Opiniones de Gofrugal
Gofrugal
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199 opiniones
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
User Friendly Software
Revisado el 15/3/2021
Puntos a favor
User friendly. Cloud-based. Suitable for any size of Retail Business.
Desventajas
while viewing the report you must define specific data otherwise it will take a long time to generate.
Respuesta de Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Fast going Gofrugal
Revisado el 26/10/2022
Puntos a favor
It is very easy to use as even person with minimum knowledge can also learn and work in this software easily. Easy to implement and work.
Desventajas
It works well for small companies and enterprises. Big enterprises need end to end software for complete process. So it will be a drawback.
- Sector: Servicios para el consumidor
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Average
Revisado el 14/3/2023
it is good, if you give options as per requirement of the business
it is good, if you give options as per requirement of the business
Puntos a favor
software is good, but usage of tabs is limited
Desventajas
after spending we need to get the required tab enable, we need to pay extra cost
- Sector: Supermercados
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best Software for Reatil
Revisado el 13/4/2021
Best Product to maintain All your Retail business. They have very detailed software Billing to...
Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet
Puntos a favor
Support and Upto date Software Update as Per best in industry standard
Desventajas
Report designer should be added in product. It will allow us to design report as per customer required format
Respuesta de Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Sector: Hospital y atención sanitaria
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best software of market
Revisado el 15/11/2022
I am using from a long time and it is best software.
I am using from a long time and it is best software.
Puntos a favor
User friendly , fast working and easy learn,
Desventajas
Account easy is so tuff to use and it is not same as software
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Based on short experience of 6 months
Revisado el 3/4/2021
Overall experience has been pleasant, certainly there have been issues with the product delivery &...
Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.
Puntos a favor
Purchase entry, billing and integration with several sales channels.
Desventajas
Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.
Respuesta de Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
RESTAURANT POS -RPOS6.5 REVIEW
Revisado el 18/5/2019
It is a perfect software to have it in your business to have a 360 degrees view of you business...
It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.
Puntos a favor
The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App.
I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this.
Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.
Desventajas
The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.
- Sector: Comercio minorista
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Best solution for retail
Revisado el 13/4/2021
Puntos a favor
Perfect solution for super market for tension free operations
Desventajas
I suggest to improve Easy to reach support
Respuesta de Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Sector: Automoción
- Tamaño de la empresa: 2-10 empleados
- Software usado Semanalmente durante 1-5 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
GoFrugal... Is Amazing and I can be frugal when it comes to my. company.
Revisado el 27/6/2022
Puntos a favor
The most important feature of this program is the organization of the system and how easy it is to use.
Desventajas
Honestly there are nothing that I dislike about the program.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Great service
Revisado el 27/5/2019
Simple easy to understand easy to use
Simple easy to understand easy to use
Puntos a favor
Easy installation and great support and Easy to use
Desventajas
So Far no cons, Very pleased with the product
- Sector: Comercio minorista
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 6.0 /10
A few suggestions that can benefit all your clients
Revisado el 24/3/2021
Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the...
Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.
Puntos a favor
I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.
Desventajas
Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.
1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.
Respuesta de Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Sector: Comercio minorista
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Easy to use feature packed software within budget
Revisado el 13/4/2021
Puntos a favor
The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.
Desventajas
With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.
Respuesta de Zoho
Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.
- Sector: Ropa y moda
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
Mixed Feeling
Revisado el 24/3/2021
Overall experience with Gofrugal has been satisfactory.
Overall experience with Gofrugal has been satisfactory.
Puntos a favor
Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available
Desventajas
The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.
Respuesta de Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.
- Sector: Comercio minorista
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Optimal Solution for Business
Revisado el 16/3/2021
Gofrugal has solved our internal theft issue and of course increased our overall sales with their...
Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.
Puntos a favor
Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.
Desventajas
I dont find one when i compare gofrugal with other software.
Respuesta de Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Sector: Supermercados
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Sunrisecitygroup
Revisado el 22/3/2021
Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so...
Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.
Puntos a favor
Retail easy having excellent features, but HQ having lot of limitations.
Desventajas
HQ features, reports to be improved.
Technical support should be required improvements.
Respuesta de Zoho
Dear Mr Anand Kumar,
We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised.
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
POS SOFTWARE WITH BETTER POWERS TO SURVIVE
Revisado el 13/4/2021
VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT...
VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.
Puntos a favor
EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI
Desventajas
POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.
Respuesta de Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Value for Money
Revisado el 16/3/2021
Helps us at a time we are growing and right now we are far more efficient and have nice tools for...
Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.
Puntos a favor
Very user friendly, has numerous features and very robust. Online support have been great.
Desventajas
WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.
Respuesta de Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
PRODUCT AND SUPPORT
Revisado el 13/4/2021
I am very much happy with Gofrugal product with customer service and they are providing the help...
I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.
Puntos a favor
I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order
Desventajas
We are almost using all the module i dont have any particular so its good
Respuesta de Zoho
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Representng GoFrugal in Kenya and other African Countries as implementing Partners
Revisado el 24/5/2019
Puntos a favor
GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR
The most impressive part of this software is there is always newer innovations, ease of use and user friendly.
We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need
Desventajas
Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team
- Sector: Comercio minorista
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Good
Revisado el 7/4/2021
Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats...
Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems
Puntos a favor
Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management
Desventajas
Mismatch of data between hq and pos
Unable to get rid of inactive data hence perfomance issue and long loading
Respuesta de Zoho
Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
I have been using this software for the past four years. feeling good
Revisado el 7/2/2018
It have 1000 plus reports give me vivid picture about my business and make comfort on planning for...
It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.
Puntos a favor
i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.
Desventajas
customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand.
for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.
- Sector: Comercio minorista
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de un año
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Go frugal is good software
Revisado el 15/11/2022
good
good
Puntos a favor
online, order easy & gosure is easy to use & user freiendly.
Desventajas
None of the above, i led all the features.
- Sector: Supermercados
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
GOFRUGAL IS EXCELLENT SOFTWARE
Revisado el 13/4/2021
I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT
I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT
Puntos a favor
INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT
Desventajas
MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER
Respuesta de Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Sector: Productos farmacéuticos
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Improments
Revisado el 24/3/2021
Good
Good
Puntos a favor
Reduced time consuming of to place the order and generate invoices within business SLA
Desventajas
We are expecting customer support and product enhancement as per business requirements
Respuesta de Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la opinión
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Excellent Product
Revisado el 17/3/2021
Puntos a favor
Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals
Desventajas
The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.
Respuesta de Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.