Opiniones de EngageBay

Su facilidad de gestion y la optimizacion movil

Algunas caracteristicas senpueden mejorar

EngageBay cover all of any business needs, from task managing to customer support platform. I mainly use it to collaborate on task and project. It comes with good communication hub that let us to have a quick and swift connection between us to discuss on the task and project.

As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned. The manual guide is not too detail and not very helpful for me.

Quick and easy to use. All very easy.
It has everything we need (integration, mail automation, sales automation, lead generation, Android and Ios apps, support ticket e chat for visitors, etc...).

It is not possible to program post social (at the moment you can only monitor your profiles, although technical support has assured me that it is in their roadmap).

Maybe the pricing model needs to be improved by including web analytics per user in the basic version and offering a monthly block of "no branded" emails.

Easy to integrate with website forms for collection of data and easy to use for email marketing

Doesn't have as comprehensive project and costumer management timelines and automation options as competitors

Simple easy to use, lot of features very good, like email automation, web tracking, email broadcasts.

Under development product, continuous upgrades and features makes final product glitch sometimes.

Compare to other products Enagabay is easy to use. You have all you need in one platform

Shortcuts for canned responses would be great feature to add on..

Affordable and easy-to-use platform. It has all automation and workflow tools you need.

The free email quota for the premium account is less. The landing page builder is not of good quality. The workflow report doesn't show proper analysis.

CRM and email sending integration. Best i've seen

Its a bit technical when you get started

Marketing is so vital to my business, and EngageBay has me covered.

Well, like any new software with all the features EngageBay has it takes time to learn. The service has been off-the-charts good!!!!

It's easy to understand and set up, yet has the potential to really ramp up my sales with the Automation features.

I haven't found many yet, the features it lacks from other software are minor, but the things it can do outweigh those.

It's not crowded with features, but you can do a lot. Support is always available.

So far no suggestions. I hope you keep improving without becoming too expensive or cluttered.

How you can really drill down into sorting contacts. It's almost like have a spreadsheet to organise different contacts. We use it for sending individual booking emails alongside broadcast emails. We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market. The other thing we love is the customer response - there's a chat service and usually someone is on there within minutes of a request and they stick with you until it's fixed. Best on the market - and certainly at this price.

The training manuals could be improved - that said, they are always happy and prompt to help - but some of my queries could are general and could have been covered in a manual/video.

Easy of use, easy of implement, easy of integrate!

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates.
Missing Social Software Analytics

- Smart and user-friendly interface
- Incredible functionality
- Highly cost effective
- Instant customer support
- Encompassing Marketing and Sales management, all in one
- Great storage capacity for contacts, images, etc.

Perhaps some optimization of contact management, other than that nothing really.

It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.

Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.

It is fast and simple to use.
We live in deals and task most of the time and it gives you all you need.
Support is amazing. I have even made product change suggestions and some were implemented in a few days. That is amazing.

We wish we could easily change the sort order of the deals when in tablet mode to the order we want (custom order). Sometime we want to just call a selected few clients in a day and it would be nice to just show them or put them at the top of the list. A small con but still a con.

One place to track all leads and their communication. Easy integration with Twilio for voice and SMS and provides for 2-way texting (many others don't). Great sales pipeline tracking and easy-to-send campaigns.

Reports could bebetter. In particular, we're unable to determine who are the most active contacts ie. times they have viewed or opened an email, responded to texts, clicked on a CTA, called us. This would help us target the most likely prospects. Instead, we do this somewhat manually.

The amount of features in EngageBay, the customer service and the ease with which to use the software are really good. And of course the price is very competitive.

Onboarding was not specific process, but on the other hand, customer service is always there to help with any queries we've had.

Engagebay has the most comprehensive suite of features for marketing without the associated costs you incur for other tools out there. I first was looking at marketing software that could encompass a lot of the needed aspects to support our and our clients campaigns, and was pleasantly surprised at the breadth of tools available within Engagbay. They cover both marketing and sales as well which created needed synergy.

The only thing that comes to mind right now is the automations that can be created sit in silos in marketing or sales... they have different functionality, but I've found myself looking in marketing for a sales automation and vice versa. I understand the need for the separation, but one automation location with a way to filter and separate marketing vs sales would be helpful.

The support is top. You have always a support team member available via a chat and always, always get an answer within a minute. It is almost as if somebody from Engagebay stands beside your desk.
The features are nearly the same as in HubSpot but for really less mones.

The usability. But this doesn´t matter, as the support is glorious.

Enagagebay covers our Sales and Marketing team from all the directions including Lead Generation, Zapier Integration makes it quick, Customization on Deal Board, Marketing Broadcast Email and Reports. Calendar Sync, Appointment Generation, Marketing Automation and Workflow. Moreover, the support team is proactive and always ready to help with our issues.

In terms of the design templates of responsive email, they can add more to make it more intuitive. Currently, they have basics but will be good for marketing teams to include responsive designs in the templates.

It has all the features you need in one - and they are connected

The customer service people are a little arrogant. I found them initially rude.

I moved to EngageBay from another CRM that was so complicated to use that I hardly got value out of it. EngageBay can do everything that system did and more and it is much more intuitive. I use EngageBay daily to track leads, create landing pages, and send email campaigns. And, it is a fraction of the price!!

I wish that there were more professional templates available, but with the ability to import html, the possibilities are limitless.

The program offers a lot of functions and can be extended at any time. Among them are functions that are not found in this form in any other software. the support is always available and really competent. Absolute recommendation!

The operation is sometimes very cumbersome. The entire UI looks a bit old-fashioned. There are also some technical problems with the cache. Unfortunately, it can only be used with some restrictions for European users. For example, the weeks always start on Sundays and the contacts are only displayed with the first name in many places. The integration of the Google calendar is also not really complete and comfortable. It is recommended to continue using the original calendar. This also applies to e-mails. Why a distinction is made here between internal and external mails is completely incomprehensible.

Being able to track each client via the contact and company database is critical to understanding their respective needs. this afforded me the opportunity to assist each client in further developing their respective business. Owing to the aforementioned, our clients remained loyal to us even when our competitors products were more affordable.
The platform is very easy to use while integration to our daily operations was very smooth.

While I am utterly impressed with the EngageBay platform, perhaps it would be beneficial for the platform on include more currency options for deal recording purposes.