Opiniones de BeyondTrust Remote Support

poder resolver problemas técnicos con los clientes a distancia así mismo poder ahorrar tiempo en la ejecución de lo mismo teniendo mayor precisión al ver lo que esta sucediendo en la pantalla del cliente o simplemente buscar archivos de forma remota cuando no se esta en el sitio

dependencia de conexión a internet si no hay internet sencillamente el programa no sirve, y en cuanto a la seguridad tiene ciertos riesgos al acceder de forma remota si no se toman las medidas adecuadas

Tienes las característica necesarias para realizar un soporte agradable, fácil y sin problemas desde cualquier lugar del mundo, facilitando así al cliente una solución rápida y eficaz

Como es un software de soporte remoto requieres internet, en tal caso de que se caiga alguna conexión es inservible y no se podrá brindar el soporte adquirido.

Hemos formado una calidad exacta en trabajo conforme a nuestro clientes gracias a esta increíble herramienta.

Se debilita un poco con trabajo con terceros.

La facilidad para ejecutar el proceso de trabajo

Estamos haciendo la experiencia ejecutiva

Es muy fácil de usar al momento en que se tiene que usar sin duda vale la pena y saca de muchos apuros.

En realidad no existe ninguna característica de este software que no me guste en realidad estoy muy contenta y satisfecha.

1. Allow remote access and control seemlesly that is without any lag or hand issue .2. Allow companies to have their own secured environment that is restricting the access of employeee3. integrate with CRM , SIEM

1. No support for IOS devices2.. Is comparitively higher in cost than other market established brands

I like the ability to screen share with members so I can see what they see because most of the time its just user error why members had issues.

When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.

It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.

Different types of connections have different abilities, which can cause problems.

easy to use for end user who are not tech savvy

licensing can be pricey and need users within our team to log off

I liked the fact that it makes to connect with everyone worldwide.

If only they can make it easy to update.

Screen sharing is pretty cool, because you are able to see what is wrong with your computer

Maybe the alerts/Escaltion. I don’t use it often.

We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another thing is it has outstanding efficiency for support remotely and has good functionality also

There is no more bad thing I can say is sometimes I face technical difficulties and need to use to this, no other thing need to improve

The application has a good user interface, I like the intelligent identity threat detection of the software

The application is very hard to initiate it for use in short it's difficult to use this needs to be addressed even support team is not good

i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use

The application is doing well for me the only issues is that its more expensive for small business to use and customer team are not supportive

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

I do have anything that is negative with BeyondTrust.

The ability to pin endpoints and have quick and easy access to them makes supporting our users so much easier. I can literally take a call and be in their machine withing 10 second of the user telling me their issue.

Remote support for mobile devices is a bit more involved. It requires the user installing the remote support app, entering site URL and session key, and enabling screen recording (for iOS devices). It's still not terrible, but it would be nice to have a quicker option. Probably just a limitation of mobile devices though.

-Handy product.-Easy to use and options are very useful.-excellent connectivity.

Nothing much to point in. Looks works well.

Easy to access and use. Being an Digital Marketing Executive It Helps Me in All kind of ways. It Helps Me to solve all my software related issues without any discomfort.

It Takes longer time to initiate sometimes, so being patience is the keys, solving hardware problem is not possible so all in all it can solve all your software problems.

I've been using this tool since long and it is very easy to use and we can connect easily. We can easily provide support to other users from anywhere. We can also share file easily. It also provides recording option. Along with it they have a great support team.

As of now I did not find anything I don't like about the product.

It's an interesting remote support software with bold new ways of tackling help-desk issues.

Could do with a better design for the future.

Work from anywhere in the world, no one interferes, and you do not depend on the office

What happens is inadequate customers come across