Opiniones de Deel

Deel es una solución completa de cumplimiento y gestión para empresas internacionales. Una de las mejores características de Deel es su capacidad para contratar en más de 150 países sin necesidad de establecer nuevas entidades extranjeras. Esto hace que la expansión global sea más rápida y eficiente, ya que no se requiere un largo proceso burocrático.

Aunque Deel es una plataforma eficiente para la gestión de nóminas y contratos internacionales, hay margen de mejora en su interfaz de usuario. Algunas funciones y opciones pueden resultar confusas o poco intuitivas para los usuarios nuevos. Una interfaz más simplificada y amigable facilitaría aún más el proceso de uso de la plataforma.

Descubrí que Deel es una plataforma increíblemente fácil de usar que simplifica el proceso de contratación para equipos internacionales. Me ha ahorrado tiempo y esfuerzo al manejar el cumplimiento, la nómina y la creación de contratos para mis empleados remotos en varios países.

Si bien aprecio la amplia cobertura en más de 150 países, encontré algunas limitaciones al contratar en ubicaciones menos comunes. Sería genial ver a Deel expandir sus servicios a más países en el futuro.

facilidad en el uso de la plataforma, intuitiva y brinda diferentes opciones que son llamativas para los contratistas

debería de estar también en español la plataforma y los contratos pues algunos de nuestros contratistas no manejan muy bien el inglés

La rapidez de pago tanto como admin y para los contratistas

Aun falta la plataforma sea mas facil de usar, adicional a veces tardan un poco en ayudarte en las dudas.

Pensé que era bueno, pero cuando tuve que usar el servicio de atención al cliente me di cuenta de que la empresa tiene muchas falencias, no atienden mi tiquete y solo me dicen que en x días me darán una respuesta, pasado el plazo x me vuelven a decir lo mismo y siguen sin darme una solución

Malo el servicio de atención al cliente.
Responden rápido pero no dan una respuesta en si, solo excusas

First and foremost, the customer service is top-notch at Deel. Their teams are responsive, knowledgeable, and also self-aware enough to know when they may not have a ready answer, but they do know how to find and deliver one in a timely manner. We love the flexibility of options for hiring internationally - be it as an EOR or as a contractor but without the overhead of compliance and ensuring we're adhering to international requirements and laws we do not understand. They're also always listening to suggestions about how to provide better services and options, regardless of company size, which as a small company, we greatly appreciate.

There are still some rough edges with Deel's billing system and fully fleshing out some optionality within different countries, but while this is something we don't particularly see as a pro - the opportunity that the Deel team has taken to turn cons into wins balances these negatives out. They will work through your understanding and take suggestions -- it's never a "this is it, so deal" from them. They remain collaborative and aware of their weaknesses and areas for improvement. Sometimes billing statements aren't the clearest unless you talk to their support team to decipher them, but we've already seen updates on this front and look forward to continual improvements.

As a user of Deel, I have found that it significantly simplifies hiring and onboarding remote employees from around the world. I appreciate the streamlined, user-friendly interface and the ability to manage payroll, contracts, and compliance all in one platform. The support for over 150 countries has made it much easier for me to expand my team with talented individuals from different regions.

While Deel has been incredibly helpful, I have encountered occasional difficulties with currency conversion rates and minor delays in payments. However, their responsive customer support team has been quick to resolve these issues when they arise.

I only liked the ideas it promised to do, as it turned out to be a nightmare there is unfortunately nothing left to like.

The (lack of) support, very little control over salary, many default options that should not work for most businesses, just one healthcare plan which is mediocre and uncompetitive. The part to least like is simply not getting paid, seeing a pay stub that claims you were paid but nothing to show for in the bank and not a single possibility to communicate with a human about your issue. Also they will charge you a full monthly fee by calendar month no matter what (so you will pay the same for 1 day of service or 30)

Deel makes compliance easy worldwide for both employees and contractors.

It is a bit pricey for having international employees.

Deel is user friendly and easy to use, and it has global coverage to streamline the process of managing contractors or employees globally.

I wish Deel could provide the local compensation data.

I truly like the EOR model of Deel. We have started using this feature more extensively and it has been a success for our ability to hire candidates remotely. We also use the contractor feature that is helpful to us as well, and is a cheaper option.

A company that grows changes a lot, and we have had quite a few CSMs over the years we have used Deel. Making building a relationship a bit harder.

I love the ease of use with Deel and the resources that have to make sure we understand what our employer costs are, and what the requirements are in each country. The support/client success team we have as well are the most responsive I have ever seen, and are so friendly, intelligent, and helpful.

It is quite costly when we wish we could hire more people globally but have to keep out budget into account.

Easy to add international employees (EOR), pay management, add reimbursement, edit/create contracts/onboarding

I wish there was more "awareness"around international employees and different country laws. For Example, Mexico has a 13th month payroll that we weren't aware of; it would be helpful for Deel to alert us of different laws given we're in so many different countries.

The platform is really easy to use and allows to do payments seamlessly.

The only thing that we don’t quite like is pricing as we consider it a bit expensive.

Payroll and benefits management for team is good.

User Interface could be a bit better to implement employees, their managers & teams. More access/view features would be nice for the manager.
Timing for payroll cutoff could be different as well as the view of the estimated paycheck per day started and/or other variables.

1. An industry leader that entered the market early in terms of international salary and compliance.2. The solutions are relatively comprehensive, with both contractor and EOR options available. There are physical entities in Russia and Belarus, and our services are not outsourced through third parties.3.The platform itself is free, and services are charged. The overall price is low, with no startup fees. Compared to several other suppliers, Deel' prices have an advantage.4. The settlement exchange rate is close to our daily algorithm and is reasonable.5. Invoicing is done on the 25th of each month for settlement, and salaries are paid to employees on the last day of each month, which is more convenient for our internal salary settlement and adjustment.6. It is worth mentioning that [sensitive content hidden], the Sales Consultant we are working with, is one of the main reasons we chose DEEL. He is fluent in both Chinese and English, has a very positive and proactive attitude, responds quickly, provides professional services, and has a professional understanding of payment risks in Belarus and Russia. He will be in charge of our entire project and will also provide us with a customer service team in the future.

During our usage, there have been settlement issues due to exchange rate fluctuations, but [sensitive content hidden] was very helpful and we were able to reach a reasonable solution in the end. We haven't thought of any particular issues at the moment.

I like the customer service. The live chat function is very useful and all the customer service reps are extremely informative, professional, and helpful. Our account managers are also great and always available.

I'd like there to be a way to put in a contract details and see how much the total cost is with the breakdown for that specific person/role. I think it would also be helpful for Deel customer service/HR experts to meet with employees/contractors along with a member of our HR company. There are times that our wires are crossed.

1. it allows you to hire and pay remote employees in a long list of countries and comply with the local laws
2. the onboarding uploading screen of the documents needed is fairly straightforward

1. the admin has no clue where each one of his onboarding employees is at in that stage (if they have finished it , if there are bottlenecks

2. the UI is nothing short of a disaster - in order for you to try and find things like trying to resubmit expenses you need to click on your contract instead of actually have a dedicated expenses section.
it feels that it was built as an after-thought

3. we've switched from another similar tool where we thought wasn't great but Deel is a freefall (it took me to get the actual counter contract once I've signed mine digitally a week, they aren't really aware of the local legal or much of the regulations so their support isn't really helpful and disconnected form your customer success.

4. we've been on the phone with them daily for over 6 weeks now past the onboarding to try and solve so many hiccups including miscalculations from their end of payments, lack of benefit enrollment

Deel setup was done well with a dedicated support person that was incredibly responsive and helpful. To get up and running went pretty smoothly. Their customer service team is very responsive and does their best to solve issues swiftly.

There are still some bugs in the software that pop up from time to time.Often teams outside of their customer service team don't have as helpful a mindset.

Deel has truly simplified international hiring for my business. Its platform offers seamless compliance and management in over 150 countries, making it easy to hire talent from around the world without the hassle of setting up foreign entities. I particularly appreciate the localized legal contracts and the user-friendly interface.

While Deel has greatly improved our global hiring processes, there were times when I felt customer support could have been more responsive.

Initially, they show you the software and possible perks and benefits you could get for a lower price point than other competitors (The Software is not that different from all of them), while stating we would have full support which was attractive vs their cost

Once you sign, they immediately leave you alone, with no real support whatsoever and difficulties setting everything up

Customer support. They are almost always available within minutes. Usually the hiccups are caused by my own trouble-making. They are very patient and will guide you step by step if required.

Nothing outstanding, honestly. If I have to complain, it would be the rough edges, that I had to face, but once the team received the feedback, most of the issues would be fixed real quick.

Easy to use product that allows our company to hire internationally and compliantly. They are working on the transparency of EOR costs and I can really appreciate that. Customer service is also quick. I'd like to think that I was one of their early customers and I can definitely say they have come a good long way.

International hiring can be a headache but Deel tries their best to make it easy.

User friendly interface, good customer support, flexibility with pricing policy, a lot of information on how to use Deel is available

EOR with visa support is expensive (one-off 7k+ for visa application looks over expensive)

Easy to uae, allow you to control the employees from one dashboard

The ui and ux should be improved, part of the processes are still not mature