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420 opiniones
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
We LOVE our WEAVE!!
Revisado el 24/5/2022
Puntos a favor
We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!
Desventajas
some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!
Alternativas consideradas
DemandforceRazones para elegir Weave
Weave is a much betther system with no limitations. Patients can take pictures of their Insurance cards so we can update their information along with drivers licenses etc. Pics of any kind along with any msg they need to provide us.Software anterior
DemandforceRazones para cambiar a Weave
No limitations with this product!- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Highly recommend Weave for Dental offices
Revisado el 24/5/2022
We love Weave and are so happy to have this communications software.
We love Weave and are so happy to have this communications software.
Puntos a favor
Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.
Desventajas
The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Mixed opinions
Revisado el 24/5/2022
It is making a lot of patient communication taxes a lot easier however we are experiencing more and...
It is making a lot of patient communication taxes a lot easier however we are experiencing more and more problems as they keep rolling out more updates
Puntos a favor
I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .
Desventajas
I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Seamless integration of telephone and texting with easy recall and reminders
Revisado el 20/3/2020
Weave replaced our phone system and provided phones, so the incremental cost is not very great. ...
Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.
Puntos a favor
The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!
Desventajas
At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Good software, poor support and customer service!
Revisado el 25/5/2022
Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team...
Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.
Puntos a favor
The ability to enter patient information to call and text them without digging into the EMR.
Calling directly from the weave software without the need to dial the number.
Love the text to pay link, the call recording, the patient history.
Overall easy friendly software.
Desventajas
Integration with our EMR to avoid duplicate work.
The system bugs a lot and thr lack of customer service.
The limited option and basic platform to email marketing to our patient.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Weave
Revisado el 3/3/2020
Weave really takes a lot of work off the front desk personnel. Give them more time to do other...
Weave really takes a lot of work off the front desk personnel. Give them more time to do other things.
Puntos a favor
Love the texting and accepting photos in the office. Easy to use app. Easy to install and get set up. Takes a load of work off the Front Desk personnel.
Desventajas
The only thing I don't like is the new update: when you go to messages you don't see a name, you see phone #s. I have sent the wrong message to a couple of people because I think I'm in a certain person's account.
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Weave review
Revisado el 1/6/2022
Utilizing staff more when we do not have to spend as much time contacting patients/calling. Easy...
Utilizing staff more when we do not have to spend as much time contacting patients/calling. Easy of working texts between patients, etc.
Puntos a favor
The ease of scheduling/reach out to patients via text is great. The automated features are ideal for us as well.
Desventajas
It faults from time to time and kicks us out - logging in frequently is a common thing.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Weave Communication System Review
Revisado el 24/5/2022
Instant communication with patients.
Instant communication with patients.
Puntos a favor
Being able to reach our patients at home , at work or on the road. Patients respond much sooner than if message left on cell or home phones. Even when they are out of the country and forgot to cancel their appointment, the reminder goes out and we are able to know they will not be coming and schedule someone else-No loss of production time.
Desventajas
The health history and family information forms, tried it and cancelled. Other companies now have better forms that will update patient information into our Dentrix system with a click of a button.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Texting at last
Revisado el 26/3/2020
Overall we are fairly satisfied, we thought it had more features as far as marketing campaigns like...
Overall we are fairly satisfied, we thought it had more features as far as marketing campaigns like our previous system, for being more expensive, i guess we assumed you would have those features: patient education, seasonal info like a newsletter..
Puntos a favor
The texting feature and the beta test bulk email feature.
Desventajas
I wish the bulk email feature was more adaptable, for types of services as well as age and gender. For example, I could email all overdue hygiene patients, or specials to only certain groups of patients rather than by age and gender only.
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Great Product. Support Absolutely is the Worse.
Revisado el 16/9/2021
When it works, its great. When it breaks, plan on spending an extremely long time to get the issue...
When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified.
Support is:
Very slow with acknowledging an issue.
Slow response to the issue at hand.
No sense of urgency, especially when phones are lifelines of the business.
Constantly explaining to each support rep of how our particular system is setup.
Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.
Puntos a favor
Hippa compliant, Chat features, simple interface, all-in-one product
Desventajas
Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.
Alternativas consideradas
Ooma OfficeRazones para cambiar a Weave
Hippa Compliancy.- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
A Must-Have for Any Practice!
Revisado el 24/2/2020
It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay...
It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated!
Puntos a favor
The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.
Desventajas
There is no version in Spanish (or other languages) - yet!
Alternativas consideradas
PodiumRazones para elegir Weave
Weave was more intuitive and had better features.Razones para cambiar a Weave
Better fit for our practice.- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great value for the money!
Revisado el 1/6/2022
Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity...
Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.
Puntos a favor
Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.
Desventajas
It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.
- Sector: Práctica médica
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 4.0 /10
It's great, until it's not.
Revisado el 25/3/2020
Puntos a favor
The software is good for communicating with patients.
Desventajas
Customer support is severely lacking. And although call times are improving, I usually have to call more than once to get things done. I have been working to port fax numbers for over six months and still have two that have not ported at all, and one that says it's ported but only gets junk faxes. The real faxes are still going to efax. So it seems that it hasn't really ported.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave."
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Ultimate Communication Tool
Revisado el 9/3/2023
Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is...
Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is providing an absolute necessity.
Puntos a favor
We love that we are able to communicate with our patients quickly and effectively as it relates to their appointments. It has been really helpful when we are not in the office or in the event of emergency. It also allows the doctors to look at the schedule in advance.
Desventajas
We are currently having some issues with call quality. There are delays, and patients have complained about us cutting out. We can hear these quality issues in some of the recorded calls. In terms of scheduling, we love that we can see the schedule at a glance, but it's very bare bones. It would be awesome if we could see appointment notes in the scheduling feature, because when doctors review their sched off site, they're not always sure why the patient is coming in or why they were scheduled the way that they are.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Weave is awesome!
Revisado el 26/3/2020
Puntos a favor
They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.
Desventajas
Our Office still cannot see the patient balance on account when we pull them up in Weave
Alternativas consideradas
DemandforceRazones para elegir Weave
More options through WeaveRazones para cambiar a Weave
Liked cost and services they offer better- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Handles Desktop Texting with Clients
Revisado el 25/3/2020
This is good for texting with clients and for handling VOIP telephony.
This is good for texting with clients and for handling VOIP telephony.
Puntos a favor
I like that we can SMS text with clients from the desktop computer, and can handle VOIP-level functionality with the phones.
Desventajas
We cannot create text broadcast groups, to which clients can subscribe/unsubscribe. With ZipWhip, we could do this.
- Sector: Práctica médica
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Wonderful Weave
Revisado el 9/3/2023
Puntos a favor
Intergration and setup was easy. We love the ability to customize forms, text patients, and set in-office reminders. We have also been able to limit the number of vendors communicating with our patients through various Weave services. Customer service is stellar! I have always been able to speak with someone in a very timely manner to resolve issues. I've also had suggestions for improvement acknowledged and implemented.
Desventajas
rearranging/editing the order of information on forms. More optometry friendly templates, ability to organize the order of listed forms, option to duplicate forms/templates, a printer friendly form option for our non-tech savvy patients and the capability of sending forms to new patients who are not yet setup in our EHR/to any phone number would all be very helpful. Recently, we've experienced issues with being able to hear the caller when listening to the recordings. The volume has to be on the max setting, which makes our end very loud, to barely be able to hear the patient.
- Sector: Práctica médica
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Dental Office Weave Use
Revisado el 22/3/2020
I really like the product. I feel like it could use some work on how it functions on different...
I really like the product. I feel like it could use some work on how it functions on different devices. Ex: the pop up on desk top. Schedule on app/ phone.
Puntos a favor
Access from my phone with App. The easy use with the phone app.
Desventajas
Their seems to be a glitch in the pop up on my desk top.
There also seems to be no ability on my phone to sort call or messages without completely scrolling through all of them. This is very time consuming and not efficient.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Simple, Elegant, Exceptional
Revisado el 24/10/2019
Weave has streamlined our customer communications and optimized our business efficiency.
Weave has streamlined our customer communications and optimized our business efficiency.
Puntos a favor
Weave gets the most out of our previously antiquated phone system. Their features, support and software make running our business more efficient and profitable.
Desventajas
Nothing. Very easy to use and excellent all around.
Alternativas consideradas
RingCentral MVPSoftware anterior
RingCentral MVP- Sector: Veterinaria
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Good bang for the buck
Revisado el 1/6/2022
I think without a significantly larger investment Weave was a good value for the money. A lot of...
I think without a significantly larger investment Weave was a good value for the money. A lot of their "added features" like scheduling and reminders we don't , most medical offices already have 2 or 3 other systems that do that. The problem is, Weave will not play nice with sharing your number, so once you activate Texting with Weave, you can never use it with one of your other systems on the same number unless you cancel weave or port that number outside of weave.
Puntos a favor
Decent complex system for good value, although there are some limits on what you can expect - especially when having to rely on support to set up some features, sometimes the hardest part is explaining to support how a PBX should function
Desventajas
Too much reliance on customer support. Any support agent that you can actually talk to is basically reading from the same "how to" guide on their website, so if you are a computer idiot they are very helpful. However if you've ever worked with a PBX or IP system before, you will know more than they do, and it is very frustrating to go through them to activate and change certain features - especially when they break something while trying to fix something else.
- Sector: Práctica médica
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
WORST COMPANY MODEL IN HISTORY
Revisado el 5/3/2019
Here is where Weave loses you, The only department that answers your call is sales and they can...
Here is where Weave loses you, The only department that answers your call is sales and they can only sell Weave to you. They told us in Jan they would set us up, they charged us...but no set up, no phones, no service, and wait for it NO ONE REPLYING TO EMAILS OR VOICEMAILS!!!! Finally we go through sales and get a person who "apologizes" "alerts you they are aware the lack of staffing in customer service etc etc ...They said we will credit your account for January, get you your phones etc ..ok. I am nothing if not patient. Feb comes we are ...wait for it billed again and the phones install mid Feb. , wait what I paid for two months now ...NO ONE REPLIES TO OUR TRAINING REQUESTS... We watch the few videos provided online to get the basics... but nothing on setting up our account proper to fully use the Weave. Stressful! I call again I am requesting 2 phones and no more auto bill ... I want my two months charges back because its FEB 27 and we aren't running the program yet!!! NO ONE REPLIES...Call Sales again all lovely frustrated people. Mucho apologies and I'm ready to just quit the whole program which might be good if we knew how to use it??? Have you ever had software implemented by you, no support, no training ... well that is the business model, and they just keep auto billing you and ignoring you., Im calling my friends at Polycom today to discuss this joint venture decision because its a poor one. Still waiting for my call back for my "escalation" ticket !
Puntos a favor
The sales pitch which does not equate to the product. The only feature that consistently works well is confirming appointments in the patient pop up display.
Desventajas
-Balances are not Patient Only so the balance info does not preclude you from needing to still check the Dentrix ledger.
-The Online version has only one calendar display option "list" so you do not know the provider for each appointment not helpful when trying to reschedule etc.
-The app does not answer calls properly
-The app has no online training.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
We love WEAVE
Revisado el 10/3/2023
Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient...
Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient information. Quick fill for Recare and text to pay nice features.
Puntos a favor
Love having appointment schedule on our phones and ability to text patients from anywhere - anytime. Love the connectivity factor. Also appreciate text to pay when it's necessary to collect after the patient's appointment. I also like that we can record patients' phone calls and refer back to them if necessary and the reporting of missed calls is very helpful when we are reviewing phone coverage.
Desventajas
Sometimes when you are texting a patient and a call comes in - it defaults to the caller. You have to be sure and confirm to whom the text is being sent.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Great software, but was misleading at set up.
Revisado el 26/4/2022
Customer service calls took long, and getting a response took even longer. They were very prompt...
Customer service calls took long, and getting a response took even longer. They were very prompt when signing up for the service, but when I had issues, it was hard to get someone on the phone.
Puntos a favor
I really liked the app and how I had access to pretty much anything. I was able to see the schedule from the app, make phone calls, receive phone calls and see our reviews all in one spot.
Desventajas
I was really disappointed that I was promised digital forms at set up. Paid all these extra fees for services that were still in the "beta' process. I was told that the digital forms would auto populate into our open dental but they didn't. When I followed up, I was told they were still working on this feature. We had already been with this company for about 6 months and paying for a service we couldn't use.
- Sector: Fabricación de productos eléctricos/electrónicos
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
All-In-One Communication Software
Revisado el 14/4/2023
It was great as long as you dont need help with customer support.
It was great as long as you dont need help with customer support.
Puntos a favor
Weave is a user-friendly, all-in-one communication and productivity platform that integrates call management, appointment scheduling, instant messaging, and task management.
Desventajas
The pricin is more expensive than some alternatives, its extensive features may take some time to learn. And the customer support is exactly should be more beneficial.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Weave offers so many functional features.
Revisado el 9/3/2023
Our overall experience with Weave has been great and customer service is always top-notch.
Our overall experience with Weave has been great and customer service is always top-notch.
Puntos a favor
I appreciate the way Weave integrates with our Dentrix software to bring up critical patient information when they call in. The call recording feature has been invaluable to our office. We also use the app on our phones for emergency schedule changes or weather delays when we aren't in the office. It's great to be able to forward calls, change our voicemail and call patients from the office phone number through the app. Weave makes customizing out going messages a breeze as well!
Desventajas
Sometimes call quality is poor but this may be a more common issue with VoiP systems in general than unique to Weave.