Opiniones de BigChange

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Since fully implementing Big Change, we have found the system generally easy to use, and popular with the field engineers. My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary.

A lot of work has to go into setting the system up and importing information, but i guess this goes for any CRM. I'm not keen on the Stock & Equipment setup and feel this could be improved.

The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.

It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.

That all the things we need are on the same software and they all work together. We previously used 4 pieces of software to do all we do on BigChange, and it's made our processes so much slicker and more professional! Our resources have found the app so much easier than previous software's we've used.

Stock & Equipment is not easy to use at all. I have tried to work round with what we can but I can't find a way this will work for us

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this.

Automation, photographic job reports, workflows which drive consistency and track your engineer function.

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team.
The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change

Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports

Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users.

The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding.

Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.

The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.

We were increasingly worried, as the company was growing, jobs were increasing.

By 2018, we were averaging over 500 jobs a month, these jobs, had to be assigned to a Technician according to his skill and geographical position of the customer. Everything was on an excel spread sheet that had to be kept safe and readable, as it was the whole business schedule.

And now this is a True story called Big Change today
The Paperless way to Plan, Manage, Schedule and Track your Mobile workforce

How our daily routine for all of us has changed.

Incoming calls are scheduled to the perfect available Technician, which meets the job requirements automatically.
Jobs are received instantly on a tablet, and our technicians have all the information needed to deliver fantastic service, with no delays. They can also view customer previous job history; we can upload file attachments, such as sales orders, Invoices & Floor Plans for them to access at ANY time.
My Back office is connected LIVE at all working hours, and my after-sales coordinator knows the exact location and progress of each job. While technicians are on-site, they have all the required worksheets in digital form and those are completed simply by tapping on the screen. We even automatically guide them step by step through the workflow. After completing the job, the process is confirmed with the customer’s signature. The customer then receives a copy of the JOB CARD & WORKSHEETS automatically without any delays.

Big CHANGE Desk This is Handys Today

∙ Environmental Friendly (no paper use)
∙ saving cost of Paper, printer and toner expenses
∙ 2 extra jobs completed per day technician
∙ Automatic Time-Sheet
∙ 24 hours of Admin saved per week
∙ 15 % Fuel saved per month
∙ 1 hour per day traveling time saved per technician
∙ No Incomplete jobs
∙ The customer received clear information of work carried out instantly

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
Road Crew are always helpful and knowledgeable and theon-line help centre is also useful.
The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.
Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

everything is very clear and modern, Our engineers and office staff all get on with it very well. Didn't take us long to catch on to how everything works, and there is never ending possibilities to grow your company through big change.

I can't think of much, but recently I was having an error with one of our handover warranty contract quotation templates, which meant I couldn't send these to our customers for a while. I raised this a fair few times and they asked me to do certain things to make this work. It would work then for about 2 weeks and it then starts happening again repeatedly . I then brought this up to [sensitive content hidden] as something needed to be sorted, he then fixed this issue with me easily enough, but hopefully this doesn't happen again.

It rolls many functions of the business up into one place, making managing and cross referencing between them much easier. The customizable aspects also make the job management side feel more unique to our own needs and allow us to adapt it on the fly rather than trying to work out how to make a system work for us. The support team are also always incredibly helpful!

None that come to mind immediately. We did have a couple of things we would have liked at integration but they have all been added since throughout various updates (Such as colour coding for jobs on the schedule)

The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated.

I would like the calendar to be more accessible to add rotas etc more easily but this could just be something that I haven't managed to access properly yet.

- Intuitive UI- Great Support- Live Tracking- Customisation

- If you have multiple systems you cannot use them both with the same e-mail easily.