OpenTable

4,7 (1.280)
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Plataforma de gestión de restaurantes con pedidos para llevar

Calificación general

4,7 /5
(1.280)
Relación calidad-precio
4,6/5
Funcionalidades
4,6/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,5/5

96%
de los usuarios recomienda esta aplicación
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1280 opiniones

Anely
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

La mejor herramienta para amantes del turismo culinario

Revisado el 5/9/2023

Ha sido una herramienta súper rápida y fácil para reservar cualquier mesa o hacer cambios en mis...

Ha sido una herramienta súper rápida y fácil para reservar cualquier mesa o hacer cambios en mis reservaciones de restaurantes.

Puntos a favor

Con esta aplicación puedes reservar en cualquier restaurante que tengas en mente, te facilita tener que hacer llamadas y esperar a que te atiendan, con algunos clicks tienes una mesa asegurada, la lista de restaurantes es súper extensa y además puedes revisar tu historial y hacer recomendaciones a tus amigos de los lugares que te han gustado.

Desventajas

Hasta ahora no hay nada que no me guste, quizás cambiaría un poco sus colores.

Chris
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Buena App para reservar y/o buscar mas informacion acerca del restaurante.

Revisado el 3/6/2023

OpenTable es una de las aplicaciones mas buenas para cualquier tipo de reservacion y ayuda mucho...

OpenTable es una de las aplicaciones mas buenas para cualquier tipo de reservacion y ayuda mucho para las personas que necesiten ayuda ya cuando necesiten reservar o mirar informacion acerca del lugar que vayan o conozcan.

Puntos a favor

Me gusta mucho usar la App y mas que hace mi reservacion facil con mas facilidad.

Desventajas

Que aveces no tiene mas opciones de facilidad avanzada y necesita mas herramientas para gestion de tiempo.

Yarima
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Reserva facil

Revisado el 17/11/2022

Siempre lo uso para reservar en los restaurantes me encanta

Siempre lo uso para reservar en los restaurantes me encanta

Puntos a favor

Es fácil de utilizar y rápido ,puedes reservar hasta para el mismo día

Desventajas

No he encontrado nada que no me guste .Hasta ahora sin problemas

Gregory enmanuel
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Open Table

Revisado el 26/3/2023

Puntos a favor

Facilidad de manejo y configuracion del mismo

Desventajas

Agregar grupos para solicitudes en linea

Usuario verificado
Calificación general
  • Sector: Bienes de consumo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excelente para reservaciones, fácil de usar

Revisado el 8/3/2023

Excelente app de reservas

Excelente app de reservas

Puntos a favor

Muy sencillo y fácil de usar, todo desde tu celular

Desventajas

A veces no se puede hacer reserva para grupos grandes

Monserrat Ochoa
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

La mejor plataforma de rservas en linea.

Revisado el 11/10/2022

Es la plataforma que uso para realizar reservas en restaurantes y mi experiencia es buena y...

Es la plataforma que uso para realizar reservas en restaurantes y mi experiencia es buena y recomendable.

Puntos a favor

Me fascina el plus que otorga de actualizacion constante, esto permite que puedas visualizar las fechas que cancelaron y a si poder tener otra oportunidad en caso de que no hayas encontrado fecha en un principio.

Desventajas

La demora en tiempos de respuesta cuando solicitas atencion personalizada para alguna aclaracion o modificacion de pago.

DiEgO
DiEgO
Calificación general
  • Sector: Artes escénicas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Es buena y fácil de usar.

Revisado el 19/10/2022

Me gusta usarlo. Me quedo con ello

Me gusta usarlo. Me quedo con ello

Puntos a favor

Porque siempre hay productos disponible

Desventajas

Que tengan más precios accequibles y completamente buenos

Antonio
Antonio
Calificación general
  • Sector: Fotografía
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Facil de usar y versatil

Revisado el 25/5/2023

muy bien la verdad, facil y rapido .

muy bien la verdad, facil y rapido .

Puntos a favor

Es facil de usar para cuando vayas a hacer una reserva en un restaurante.

Desventajas

que a veces los mismos restaurantes no abren o sincronizan los espacios disponibles.

ivan
Calificación general
  • Sector: Medios online
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

La forma fácil de reservar en línea

Revisado el 15/9/2022

Eficaz, en la que puedes reservar desde la aplicación en tu celular y tener una mejor experiencia...

Eficaz, en la que puedes reservar desde la aplicación en tu celular y tener una mejor experiencia con el restaurante, conocer mejor las ofertas cercanas, lugar y menú.

Puntos a favor

Que puedes llegar a un restaurante con una reservación previa y ya no hacer fila, además de que es más sencillo tener la disponibilidad de lugares cercanos a tu ubicación

Desventajas

valorar el servicio directo con el restaurante

Maria Fernanda
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gran aplicativo para reservas

Revisado el 14/9/2022

Puntos a favor

Es una gran app, te saca de apuros cuando requieres hacer una reservación en algún restaurante para una ocasión especial y facilidad que te brinda

Desventajas

No he tenido ningún problema con la app, hasta ahorita todo de maravilla

Alexandra
Alexandra
Calificación general
  • Sector: Estudios de mercado
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

OpenTable Review

Revisado el 7/8/2023

Love it! Would recommend to anyone because it has something for everyone!

Love it! Would recommend to anyone because it has something for everyone!

Puntos a favor

I use OpenTable at least once a week to book reservations for either myself & my boyfriend or a group of friends and I absolutely love it. The best parts of the application are that you can customize what you're looking for (this is specifically helpful for dates/times and different types of food), keep track of your reservations and save favorites. I also love that you can share the reservation with other attendees and that it populates directly to your Google calendar so you never forget what you've booked!

Desventajas

The only thing that I dislike about OpenTable is that it does not include all restaurants in the area. I know that this is not the fault of OpenTable itself and that these restaurants have not signed up to use the application - but it just makes the whole process of finding a reservation more limited/difficult, especially when in a new area.

Kathryn
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love Open Table!

Revisado el 5/8/2019

OpenTable is wonderful, not only do they have fast and professional customer service, they're also...

OpenTable is wonderful, not only do they have fast and professional customer service, they're also improving the software everyday. I love that we can train our hosts quickly and use the software to make it an enjoyable dining experience for our guests.

Puntos a favor

From a sales perspective, Open Table is fantastic at making sure we have plotted the proper rooms for private events. It is constantly making suggestions and making sure we're in the right time slots for turning tables. For our FOH manangers, it is very easy to train on which makes it less time consuming in the host training process. Guest center is also a great hub to check reviews, see your seating from an app on your phone and make any changes on the go. Love the pop up function and notes section to make sure our hosts have all the information they need. OTrestaurant.com is also wonderful to make sure we have all the right marketing tools turned on and become available to our guests. It is important that our guests have an ease of use to make a reservation and with the bonus points they receive from booking on open table it is just a plus for us to use the software.

Desventajas

Not a con, but we would love to see Open Table integrate with private dining software to make plotting private events faster.

Respuesta de OpenTable

Hi Kathryn, thanks so much for taking the time to write a review!

Marco
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Awways room for improvement

Revisado el 22/4/2024

I am satisfied with the service.> I have been using the product at my restaurant since early 2000.

I am satisfied with the service.> I have been using the product at my restaurant since early 2000.

Puntos a favor

Customer service is good. Immediate access to reservations.

Desventajas

Build a better Google Mobile Platform ( for Pixel Phones )
Improve the Table availability in shift settings. ( difficult to understand) .
The review should show the reservation

Tony
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

OpenTable Feedback

Revisado el 16/4/2024

It feels like it is a necessity for restaurants to have this platform in order to succeed and...

It feels like it is a necessity for restaurants to have this platform in order to succeed and OpenTable takes full advantage of it by squeezing as much as they can with monthly fees as well as per person booking fees.

Puntos a favor

Ease of use for both customers and restaurants.
Dominates market share for booking reservations.

Desventajas

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks.
Huge market control makes it almost impossible to succeed as a restaurant if you are not using them.
No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing.
There is no option to rate diners the same way as restaurants are reviewed so you can select the best customers and decline and the rest during busy times.

Vincent
Calificación general
  • Sector: Cuidado de la salud mental
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love the App and Love the Rewards System

Revisado el 14/3/2024

I have been using OpenTable for over six years (since 2018). I have accumulated wealth of points,...

I have been using OpenTable for over six years (since 2018). I have accumulated wealth of points, rewards, and enjoy OpenTable VIP status and absolutely love my experince with this app. I only wish that more restaurants would adopt the app for their reservation system because it is so easy to use. Everytime I use to app, I always have my table waiting when I arrive at the restaurant. Beautiful!

Puntos a favor

I love that OpenTable is so intuitive and easy to use to book reservations. I have been using OpenTable since 2018 and have accummulated OpenTable VIP status with over 150+ booked and completed reservations. They have an awesome rewards system where you can redeem OpenTable points for cool things like Amazon gift cards.

Desventajas

I have one "if only" for OpenTable. If only. . .you could change the day of a reservation that is already booked, it would be GREAT! Currently, you can only change the time of the reservation. You cannot add people and you cannot change the day to an already booked reservation. You have to go in and cancel to start over.

Charles
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

OpenTable Remains Industry Leader for Many Reasons

Revisado el 2/8/2020

If used as intended, OpenTable can be an unbelievable asset for any restaurant. It makes gathering...

If used as intended, OpenTable can be an unbelievable asset for any restaurant. It makes gathering and communicating guest information so easy and is compatible with the majority of point of sale systems

Puntos a favor

OpenTable has been the industry's leading platform for managing guests and an active shift. OpenTable is compatible with the majority of restaurant point of sale systems which really enhance the amount/ variety of guest information. It makes tracking new and regular guests extremely simple. OpenTable is always improving and expanding its capabilities.

Desventajas

The countless features of OpenTable don't come cheap. It is definitely an investment and often underutilized.

Sarah
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Longtime user

Revisado el 16/2/2021

So far our experience has been very good. We are even giving their online ordering a try through...

So far our experience has been very good. We are even giving their online ordering a try through our 2nd location.

Puntos a favor

User friendly and easy to navigate. Also a very established business for online reservations, which mean that most of our staff has worked with it in the past and is familiar with the layout and set-up of it. Very good customer support and is very knowledgeable about the software and can easily talk you through whatever process you are looking at completing.

Desventajas

Little clunky and cluttered to navigate around it via the app. Also a lot of steps to add guest into the system for simple just seating a walk-in.

Megan
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Opentable and Venga

Revisado el 4/10/2019

I’ve been using it in every restaurant I have worked in for 13+ years. The continued evolution of...

I’ve been using it in every restaurant I have worked in for 13+ years. The continued evolution of the product is much appreciated.

Puntos a favor

There is so many benifits- ease of use, platform for managing reservations prior to and in the moment, it aids in generating reservations, retaining guests and collecting data. Now that there is a venga connection I’m over the moon!

Desventajas

Honestly the cost per reservation is a little high for small owner operated restaurants but the added benefits are unmatched.

Alternativas consideradas

SevenRooms

Razones para elegir OpenTable

Now that venga has been added we will be moving away from another product.

Razones para cambiar a OpenTable

Main stream product used by 90% of market. Allows for better advertising and venga is amazing!
Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

OpenTable – My Main Way of Making Reservations. Great Platform, But Needs More Transparency.

Revisado el 19/4/2022

Overall, I love using OpenTable and it's definitely my go-to reservation platform. Whenever I need...

Overall, I love using OpenTable and it's definitely my go-to reservation platform. Whenever I need to make a reservation, OpenTable is always my first choice for a platform!

Puntos a favor

I love how easy it is to book reservations to my favorite restaurants. The UI is just beautiful, and it's so easy to navigate, see what times are available, double check the reservation I made, contact restaurants, read menus, see photos, and even change my reservation. I just love the ease of use.

Desventajas

I least like how, by default, way more data than I knew was being shared with restaurants and marketers. Buried in settings, I figured out how to turn these features off, but I feel like OpenTable is deceptive about how much data is really shared with their business partners, marketers, and restaurants.

Erik
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Works well enough

Revisado el 29/4/2024

Fair. They could be worse, but they could be better. VERY EXPENSIVE

Fair. They could be worse, but they could be better. VERY EXPENSIVE

Puntos a favor

Guest management and seating options, fairly easy to add new tables

Desventajas

There are other services that do more, and cost far less.

Svend Bertil
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Effortless and Convenient Booking with OpenTable

Revisado el 20/1/2023

I have had a great experience with OpenTable overall. The website is easy to use and booking is a...

I have had a great experience with OpenTable overall. The website is easy to use and booking is a breeze. Even if I have encountered an occasional issue, OpenTable customer service has been very helpful in resolving it. I would definitely recommend OpenTable for anyone looking for an easy and convenient way to book a table.

Puntos a favor

I recently used OpenTable to book a table at a popular restaurant and was really impressed with how easy it was. The website was easy to navigate, the booking process was straightforward, and I received a confirmation email within minutes. It was a great experience and I'd highly recommend OpenTable to anyone looking for an effortless and convenient way to book a table.

Desventajas

I encountered a few issues with OpenTable, such as not being able to get a table at a restaurant that I had booked, even though I had a confirmation email. Luckily, OpenTable customer service was very helpful and resolved the issue quickly, but it was a bit of a hassle.

Dave
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

OpenTable Lover

Revisado el 23/7/2020

OpenTable has been a pleasure to use since it's new facelift, I would recommend any and all...

OpenTable has been a pleasure to use since it's new facelift, I would recommend any and all restaurants to get on board.

Puntos a favor

Finally upgraded a lot of options for the software. It's been years and years making suggestions with this company, glad they started to finally implement what industry people needed.

Desventajas

The cost associated with some of the repeat business seems like it's unnecessary, but as long as it's driving business towards me I'm OK with it.

paul
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Not only great for reservations......

Revisado el 20/5/2021

OpenTable has been great for running the dining room more efficiently, and allows us to maximize...

OpenTable has been great for running the dining room more efficiently, and allows us to maximize our reservations and table turns like never before. Our hosts can confidently run the dining room from the tablet at the host stand and deal with all the reservations, walk ins, call aheads, using a waiting list. Everything is very easy to manage. With the ability to enter such succinct information about each table sat as to where they are in their meal, whether it is appetizer, meal, dessert, is the check on the table....it makes it much easier to estimate when a table will be done, so we can quote guests the proper wait time. I have been thoroughly impressed with OpenTable since we started using it a few years ago.

Puntos a favor

Most everything you can do with this software is very intuitive. Very easy to learn how to do multiple things very quickly and very easy to teach my other employees to do the same. I love how I can run my dining room on a busy weekend night from my tablet and be in complete control of all reservations, walk ins, and call aheads.

Desventajas

Very few issues with this software. If i had to come up with one for the review, i would say that it can be slightly buggy every once in awhile. What i mean is, some settings that i have changed to block tables for reservations or reconfigure the dining room setup can revert to previous settings without my doing. Once in a blue moon, but it is very frustrating when it happens.

Ashley
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

OpenTable is a great resource for keeping managing restaurant reservations

Revisado el 19/10/2018

Puntos a favor

My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable I did not realize all of the problems I would be solving for them. OpenTable brings reservation systems into the 21st century, and allows patrons an easy way to make, change, and cancel restaurant reservations with the click of a button. For the restaurant owner or manager, it saves all of the time you use to need for follow-up, and all of the administrative management needed to handle cancellations and book optimal service volume.

Desventajas

There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.

Angela
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Are use it all the time

Revisado el 2/7/2018

Very convenient and a great timesaver

Very convenient and a great timesaver

Puntos a favor

This is an unbelievably convenient and functional product. I use it to find restaurants easily and reliably when I travel. It's much more convenient than having to call the restaurant. I can make reservations any time of the day and go back-and-forth between restaurants to compare available times. Then, after I finish making my reservation, I could send the information to the other people in my party with just one click. Because of this product, I have tried many new restaurants and in many different areas that I wouldn't have otherwise tried. And, of course, the point system gets me a coupon every so often.

Desventajas

My biggest complaint is with the interface. I use it as an app on my phone mostly and sometimes I have trouble finding what I'm looking for. It works much better on the desktop.