Beds24

4,8 (101)
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Plataforma de PMS con administrador de canales y procesamiento de pagos

Calificación general

4,8 /5
(101)
Relación calidad-precio
4,8/5
Funcionalidades
4,8/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,7/5

95%
de los usuarios recomienda esta aplicación
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101 opiniones

Michel
Michel
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

BNB PLANET

Revisado el 13/12/2018

I manage BNB PLANET (bnbplanet.net) and I use BEDS24 for 1 year and it works very well. With...

I manage BNB PLANET (bnbplanet.net) and I use BEDS24 for 1 year and it works very well. With BEDS24, I do multi-account management. I have a main account and each owner has his own sub account and I can manage all accounts with a single login. I test everything to multi-account management (yourporter, uplisting ...) and I always come back to BEDS24 which is a real hotel software.

Puntos a favor

-very very flexible
-simple and clear interface
-fast loading
-good support

Desventajas

Pictures manager is not very handy.
Missing central inbox for Airbnb and Booking
1€ per XML connection it's OK, should be free for iCal

Mark
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Challenging to get up-and-running -- but worth it.

Revisado el 19/8/2023

Somewhat difficult to get up and running, but now thrilled to have such a capable platform to...

Somewhat difficult to get up and running, but now thrilled to have such a capable platform to automate many time consuming processes.

Puntos a favor

The application has amazing functionality and I understand the massive effort to build such an application, to maintain it, and to coach people on usage. The direct support calls, were of immense help in getting my property set up and all the auto actions to save me time and frustration.

Desventajas

It's the overall high level of functionality that creates the obstacle for new users to get the business application set up. However, low cost direct training and support is available which solved this obstacle. The interface is dated and many important processes are not intuitive. However, with the complexity of what the application achieves it hard to imagine how to make it much more intuitive. Therefore the critical value of the direct support meetings.

Reid
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

So Disappointed

Revisado el 5/12/2019

Cost effective, except when syncing errors happen and you miss reservations or get double booked or...

Cost effective, except when syncing errors happen and you miss reservations or get double booked or end up displaying your Airbnb listing with incorrect or missing information.

Puntos a favor

Accessible -- low cost to set it up and keep it running, pricing customizable.

Desventajas

So many mistakes -- expensive mistakes -- that came about b/c the software user interface is so difficult to navigate, tons of sub-entries and duplicate entries required, incredibly complex design. Good for someone who wants to spend a few weeks becoming an expert on the software.

Respuesta de Beds24.com

We are sorry that you had mistakes with your set up.

I had a look at your support tickets and it seems you mapped your listings to the wrong rooms. Our support team explained this to you and gave you instructions on how to fix the mapping and the problems this had caused.

Also you had a third-party price manager connected directly to Airbnb even tough we told you that you could not use this service because it is not integrated with Beds24.

Craig
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The best out there, by far!

Revisado el 18/12/2021

I have literally tried all of the different booking systems out there over the years, Siteminder,...

I have literally tried all of the different booking systems out there over the years, Siteminder, eviivo, innstyle, freetobook etc etc. This is by far the best in every aspect. Obviously part of taking bookings online is the processing of payment and this is where all the providers try and con you. Beds24 integrate with "stripe" but do not charge you to 'connect' to stripe, or do not add an extra processing fee on top

Puntos a favor

Initially i liked the low price, however the Auto Actions are a god send, you can automate processes, the possibilities are endless.

Desventajas

For me personally there wasn't anything i really disliked. Some may find it tricky to setup.

Edgar
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Good overall system - but a bit complicated to set-up

Revisado el 7/1/2023

Puntos a favor

PriceFeaturesStability ServiceWiki online

Desventajas

Price configuration a bit complicatedSet-up takes some timeAutomatic translations not availableApp for mobile not available

Respuesta de Beds24.com

Thank you for your review. Just a small correction - we offer a mobile app which you can use to manage your bookings while away from your desk. The app is available for both iPhone and Android from Apples App Store and Googles Play Store.

Eleni
Eleni
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best online software for hotels and rentals

Revisado el 4/12/2018

Beds 24 made my life easier and I would recommend it to everyone. Great price after all...

Beds 24 made my life easier and I would recommend it to everyone. Great price after all...

Puntos a favor

It has everything a hotelier or a manager needs. So many functions which make life easier.

Desventajas

There are no things that I don´t like. Only I would love to see prices for children depending on their ages.

Youri
Youri
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great piece of online software + everything around it

Revisado el 30/11/2018

Beds24 has helped us a lot to work more efficient. In 7 years of using different PMS and channel...

Beds24 has helped us a lot to work more efficient. In 7 years of using different PMS and channel managers Beds24 has been the best by far.

Puntos a favor

- A lot of funtions
- Very fast customer service
- Extensive wiki where you can find almost everything
- They keep getting better all the time

Desventajas

I am obligated to leave 40 characters here but honestly don't have any con.

Frederique
Frederique
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent customer service + excellent product

Revisado el 1/12/2018

I used to work with webervations as an online reservation system and Rezovation desktop as my guest...

I used to work with webervations as an online reservation system and Rezovation desktop as my guest management system. I've been using Beds24 for about a month now and I love it.

To set up everything, it is well explained and when I run in a problem, support is always there with a very fast and reliable answer. I was able to seamlessly import all my database (12 years of guests!) and include the booking widgets on my website. My guests love it. And the price cannot be beat for what they offer: they are definitely extremely competitive compared to other systems such as Eviivo that is replacing webervations and Rezovation!

Puntos a favor

Customer service, easy to set up, very customizable. You pay for what you need

Desventajas

nothing . I liked everything : it's doing everything I wanted it to do and even more!

Barry
Barry
Calificación general
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

I like it a lot

Revisado el 20/1/2018

price, channels, Facebook ability to book direct from there where I capture people right from the...

price, channels, Facebook ability to book direct from there where I capture people right from the jump.

Puntos a favor

PRICE compared to the others we looked at. The face book integration for our page. Invoice management. channel software is great.

Usuario verificado
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Everything you need

Revisado el 28/12/2018

Puntos a favor

Great capabilities, covers everything you need managing a vacarion rental.

Desventajas

Nothing! It's just a very good system and improving every day.

Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

最高のPMSです!!!

Revisado el 3/10/2024

Puntos a favor

操作画面は使い安いし、月額料金もとても安いです。カスタマーサービスメールや電話で対応できます!

Desventajas

中国語の言語があれば、最高です。ソフトエンジニア経験持ってない人なら、慣れるまで、少し時間かかります。

Kyoko
Kyoko
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

もっと早く導入すればよかった

Revisado el 12/10/2023

支払いやゲストの管理など、現場の運営のこまごまとした作業がなかなか効率的にできなくて、スタッフに任せている日も結局わたしがチェックしないといけないことが多かった。Bedsを入れてからは現地支払いを完全...

支払いやゲストの管理など、現場の運営のこまごまとした作業がなかなか効率的にできなくて、スタッフに任せている日も結局わたしがチェックしないといけないことが多かった。Bedsを入れてからは現地支払いを完全になくすことができた。ノーショーやドタキャンのキャンセル料不払いもなくなった。案内メールを送るのも全て自動だったり、ゲストにメッセージをかんたんに送れる。ゲストの部屋割りを管理できるので、別のエクセルで管理する手間がなくなった!ゲストの問い合わせやスタッフとのやり取りも減って、とにかく楽になった。

Puntos a favor

フロント時間を短縮できたり、メールチェック作業が大幅に減ったのが一番ありがたかった。

Desventajas

機能が充実している分、メニューが分かりにくいこと

Regine
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

I recommend Beds24

Revisado el 10/6/2022

I will keep using it ! I am satisfied

I will keep using it ! I am satisfied

Puntos a favor

Beds24 is very easy to use and helps keep track of all the reservations coming from different channels. Taking payments for customer reservation is easy and fast

Desventajas

I wish the rate management would be more user friendly. And it would be amazing to have a better quality/user friendly picture management. Marketing tools / social media integration needs improvement.

Respuesta de Beds24.com

We are glad to hear you are satisfied with our services.

Thank you for your constructive feedback. An upgrade for our picture management is already on our development roadmap.

Our aim is to offer our customers all available pricing options and the greatest possible flexibility for their pricing.

We realise that this comes with complexity. However, we find that the advantage of price optimisation and the resulting opportunity to increase sales outweigh this.

We do provide a facebook app for commission free direct bookings from facebook which is free to use for all Beds24 customers.

Thierry
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Powerfull and inexpensive together

Revisado el 30/6/2020

My business is short rental of 17 flats dispatched in 2 properties in Martinique. Thanks to Beds24,...

My business is short rental of 17 flats dispatched in 2 properties in Martinique. Thanks to Beds24, all my calendars, bookings, pricing informations, etc, are real time synchronized on all booking platforms. Also, most of the communication with clients is now automated, well my time management is better every single day. It's quite a significative time investment when you start implementing a PMS / Online booking / Channel Manager software, and your businnes is 100% relying on all this IT stuff : it's good to be able to count on a robust software and on a reliable provider. No doubt that Beds24 will be my partner for many more years.

Puntos a favor

Beds24 is 100% reliable, it is that much important in the accomodation business, which is 24/24 operational.

Desventajas

Beds24 is a self-learning system, which means that you have to be pretty well organized before starting an implementation into your business. Also, the support team is very reactive and helpfull.

Alternativas consideradas

Rentals United y Kigo

Razones para elegir Beds24

The -expensive- former provider was unable to really understand my business and my needs. With Beds24, I went from the worst to the best of situations.

Razones para cambiar a Beds24

As much efficient but cheaper.
Yogendra Man
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best software to use for Hotels and B&Bs

Revisado el 19/11/2020

Puntos a favor

Beds24 is the most user-friendly and innovative software for hotels and B&Bs. It is highly customizable and integrable to the website as you need. There are limitless possibilities that you can do with this software which is impossible with other similar products. Within beds24 you can choose only services that you use and litterally modify them by yourself anytime without having need to go through the technical support. The customer support is prompt and wonderful.

Desventajas

There are no particular cons with the software.

Theo
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best money-value with a great and fast responsive client service

Revisado el 20/9/2022

The beds24 team answers fast, in 24h, is very helpful and kind.
For such low price it costs us, we...

The beds24 team answers fast, in 24h, is very helpful and kind.
For such low price it costs us, we can't demand a phone service. So, all is delt by messages.
I will not change channel manager!

Puntos a favor

It truely does...everything. In my country, France, we are a lot to use Beds24 who functions perfectly with all the tools we have here: connected locks, quick updates. It is a software we really can believe in. It's very serious.

Desventajas

It's all in english. They did in french lately with weird translation :) I don't mind, as I talk the Shakespear language!

Sascha
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great affordable channel manager!

Revisado el 30/6/2022

Puntos a favor

Affordable channel manager with loads of options, all customizable. Great for our Oktoberfest pop-up hostel!

Desventajas

It takes a bit of time to get to know the system. Would love it if they improve the ux

Carlo
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Smart and complete

Revisado el 25/7/2020

The perfect solution to manage hotels and residences. Very good, smart, and easy to use. Complete...

The perfect solution to manage hotels and residences. Very good, smart, and easy to use. Complete for a good price.

Puntos a favor

Very smart and not heavy to use and works everywhere.

Desventajas

Only English support. I would like something sone one speaking my main language Italian or Portuguese.

Alternativas consideradas

Avantio

Razones para cambiar a Beds24

Smart use and light interface.
TIm
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

5-star service, 5-star support

Revisado el 28/9/2020

Puntos a favor

Its fairly complex to set up but this is because it does a lot and allows the user to configure everything you could possibly want to. As we come up with new innovative ideas for our sales operation, we find the Beds24 solution is already set up to handle them!

A special mention too for the support team who are prompt, courteous and know their product very well. No irrelevant cut and paste responses from this team!

Desventajas

Its a very minor point but the support management system doesnt work as well if you reply direct from the email it sends - you need to log in and reply in the ticketing system. Also adding images to support issues is cumbersome.

Yury
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent soft

Revisado el 6/5/2021

Puntos a favor

Excellent functionality, flexibility and stability! Chanel Manager did not let you down - this is very important in the hospitality industry (who knows and understands what I mean)

Desventajas

In the beginning it is difficult to figure it out on your own, but as a reward - flexibility and functionality!

Nelson
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great tool

Revisado el 3/6/2020

Great customer support, easy do it yourself

Great customer support, easy do it yourself

Puntos a favor

Easy to use and dynamic. Has great features overall

Desventajas

They keep improving on their tool so a free trial is worthwhile.

Sadie
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Kindness and understanding of customer services

Revisado el 26/11/2020

It was very difficult to set up everything at the first time. It was impossible for blogger's tips...

It was very difficult to set up everything at the first time. It was impossible for blogger's tips to complete the setting.

Once I know everything, it becomes my favorite. Specially your customer service people are so nice that they are kind and helpful. I would like to note [SENSITIVE CONTENT HIDDEN] was generous and kind enough to understand the severe situation of hotel and travel business at moment due to Covid 19. She gave me credits several times.

Thank you [SENSITIVE CONTENT HIDDEN], thank you all!

Puntos a favor

Customer Service representatives respond so fast.

Desventajas

Availability of Channels are many. I would like to add rakuten travel to your channel.

Respuesta de Beds24.com

Thank you for taking the time to write a review.

We do integrate with Rakuten via Rakutens VacationStay. Properties listed on Vacation STAY can be listed on and connected to Rakuten travel.

Cristina
Calificación general
  • Sector: Ocio, viajes y turismo
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We got a better system at a lower price

Revisado el 22/11/2018

Going from a pc based software to the cloud was the real change for us, also managing multiple OTAs...

Going from a pc based software to the cloud was the real change for us, also managing multiple OTAs accounts in one single software is what i was looking for. My personal experience is excellent!

Puntos a favor

All my needs are covered by the core functionalities, and i'm always glad to see updates and improvements of the system, which happen very often. Great team

Desventajas

Sometimes it's a little bit difficult to understand some mechanisms but support is always there to guide you.

Mihai
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Powerful PMS - Excellent value for money

Revisado el 5/4/2019

Puntos a favor

Automates a LOT of the stuff i usually do. Loads of options and features. I have looked at other options and nothing comes close considering price.

Desventajas

It can seem intimidating at first. I almost considered dropping it.

Respuesta de Beds24.com

Thank you Mihai. We glad to hear that Beds24 works for you.

Linda
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 2.0 /10

Didn't like the uncertainty of charges per item

Revisado el 7/2/2020

Puntos a favor

- did many things such as create a website and allow channel management

Desventajas

- was concerned with the fact that I would have to pay for each SMS text message for notifications

Respuesta de Beds24.com

Thank you, Linda for taking the time to review Beds24.

Our Email notifications are free.

SMS notifications are an optional feature for which you only pay when you have opted in to use it.