FACTS

4,0 (110)
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Software de gestión de becas para escuelas privadas

Calificación general

4,0 /5
(110)
Relación calidad-precio
3,8/5
Funcionalidades
3,9/5
Facilidad de uso
3,7/5
Asistencia al cliente
4,0/5

78%
de los usuarios recomienda esta aplicación
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110 opiniones

Usuario verificado
Calificación general
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

It is safe for parents and allows to see the most important academic information

Revisado el 18/3/2018

very complete information in the academic area of the students, which allows its easy use

very complete information in the academic area of the students, which allows its easy use

Puntos a favor

It allows to know the most important academic information to parents and protects the information of their children from other people

Shannon
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Constantly improving software for schools

Revisado el 15/10/2016

We use Renweb throughout our entire school. We use their basic Student Information System as well...

We use Renweb throughout our entire school. We use their basic Student Information System as well as their value added Online Application/Online Enrollment.

Overall their system helps us accomplish much more than our past paper system, although we have frustrations about the functionality of the features and ease of use from time to time.

Fortunately their customer service is too notch and there's never been a question or issue they haven't walked with us through.

They are currently in the process of updating their entire system from a desktop version to a web-based. Once this transition is completed and the bugs are worked out, they will have a sleek, modern interface that isn't as clunky and is more user friendly.

Their value added product of Online Application/Online Enrollment leaves a bit to be desired but is a cost effective solution. It is not as user friendly for the families going through the process and doesn't make it easy to simplify some of the steps.

We've enjoyed working with Renweb so far and would recommend the software to another school that is willing to put in the time and resources to work with a company that is in the process of updating their systems.

Puntos a favor

The customer service is the best part of using Renweb. They have a lot of self-help articles and videos. If you are crunched for time or can't find the answer you need just call them and they are more than happy to walk you through the issue!

Another great thing is to have everything you need to run a school in one system! That simplifies all of our lives. They've even developed an integration with FACTS to make billing streamlined!

Desventajas

The fact that Renweb is creating a new online system and going away from their desktop based system will be great once it's finished. Right now it's frustrating to be stuck between the two systems with some important features not functional online yet (I know because I have a mac and can't use the desktop version).

Some aspects of Renweb are clunky and not well organized which can be frustrating when you are trying to figure something out and don't have a lot of time.

Letha
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Our struggles

Revisado el 10/6/2022

Customer Service was difficult and often I never heard from anyone when I would leave a voicemail...

Customer Service was difficult and often I never heard from anyone when I would leave a voicemail with questions or email or using the chat on the website. It was frustrating to not be able to access help when needed.

Puntos a favor

I liked the financial reports that we had access to.

Desventajas

It was difficult to update or change parameters and information etc.

Seth
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Powerful software but slow to innovate and address issues

Revisado el 8/7/2016

I've been using RenWeb for five (5) years now and have a major love/hate relationship with it. ...

I've been using RenWeb for five (5) years now and have a major love/hate relationship with it. It's expensive to get started and then expensive if you want to adjust anything. Thousands to add a custom logo to the report cards. The financial account system is not GAAP compliant and their response was "we're not an accounting software company." But if you're going to have the feature then do it right. The online teacher portal is not Chrome compliant and it took four years to get the Parent Portal working on Chrome. For two years I had to tell parents to run IE in compatability mode to get it to work. RenWeb1 (theire new online portal) was announced and pused 1.5 years ago and still is not functional. They promised an Android app when we signed up five years ago (it's only 3-6 months away - they promised) . It tooke 3 years to get it functional. They are extremely slow to inovate. Their modules do not integrate well. If you put something on your lesson plans on a specific date, only certain entries can be added automatically to your classroom calendar and then your gradebook. So for many things you have enter the same information 3 or 4 times to get it to each location. This results in frustration on the teachers part and lack of use.

What keeps me with them are the tuition management module and the student (afterschool care) time clock. The student clock creates unique barcode scanner cards for authorized pickups to ensure the correct person is picking up the kids. This one feature is about the only thing that keeps me with RenWeb.

There is no Google Apps for Education integration, but according to them "it's coming soon". The last time I heard that statement, it was three years. That's not soon.

Puntos a favor

One stop shop for multiple software applications

Desventajas

Slow to innovate, expensive add ons, frustrating software functionality

Shannon
Shannon
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Integrates well with FACTS/Renweb Software

Revisado el 4/10/2018

The best part about this tool is the justification it gives us to parents about why we award what...

The best part about this tool is the justification it gives us to parents about why we award what we do. It is a low cost to the parents and gives them peace of mind their sensitive information will be secure. If you are currently using paper forms, I would highly recommend switching to FACTS Grant & Aid!

Puntos a favor

This is an all-in-one Grant & Aid tool. It allows families an unbiased 3rd party review software, allows administrators on the review team to see the overall picture compared to the aid budget, then posts the award directly to the student's account.
They are also backed up by the excellent customer service provided by FACTS management. We have never had an issue with FACTS management go unresolved for more than 24 hours and 99% of the time they are able to resolve it right there on the phone with you.

Desventajas

Parts of the software were a little clunky to use. With as busy as we are as a small school, we need software that can be picked up pretty intuitively. There are quite a few steps to learn to just to finalize the award and post it to the account. Just to do this, I watched 3 separate videos. One of them I had to watch several times to make sure I was posting the award correctly. I know proper training is important when working with software, but it took longer to learn this software than we had planned upon.

Carrie
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Everything A Teacher Needs!

Revisado el 14/5/2019

My overall experience has been a positive one. I have used this software in a couple of schools...

My overall experience has been a positive one. I have used this software in a couple of schools I've taught in. I enjoy using it and would recommend it to any fellow teachers as well as any future schools.

Puntos a favor

What I like most about RenWeb is the fact that everything a teacher may need in document management is in one place. The teacher can write their lesson plans, use the software to enter grades and find everything they may need on their students all in one place. I like the fact that the lesson plans are easy for parents to see as well. They have made some good advances in the past year. They are making strides in keeping up with the way they appear and the flexibility they have implemented to allow the teacher to work from work and personal devices. I do know from personal experience that they want to put the best product out there and are not afraid to change to do it.

Desventajas

The thing I have liked least about this software is that they make some changes to the software in the year. I adjusted to some of their updates with ease only to find it has changed during the year. I can be a bit frustrating especially when those changes happen at the end of a school year. I'm glad they are evolving, the timing could be better.

Mariam
Mariam
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

We use Renweb for our new student enrollment, applications and grade processing.

Revisado el 9/6/2017

Puntos a favor

Renweb has a key feature where it stores emails sent to parents for the past 6 months. This is helpful when trying to track who emails were sent to.

Desventajas

There are glitches in the system. It is hard to get technical support for issues as most time the IT department does not understand the issue.

Kamille
Kamille
Calificación general
  • Sector: Servicios individuales y familiares
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Simple but Definitely Could Be Better

Revisado el 18/4/2019

Puntos a favor

It was simple, didn’t have a bunch of bells and whistles.

Desventajas

You definitely need the administrator for everything, including changing your password or sign in. At least the version I encountered.

Usuario verificado
Calificación general
  • Sector: Externalización/deslocalización
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

I used Renweb throughout middles chool and high school as a student an my parents used it as...

Revisado el 26/6/2018

Puntos a favor

What I liked the most about this website, is that we we were able to check our grades as soon as the teacher uploaded the grade

Desventajas

What I like the least is the fact that as a parent it can be very confusing to use and also has way too many tabs

Usuario verificado
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

very good

Revisado el 9/1/2019

Puntos a favor

about reporting system and how record grade of students

Desventajas

good for management of students in school

Stephanie
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Customer support is very helpful. Some functions in program are cumbersome and frustrating.

Revisado el 27/2/2018

Online access to account and payments for our families. Tracks their payment plans so we don't have...

Online access to account and payments for our families. Tracks their payment plans so we don't have to.

Puntos a favor

I like being able to take payments online or at the school and credit manually. I like that families can choose their own payment plan (per our setup).

Desventajas

Families find it frustrating if they are not online a lot or don't pay bills online. Paper invoices often get lost in mail. Also, I don't like that late fees are not charged when the payment is late. All late fees are added at the end of the month, even if the person was late as of the 20th. This gets really confusing if the family pays after being late but prior to late fee addition.

Respuesta de Nelnet Business Solutions

Hi Stephanie,
Thank you so much for your feedback - we truly appreciate hearing your thoughts on our products. We may have a solution to address your comment about the timing of late fees. Your Account Manager will give you a call ASAP to discuss. Thank you again!

Jenny
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

a great SIS

Revisado el 24/11/2020

We're managing a campus with 700+ students quite easily. Some areas of the software are definitely...

We're managing a campus with 700+ students quite easily. Some areas of the software are definitely under utilized, but the training staff is excellent! This is a one-stop shop to manage our student database, gradebooks, and online applications/enrollment.

Puntos a favor

This is great for managing our school. We have three "schools" on campus and are able to effectively manage our student information for all three using FACTS SIS. I like most that it's cloud based, so administration can access from anywhere on or away from campus.

Desventajas

Some of the features don't make sense to the user (such as in the steps to copy a schedule to use for the next school year, you have to "Clear Schedule" which sounds counterintuitive). Customer support can also be hit or miss.

Freddie
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best thing about RenWeb and FACTS is the customer service.

Revisado el 23/6/2017

Our parents do not need to call our office as often, they can go straight to RenWeb and FACTS to...

Our parents do not need to call our office as often, they can go straight to RenWeb and FACTS to see what is going on with their student and their account. It is transparent and user friendly to them.

Puntos a favor

Since this software is so comprehensive it is great to be able to call the customer service number any time during the day. The customer service team is courteous, helpful and very knowledgeable. Using this software in addition to FACTS has also allowed us to pass on the same level of customer service to our students and families.

Desventajas

The transition has been difficult and it would have been helpful to have more integration, import export capability with Excel and have templates provided for this transition.

Loren
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

great software, but complex

Revisado el 10/2/2017

RenWeb is amazing. There are so many features and abilities that make our school run. We simply...

RenWeb is amazing. There are so many features and abilities that make our school run. We simply don't use everything RenWeb offers, but all of its core modules we use all the time. Its newest web interface is convenient and efficient. They do make continual improvements to the product, which I appreciate.

There is a real learning curve associated with starting out implementing RenWeb. Their video training is good, and their customer support is great, but it's still a big undertaking. Teachers have a few key things to do in the system, and most of them will get up to speed quickly. Admisistrators have much more to do, and it just takes time to figure it all out.

Puntos a favor

web based, customer support

Desventajas

quirky (probably like any software)

Jeanne
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great product. This can track everything we need at school.

Revisado el 25/5/2017

We are able to track all our school families, with notes and interactions and even distant family...

We are able to track all our school families, with notes and interactions and even distant family members. It has professionalized our database management efforts at our school.

Puntos a favor

I like that flexibility of the database. It tracks families as groups, and as each individual separately. It allows me to "divorce" families and change things however I need.

Desventajas

Like all advanced systems, it can be cumbersome to drill down to all the levels and use all its capabilities. But whether for simple users or expert ones, it seems to accomplish everything we need at our school.

Matthew
Calificación general
  • Sector: Educación primaria/secundaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 4.0 /10

Not very reliable and customer support is weak.

Revisado el 4/8/2018

Helped us get through a time when there were not many other alternative solutions.

Helped us get through a time when there were not many other alternative solutions.

Puntos a favor

They are always coming up with new features and they finally made web browser based user portals.

Desventajas

The software is normally pretty bad. The web browser interfaces are very different among different browsers. There always seems to be an issue with the reliability of data entry/access or some sort of new technical issue that they can't determine the cause to or replicate the issue for when you call support.

Michael
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Very powerful, irreplaceable

Revisado el 2/4/2019

Continuous automation development to deliver data in many different ways.

Continuous automation development to deliver data in many different ways.

Puntos a favor

This software has been in existence for many years and continues to get better with each release.

Desventajas

I don't really have any criticisms if this application.

Robb
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 6.0 /10

Lots of features, with room for improvement

Revisado el 7/5/2019

Puntos a favor

lots of features & options for our school, some customization, dependable

Desventajas

clunky UI, non-intuitive layout & interface, company keeps changing & not always ready for the rollout....

Stacy
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

RenWeb

Revisado el 7/9/2018

In general, it seems to work...and if we need something set up, customer service works with us to...

In general, it seems to work...and if we need something set up, customer service works with us to try to accommodate our needs and what we're looking for. This is strictly form an office perspective, I am not a teacher.

Puntos a favor

Being able to run reports and integrate details per each student

Desventajas

I don't like how platforms and reports are different from the desktop to RenWeb1

Mike
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

I love the application for smart phones.

Revisado el 28/6/2017

Puntos a favor

I love how quickly I can enter attendance and new grades. I also like the calendar feature with important school related dates.

Desventajas

I only have an issue with setting up my classes each year. It would be nice to keep everything the same each year. Also it would be nice to see previous years lesson plans

Sara
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great customer service, intuitive use

Revisado el 14/4/2017

We have used Facts for tracking and accepting tuition payments for our small but growing school. I...

We have used Facts for tracking and accepting tuition payments for our small but growing school. I find it highly user friendly, and when I wasn't sure who to handle a particular issue, the customer service was a quick call away. I have found that the customer service alone makes this a great product for tuition management. This year we also used it for Financial Aid review and grant awards. I have found that the review process for our applying families was overly strenuous and not quite as quickly moving as I would have liked.

Puntos a favor

It is easy to set-up accounts, make changes to tuition plans and add in other charges. Excellent customer service.

Desventajas

Slow process time for financial aid applications.

Respuesta de Nelnet Business Solutions

Sara, Thank you for taking the time to review our services! We appreciate your feedback and are happy to hear you're enjoying our tuition management system. We will work to make your school's financial aid processing quicker next year!

Benjamin
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Simplistic, yet advanced

Revisado el 12/4/2018

Puntos a favor

This grading software is easy to use, allows teachers to easily copy assignments across multiple classes and posts homework on the web for parents to see. The smartphone app is another added bonus. It is very user friendly and works very well for an app based grading system.

Desventajas

There are always features that can be added and would be nice to have. For example, I would like to be able to more easily post hyperlinks in the homework section so that my students can access things on Google Drive.

david
Calificación general
  • Sector: Educación primaria/secundaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Renweb/Facts a tool for school

Revisado el 23/9/2020

Overall, my kids information was available and easy to access. My kid's teachers were accessible....

Overall, my kids information was available and easy to access. My kid's teachers were accessible. And I knew the other parents contact information so I could plan parties and what not. It was the tool to get the job of parent communication done. And it was the tool my kids school used.

Puntos a favor

It was easy to use, I could get information about my kids and connect with their teachers. Renweb worked well.

Desventajas

My kids school didn't use all of its features to keep us in contact. Some of the tools were hidden in layers of screens.

Paula
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Using FACTS Grant & Aid Assessment

Revisado el 8/1/2019

Puntos a favor

We love that we do not have to review families financials, that we depend on FACTS to review and make recommendations.

Desventajas

For the most part it us user friendly. We have run in to a few issues trying to find info or input our own info.

Janice
Calificación general
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Pretty good

Revisado el 26/6/2015

We've been using this for several years now. I like it for the most part, but our business manager...

We've been using this for several years now. I like it for the most part, but our business manager has trouble getting the detail he needs for financial reporting. Teachers sometimes have problems posting to report cards, but like the grade book and lesson plans. Parents love that they can keep track of grades, accounts, etc. online.

The help desk is usually pretty good at responding and getting issues resolved. The also have several options for contacting them, which is handy.

There are some inconsistencies in how it handles data, eg. lets one put anything in a date field, then abends in another area when it goes to display the date.

Most of the functionality is included in the base price, which is based on enrollment, but customization, which might be nice for reports, is a hefty monthly cost.

At an added cost, we can text/email/voice call the parents with notifications (good for snow days!). This is definitely worth the cost! While the base price includes email, many parents don't read email, so texting is a great advantage, esp. when we really need to get in touch with them.