Opiniones de SpotOn
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330 opiniones
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
software bueno serviccio de pagos malo y serviccio al cliente poco te resuelven pronto.
Revisado el 13/11/2020
el software vien el servicio de cobro de targetas pesimo y las pajinas online mui limitado acseso...
el software vien el servicio de cobro de targetas pesimo y las pajinas online mui limitado acseso para el que paga
Puntos a favor
el software no esta mal el servisio si.
Desventajas
el personal pocas veses te pueden resolver algo pronto y se pierde mucho tiempo ablando con alguien y el serviccio de transacciones muy mal serviccio muy probable que lo camviare.
- Sector: Automoción
- Tamaño de la empresa: Trabajador autónomo
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Mega Auto Tint spoton
Revisado el 15/3/2023
Excelente
Excelente
Puntos a favor
Un buen servicio de mis agentes [contenido sensible oculto]
Desventajas
Asta el momento no etenido mala experiencia todo esta funcionando Perfecto y me gusta mucho
Respuesta de SpotOn
We love to hear it, Magana. We appreciate your feedback - we're here to work with you, for you.
- Sector: Suministros y equipo para empresas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A True Game Changer
Revisado el 30/1/2020
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Puntos a favor
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Desventajas
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Sector: Comercio minorista
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great product that needs fine tuning
Revisado el 27/5/2023
Customer service has been great and they are always kind. They helped go through the system when I...
Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store.
Puntos a favor
I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected.
Desventajas
I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item.
Respuesta de SpotOn
Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at clientengagement@spoton.com for additional assistance.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: Trabajador autónomo
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
SpotOn misled me while I had a decent service for a few months with what was then transparent...
Revisado el 26/8/2024
SpotOn advertised to me stellar rates, low fees, and a free machine, so I signed up to process...
SpotOn advertised to me stellar rates, low fees, and a free machine, so I signed up to process cards with my business. Everything went well for a few months until I looked at my bank statement and saw that they started charging me more for the same program. Nothing changed on my end and my revenue stayed consistent. It took me a while to get in touch with someone to discuss and eventually cancel. They did not make me pay any penalties but nobody could provide me a valid reason as to why I had to pay more every single month without mention. I cancelled. Bad end experience overall.
Puntos a favor
SpotOn does provide a competitive price for CC processing and POS systems included. They advocate cash discount pricing to eliminate credit card fees. They have multiple support lines. Month to month agreement no penalties for exiting.
Desventajas
SpotOn increased my monthly fee rate without telling me. I had a $25/month POS system usage fee with a free Pax A920 Pro to use. Over time without mention, it went to $40 and then $50. I could not have anybody explain to me what happened. Not a fan of misleading pricing and undercuts. I cancelled.
Razones para cambiar a SpotOn
The price was cheaper and there were less fees overall than bothRespuesta de SpotOn
We're sorry to hear you had a negative experience. We are committed to price transparency and wish we had the opportunity to make this right. Thank you for taking the time to give us feedback.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Awesome service and great customer service
Revisado el 13/8/2024
Excellent problem solved I have never experienced any problem with the system
Excellent problem solved I have never experienced any problem with the system
Puntos a favor
Very professional and very knowledgeable
Desventajas
All the problems were resolved within minutes I can find nothing to complain about
Respuesta de SpotOn
This is music to our ears! Thank you for letting us help you grow your business.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Review from Cassava
Revisado el 10/4/2023
after the learning curve it's been really amazing.
after the learning curve it's been really amazing.
Puntos a favor
While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.
Desventajas
the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.
Alternativas consideradas
Square PaymentsRazones para elegir SpotOn
Because our local rep in San Francisco, [sensitive content hidden], was extremely nice, diligent, caring and hard working.Razones para cambiar a SpotOn
Because of [sensitive content hidden], and because SpotOn offers in-person installation.Respuesta de SpotOn
Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
SpotOn Review
Revisado el 14/12/2023
Puntos a favor
As an Owner of a restaurant, I am pulled in a million directions every day. There is no room for programming menus, promos and pricing events in my day. Knowing I can reach out to [sensitive content hidden] in a moments notice to take that off my plate, frees me up to spend my limited time on higher level activities. I trust him to accomplish what I need accurately and in a timely fashion.
Desventajas
Cost of equipment that sits unused for months of the year due to seasonality.
Respuesta de SpotOn
Garland, thank you for taking the time to leave us a review! We're happy to hear you're getting excellent support from our team and are enjoying your SpotOn experience. We look forward to continuing to help you grow your business.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
Hard to learn
Revisado el 16/2/2024
The sales man know nothing, does not have any knowledge about how to operate equipment, when asked...
The sales man know nothing, does not have any knowledge about how to operate equipment, when asked just texts you to call support. Pushy sales man promises the world then does nothing, talking about us behind our backs to other restaurants, that I know the [sensitive content hidden].. my other pos company was night and day better, always answer my questions, phone calls, never pushed me aside to handle it on my own. Only have 1 tech guy to help with repairs and is never in the state, so I have to hook up and fix my new broken equipment, the list goes on and on.
Puntos a favor
Able to do more work from home, using own computer
Desventajas
Not much, the equipment is faulty, have replaced a kitchen printer, a monitor and waiting on what’s next
Respuesta de SpotOn
Adam, this is not the experience we want you to have and we apologize for the issues you've faced. We'd love to rectify this situation as soon as possible - could you please send the best phone number to reach you at to clientengagement@spoton.com? We'll have a support member reach out to you. Again, we apologize for this expereince and hope to speak with you soon.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Good system for the money
Revisado el 1/6/2024
Excellent. The SpotOn team has been nothing short of helpful in getting us up and running.
Excellent. The SpotOn team has been nothing short of helpful in getting us up and running.
Puntos a favor
- Sales and Install team were extremely helpful
- Onsite training was very well done
Desventajas
There is still some confusion about reporting/deposits when compared to Square, which is the system I was previously using. Also could use some additional features when it comes to invoicing.
Alternativas consideradas
Toast POSRazones para elegir SpotOn
Because Square nickel and dimed me to death.Razones para cambiar a SpotOn
Toast sales people were some of the worst people to deal with.Respuesta de SpotOn
We're pleased to hear you've had a smooth transition and are benefiting from your SpotOn POS!
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
POS System
Revisado el 10/3/2024
We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us...
We had a great experience with Spoton. [sensitive content hidden] our technician who stayed with us for 3 days was very helpful and patient with us.
Puntos a favor
The POS system was very easy to learn. Took me about 2 days to get it. Easy to and faster to close at night. Less paperwork to put away at night. My employees love it.
Desventajas
letters need to be bigger and bold on the receipt. Also, our delivery services like Doordash, Uber, Postmate, and Grubhub words need to be bigger on the ticket and darker.
Respuesta de SpotOn
We appreciate the feedback, Shirley! And we're glad to hear about your onboarding experience and working with our customer support team.
We are constantly evolving our tech and its capabilities to better support businesses, so we'll pass along your feedback on bigger text on receipts.
Thank you for taking the time to leave us a review and for being a part of the SpotOn family!
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Switch to Spot On
Revisado el 25/4/2024
I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap...
I would highly recommend SpotOn for a restaurant business. I look forward to being able to tap into more features as we grow.
Puntos a favor
The customer service has been great and the variety of features it has will be helpful as we grow.
Desventajas
The switch wasn't as easy as it looked but the customer service reps have been very quick to respond and help us through every issue.
Respuesta de SpotOn
Thank you for your feedback on our customer service and restaurant tech! We know you'll love the reporting and other functions that are designed to help your business grow.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Game Changer
Revisado el 23/4/2020
Spoton has been great from the start from the sales reps presentation to the feedback to the help...
Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.
Puntos a favor
The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.
Desventajas
The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.
Razones para elegir SpotOn
Support was horrible in our rates keep going up where are you and transparent. The system will slow down it’s very unstable. Used it for 8 years.Razones para cambiar a SpotOn
There was really no comparison in the features they offered for 40 to 50% lower with continued free support and updates cloud-based with free mobile back up plus all the marketing you get with the SpotOn platform was a huge deciding factor for us plus our rep was honest about each one of our choices he didn’t downgrade any other company just told us the difference between the competitors. We checked his data and he was 100% honest.- Sector: Producción de alimentos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 1.0 /10
Regret switching to Spoton
Revisado el 15/4/2022
Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and...
Customer service is typically easy to get ahold of. They try but sometimes it is beyond them and they send you up the chain and that is where I found that I got really no where.
I couldn't figure out sales originally and I get passed to different people. A month later kind of figured it out but extremely time consuming. Due to flaws in the system. Supposedly going to get fixed but who knows when and it will not revert back so it will only be going forward.
I personally would have not made the switch and now I know to ask a lot more detailed questions.
Ask to see marketing.
Ask to see reports and understand what the numbers mean and how it ties out.
Puntos a favor
I liked that Door Dash delivery was built into the system.
Eventually got the menu setup the way I want it to look but it took a lot of hours and creative ways of getting it into the POS and then online ordering. Hours put in by me via customer support as they were not that helpful in regards to this.
Desventajas
The reporting is horrible. I need 3 reports to book 1 day sales.
There are 3 different websites vs everything being on 1 website.
You can't do a refund for an online order. You are required to call customer support or go to yet another website and request the refund.
Only refunds that you can do is if remove the credit card info and reenter it.
Menu creation did not go well. There is no audit trail and things are to easy to change. As soon as you change something there is no going back. It is done and updated. Should have a confirm before changing.
Things would randomly change over night. I believe that Spoton people would go in and think they are fixing something but it would make it worse.
Implementation did not go well due to so many menu issues. Ended up need to duplicate a number of items one for online ordering and one for the POS due to they don't work together.
Some reports you can't view more than 1 day a time.
Day of the week starts on a Monday vs a Sunday. Extremely annoying for me. Weekly reports are Monday - Sunday. Cant find a way to fix this.
Marketing and loyalty are a joke. Marketing campaign does not tell you how much sales were done via a click through the campaign. The templates for marketing are not very good. If you still consider Spoton after this do not go for the marketing. There are better options out there for the same or less price.
Sales tax has different amounts in the same report. They say to ignore one. So remove it.
Razones para elegir SpotOn
Was not Square for Restaurant so missing a lot of features.Razones para cambiar a SpotOn
Cost and what I expected them to have. Nothing works really as they stated it would.Respuesta de SpotOn
We are sorry to hear about the difficulties you've had with reporting! I've alerted our success team and they will be reaching out to you shortly to help explain the reporting functionality. Please don't hesitate to reach out directly at support@spoton.com for additional assistance in the future.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Just the Begining
Revisado el 15/11/2023
There have been ups and downs, a few network outages and quirks that required support but overall...
There have been ups and downs, a few network outages and quirks that required support but overall we are getting to know the equipment and with the Help of [sensitive content hidden]
are tweaking the software and hardware to where it helps us process the customers and payments.
Puntos a favor
I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices.
Desventajas
What still needs to be expanded is the handheld device. The device will take orders but the process to create the order is a multi step process and when you are busy this increases the stress. Plus the device has a scanner but will not scan upc codes, so you can't use this to process order without manual entry and that is not efficient.
Razones para cambiar a SpotOn
the reason we choose Spoton is because the fees seemed to be less on a per transaction and the credit card fees, ability to get a loan, features and overall cost was better than most of the other vendorsRespuesta de SpotOn
Thank you for your feedback, Michal. We are constantly evolving our tech and its capabilities to better support businesses and have passed this feedback to the appropriate teams. We appreciate you leaving us a review, and we welcome you to the SpotOn family!
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Progressive POS
Revisado el 15/2/2020
In the 6 months of using Spot On I have been more than pleased with the advancement of technology ...
In the 6 months of using Spot On I have been more than pleased with the advancement of technology for this POS system. Coming from the older time of Aloha and Micros I have never used a POS that has created such ease for daily reporting, managing sales and labor, daily employee maintenance, menu maintenance, employee on-boarding, daily projections, and future forecasting . The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant. The support team has been excellent with a level of personal attention that has always fallen through the cracks with other POS systems.
Puntos a favor
Progressive, accurate, and efficient point of sale technology.
Desventajas
The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Customer Service
Revisado el 8/11/2023
Puntos a favor
We appreciate the responsiveness of the staff at SpotOn. We feel supported by their support team and like we have contingencies in place in case something were to go wrong like internet outtage and system glitches. We feel these would be quickly handled and tended to.
Desventajas
There's a learning curve with SpotOn. The system can be a little bit confusing to understand at first because you have to be navigate different websites. However, the staff is always available.
Razones para elegir SpotOn
We feel we are well supported and cared for. We don't feel like one of the many accounts and are always met with quick resolutions.Respuesta de SpotOn
We appreciate the feedback, Nachely. Customer support is important to us, and we're happy to hear about your experience with our team - especially during your initial learning curve. We look forward to continuing to help you grow your business.
- Sector: Hostelería
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent Customer Service
Revisado el 27/10/2022
Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie...
Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie out the amounts reportedly paid by credit card and deposited into our account.
Puntos a favor
The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.
Desventajas
It does not connect data to quickbooks so we have to use a bridge app.
Respuesta de SpotOn
Thanks for your feedback, Kristen! We appreciate the time it took to leave us this review. We hope to have better integration features updated soon.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
SpotOn review for Rachel's Cafe and Creperie
Revisado el 23/11/2023
very good! we have had minimal issues and when we do they are usually pretty quick and easy to fix
very good! we have had minimal issues and when we do they are usually pretty quick and easy to fix
Puntos a favor
ease of use and our friendly and SUPER helpful local tech wizard [sensitive content hidden]
Desventajas
has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes
Respuesta de SpotOn
Thank you for your feedback and for taking the time to leave us a review, Rachel. We're happy to hear about your experience with customer service, and we've passed along your additional feedback on glitches & wait times to the appropriate teams on our end. We look forward to continuing to help you grow your business.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Switch now
Revisado el 9/11/2023
Great experience from the start but I enjoy the personal touch of the techs walking me through the...
Great experience from the start but I enjoy the personal touch of the techs walking me through the process and their advice etc. [sensitive content hidden] is my preferred go to if he’s available. Very helpful!
Puntos a favor
Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the employees to use and cut out all unnecessary steps
Desventajas
I’m really glad we switched from our previous system. We didn’t want to lose money and deal with the hassle but I’m glad we made the correct decision.
Respuesta de SpotOn
Thanks for the shoutout, Heather! Customer service is important to us, and we're happy to hear about your experience with our team. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Sector: Restaurantes
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Overall Great new POS system with loads of features but also bugs/issues
Revisado el 22/2/2023
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues...
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.
Puntos a favor
Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!
Desventajas
I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.
Alternativas consideradas
Toast POSRazones para elegir SpotOn
Archaic old system that crashed a lot, had very few features, and reporting was weak compared to Spot-OnThe Cash-Discounting promotion was the main reason why we ended up switching.Razones para cambiar a SpotOn
Cash DiscountingSuperior reportingOther companies within our organization had it alreadyRespuesta de SpotOn
Thank you for your feedback, Collin -- we are constantly evolving our tech and its capabilities to support businesses better. Keep an eye on our monthly newsletter for frequent updates and improvements.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Feedback
Revisado el 14/3/2023
Very good
Very good
Puntos a favor
On behalf of our family and staff, I wanted to give you some feedback after switching to SpotOn in January. First of all, the reporting is light years better than what we using before. Being able to see the daily Sales trends, labor costs, etc. has made us more profitable. Running payroll is much easier and passing information to our accountant is a click of a button. The dual pricing has given us peace of mind that we are passing on all of the cc processing fees. Having the printer in the kitchen has allowed our kitchen staff to view the tickets on the monitor and lowered our ticket times tremendously. On the weekends and before SpotOn we have always had a wait time before seating customers, typically about 40-45 minutes and after being seated ticket times would average about 30 minutes (although we weren't able to track it). Now, with SpotOn we have cut our ticket down by at least 10 minutes allowing us to serve more customers during the weekend. In addition, our FOH is unable to manipulate an order and change orders without getting manager approval. This has resulted in way less food mistakes and delays with service and ticket times.Our restaurant at this time has never been more efficient and the food has never been more consistent than what it is right now. Lastly, training new staff on the new system has been very easy. They pick up on the system quickly compared to the old cumbersome system.
Desventajas
A few glitches and communication issues on the implementation
Alternativas consideradas
Toast POSRazones para elegir SpotOn
Credit card processing feesRespuesta de SpotOn
Thank you for your very kind words, Lonny.
We're proud to help support you and your business.
- Sector: Restaurantes
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
I love Spoton!
Revisado el 16/5/2022
Well, we modified spoton and made it our online ordering system during lockdown.
It probably saved...
Well, we modified spoton and made it our online ordering system during lockdown.
It probably saved us $3k plus online ordering commissions.
Puntos a favor
Easy to use, modifications are easy, wide range of variables built in to customize to your restaurants needs.
Desventajas
I wish I could customize a blackout time for a specific section by day (instead of all seatings) versus editing the floorplan exceptions. Example: when I know it is going to be 100 degrees tomorrow, that I could create a blackout time, for the patio, from 430-630pm.
Also, I wish we had more characters for reservation messaging.
Lady, I wish we could require credit cards for Google reservations (the verification code confuses people). They think it is a confirmation code.
Respuesta de SpotOn
Thanks for your candid review, Katie! I'm really excited to share with you that we have some solutions for you. 1). Taking Deposits/Credit Card Holds through Google requires changes to the Google process, which we have not been able to do to this point. We will continue to try to get this capability through Reserve with Google.
2). Blocking reservations in a specific section during specific times of operation is currently in development and will be released later this year.
3). The program specifically limits texting to the 160 character carrier limit to control costs associated with the program and maintain Reserve's best value in the industry profile.
4). Reserve will be eliminating its use of verification codes for reservations with the upcoming June 2022 software update. We hope this helps!
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Decent System, Terrible Service
Revisado el 21/10/2022
Puntos a favor
Cloud based, deep functionality, generally good/responsive tech support
Desventajas
Terrible customer support. Our "rep" is either dead, in prison, or having a laugh. Completely unreachable. The same goes for the so-called "restaurant support managers". Repeated calls and emails have gone entirely unanswered. I need simple answers to basic billing and feature questions. Bupkis. We're planning on ditching this platform if they don't get their act together right quick.
Respuesta de SpotOn
Hi Misha, we apologize for the troubles you've experienced getting some answers to your questions. I see that your dedicated success manager has reached out a few times this week and was able to connect for a call with you today. I hope this helps resolve your problems and that you can work closely with her moving forward! Thank you for your business.
- Sector: Restaurantes
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Hidden Charges
Revisado el 16/11/2020
I wasn't aware of installation charges If I knew it I wouldn't have them to come and install the...
I wasn't aware of installation charges If I knew it I wouldn't have them to come and install the POS which I could do very easily. I paid $750.00 which was automatic payment taken from my bank account.
Puntos a favor
Its really great for Restaurants
Desventajas
Speed and easy to operate