Opiniones de bsport

La gestión de reservas y programación de clases

Que los usuarios no pueden cancelar ellos mismos la suscripción

Lo que más nos gusta de bsport es que es una plataforma muy intuitiva.

Que algunas funciones no sean muy moldeables.

Me gusta que es bien organizado, que para crear las clases es muy facile, cambiarlas y todo que es necesario de hacer en situation cuando falta que cambio el horario o nombre del profesor o clases completa.El servisio cliente es super bueno, muy reactivo y rápido me encanta y creo que es muy importante para que uno no se siente solo con alguna problemas diarias :)

El contra mas grande creo que es la organización des cartes del cursos y pack y otros actividades. Lo entiendo ahora y puede manejar las manipulaciones básicas pero la manera de hacerlo no les la más lógica.También la idea que la reservación es conectadas con la factura y en momento que cancelo la factura ( porque cliente cambio opino o cualquiera ) la reservación se cancela también. Pero bueno esto pasa a veces, no es ultra grave tampoco:)

Trabajar con BSport me supone tener control de las asistencias, gestionar las clases, implementar y publicar los talleres, mantener accesible la compra de pases de acceso online... La sección de informes me permite trabajar los números para presentación de impuestos, ver mi facturación, acceder a las facturas y crear documentos a partir de la información descargada. Un servicio de email integrado para comunicarme con mis usuarios, que puedo personalizar es genial. La integración fue rápida y ágil. También dispones de una sección formativa y de resolución de dudas y un equipo preparado para responder cualquier pregunta. Y Aún no uso la parte de gestión de profes

El software tiene muchos servicios y aplicaciones que aún en mi primer año de uso no he descubierto en su totalidad. Me gusta que el equipo está en continua mejora.

Cambiamos a Bsport luego de tener muchos problemas con Mindbody y nos encanta la atención del soporte, estan disponibles siempre. Además, es muy sencilla de usar tanto para nosotros como para nuestros clientes. Fue un cambio positivo.
Lo que más nos gusta es la interfase del cliente, que se adapta a su idioma y es muy sencilla de utilizar.

Me gustaría que los Reportes estuvieran más desarrollados.

The look and feel of the product is very friendly and also easy to understand. Very good integration with our webpage and also use of the client side of the system. Very good client profiles and payment processes, easy reports. What I like most is the very good client relations - always get a quick answer, tutorials are constructed very well and I always get an answer to my feedback or question.

There are some tweaks that could be better, but as the program is constantly worked upon then cant even bring out any issues here. Was a bit complicated first to switch from MINDBODY but it is very easy and after few tried understood well what are the core differences and now the system works even better.

The staff at Bsport are extremely helpful, knowledgeable and attentive to all your individual needs, they really are excellent! The system is intuitive and user friendly and they are continually improving and evolving it to further meet their clients needs.

I think the marketing features needed some evolving but all credit to the team at Bsport they took feedback constructively and have now taken steps to improve the marketing functions.

Overall Bsport is easy and friendly to use. It's more technologically advanced than many other booking systems. Their representatives (especially [sensitive content hidden]) are also helpful and polite when I reach out for support.

There's no phone number to talk to customer service. And due to the time difference between NYC and France, sometimes I need to wait for a few hours or the next day for response. There're a few features that are lacking with the system, such as sending out an auto reminder email to teachers who're subbing; select exact dates needed to process the payroll instead of having to select a whole month. The feature I need the most is to have clients stay on our website to complete the check out process, without having to go to the Bsport page.

The price we pay was cost effective, however the clients are suffering the most.

analysis on finances, and app quality, and payment gateway.

The support staff are always really nice and helpful. I like the payment reports and the scheduling.

The stripe payment system doesn't always let people know if their payment has gone through.

bsport is very intuitive to use from the admin side with a vast array of tutorials and help articles if needed and the customer support team are very responsive. The software is relatively inexpensive compared to competitors and you can pay for add-ons as required. There are a huge amount of features and they actively produce new features and listen to feedback and ideas from users.

Some features feel incomplete and the focus is on creating new ones rather than fixing existing issues e.g. the branded app has some major formatting issues that remain unresolved.

It´s very helpfull to manage the studio. The beginning was not easy, we had a lot of mistakes with billing but now everything is working well.

All the mistakes on the billing department, it happened 3 months in a row.

Marketing and automated email system is really good and helps connect to the customers much better than anything I used before!

Widgets are not really customisable, and as a company that gave an impression that it works in a big part on easy to use and itegrate widgets for the websites, things like more fonts or adjustable font sizes would be expected.

A young business with a massive potential. The team are exceptional and what they lack in any area, they more than make up for in customer service.

i don't find it very intuitive often. i wish the reporting was better

The software tracks the administrative movement of the studio very well: client scheduling and cancellations, money coming in and out, etc. It also offers the agenda and webshop in the same place which we find very handy as opposed to having the webshop and scheduling on separate platforms.

Since the software has so many options, there are a lot of tabs, and until you have memorized where everything is you have to spend some time searching through the tabs. We have used a few other scheduling software platforms before this one and the BSport one took the most time to set up.