Opiniones de OpenTable

Con esta aplicación puedes reservar en cualquier restaurante que tengas en mente, te facilita tener que hacer llamadas y esperar a que te atiendan, con algunos clicks tienes una mesa asegurada, la lista de restaurantes es súper extensa y además puedes revisar tu historial y hacer recomendaciones a tus amigos de los lugares que te han gustado.

Hasta ahora no hay nada que no me guste, quizás cambiaría un poco sus colores.

Es fácil de utilizar y rápido ,puedes reservar hasta para el mismo día

No he encontrado nada que no me guste .Hasta ahora sin problemas

Facilidad de manejo y configuracion del mismo

Agregar grupos para solicitudes en linea

Muy sencillo y fácil de usar, todo desde tu celular

A veces no se puede hacer reserva para grupos grandes

Me fascina el plus que otorga de actualizacion constante, esto permite que puedas visualizar las fechas que cancelaron y a si poder tener otra oportunidad en caso de que no hayas encontrado fecha en un principio.

La demora en tiempos de respuesta cuando solicitas atencion personalizada para alguna aclaracion o modificacion de pago.

Porque siempre hay productos disponible

Que tengan más precios accequibles y completamente buenos

Es facil de usar para cuando vayas a hacer una reserva en un restaurante.

que a veces los mismos restaurantes no abren o sincronizan los espacios disponibles.

Que puedes llegar a un restaurante con una reservación previa y ya no hacer fila, además de que es más sencillo tener la disponibilidad de lugares cercanos a tu ubicación

valorar el servicio directo con el restaurante

Es una gran app, te saca de apuros cuando requieres hacer una reservación en algún restaurante para una ocasión especial y facilidad que te brinda

No he tenido ningún problema con la app, hasta ahorita todo de maravilla

As we have 2 restaurants in our company, we are always looking new ways to promote them and to have less empty seats for lunch or dinner. We have found about OpenTable online, and we contacted them several years back. At that time they were only U.S. based, but last year when they spreader their network in Europe, we were the first company in our country that signed the contract with OpenTable.
Their training staff was great, introducing the system and training our staff.

As were the first users, we believe that we gain enough advantage for the time being and the fact that we were the first helped us to increase the business in our restaurant - times four....

In this part we would say the fees, but the fees are ridiculously small, we counted that we are spending or giving 2,5-3% of our revenue to OT, which is really small when you count the fact that any mediator would ask for 10%...

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

OpenTable is a great resource. I use it often when trying to select a restaurant. I love that I am able to see pictures of the real food, along with the menu and prices. Easy platform for making reservations.

Would love an easier way to view a clean menu. there are multiple views (on OpenTable, within a user's picture, or sending me to the website)

I like that it is quick and easy to use, especially when searching directly within Google or in a restaurant's website.

Nothing at this time. I find it to be easy and flexible.

It’s very easy to use, and doesn’t take to much time and you don’t have to have an account to use.

It’s a little unclear how their point system works.

I like that I can go to opentable and reserve a table months in advance

Nothing I have never had an issue with opentable

I like how easy it is to make reservations. Also how easy it is to find another restaurant if the one you’re interested is not available.

I think it should be easier to search a general location because it can get confusing if you’re not familiar with the area.

I like the ease with which I am able to make reservations and to make specific selections such as seating. I also like the reminders and notifications to verify my check in.

So far I have not found any issues with the program.

it is very easy to use and you can make reservations across the world. I made reservations for Myrtle Beach from my home town 4 hours away. very easy

sometimes it is not easy to navigate open table to find the menus for certain restaurants

Finally upgraded a lot of options for the software. It's been years and years making suggestions with this company, glad they started to finally implement what industry people needed.

The cost associated with some of the repeat business seems like it's unnecessary, but as long as it's driving business towards me I'm OK with it.

What I like most about this software is its usefulness, coupled with its simplistic yet easy layout. The options for available times and selections are very easy to read, making it very user-friendly. I also liked the way the layout also seemed to cater to touchscreen devices with larger than average digital buttons for selections. This definitely contributes to use on the go when a reservation may be needed to be made last minute. The available time suggestions closest to my desired time and date option also save me time from having to search around and find an available date and time.

There is not much I dislike about this software, but one thing that I would appreciate is in regards to desired date storage. What I mean by this is, let us say I have a date and time in mind for a reservation, and that time slot is not available, I am unable to book that timeslot. However, I am never made aware if that time slot becomes available unless I keep checking on that timeslot. It would be ideal if this software could incorporate an email alert or equivalent if a previously unavailable timeslot becomes available (due to the party originally occupying the reservation say cancels their existing reservation or if more seating becomes available) such that I can book my desired timeslot. While I realize this is more a feature I would like to see in a future update as opposed to an issue with the present software, I feel that this is something that is lacking that could be easily incorporated as a very useful user option.

My in-laws own a restaurant and I often help them from a technology and operations perspective. They had trouble managing their reservations. They only open for dinner, and they would spend a lot of time every day listening to Voicemail reservations, trying to get parties back on the phone to confirm, and trying to manage cancellations vs. openings with an antiquated system. When I suggested OpenTable I did not realize all of the problems I would be solving for them. OpenTable brings reservation systems into the 21st century, and allows patrons an easy way to make, change, and cancel restaurant reservations with the click of a button. For the restaurant owner or manager, it saves all of the time you use to need for follow-up, and all of the administrative management needed to handle cancellations and book optimal service volume.

There is nothing that I do not like about OpenTable for business. It has brought a lot of value to our team, and has become a major asset that we rely on to book reservations. Patrons are as happy with OpenTable as we have been in the decision to start taking reservations through them.