
Calificación general
Filtrar
Tamaño de la empresa
Tiempo usado
409 opiniones
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Weave is a great all in one tool.
Revisado el 6/3/2023
Excellent. We love Weave.
Puntos a favor
I like that it integrates with Eaglesoft. And that it is constantly getting better.
Desventajas
Hoping the marketing portion will get better. Sorting our patients that are overdue, and sending them emails, vs us uploading the list ourselves.
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Great Product. Support Absolutely is the Worse.
Revisado el 16/9/2021
When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified.
Support is:
Very slow with acknowledging an issue.
Slow response to the issue at hand.
No sense of urgency, especially when phones are lifelines of the business.
Constantly explaining to each support rep of how our particular system is setup.
Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.
Puntos a favor
Hippa compliant, Chat features, simple interface, all-in-one product
Desventajas
Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.
Alternativas consideradas
Ooma OfficeRazones para cambiar a Weave
Hippa Compliancy.- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
When my phone number was transported over to Weave they did not have my number working for 2...
Revisado el 27/11/2019
[SENSITIVE CONTENT HIDDEN] and the rest of the company are not fully trained in both how to set up your phone line or the phone and how to use their system. I called customer service 8 times today to be hung up on. So I finally called the sales line to get an answer. There online help support didn't have access to the PIN number. So i have asked for a phone call back like I did two weeks ago left on the online help support message and the phone does not take messages. The help center through the sales department didn't know that PIN
Puntos a favor
I was sold on all I was told is was going to do for me and my business. None of it true. There is no phone personal message even thought I have set one up both on the phone and on line. There is no forwarding the call to my cell phone number. The training videos do not cover how to set up call forwarding and text messaging that me or my office staff understand.
Desventajas
I had no phone service for 2 business days. We I called my assigned customer representative she didn't care that I had no phone service. She even called the number the next day and couldn't get through as the phone service had not been turned on by Weave. They did not send us a cordless phone that we ordered, they sent 5 separate phones which would ring randomly in set up in different rooms. You could not answer the call in the room you were in I had to leave a patient and run into another room to answer. the video she sent us to set things up was a different model. Afterall of this I decided to take my numbers to my prior service. They will not give me the information to do so. I explained I was going to do this and why. I had to call back to get my account number which took me several phone calls and waiting on hold to do. I explained why I need the account number. I sent the signed consent off to my new phone service, it was refused as they now needed a PIN number. This is odd as no one at Weave knows anything about PIN numbers. This has been going on for two weeks now.
- Sector: Instituciones religiosas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Happy Customer
Revisado el 6/3/2023
Very positive
Puntos a favor
We use Weave as our primary VOIP system. It has been a very good solution for our organization
Desventajas
There really isn't anything I would poi t to as a flaw in this system
Alternativas consideradas
Vonage Business CommunicationsRazones para elegir Weave
We had reliability issues with the previous systemRazones para cambiar a Weave
Pricing and recommendations from other users- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Weave Review
Revisado el 9/3/2023
Puntos a favor
Integration was very easy and works directly with Eaglesoft schedule which is nice. I enjoy being able to text patients and not always having to call and it saves time on our work load.
Desventajas
My cons would be it would be nice for payments if there was a portal or someway of online paying with Weave we could attach to our website rather then text to pay. It would be nice to integrate with Eagelsoft on statements.Sometimes it can be hard if the whole system goes down then we are unable to take calls, collect payments, etc.
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Great phone system
Revisado el 6/3/2023
Increasing reviews, collecting payments via text message, etc.
Puntos a favor
Very user friendly, mobile app is great, helps boost reviews, and text to pay is great.
Desventajas
Set up was a little bit of a challenge to get correct at 4 different locations.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great tool for our small business
Revisado el 28/2/2023
I like it a lot I hope more options and features are available soon
Puntos a favor
Being able to record phone calls and chat with patients
Desventajas
Not being able to send mass mounts of text messages all at once
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Love Weave, and I hope their features grow!
Revisado el 9/3/2023
10/10 recommend and wouldn't want to see our practice without it!
Puntos a favor
Love the integration of our patients to our data base of patient numbers and how easy it is to communicate with them.I love the text to pay feature. It is convenient to message patients of their balance.We use the fax feature all the time, and it is so easy to convert files into a fax.
Desventajas
Card processing fees are too high.I want your scheduling software to enable patients to book appointments on our schedule without our help.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Weave
Revisado el 10/3/2023
Puntos a favor
Weave helps to maintain patient confirmation and communication in order to help us keep a full schedule and to allow patients to communicate with us on the fly without having to call during the day when they may be at work.
Desventajas
Sometimes there are times where it is hard to tell who in our office responded to a patient because it's showing up incorrectly marked in other portals.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
great product
Revisado el 6/3/2023
We have started using Weave payment system and love this feature! Overall weave has been a great product. Sometimes customer service is a bit lacking but I feel like this has improved recently
Puntos a favor
love the texting feature, appointment reminders, eye wear reminders and general conversations with patients, much less time consuming than calling
Desventajas
I don't like that we have to contact weave to change our email messages...it is too time consuming, wish we could do it internally like our text messages
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great product, support is lacking
Revisado el 25/3/2020
Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.
Puntos a favor
We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.
Desventajas
The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Good software, poor support and customer service!
Revisado el 25/5/2022
Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.
Puntos a favor
The ability to enter patient information to call and text them without digging into the EMR.
Calling directly from the weave software without the need to dial the number.
Love the text to pay link, the call recording, the patient history.
Overall easy friendly software.
Desventajas
Integration with our EMR to avoid duplicate work.
The system bugs a lot and thr lack of customer service.
The limited option and basic platform to email marketing to our patient.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
new Weave user
Revisado el 29/1/2020
We had several issues when initializing the phone system. I wouldn't mention this if the issues had been addressed in a timely manner but it has taken almost a month to get everything set up properly. Also the response time in answering questions and fixing issues that may have potentially lost us some business were not taken care of in a timely manner.
Puntos a favor
We like how it incorporates all communications into one platform that ties into our software system.
Desventajas
It does not provide a newsletter/email blasting platform. We use that a lot when we are having specials, discounts, events, and keeping our patients current as to what is going on. Also it has no way for patients to check in and have forms to sign that would incorporate into our EHR system. 2 downfalls that your competitors offer
Razones para elegir Weave
the phone service and caller ID was included in the WEAVE systemRazones para cambiar a Weave
the phone system and caller ID- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Weave
Revisado el 3/3/2020
Weave really takes a lot of work off the front desk personnel. Give them more time to do other things.
Puntos a favor
Love the texting and accepting photos in the office. Easy to use app. Easy to install and get set up. Takes a load of work off the Front Desk personnel.
Desventajas
The only thing I don't like is the new update: when you go to messages you don't see a name, you see phone #s. I have sent the wrong message to a couple of people because I think I'm in a certain person's account.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great value for the money!
Revisado el 1/6/2022
Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.
Puntos a favor
Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.
Desventajas
It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.
- Sector: Práctica médica
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
It's great, until it's not.
Revisado el 25/3/2020
Puntos a favor
The software is good for communicating with patients.
Desventajas
Customer support is severely lacking. And although call times are improving, I usually have to call more than once to get things done. I have been working to port fax numbers for over six months and still have two that have not ported at all, and one that says it's ported but only gets junk faxes. The real faxes are still going to efax. So it seems that it hasn't really ported.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave."
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Mixed opinions
Revisado el 24/5/2022
It is making a lot of patient communication taxes a lot easier however we are experiencing more and more problems as they keep rolling out more updates
Puntos a favor
I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .
Desventajas
I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Weave is awesome!
Revisado el 26/3/2020
Puntos a favor
They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.
Desventajas
Our Office still cannot see the patient balance on account when we pull them up in Weave
Alternativas consideradas
DemandforceRazones para elegir Weave
More options through WeaveRazones para cambiar a Weave
Liked cost and services they offer better- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Overall happy with Weave
Revisado el 25/5/2022
Weave runs our entire phone system, texting ability, faxes, review requests, etc. We really enjoy using this system!
Puntos a favor
Generally easy to integrate. Overall user friendly. It's nice to have access to the schedule on your cell phone. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. The staff messaging feature is also nice. Being able to change and update office hours so that the correct voicemail plays is also very nice. It integrates nicely with our electronic health record system. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.
Desventajas
Automatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. We also often go through periods of time where our faxes don't send through which becomes frustrating. Customer service is typically available to help. No mass Email option for promotions, etc.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Dental Office Weave Use
Revisado el 22/3/2020
I really like the product. I feel like it could use some work on how it functions on different devices. Ex: the pop up on desk top. Schedule on app/ phone.
Puntos a favor
Access from my phone with App. The easy use with the phone app.
Desventajas
Their seems to be a glitch in the pop up on my desk top.
There also seems to be no ability on my phone to sort call or messages without completely scrolling through all of them. This is very time consuming and not efficient.
- Sector: Veterinaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Good bang for the buck
Revisado el 1/6/2022
I think without a significantly larger investment Weave was a good value for the money. A lot of their "added features" like scheduling and reminders we don't , most medical offices already have 2 or 3 other systems that do that. The problem is, Weave will not play nice with sharing your number, so once you activate Texting with Weave, you can never use it with one of your other systems on the same number unless you cancel weave or port that number outside of weave.
Puntos a favor
Decent complex system for good value, although there are some limits on what you can expect - especially when having to rely on support to set up some features, sometimes the hardest part is explaining to support how a PBX should function
Desventajas
Too much reliance on customer support. Any support agent that you can actually talk to is basically reading from the same "how to" guide on their website, so if you are a computer idiot they are very helpful. However if you've ever worked with a PBX or IP system before, you will know more than they do, and it is very frustrating to go through them to activate and change certain features - especially when they break something while trying to fix something else.
- Sector: Práctica médica
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
WORST COMPANY MODEL IN HISTORY
Revisado el 5/3/2019
Here is where Weave loses you, The only department that answers your call is sales and they can only sell Weave to you. They told us in Jan they would set us up, they charged us...but no set up, no phones, no service, and wait for it NO ONE REPLYING TO EMAILS OR VOICEMAILS!!!! Finally we go through sales and get a person who "apologizes" "alerts you they are aware the lack of staffing in customer service etc etc ...They said we will credit your account for January, get you your phones etc ..ok. I am nothing if not patient. Feb comes we are ...wait for it billed again and the phones install mid Feb. , wait what I paid for two months now ...NO ONE REPLIES TO OUR TRAINING REQUESTS... We watch the few videos provided online to get the basics... but nothing on setting up our account proper to fully use the Weave. Stressful! I call again I am requesting 2 phones and no more auto bill ... I want my two months charges back because its FEB 27 and we aren't running the program yet!!! NO ONE REPLIES...Call Sales again all lovely frustrated people. Mucho apologies and I'm ready to just quit the whole program which might be good if we knew how to use it??? Have you ever had software implemented by you, no support, no training ... well that is the business model, and they just keep auto billing you and ignoring you., Im calling my friends at Polycom today to discuss this joint venture decision because its a poor one. Still waiting for my call back for my "escalation" ticket !
Puntos a favor
The sales pitch which does not equate to the product. The only feature that consistently works well is confirming appointments in the patient pop up display.
Desventajas
-Balances are not Patient Only so the balance info does not preclude you from needing to still check the Dentrix ledger.
-The Online version has only one calendar display option "list" so you do not know the provider for each appointment not helpful when trying to reschedule etc.
-The app does not answer calls properly
-The app has no online training.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 2.0 /10
Promising but expensive and they fail to follow through
Revisado el 24/5/2022
Overall our communication has improved with clients because we are able to text them but it seems like every week we have some sort of reliability issue with using Weave. Customer service has been completely unresponsive multiple times for our issues.
Puntos a favor
Overall the features and product are promising and useful for client communication. It's extremely helpful to have a text messaging and phone system for client management.
Desventajas
The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better it would still be high but when the product is unreliable and customer service is completely unresponsive the cost is prohibitive.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Software that anyone can use, and should be used by everyone!!:)
Revisado el 24/5/2022
We have been extremely satisfied with our overall experience with weave.
Puntos a favor
We love the fact that we are always able to address every call that comes into our office day or night. Because we are able to download this software to our cell phones, we can even answer calls or texts from home if need be. The software is user friendly and allows us the opportunity to update information in a moment without having to consult a user manual or tech support. Overall we are very happy with this software.
Desventajas
Our biggest complaint and perhaps only complaint about this software is that it doesn't integrate with our dental software and we have to manually upload all our patient information into the software. We were aware of this when we purchased the software however, so this wasn't like a "surprise". We are hoping that there will be an integration in the future though.:)
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Ease of use is our favorite part
Revisado el 24/5/2022
Puntos a favor
integration
texting
messaging within office
ease of phones to use
Desventajas
Phones sometimes powercycle on their own. I wished it was a little more flexible so I could change who gets what calls depending on day of the week.