Opiniones de Shipwell
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17 opiniones
- Sector: Producción de alimentos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
SHIPWELL IS AWESOME!!
Revisado el 21/2/2020
Puntos a favor
I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored.
Desventajas
There is nothing that I do not like about this software.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Shipwell
Revisado el 21/2/2020
Puntos a favor
This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments.
Desventajas
There are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details.
Respuesta de Shipwell
Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible.
- Sector: Maquinaria
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Shipwell Innovations
Revisado el 5/3/2020
Puntos a favor
Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment.
Desventajas
Shipwell is heading in the right direction.
Respuesta de Shipwell
Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team.
- Sector: Bienes de consumo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
shipwell review
Revisado el 28/2/2020
Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN].
They are quick...
Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN].
They are quick to respond to all questions and extremely helpful.
Puntos a favor
What I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments.
Desventajas
Freight class will sometime get dinged and charged for being off.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 501-1.000 empleados
- Software usado Otro durante Más de un año
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
FTL vs LTL
Revisado el 20/2/2020
Puntos a favor
Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often.
Desventajas
Shows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there.
Respuesta de Shipwell
Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions!
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado Otro durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Product Review
Revisado el 20/2/2020
Really positive experience with Shipwell. We feel like they are a true business partner and will...
Really positive experience with Shipwell. We feel like they are a true business partner and will help us to grow our business at a faster rate than we could have without Shipwell.
Puntos a favor
Really like the ease of setup and on-boarding. The enterprise license works well for our business model. Also, we had a 90 day evaluation period before making a final decision and that allowed for thorough testing (and yes we did move forward with Shipwell beyond the 90 days :).
Desventajas
Only con that I have is that it is not yet integrated into our CRM platform (but will be at some point in time).
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great Customer Service
Revisado el 3/3/2020
Puntos a favor
[SENSITIVE CONTENT HIDDEN] are a great help making all my shipping needs easy.
Desventajas
A customizable home screen would be nice
- Sector: Arte y artesanía
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
great help to manage shipping
Revisado el 9/10/2023
Puntos a favor
with this tool we solved all our problems regarding shipping management
Desventajas
we would love to have added other features and customization on the app
- Sector: Producción de alimentos
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Logistics Software
Revisado el 25/2/2020
The experience I've had thus far has been great. I have used the tracking feature on shipments and...
The experience I've had thus far has been great. I have used the tracking feature on shipments and it's made my job a lot easier communicating to the customer.
Puntos a favor
The ease of use and the tracking feature
Desventajas
I this time I have not come across anything I don't like about the software.
- Sector: Comercio mayorista
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Shipwell Review from a Sales person
Revisado el 25/2/2020
Puntos a favor
GPS Tracking on the Trucks is great, I allows me to keep my customers updated all along the way.
Desventajas
User interface can be a little more user friendly.
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Trial Run
Revisado el 28/2/2020
It has gone well so far with the trial run.
It has gone well so far with the trial run.
Puntos a favor
I like the ability to track and run loads from my app on my phone.
Desventajas
I dont like some of the things I have to do over and over again hopefully these get where they can be drop downs.
Respuesta de Shipwell
Hello Zack, thank you for taking the time to share your feedback with us. We understand your frustration and have been adding functionalities into the platform to minimize this as much as possible. We would like to better understand which features you feel could use further automation; would you please reach out to your account manager or bugs@shipwell.com so that we can look into this for you?
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
easy use
Revisado el 21/2/2020
They are great to work with and friendly.
They are great to work with and friendly.
Puntos a favor
Its easy to use once you get the hang of it.
Desventajas
Had no issues. Very simple and a great tool to work with.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Shipwell
Revisado el 3/3/2020
Puntos a favor
User-friendly, dynamic, time-saving, compatible with our own system
Desventajas
I wish there was an app for shippers.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Shipwell Integrates With Our Platform Perfectly
Revisado el 20/2/2020
Our company has partnered with Shipwell and so far everything has meshed perfectly. This small...
Our company has partnered with Shipwell and so far everything has meshed perfectly. This small problems have been just that, small and never a true hindrance to our day to day operations. Overall Shipwell has made everyone's job easier and more efficient.
Puntos a favor
The user interface is simple and straightforward, anyone can use it.
Desventajas
Sometimes the location updates will lag and give incorrect information. This is no common and is usually quickly resolved though.
- Sector: Logística y cadena de suministro
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Digital transformation
Revisado el 4/3/2020
Great customer service and we feel like that they are working and thinking along side us in our...
Great customer service and we feel like that they are working and thinking along side us in our quest to provide the best producted suited and tailor made to the desires of our customer base.
Puntos a favor
Our company is 110 years old and we are in a transition from beeing a traditional paper based freight forwarder to a forwarder ready for the digital age. We feel that with the track and trace software from Shipwell we are ready to offer full visability to our customers for their EXW, DDP, DAP shipments.
Desventajas
What we are seeing is that some of the statuses are still manual actions, either by the shipwell team or the driver delivering the cargo. It would be preferable for all parties to strive to a 100% automation.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 51-200 empleados
- Software usado Mensualmente durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
GC
Revisado el 21/2/2020
I am able to book trucks easily, as long as I understand how to use the application.
I am able to book trucks easily, as long as I understand how to use the application.
Puntos a favor
Responses from bidders were quick and easy to book
Desventajas
more "info" tabs if I do not know how to fill something out
- Sector: Transporte/transporte en camión/ferrocarril
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Good portal
Revisado el 10/3/2020
Puntos a favor
It isn't hard to use. We can see loads and invoices and when they're paid.
Desventajas
I can't think of any. We only use this portal for Shipwell.