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11 opiniones
- Sector: Marketing y publicidad
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante Más de un año
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Rooftop Software Review: Streamline Operations and Improve Communication
Revisado el 29/3/2023
Puntos a favor
Cloud-based platform that offers project management and field service management solutions.Specifically designed for businesses that provide services such as HVAC, plumbing, electrical, and other home and commercial maintenance services.User-friendly interface that allows technicians to access job details and customer information from their mobile devices while in the field.Real-time updates on job status, inventory levels, and other metrics.Helps automate manual processes and improve communication between technicians and customers.Offers a free trial period for users to test the software before committing.
Desventajas
May not be suitable for businesses outside of the home and commercial maintenance services industry.Limited customization options may not meet the specific needs of all businesses.Some features may require additional setup and configuration, which can be time-consuming.May not be cost-effective for small businesses or individual service professionals.
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Very pleased
Revisado el 28/5/2021
We have been able to bring our KPI of open topics from 30% down below 15% in less than one year...
We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'
Puntos a favor
Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.
Desventajas
Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.
Razones para cambiar a Rooftop
User Interface - easy to use and quick start up Local company with quick service supportRespuesta de EASI
Hi Preston, thank you so much for your review and for your precious feedback!
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
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Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Most of the options are really useful, this app allows a very professional customer support
Revisado el 1/6/2021
Puntos a favor
Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.
Desventajas
Waiting time when charging a discussion.
- Sector: Educación superior
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Rooftop is savior for project collaboration
Revisado el 5/7/2022
It has it pro and cons, but overall, it helped us with our project in the communication and...
It has it pro and cons, but overall, it helped us with our project in the communication and collaboration aspect without fail.
Puntos a favor
Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another.
Desventajas
It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template.
- Sector: Marketing y publicidad
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Collaboration email in an organized way
Revisado el 25/1/2023
Helped our team to develop an entire project, all in a home office.
Helped our team to develop an entire project, all in a home office.
Puntos a favor
Works via the web; no need to install programs, helps the team to work as a team through tasks; helps to organize the inbox in an effective way, creating filters and giving importance to real objectives
Desventajas
I believe it needs new integrations with other tools; Search tool is a bit slow, could be improved.
- Sector: Ingeniería industrial o mecánica
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Bon outil
Revisado el 28/5/2021
Mais en générale il fonctionne très bien , et très pratique pour gérer des emails
Mais en générale il fonctionne très bien , et très pratique pour gérer des emails
Puntos a favor
simplicité, efficacité. bon support technique
Desventajas
petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
.
Revisado el 1/6/2021
Puntos a favor
- Facilité d'utilisation
- Interface web
- Evolution du logiciel dans le temps
Desventajas
Rien pour l'instant
- Sector: Almacenamiento
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
Rooftop, Is it for you?
Revisado el 13/8/2021
This was one of our first experiences with this type of software. overall we were happy with this...
This was one of our first experiences with this type of software. overall we were happy with this choice and it taught us a lot about what we needed so we were able to increase our workflow and keep everyone up to speed.
Puntos a favor
All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information.
Desventajas
It can be a little slow to load and I would like it to have more mobile function
- Sector: Maquinaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Overall it is quite useful, but sometime it maybe quite slow.
Revisado el 31/5/2021
No comment from me, it is very useful overall
No comment from me, it is very useful overall
Puntos a favor
The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.
Desventajas
Some time it might very slow in terms of loading
- Sector: Maquinaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Great tool to capture every step of the journey
Revisado el 29/5/2021
Ability to track interactions with clients and quickly revert to previous discussions or promises.
Ability to track interactions with clients and quickly revert to previous discussions or promises.
Puntos a favor
One location to stare and document your daily interaction with clients
Desventajas
Find that the dates do not reflect properly when making changes.
- Sector: Maquinaria
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Mon quotidien a changé
Revisado el 31/5/2021
Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à...
Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop
Puntos a favor
L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser
Desventajas
Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.
