Opiniones de SingleOps

I mostly like the data I receive through daily, weekly, monthly, and yearly reports.

The thing i like least about singleops is the

It does the math for us when calculating pricing.

The product did not match what was sold and promised when we first talked to Singleops. It's one of the least functional pieces of software I've used. And the user interface has no intuitive design to help you delineate on screen what you are looking at. Custom reporting was promised, but that is a half-truth. You can add custom fields and maybe they will show on the report you want. For almost any data I need, I have to run 2 or more reports, then manually edit and cross-reference my own spreadsheets to get the actual data I need. Horrible credit card interface, I have to type in the address that is already saved to the client profile. I can't view the address though once the credit card screen pops up.

The training I received while implementing SingleOps was top notch! [sensitive content hidden] took her time and answered all of my questions. We met weekly to break down the training in manageable increments. Thank you!

The bidding and invoicing system are different than what we are used to using. The current invoicing system does not keep track of customer total balances. I have many clients who "round up" to the nearest dollar for their bill. Our old system would easily hold onto this extra money each month and keep a running tally of what the customer currently owed. These clients would then pay less at the end of the year to use their credits paid through out the year. The single ops system says the best practice is to return the additional funds through a refund. When it is pennies on the dollar though, the cost to refund is more than the credit they receive.

The user interface and ability to coordinate departments and tasks is unmatched. Other platforms have so many layers and hit the "save" button before you do anything moments, Not with SingleOps. The color coding, the templates for most everything we ever need to communicate, and the simplicity is intuitive.We chose what focuses were most important to us as a company and built it up through an easy integration process.

Hmmm.., sure- it isn't the cheapest- but our decision was about quality not penny-pinching, when it came to running our business and continuing to provide the level of service, we strive to offer from start to finish.

This program offers where you can set up a line item as an optional checkbox that a customer can select if they want work done or not, and it will automatically add the price on based on what you have put in the box. This feature is one of my favorite parts about this program. I really like how the Google Maps seems to be connected internally Somehow when you put an address in and it’ll pop up how many miles you have to that location right away and you don’t have to go separately in and check it.

At first, we started out with an up charge for credit card processing fees and when customers would run their cards the system would automatically insert that charge for the customer then as time went on they later discontinued that feature now we have to figure out how to get it put on line items and it’s really quite annoying.

The ability to keep jobs organized by items used, job type, sales rep, etc. has greatly improved our ability to track progress, schedule work, assign crews, purchase needed materials in a timely fashion, etc. We went from baskets and peg boards full of paper to a clean and efficient system of Job Management that has greatly improved our efficiency and productivity.

Hard to say what my least favorite feature is. In many ways, if there is some aspect of some part of the system that you don't like or don't want to see or use, you can update your experience via functions that allow users to save sorting criteria, for example. So within the Job Management page, if you want to always see the oldest jobs at the top or if you want to see different columns of data, you can make those changes and save the settings so the page will always load this way. When I have come across aspects that I thought could be improved or an experience that wasn't really working for me, I reach out to Support and I am always able to speak with someone who will listen to my concerns and either make an internal suggestion on how to improve something, or even help me to customize my experience or educate me on a particular function to show me how i can properly utilize something i wasn't understanding.

It seems like they got good ideas but nothing works properly, sales guy was really good because he sold me on this program.

Super laggy system and glitches up often. Support staff it’s horrible on fixing issues brought up

It makes it significantly easier to have clients review & accept proposals and pay deposits without needing to call the office, which smooths things over. The email templates also streamline communication with clients.

The calendar doesn't sync well with Google Calendar (one-way sync, can't sync to multiple calendars for bids vs jobs, for example) and is somewhat clunky to use, so we are still using Google Calendar as our primary calendar function. We experienced major QuickBooks syncing errors that were ultimately unresolved, requiring me to manually sync a large number of clients (their support person was great in trying to help and figure out this manual workaround, but unfortunately there wasn't a way to fix it in the software itself).

It saves me so much time, it allows the estimators to do estimates right form their devices in the field instead of texting me and having me type them up.
We actually tried Servsuite first, and SingleOps is hands down a better company and software program!

The only con I can find is length to fix glitches only because we use it all day long, but they ALWAYS fix the problem. Also glitches are so far and few between its not a big deal.

As I deal with the financial side of things, I love how easy the invoicing from SingleOps is.

I wish there was a "history" to track who changed what. I also think that once a proposal has been sent to a client, it should be "locked" in a sense so that everyone can go back to the original to see what had been changed and why.

SingleOps has been a game-changer for our operations. The scheduling feature optimizes resource allocation, ensuring projects are adequately staffed without overbooking and ensuring each job is completed. It is evident that SingleOps was designed with a deep understanding of the challenges faced by service-based green industries, making it a tailored solution.

In our experience, we haven't encountered any significant drawbacks or cons.