Intranet software for organizations with distributed teams
(8 opiniones)Puntos a favor
The user and author experience of Interact are both great. There are so many out-of-the-box features, giving users a wide range of options for collaborating and providing instant feedback: Teams, forums, comments, individual and team blogs, and page rating, liking and sharing. For authors, the editing process is so easy, empowering them to publish their own content live with confidence. As a central intranet team, it is easy for us to quality check new content and our author training sessions are both quicker and a more enjoyable experience for trainer and trainee. Strong content management features enable us to avoid out of date content as authors are regularly required to review their content.
Puntos en contra
The workflow and forms section of Interact has enabled us to revolutionise some key business processes, but the functionality is in need of updating, both from the administrative side and some key usability issues.
The software is very easy to use, both as an intranet manager and for the editors within the business. The support given by Interact staff was excellent, and regular meetings with other companies using the software were very helpful.
Puntos a favor
Easy to use, both as a straightforward page editor and for controlling the flow of content in larger organisations, including role-based authorisation and limiting of content to specific user groups or departments. I also liked the forms module, which enables the collection of data across multiple sites or locations.
Puntos en contra
As an experienced programmer I found the forms module easy to use and customise for specific customer requirements, but most users may find themselves limited to the range of functions available out of the box.
Brilliant, from every member of the team we dealt with from start to finish, the ongoing Help Desk support is also super good and quick.
Puntos a favor
It is so easy to use, making updates, changes and design changes so easy to do. We needed something that was responsive and engaging and Interact provides this. We were nervous at first as a brand new intranet seemed so daunting, but the team were great and talked and walked us through every step. It really engages people and makes them want to be a part of it.
Puntos en contra
Can't think of anything? If there is something you need, you can suggest it and Interact tell you if it's possible in the future or an alternative way of doing something.
Our experience with Interact has been great. They have provided us with a tool that has turned our intranet into a community that encourages and thrives off employee engagement. It's also allowed our communications team to free up resources by making it easy to manage content.
Puntos a favor
Easy to use and intuitive from both the end user and management side. The support team has always been quick to respond and always provides follow up through resolution.
Puntos en contra
While the platform allows for customization within given parameters, there are still some areas that I'd like to be able to have more control over. Forms are a great feature to have, but we've found them cumbersome to create and maintain.
Having taken accountability for our company intranet a few months after it was initially introduced, I took advantage of one of Interact's very knowledgeable strategic consultants who pointed me in the right direction and supported me in transforming our system to one which now meets our initial objectives. The training provided has also been second to none and although this has been an extremely steep learning curve for me, I am now proud of what we have achieved and the engagement with our users has increased considerably.
Puntos a favor
A highly configurable product which is being developed continually to provide more functionality
Puntos en contra
The WYSIWYG function is my least favourite tool within the system as it can be fiddly to copy and paste documents and then format them.
We are very satisfied and had no issues and no downtimes since we started a view years ago.
Puntos a favor
I like the possibility to handle it without reading construction guidelines where you never find what you are looking for. In the community you will get help and useful guidance for nearly every challenge. I loved the jump start program which enabled me to get live with the intranet in a very short period of time. In the Interact team there is always someone who is happy to help you.
Puntos en contra
We are a German non profit company which needs everything in German. I could translate a lot of myself but it would be easier to get the software in German.
Interact Software provide excellent customer service. Queries are always resolved promptly, the Interact Community site is excellent and really useful, and they also put on regular get togethers for users to share ideas and feedback.
Puntos a favor
Very simple to use, with loads of different features and more being added all the time.
Puntos en contra
Forms are difficult to use and not as user friendly as the rest of the site. The holiday planner add on didn't work for part time employees which was frustrating.
We use interact for a number of our core HR and Comms functions including: Learning, Performance & Talent reviews, Engagement surveys and much more!
If your looking to switch intranet providers or starting your comms project Interact should be at the top of your list!
Puntos a favor
The ease of use and the way its completely mouldable to your organisation.
Puntos en contra
App functionality could be better, however this is being developed and improved all the time
From the very start we have enjoyed using Interact. It is a pleasure to work with the Interact Team, who are very helpful and knowledgeable about their product. The online community for Interact customers is invaluable - a great resource for learning from other intranet managers, communicating with the Interact Team and discovering how to get the best from the product. The ability to suggest development ideas - and seeing customer suggestions being implemented - is a real plus.