Opiniones de Papaya Global

La verdad es que no está nada mal. Muy similae a otras que había usado anteriormente

En este tipo de software, hecho de menos la posibilidad de disfrutar de una versión de prueba

Papaya Global porque ofrece una solución integral para realizar pagos internacionales. El software proporciona una plataforma segura y fácil de usar para pagar proveedores en todo el mundo. El software también permite a los usuarios controlar su flujo de efectivo, gestionar el riesgo cambiario y aumentar la eficiencia. El software incluye una variedad de herramientas y características para ayudar a los usuarios a administrar sus pagos internacionales.

Algunas de las herramientas avanzadas que ofrece requieren un pago adicional. Esto puede ser una desventaja para aquellos usuarios que necesitan una solución más económica. Además, el software puede ser difícil de usar para usuarios sin experiencia.

The easily use in the platform with all the necessary data online with the availability of the team to support in a short time!

I would like to have all open invoices in one place.

Unifies and simplifies monthly processes. Integrates with other information systems

Platform is not self service enough. BI tool must improve

I am not sure there is any feature I "like the most".

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have to scroll forever to get all info/data, even if there is more than enough space in my screen for all data to show. Sometimes, I cannot even get tot he last record, unless I select "50" records to show at a time. I often also see data overlapping on top each other, further increasing the frustrations of using the system. When I click on a "project" (a specific country location), if I go from one payroll tab to another, the system automatically assumes I am now in the "project" that is first in alphabetical order. I am also unable log in with a saved link or bookmark in my browser. I always have to go back to my original email and click on the sign on button in the email. The user experience overall is not a good one.

Very quick to response.Super compliant with global regulations.Knows exactly how to engage with in country partners.Easily approachableReliable

Limited locations. I wish that they had more locations in Middle east.

The platform is very straightforward. And Papaya is always optimizing the system.

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a while ago, but it's not there yet. (2) System error recovery is slow. When there is an issue and I report it by providing all the screenshots and explanations, it still takes a long time to fix the problem. (3) It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made. So I really have to carefully check each invoice, which is a lot of work.

Ease of use
Nothing to manage on the user side of this software - Papaya does it for you
GDPR compliant
The reports are easy to use and save me hours of work compared to our old system.

If you have a Change of entity in a country. The old branch and new entity have separate files. So historical information is in a different file/area.

The platform itself makes it very easy to administer payroll changes across our global workforce and have full visibility of this. It has cut down on payroll administration and was also a substantial cost reduction in administering EOR services compared to previous vendors. The customer support team is friendly, quick to respond and communicate progress well particularly during onboarding stages.

Only a minor point but as we expand into more regions the separate invoicing process will become more of an administrative burden and we'd love to explore ways to consolidate this as much as possible.

Papaya helped us take control of our global workforce. Keeping track of workers from five different countries, all with different pay slips, different pay days, and different compliance demands was pushing us over the edge. We needed an automation solution to reduce the manual load. We found it at Papaya Global.
Working with Papaya has completely turned our company around. Instead of five different sets of data, we get it all in one place. We know exactly what it costs to hire a worker in each country. We know what benefits we can offer to attract the best talent available, and thanks to Papaya’s guidelines, we know the specific needs of workers all over the world.
Papaya has taken the guesswork out of our global hiring strategy. We can plan our spending down to the last cent with all the information we get. Before we felt like we were falling behind as companies became more global. Now we feel like we’re riding the crest of the wave.

There was nothing that I have encountered that I did not like.

Replacing all suppliers , invoices and excels sheets in one platform, having great visibility to our total workforce costs, increasing my remote team satisfaction, great BI tools and real time reporting, all exported easily to excel, allowing us to track every cent

the UI experience can be improved in some of the stages

Making updates and downloading files is really easy and clear.

I wish the invoices were sent to us automatically instead of having to download them every month. Occasionally things are a little off or difficult to find within the platform itself. For example, having to scroll really far to the right to see things. Customer support is good about helping us though.

Onboarding and payroll features on the portal are very user-friendly. For a client like us that has employees based in several countries, submission of monthly expenses, and payroll adjustment details are easy because the portal is well organized. The customer service managers for EU, Canada, and APAC assigned to us are all very efficient. They would train us first on certain features and along the way, if I have questions e, they would readily help.

So far I am happy with the services Papaya Global offers to us.

The service specialist that we had when we started, as well as the one we have now after 2 years, are both so good. We have a direct contact person, with weekly meeting, and summery emails to keep everything under control. We work as a team, and i feel like Papaya is part of our company. It is important to us to have a go-to-person who goes the extra mile for us. The platform is also quite straightforward and thanks to Papaya we were all in a sudden able to have colleagues everywhere in the world.

We had some hiccups while they were re-structuring their teams internally, but this have been solved .

The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.

Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.

Organized, good notifications, looks good

The reports (invoices) are not organized well.
There is no report for the balance of PTOs days for employees
or report that alert for *new* invoices

Papaya Global allows to set up a minimal-intervention automated process for ongoing global HR management.

The website has a slightly longer onboarding than anticipated but Customer representatives make it easy al so going the extra mile for your voice to be heard with Product.

Easy access to employees and support along good knowledge of market

Timelines can extended due to involvement of multiple parties in transactions

When we were looking for a PEO to help us hire workers in Asia, we wanted more than legal compliance. We wanted advisors on the ground in all our foreign markets. That’s why we chose Papaya Global. They gave us more than a technical solution to a workforce problem. They connected us to local experts who help guide us.

The success of our company depends on the quality and loyalty of our workers. We need a PEO that cares about our workers as much we do. After careful consideration, Papaya was the obvious choice.

As a startup, the growing pains showed sometimes. There were minor delays in communication.

Easy to use, centralize everything into one location, very helpful customer success team

The platform itself is not very well displayed

Customer focus, timely delivery, great platform

Customized reports and integration have to be developed.

Firstly I love the customer service and how quickly they respond. I also love the ease of the platform.

the uploading of documents. - maybe I'm just not sure how to do it. But I cannot create a folder per employee and once I have uploaded files, if I need to go back and upload additional files, I cannot.

it is simple easy to use, even without a training it's intuitive

Am not sure it is possible to approve and change your mind to cancel your previous approval