LogMeIn Pro

4,4 (171)
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Herramienta de acceso remoto para particulares y pequeñas empresas

Calificación general

4,4 /5
(171)
Relación calidad-precio
3,7/5
Funcionalidades
4,4/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,1/5

89%
de los usuarios recomienda esta aplicación
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171 opiniones

Ashley
Ashley
Calificación general
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Overall this is a neat and useful tool. I would recommend this product!

Revisado el 19/6/2018

Functional, convenient, easy to use.

Functional, convenient, easy to use.

Puntos a favor

It is relatively easy to login and there is not a ton of lag, which is great. I do not notice it pulling a ton of CPU, either. I like that I am able to login to another computer at another location and pull whatever I need without having to travel from building to building.

Desventajas

Unfortunately I have to download the LogMeIn client everytime I want to use it, so I limit my logins and build up a few requests before I login and complete multiple ones at a time just because of the effort it takes to login. The view of the remote computer is also a bit odd. You cannot make it large enough to look normal without obscuring some of the screen, and the font is a tad fuzzy.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great tool for remote support

Revisado el 11/12/2018

It has been a good experience. Is the app to go when you need a quick remote session to solve...

It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

Puntos a favor

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

Desventajas

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

When it works it is very good, but it fails quite often

Revisado el 1/4/2020

We started looking for other options a year ago and we have started migrating to a more reliable...

We started looking for other options a year ago and we have started migrating to a more reliable and less expensive service. As a user of Logmein for 10+ years I do not recommend them at all, it is time to move on.

Puntos a favor

Initially it was very solid and provided great remote access and feature functions

Desventajas

The reliability is awful and their customer service can't do much about it as it is an infrastructure problem. The worst part is that they increase pricing to almost double every year and the quality of the service declines.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Too expensive, but works really well

Revisado el 10/4/2018

Puntos a favor

This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Desventajas

This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

Christi
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Use it daily. Couldn't do my job without it to connect to my clients.

Revisado el 23/2/2018

More efficient work environment. Less travel.

More efficient work environment. Less travel.

Puntos a favor

Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Desventajas

Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

Javier Victor Marian
Javier Victor Marian
Calificación general
  • Sector: Administración gubernamental
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 3.0 /10

After several problems we switched products.

Revisado el 22/4/2019

Puntos a favor

At the moment worked OK, and we had an discount for several licenses. But then we had to switch to meet security requirements.

Desventajas

We used the use LogMeIn Pro. but then we start having problems during AD deployments, sometimes the silent install did not open port on FW, we never found why, so we had to open those ports thru ad directives. , and we end up after an security audit that at that time logmein encryption did not pass the minimum encryption level needed (at the time of the audit was 256, when the competition (teamviewer was 1024).

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

I love, love LogMeIn.

Revisado el 16/4/2018

I really do not have a con to put here. I love the software and have used it for years and years...

I really do not have a con to put here. I love the software and have used it for years and years successfully.

Puntos a favor

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

Usuario verificado
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good for customer support

Revisado el 1/12/2018

Puntos a favor

Great solution for remote management and help desk software for enterprise PC support.

Desventajas

Connection can be slow at times, and doesn't play well with ultra wide monitors.

Dave
Dave
Calificación general
  • Sector: Servicios de información
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great way to connect to customer machines remotely

Revisado el 4/12/2019

Overall the software is very easy to use. I would like a little more flexibility in the pricing.

Overall the software is very easy to use. I would like a little more flexibility in the pricing.

Puntos a favor

The ability to reach out and connect to customer machines from anywhere if a problem arises. We no longer have to send someone out for every little thing.

Desventajas

The pricing can get a bit expensive. It probably isn't bad for a large company maintaining a fleet of internal machines, but can be a tad expensive for a smaller company who wants the ability to occasionally connect to customer machines only if a problem arises.

Tasha
Tasha
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Log Me In for Logistics companies

Revisado el 2/10/2018

Puntos a favor

The ease of ability for remote users to log in and utilize a desktop is phenomenal

Desventajas

There is really no key function to notify the computer that is being remotely access to let them know that someone else is currently on the computer. This gets a little frustrating when lengthy IT sessions come into play where the user may not be as technically savvy or understand that something is still in process even if they don't see the mouse moving.

Kurt
Calificación general
  • Sector: Ingeniería civil
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Perfect web-based or client based access to your work PCs.

Revisado el 31/1/2022

Perfect for when government mask mandates are in effect, when business locations need to close for...

Perfect for when government mask mandates are in effect, when business locations need to close for the pandemic, or just when our users need to quarantine themselves. We can just leave everyone at home and they can remote into their PCs at work. And when network speed is a must for at home users, being able to access a PC physically located on the internal network is a huge help.

Puntos a favor

The ease of use and product features are what I like most. Screen-blanking features for HR purposes, multi-monitor use for picky Engineers, and being able to manage all through LogMeIn Central. Also, the secure link between the User PC at home, the servers at LogMeIn, and the PCs on our network was also a huge benefit.

Desventajas

There is a small learning curve when trying to teach our users the difference between their LogMeIn accounts and their domain accounts, but they get it eventually.

Saradhi
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

No need of VPN

Revisado el 10/4/2019

I have used this software from past 10 years and the best tool to access remote PC's. I am using...

I have used this software from past 10 years and the best tool to access remote PC's. I am using this to connect my work PC from home and it is the best tool to download huge files from one PC to another.

Puntos a favor

It is very east to use and access multiple PC's with one application. The best thing about Logme in is we can access PC's from Web browser instead of downloading additional softwares or tools. The other feature I use using this software is to download large files from one PC to another.

Desventajas

Remote PC access is depending on the internet speed. If internet connection is slow, gets disconnected too often. UI needs an update as it looks same from past 10 years.

Patricia
Patricia
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

I love this product, it helps with flexibility in my work schedule and assist with client...

Revisado el 13/7/2018

Good reputation with my clients...they think I'm always available for them.

Good reputation with my clients...they think I'm always available for them.

Puntos a favor

Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.

Desventajas

I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.

Lucas
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Allows Me to Manage Two Sites Remotly

Revisado el 21/11/2018

Puntos a favor

Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.

Desventajas

Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in

Kaes
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 5.0 /10

Ist climbed up quickly

Revisado el 22/1/2020

During my time using this software I had no issues and it was seamless and fast, just didn't...

During my time using this software I had no issues and it was seamless and fast, just didn't appreciate the significant price increase when other competitors were providing similar service at a lower price point. Sorry.

Puntos a favor

Was great with fast connection, seamless operation, rich features including file sharing, drag and drop etc...

Desventajas

Price: increased quite a lot, used it for several years but because of cost, we had to switch to another competitor.

Oliver
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Remote data and computer management

Revisado el 7/2/2018

Puntos a favor

Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Desventajas

Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Denham
Calificación general
  • Sector: Biotecnología
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Use something else

Revisado el 3/10/2019

The service is ok, support is what kills it along with impossible to cancel contracts.

The service is ok, support is what kills it along with impossible to cancel contracts.

Puntos a favor

Nothing there are better products out for a better price, from less predatory companies. It does allow remote access but thats about all I can say positive for it.

Desventajas

Billing and customer support are terrible. Operations are not great it works but I'd go with anything else.

Alternativas consideradas

TeamViewer Remote

Razones para cambiar a LogMeIn Pro

Price and package with webinar service.
Kelly
Calificación general
  • Sector: Maquinaria
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

LogMeIn Pro

Revisado el 26/3/2020

I have been using LogMeIn Pro for several years and it has really been handy during our "stay home"...

I have been using LogMeIn Pro for several years and it has really been handy during our "stay home" order due to Covid-19. I am able to access my work e-mail and my PC desktop. I feel like I am sitting at my desk at work and one of the really great features is the ability to print from my desktop to my printer at home. This is so much better than having to send an e-mail from my work e-mail to my personal e-mail to print. This saves time and keeps my personal e-mail uncluttered. I hope this product continues to be around for a long time.

Puntos a favor

This software makes working from home easy! I can access my files at work and print to my own printer at home.

Desventajas

My only dislike is that I have to leave my PC on since this works on individual PC's versus a VPN on a server.

kristin
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Overpriced and poor service

Revisado el 20/2/2020

Puntos a favor

Well the software does work for the most part if you have a new OS

Desventajas

1. I have a macbook pro that is 4years old and logmein has stopped working. The customer service folks at logmein have told me that the only way to get back up and running is to buy a new computer and that a pro rated refund is not an option.
2. Rates went from $200 to $400 per year per user last year. I didn't notice any improvements with this 100% price increase. Not sure how they can possibly justify this.

Morris
Calificación general
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

It Serves The Purpose

Revisado el 1/5/2018

Puntos a favor

the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

Desventajas

after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

Dawn
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

LogMeIn is the best

Revisado el 9/12/2021

I use this daily and love it. I can access my other computer with no worries.

I use this daily and love it. I can access my other computer with no worries.

Puntos a favor

Ease of use. LogMeIn makes it as simple as a double click to access my other computer.

Desventajas

Updates sometimes make it necessary to reload software

Usuario verificado
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

One of my favorite Remote Desktop Applications

Revisado el 1/2/2019

Puntos a favor

What I like about LogMeIn is the ability to save passwords. This makes it easier when logging into a server and you forget the Windows' User Profile credentials. You receive a little notification that tells you, you can login with the Saved Username/Password.

Desventajas

With LogMeIn, you do not have the ability to have multiple users log into the remote destination. This isn't necessarily a harsh CON, more of a minor inconvenience, because it's not often I'll need someone else to remote into the same destination as me.

Susan
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Good product but too expensive

Revisado el 15/5/2020

It's been good for years but the cost is now too expensive when there are cheaper products on the...

It's been good for years but the cost is now too expensive when there are cheaper products on the market which are just as good

Puntos a favor

Reliable access and fairly straight forward

Desventajas

Cost - more than twice the price of competitors

Ian
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Great but expensive

Revisado el 12/8/2019

Puntos a favor

LogMeIn was so east to use and always worked flawlessly

Desventajas

We used LogMeIn for years until they priced themselves right out of the market. It got far too expensive to keep using

Susan
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great asset for working remotely

Revisado el 11/5/2021

Very good.

Very good.

Puntos a favor

I used Logmein for four years as I managed my business remotely. I have to say it made the transition to working from home seamless. It was very easy to use as well as secure.

Desventajas

I can not think of any problems that I had with this software. It was pretty easy to use.