Opiniones de AutoShop

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108 opiniones

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Excellent Customer Support
Revisado el 15/2/2017
This company is the best, could not do it without winworks.Great product been using mobile app as...
This company is the best, could not do it without winworks.Great product been using mobile app as well as normal software Thank you for treating us with such great service. I would recommend this to any of my competition
Respuesta de Winworks Software
Thank You for the nice words! Look forward to speaking with you again!
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Prueba gratis
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
automotive review
Revisado el 15/12/2023
really good allot of stuff went bad.was shown the right way
really good allot of stuff went bad.was shown the right way
Puntos a favor
my personally auto motive review is straight foreword it was on point with everything would Definity recommend.
Desventajas
nothing really i agree with it oy thank you.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Used to Be Excellent Software
Revisado el 19/11/2018
Every benefit AutoShop has in running a shop is negated by its sheer lack of reliability. The...
Every benefit AutoShop has in running a shop is negated by its sheer lack of reliability. The programming for this software is terrible and inept. DO NOT even consider buying this until they take concrete steps to fix the buggy and unstable underlying programming. I wasted thousands of dollars purchasing it with the intention that I could use it for many years in the future; I got 4 years out of it instead. Now, I get penalized for calling tech support to fix THEIR incompetence.
Puntos a favor
Up until the end of 2017, the software was excellent over almost 4 years of use. Work orders look decent and professional, scheduling is a breeze, job building is easy and time efficient, and the service recommendations and tracking was very intuitive. The accounting and labor reports are very helpful. It almost seemed too good to be true... and it was.
Desventajas
After putting it off for a couple months, I installed the Version 8 update in January of 2018. Ever since then, I have had the joy of talking to customer support an average of once a month, as Winworks finds ever more creative ways to crash. These usually accompany Windows updates, but sometimes it stops working or glitches just for fun. Tech support refuses to acknowledge any systematic problem, but offers no explanation as to why the software stops working every few weeks. On at least two occasions, I had to input data from paper backups because the databases failed catastrophically. The software is terribly, fatally unreliable. Every morning, it's a surprise whether or not the software will work as designed and as I paid for. In fact, I write this now in my spare time until the Texas tech support center opens at 9AM and I can start producing work orders again.
Respuesta de Winworks Software
Sorry to hear about this customers experience with our software. We will do whatever we can to resolve the issue, although no specific issue is mentioned other than the programmers are inept and the software is unreliable? When we reviewed our log of calls for this user, we had documented an intermittent network connectivity issue with network hardware. This can cause a lot of software programs to fail when the network is unreliable. Perhaps this has STILL not been resolved? It's easy to blame the software and the software company when either hardware fails or a Windows update causes issues. I do appreciate their Pros comments regarding our software. We have attempted to reach out and will continue to do so to help in any way we can. Every user matters to us!
- Sector: Automoción
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Semanalmente durante 6-12 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Reliable app
Revisado el 20/1/2024
Puntos a favor
I love everything about AutoShop. It help me alot.
Desventajas
Nothing. I love everything about Autoshop.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Autoshop Software is a great first POS software.
Revisado el 9/5/2022
We used this software for the first 10 years or so of business operations and felt we finally...
We used this software for the first 10 years or so of business operations and felt we finally outgrew it as we switched growth directions. There are multiple options for this software now that include local, or cloud based and there have been more updates.
I still would recommend this software to any small shop based on my previous usage.
Puntos a favor
There are a few things that make this software stand out. One is the customer database IS YOURS and not shared without your permission. In our case, being a local, on site program was the best option. The program had many good features that helped in the day-to-day work and was basically a straight forward, usable program.
Inventory system was a strong point.
Desventajas
The program screens come across as "dated".
The report options were limited and poor, in our opinion.
Program felt as though you were "falling behind the times".
The more we grew and added to the software, the more "clunky" it began to feel in day-to-day operations.
Other programs did not interface well or had limited success.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Believe it or not, requesting a REFUND on this.
Revisado el 29/7/2016
This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer...
This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer service. Customers that expect a professional and itemized layout of the work done at this shop are instead leaving with nothing but handwritten paper receipts, due to the disastrously whimsical nature of the Winworks software, which I can only imagine was written by incompetent programmers who do not even bother to release updates to fix their glaring mistakes.
The response I keep getting from customer service, who I now have to call at least twice a month, and more frequently now than ever, is that "no software is perfect." Well, for a program that costs , earned by sweating under rusted cars day after day, a program damn well better be perfect.
1. Connection to Carfax, so that a simple VIN will pull up car info
2. Work order formatting smart enough to not allow greeting messages or disclaimers to overlap with other writing
3. Estimates that will not cut off the business name at the top when printed, unless explicitly saved as a pdf and then printed
4. Not having sudden fits of "YOUR LICENSE NOT DETECTED" that will not allow any user to even open the program on another computer
5. Not having technical support that contacts Alldata to create an administrative Alldata username and password under a customer's Alldata account without customer consent or even knowledge, then fails to even try to use that account to serve its actual purpose, which was to link Alldata estimates to Winworks Autoshop to make customer's life that much easier
6. Connection to other commonly used parts shops that allow user to add/order a part through Winworks Autoshop, without having to painstakingly input every part detail every time a work order comes in.
These very basic software requirements, which any other program ACTUALLY has, and does not just advertise, which were promised to my shop when we used the demo, have never been met. This is wreaking havoc in my shop, and have led me to come to the conclusion that I do not need, much less want, Winworks Autoshop in my business. I would frankly like nothing more to do with it.
Thus, I am requesting a full refund of $$$$ for the software. I believe I am more than entitled to a full refund, after all my customers and I have been through thanks to Winworks.
Puntos a favor
Not cloud based
Desventajas
Everything above
Respuesta de Winworks Software
Hello Amy, we are sorry for the experience you had with Winworks AutoShop. Your feedback helps us improve, thank you. Most of our customers participate in 3 one hour training calls with our experienced training staff to help customers get up to speed and using Winworks in the most effective way in their shop, but looking at your record you opted out of the training that we offered. We would still be happy to provide you with training so you can better understand Winworks AutoShop.
If there is anything else that we can be of assistance, please let us know. 1-800-946-9675 or support@winworks.com-
Our goal has and will always be to do everything we can so that our customers have a great experience with our software and our service.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
We LOVE Rep!
Revisado el 25/2/2019
I have worked on a few different types of systems in the past from 'home grown' to 'out of the...
I have worked on a few different types of systems in the past from 'home grown' to 'out of the box', not automotive specifically, but this system needs some work. It needs to be a bit more user friendly for all the reasons I mentioned in the Cons. I think it has potential, but unless you are constantly upgrading and working to improve it, it will get stagnant and will no longer be viable.
Puntos a favor
The best thing about this software is that we have Steve available to help us when we run into issues. He is the saving grace for us! Without him being so helpful, we would have probably changed systems.
Desventajas
The Form Layouts are terrible. They don't provide enough space for repair stories, they are configured weird, and some are missing things that the others have, but none so far have been comprehensive for everything we need. You have to search the vehicle FIRST before starting a work order. Reports are spotty & inaccurate. You find that specific things aren't popping up like our counter sales Freight Cost and some Misc 2 fees that don't print on the Accounting Full Details Rpt. Only one email for Invoicing, with multiple users/senders is frustrating when customers respond. You can't have multiple parts with the same part number, but it's not like they are UPC's, each vendor can make their own part number and some may overlap. Some parts counter, closed out invoices ON ACCOUNT, do not show up on the statements or the customer record. Can find in the system as closed out properly, but doesn't show up under the customer. So we have received checks from customers with no record in their file, and have to hunt in the system to find the WO that matches. The check chart doesn't always work (i.e. Not available/doesn't work)
If the main computer is OFF, nobody can work. There is no specific area to record DEPOSITS on orders, so they get recorder as a payment instead of a deposit. This makes reconciling the day hard. There is no spot for SUBLET work. ESTIMATES do not have numbers on them, so when we work on our fleets, multiple ESTIMATES, no # to reference.
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Excellent product and support always!
Revisado el 17/5/2018
Puntos a favor
I have been using WinWorks AutoShop for 20 years. I just replaced my computer server. My local IT person Who I used in the past was unable to do any of the setup. I called technical support and spoke to representative. He got the new computer up and working in a very short time. He even remembered how my system was set up from a conversation I believe happened over a year ago. It put my mind at ease knowing that the people at WinWorks have my back. The last couple days I have been very stressed out trying to figure out how I was going to get this system up and running. Once I talked to him, he made my life much easier. I know how to run a successful and profitable automotive repair shop. I don't know much about computer systems. I know that WinWorks has covered me on the computer side. Their software is easy to use and provides me with all the information I need to grow my business. I'm really glad that I took the time 20 years ago to really look at all the software programs that were available. I know for a fact that WinWorks was the right choice.
I just wanted to thank everyone at WinWorks for everything they do to help me. I appreciate it more than you know.
Sincerely,
Lance Buick
Auto Station
Desventajas
There is nothing I don't like about the software.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Exceptional Customer Service
Revisado el 4/6/2019
Had to place a service call this afternoon after freaking out over a incorrect end of day processing...
Had to place a service call this afternoon after freaking out over a incorrect end of day processing. From the moment the rep answered the phone he assured me he could "fix" my problem and put me at ease. He was so understanding, patient and helpful - he went above and beyond what we needed.
It is soooo refreshing to experience old-school customer service - where the person actually performs their job above and beyond what's expected. If possible - I'll definitely be requesting the rep next time I need assistance.
Puntos a favor
Usability.
Desventajas
Nothing to mention.
Respuesta de Winworks Software
Thank you Korrin for your wonderful review! We are so pleased you received this level of care. This is our goal with every call to effectively communicate that we care about you, your business and find the most efficient way to keep you going.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Worth It!
Revisado el 29/12/2020
Inventory issues have been resolved with this program.
Inventory issues have been resolved with this program.
Puntos a favor
Customer service is wonderful, very helpful and polite staff. This program offers all the benefits a business needs to run a shop. It calculates profits, losses, overall income and so much more.
Desventajas
Price is on the more expensive side. Highly recommend paying for the Tech support yearly due to it being much more cost effective that paying per call which can get extremely expensive especially the first year when you need the most help navigating and learning the tools and benefits of the program.
Respuesta de Winworks Software
Thank you Chad for your kind comments! It is truly a pleasure to serve successful business owners like yourself. We look forward to continuing to improve the Winworks AutoShop system. Thanks for the inspiriation!
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
REVIEW
Revisado el 10/5/2019
EASE OF USE- TECH SUPPORT IS GREAT AS WELL. TEAM MEMBERS IN TECH SUPPORT IS VERY KNOWLEDGEABLE AND...
EASE OF USE- TECH SUPPORT IS GREAT AS WELL. TEAM MEMBERS IN TECH SUPPORT IS VERY KNOWLEDGEABLE AND ADDRESSES MY COMPLAINTS IMMEDIATELY. HE IS VERY PROFESSIONAL, FAST, AND GREAT AT COMMUNICATING.
Puntos a favor
EASE OF USE- THIS SOFTWARE DOES EVERYTHING NEEDED FOR MY SHOP
Desventajas
ADDTL COST FOR ADD-ONS, ADMIN ENTRY CAN BE VERY TIME CONSUMING ON THE BACK END
Respuesta de Winworks Software
Thank you Keith for your great review. It is our pleasure to serve you and to continue to make the Winworks AutoShop program part of your shop's success!
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
EXCELLENT SERVICE!!!!!!!!! A++
Revisado el 6/12/2019
EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!!
EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!!
Puntos a favor
EASY TO USE. EASY TO THE MAKE CHANGES TO THE CUSTOMERS AND THEIR CARS.
Desventajas
I CANT THINK OF ANYTHING NEGATIVE. NOTHING, I LIKE IT ALL.
Respuesta de Winworks Software
Thank you so much William for your kind review. We are so pleased with your experience with our software and our technical support. It has been our pleasure to serve you!
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Winworks Tech Support was GREAT! He handled my questions both quickly and professionally.
Revisado el 18/4/2018
Puntos a favor
Winworks provides our shop with a tremendous amount of data to look both internal at our systems and processes and externally to our customers.
Desventajas
Nothing, we love the program and enjoy working with it. Even when we have questions, the Tech Support is great.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Outstanding Support. Never Have a problem getting a hold of them when needed.
Revisado el 21/12/2018
Great team to work with. Excellent support.
Great team to work with. Excellent support.
Puntos a favor
Ease of use is the great. Support team is friendly and easy to work with.
Desventajas
If there is a con it would be adding multiple job tasks packaged together.
Respuesta de Winworks Software
Thanks RJ for a great review. We can add multiple job standard tasks together. The feature is called Linked Tasks. Any technician can connect to your computer and demonstrate the feature when you have time. Merry Christmas and Happy New Year to you and everyone at your shop!
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
We have been using Winworks for over 20 years, George has always taken care of us!
Revisado el 19/7/2017
Puntos a favor
This is a very simple yet effective program that is easy to train new employees. The personal touch is key, when you call with a problem they do everything to help take care of it! George has always worked to make sure we get the most out of the program! Can't say enough!
Desventajas
I can't think of anything, all problems I've ever had George has adressed and helped adapt it to my needs.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very helpful tech--happy to teach me changes.
Revisado el 20/9/2017
Puntos a favor
I like the revised lookup screen. The availability to shuffle names and adjust columns. I also like the availability of the CARFAX. I also like being able to search a car or customer in several different ways.
Desventajas
I have never been a fan of the end of day report. To me the report should be one that you could actually post the books from.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Stoney Creek Automotive
Revisado el 29/6/2016
Have been running with Winworks for about 8 years. Checked out many different programs before...
Have been running with Winworks for about 8 years. Checked out many different programs before settling on Winworks software. I have never regretted the choice. They have been very helpful and have kept us running in short order when ever a problem has arisen.
Puntos a favor
Able to set up on a server for multiple terminals to use.
Download directly into Quick Books .
Respuesta de Winworks Software
Thanks for the feedback John!
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
Very good user friendly product
Revisado el 30/8/2017
Puntos a favor
The software is good especially for basic computer users with limited skills,and the Tech support is top notch
Desventajas
Attempting to change some entries can be difficult to figure out,like if vin number is entered wrong,changing it will affect ability to keep it in same fleet or group of vehicles.
Respuesta de Winworks Software
Thank You Jim!
- Sector: Automoción
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent Software very user friendly and have used this platform for over 10 years now its...
Revisado el 5/9/2017
It helps me run my Automotive Repair Business efficiently and effectively.
It helps me run my Automotive Repair Business efficiently and effectively.
Puntos a favor
Very easy to use the most self explanatory system I have ever used, great enter face with other software products.
Desventajas
Some system malfunction that kicks me out of the software, however, they were always corrected
by technical support.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
USING FOR OVER 15 YEARS NOTHING BUT THE BEST
Revisado el 30/6/2016
EVERYTHING YOU NEED TO MANAGE YOUR SHOP WITH IS IN WINWORKS SOFTWARE FROM ACCOUNTING TO PARTS...
EVERYTHING YOU NEED TO MANAGE YOUR SHOP WITH IS IN WINWORKS SOFTWARE FROM ACCOUNTING TO PARTS INVENTORY TO ESTIMATES TO WORK ORDERS YOU CAN DO IT ALL.
Puntos a favor
FAST AND EFFICIENT
Desventajas
CANNOT OPEN PROGRAM ON MORE THAN 1 COMPUTER AT THIS TIME HAVE TROUBLE WRITING WORK ORDERS IN OFFICE WHEN PROGRAM IS OPEN UP IN THE SHOP.
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Steve was efficient and very personable. My issues were resolved in a timely manner.
Revisado el 12/10/2017
Puntos a favor
Emailing invoices.
I find the software cumbersome for how it is being utilized by the office managers.
Desventajas
Entering parts is too cumbersome. Many features are not intuitive for me. The screens looks very dated.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great job Win Works
Revisado el 26/11/2018
Puntos a favor
It does what it needs to do for automotive needs and is easy
Desventajas
Sometimes it can't do everything you want it to do, but what does right?
Respuesta de Winworks Software
Thanks for your feedback Chris!
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
VERY GOOD SUPPORT
Revisado el 28/10/2016
I HAVE TALKED WITH CHRIS SEVERAL TIMES FOR SUPPORT AND HE HAS ALWAYS BEEN GREAT AND ALWAYS RESOLVED...
I HAVE TALKED WITH CHRIS SEVERAL TIMES FOR SUPPORT AND HE HAS ALWAYS BEEN GREAT AND ALWAYS RESOLVED MY ISSUE
Puntos a favor
EASY
Desventajas
MORE DETAILED THAN NEEDED FOR MY PURPOSES
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Very quick tech support response and repair
Revisado el 3/1/2018
Puntos a favor
I like its ease of use. I like that it does everything my business needs it is easy to use quickbooks
- Sector: Automoción
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simple, Fluid, and Efficient. This system has a good "flow" to it.
Revisado el 12/4/2018
The time saving benefits I have gained from Winworks is overwhelming. I am coming from a program...
The time saving benefits I have gained from Winworks is overwhelming. I am coming from a program where I had an average of 10 to 15 minutes per RO, from start to finish. With Winworks that is down to 3 to 5 minutes per RO, from start to finish. With an average of 300 repair orders a month that is a HUGE amount of time saved writing repair orders.
Puntos a favor
Speed when in use, great for a high volume shop . Customer service is top notch as well, customer service agnets are great. As much as I have talked to Steve I'd consider him a friend, haha. I will recommend this system.
Desventajas
Scheduler is awful and a pain to use, it definitely needs to be updated or have the ability to have an add on like Bolt On Technologies.