hope that you don’t get an escalation because your issue will go into a black hole.