Opiniones de EngageBay

Really proactive when we ask for any update. Very responsive. Really friendly team. Easy to use.

There is nothing to add here but the form has to have 40 characters!

How you can really drill down into sorting contacts. It's almost like have a spreadsheet to organise different contacts. We use it for sending individual booking emails alongside broadcast emails. We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market. The other thing we love is the customer response - there's a chat service and usually someone is on there within minutes of a request and they stick with you until it's fixed. Best on the market - and certainly at this price.

The training manuals could be improved - that said, they are always happy and prompt to help - but some of my queries could are general and could have been covered in a manual/video.

The price of this product is what is appealing, some aspects are easy to use but there are some that are frustrating.

When building landing pages you have to manually optimize the pages for mobile, whereas many other tools implement the mobile optimization automatically.

Easy of use, easy of implement, easy of integrate!

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates.
Missing Social Software Analytics

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

The software is nice to use some features are pretty self-explanatory, but there are some features that are missing maybe adding like a module based system where you are able to create and customize modules to your liking, which our previous CRM system was able to do wish there was a function like so.

Some features are missing, or are under development but the current ones available are fine for now but as the industry grows your CRM should be able to adapt otherwise it's not good

This is basically like hubspot but without the expensive price tag. You'll probably get everything you need and more.

The social suite isnt really a tool I can use yet. I personally dont see the point of being able to view some of my social networks without being able to post. BUT on the other hand, they are fairly new and I understand that developing new features take time.

EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to. You can take a bulk action on multiple contacts - this makes work easier and faster (and if you work on another platform, you can easily transfer your contact list). It enables creating contact lists so you can send tailor-made content. Its fully customized forms are a great way to gather leads from your website. You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.

PS: I'm referring to the Marketing Platform mostly.

I don't find anything to dislike, this tool seems to be pretty helpful.

Easy to use
Easy to train new staff on functionality

All good, Nothing much.
most features are good to use

The software is great and very much extendable with API and other customization . We had some special requirements for our custom CRM and the team was very helpful in getting new functions create for us and made sure we were taken care if we had any issues or concerns.

Some api docs did not exist on the public website they have

Quick and easy to use. All very easy.
It has everything we need (integration, mail automation, sales automation, lead generation, Android and Ios apps, support ticket e chat for visitors, etc...).

It is not possible to program post social (at the moment you can only monitor your profiles, although technical support has assured me that it is in their roadmap).

Maybe the pricing model needs to be improved by including web analytics per user in the basic version and offering a monthly block of "no branded" emails.

First, its platform is simple and easy to use. With the landing page builder, you can perform tasks such as URL importation. Also, you can make any landing page depending on your needs.

Secondly, the platform has both automation and landing page on the same place. So, if your business involves a lot of emailing, then you are definitely going to find this useful. It will save you an incredible amount of time when marketing.

There's also the option of having EngageBay Marketing customized to best fit your needs. So if you need changes of any sort, you don't have to worry about the tool's flexibility. Also, the customer service is excellent. If you encounter any problem, you will be assisted accordingly.

For a small business, this tool does pretty much everything required by teams.

They need to make some improvements to the email templates.

To be honest, I just met CRM who can understand what I need to make my small business will promising to grow in the future and I can get it when using EngageBay.

EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform.

Reps help me to achieve what I need with the best support that can't I imagine before.

What I dislike is, that I always get the best answers I need and make them use them as one of my favourite CRM applications.

Automation on Email Marketing need more improvement.

Are use EngageBay for most things that include a sales pipeline, CRM, Appointment scheduling, and task management. It is amazing that one app can truly do as much as this application can do. What puts this application above many others has is the customer support they receive from the developers. First off they’re always releasing new features. These features are almost always stable. Second, the features really enhance the product themselves… They don’t just become loaded features that aren’t related like some other apps do. I’m excited to see you with this application can go, since it’s newer than most.

I think I am so excited to see where I can go, that the only thing I like least is waiting for all of the awesome updates

Simple to use landing page builder, which is quite unique and works really well. You can send cool looking emails without any coding or extra efforts. Workflow is also built in the system itself, saves you lot of time with cold emailing and drip campaigns.

Not exactly a con but it would be better if they add more CRM features. This way we don't need to use different software for CRM.