Opiniones de Detrack
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84 opiniones
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent Software
Revisado el 28/5/2020
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!
Puntos a favor
The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.
Desventajas
It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful
Respuesta de Detrack Systems
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.
Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Good Transportation Management
Revisado el 27/6/2024
I think overall it is decent. There are a couple of nuances like two orders with the same number...
I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!
Puntos a favor
The ability to upload and change information provided to a drivers handheld in almost real time.
Desventajas
May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.
Respuesta de Detrack Systems
Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Overall Happiness
Revisado el 7/8/2024
Customer service has been wonderful. Time management and accountability of team has improved our...
Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.
Puntos a favor
Time management and accountability of team
Desventajas
The shortages + loss of map live tracking from our warehouse + driver.
Respuesta de Detrack Systems
Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Impresión
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Delivery tracking
Revisado el 29/7/2024
Puntos a favor
Ease of use, easy to set up.
real time delivery updates.
proof of delivery
Desventajas
nothing
Respuesta de Detrack Systems
Thank you for the great review, Neil! We appreciate your loyalty and continued trust in us. Our entire team here at Detrack works hard to deserve your loyalty.
- Sector: Hardware informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Detrack - CMF
Revisado el 9/10/2024
We have never had issues with our deliveries
We have never had issues with our deliveries
Puntos a favor
Tracking deliveries and creating routes for drivers. Updating drivers trips in real time and tracking drivers progress
Desventajas
that you cannot do vehicle inspection reports and also map high-risk areas.
Respuesta de Detrack Systems
Thank you for your review, Jaen. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Comercio minorista
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
User Friendly
Revisado el 29/7/2024
Puntos a favor
Detrack has been really good to use for our logistics team to book collections and deliveries. It's very User friendly and easy to navigate it's dashboard.
Desventajas
I found the GPS Tracking not as good as the other one we use as its via the phone only.
Respuesta de Detrack Systems
Thank you for your review, Jen! We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Customers love it
Revisado el 27/6/2024
Puntos a favor
Live tracking
Client Portal
Live etas
Automatic pods emailed
Desventajas
Online portal should show less information to customers
Respuesta de Detrack Systems
Thank you so much, Brett, for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Sector: Hardware informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 8.0 /10
Fast efficiant delivery management system
Revisado el 29/7/2024
Works like a charm and happy to use it for our office
Works like a charm and happy to use it for our office
Puntos a favor
Ease of setup to get up and running and delegate rights. Also easy to swap driver phone.
Desventajas
The annual subscription costs are bit high for single delivery van
Respuesta de Detrack Systems
Thank you, Carlo, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Dispositivos médicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great experience
Revisado el 29/7/2024
Puntos a favor
Ease of use, clean and simple, a breeze.
Desventajas
cant add order during day, only manually, or to upload file again which would delete all assigned deliveries
Respuesta de Detrack Systems
Thank you for your review, Yoel. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Live tracking app
Revisado el 27/6/2024
Puntos a favor
Easy to use app, very user-friendly and efficient.
Desventajas
Does not do smart routes at the moment, hopefully this feature can be introduced even if at extra cost so we don't have to jump on a different system to do the routes.
Respuesta de Detrack Systems
Thank you, Madat, for posting your positive review! We invite you to reach out to our team for any assistance with Detrack's routing features at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Ice cream delivery
Revisado el 13/6/2024
Great feature product, even on different time zone great support availability and fast response
Great feature product, even on different time zone great support availability and fast response
Puntos a favor
Easy Integration excel/api
Plan feature
Tracking
Desventajas
Manual Import/Push between detrack-elastic
Razones para cambiar a Detrack
Included Features and value per vehicle not usersRespuesta de Detrack Systems
Thank you for your review, Benjamin. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Agricultura
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Supports advanced requirements & support is awesome
Revisado el 8/4/2020
Excellent
Excellent
Puntos a favor
I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site. I learned the hard way that other delivery tracking/notification systems can't handle this. Before I started paying, I started with the free version and I got stuck with the file import. I emailed support thinking that, as a free user, I wouldn't get support, but I got an answer within a couple of hours AND it solved my problem! They attached the correct import spreadsheet and that fixed it.
Desventajas
There's a few little quirks in using the software - eg the page in which I tried to put in my billing info was unresponsive. I used the chat feature and immediately got a response with a workaround solution. Also, it took me a while to figure out how to customize the different notification emails. You sort of have to go to multiple places but I now realize that the tremendous flexibility in how these emails are set up and what info they include make it tailor fit my needs and it's easy now.
Alternativas consideradas
Route4MeRazones para cambiar a Detrack
Flexibility, value for money, great support, transparent pricingRespuesta de Detrack Systems
Hey, Nevra!
Thank you much for your kind, encouraging words. As always, our support team will do their best to solve any issue you're facing (regardless of the plan you're on), as our goal is for ALL Detrack users to have the best, seamless experience possible using our solution.
As we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, Nevra!
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
FANTASTIC SYSTEM
Revisado el 26/6/2024
FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our...
FANTASTIC. Transparent. On point, very fast, realtime updates and integration is seamless to our customer's systems.
Puntos a favor
Centralised system with all the features needed to run a courier service company.
Desventajas
NOTHING. Absolutely love the system. Have had no problems with detrack and all the reports and PODs are very accurate.
Respuesta de Detrack Systems
Hi Geoffrey, thank you so much for your five-star review! We are delighted to hear that you had a positive experience with us at Detrack. We appreciate your loyalty and continued trust in us.
- Sector: Empaquetado/entrega de mercancía
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love using Detrack
Revisado el 27/6/2024
Puntos a favor
We like the Tracking system and POD are very efficient
Desventajas
Messaging system is very short and customer don't get enough details
Respuesta de Detrack Systems
Thank you for your review, Simarjit! We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Materiales de construcción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
CQ Building Supplies
Revisado el 25/9/2024
Overall I'm quite happy with how Detrack works
Overall I'm quite happy with how Detrack works
Puntos a favor
Viewing of truck routes on screen & cuurent location
Desventajas
limited POD details would like UOM to be shown
Respuesta de Detrack Systems
Thank you for your review, Matthew. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Muebles
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Good product
Revisado el 27/6/2024
So far so good. Friendly interface (except for routes function) and fast response from the customer...
So far so good. Friendly interface (except for routes function) and fast response from the customer service team too.
Puntos a favor
The ability to track the deliveries for companies and customers.
Desventajas
The newly added feature of route planning isn't applicable.
Respuesta de Detrack Systems
Thank you for your review, Joel. We are pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for assistance on our Route Planning feature at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Hardware informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
So far so good
Revisado el 11/7/2024
Puntos a favor
We use Detrack and have one driver. We use it daily to receive electronic signatures for deliveries.
Desventajas
It does not save addresses very easily.
Respuesta de Detrack Systems
Thank you for your review, David. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Odg reciew
Revisado el 10/6/2024
Puntos a favor
Fleet managment, delivery management. Custo.er tracking
Desventajas
Needs more customization. More mobile app uses
Respuesta de Detrack Systems
Thank you for your review, Brian. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Nice app for delivery
Revisado el 19/7/2024
Puntos a favor
The driver app is easy to use
Very helpful customer support
Desventajas
If there is an app for admin use will be perfect.
- Sector: Construcción
- Tamaño de la empresa: 201-500 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Rollout of Detrack
Revisado el 16/5/2024
Very good. Highly recommend. Perfect for low cost proof of concept.
Very good. Highly recommend. Perfect for low cost proof of concept.
Puntos a favor
Ease of rollout. Cost. Functionality. Customer support is very good and helpful.
Desventajas
Need for use of 3rd party text sms service.
Respuesta de Detrack Systems
Thank you for the great review, David! We’re glad to hear that you were satisfied with your experience.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great App to start off with.
Revisado el 4/8/2021
have been using it for the past years. overall is very gd and appreciate my friend for recommending...
have been using it for the past years. overall is very gd and appreciate my friend for recommending me this powerful app.
Puntos a favor
Ease of usage and real time tracking of product. Proof of delivery is almost as immediate. call and sms fuction is wonderfully in place.
Desventajas
Unable to preview driver past route once driver offline.
Respuesta de Detrack Systems
Hey Garfield,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear you find our solution easy to use. We're also pleased to hear that you find our instantly generated E-PODs and notification features very useful.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Garfield.
- Sector: Servicios jurídicos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Detrack provides all that we need for our deliveries
Revisado el 26/7/2021
Puntos a favor
Easy to use, works well with our website. Useful features like map view and bulk updating deliveries are frequently used
Desventajas
Sometimes it takes a short while to refresh but does so frequently enough
Respuesta de Detrack Systems
Hey Bruce!
Thank you so much for your encouraging words.
As Detrack is designed with the ability to be seamlessly integrated with any current delivery process, we're glad to hear our solution works well with your website. We're also glad to know that our features like map view and bulk updating deliveries are frequently used.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Bruce.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very easy application
Revisado el 4/8/2021
Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and...
Before Detrack we plan the routes on paper and was a mess. With Detrack we have productive and clean delivery planning i reporting for every single delivery.
Puntos a favor
The driver app is very useful. The admin panel is very good. Very easy and convenient delivery management. Delivery proof with images and geo tagging. Easy API configuration with our EPR software. Very easy configuration for SMS notification.
Desventajas
GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.
Respuesta de Detrack Systems
Hey Bojan,
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are glad to hear our solution is helping make delivery management very easy and convenient for you. We're also pleased to hear that you can seamlessly integrate Detrack with your current ERP software.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Bojan.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
The Swiftest Response Team - Team Detrack!
Revisado el 14/4/2020
For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I...
For me, you can be the cheapest in the market. But the main thing is the human touchpoint. And I can say for sure Detrack has nailed it! Their product team is the most responsive team I've ever dealt with. Any issues I've put across are all marvelously and swiftly resolved! This helps my company in being able to have a competitive edge in the market. Thank you, Team Detrack! And keep it up!
Puntos a favor
Tracking visibility, ease of use, intuitive.
Desventajas
Auto-billing, real-time vehicle tracking, more reports needed.
Respuesta de Detrack Systems
Hey Mei Lin,
Thank you so much for the encouraging words!
We do our best to go beyond simply answering a user's enquiry, but rather put ourselves in their shoes so we can proactively identify the concerns in their Detrack experience - and reduce the chances of such occurrences.
Detrack's mission has always been to provide businesses around the world instant access to the most innovative and affordable technology to power their last mile deliveries.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Value for money
Revisado el 4/8/2021
Puntos a favor
Easy importing and exporting of data for daily management
Desventajas
Picture uploaded by drivers could be auto focus for better picture quality
Respuesta de Detrack Systems
Hey Andy,
Thank you so much for your positive review.
As Detrack is designed to be user-friendly, we are glad to hear you're having an easy time importing and exporting data for daily management.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the kind review, Andy.
