Thryv

El software de administración integral creado para pequeñas empresas.

Calificación general

4,2 /5
(456)
Relación calidad-precio
4,1/5
Funcionalidades
4,1/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,3/5

82%
de los usuarios recomienda esta aplicación
Ordenar por

456 opiniones

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Lo ideal para administrar tu negocio

Revisado el 1/11/2022

Puntos a favor

Me fascina el potencial que posee el software en lo que respecta a literalmente automatizar cada funcion de tu negocio, lo cual es un gran ahorro de tiempo.

Desventajas

Las integraciones suelen aveces ser un tanto engorrosas, el resto, no hay ningun problema realmente.

Respuesta de Thryv

Hey there, thank you so much for your review and feedback. If you ever need assistance, please let us know! - Gabe

Marc
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The Best App Out There.

Revisado el 26/7/2018

I run my whole business now from this software.

Puntos a favor

User friendly and customer support. I use it for estimates, invoices, payments with Braintree and it's calendar is fantastic- automated text messages to my clients in the mornings is really cool.

Desventajas

I thought the price was high but after I've seen the ROI, it's the best investment I've ever made.

Respuesta de Thryv Traducir a Español

Hi Marc,

We're very happy to know how satisfied you are with Thryv! Thank you so much for choosing to be a valued client and for taking the time out of your busy schedule to provide your feedback!

- Ed

Mark
Calificación general
  • Sector: Consultoría de gestión
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

MY go to platform for business manageent

Revisado el 16/5/2022

Overall I am extremely happy with the Thryv software platform. It is, along with Outlook, the first application I go to in the morning. I walk my dog, make my coffee, turn on my computer, and then open Outlook and Thryv to start each day.

Puntos a favor

The simplicity of the Thryve software makes this a no-brainer. The features and functionality have allowed me to eliminate many other tools. The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors.

Desventajas

The email marketing email automation is basic, I would improve the functionality and usability of the automated campaign features. Ideally, I'd like to see a visual representation (process flow) of an email campaign with logic steps (think Keap)

Respuesta de Thryv Traducir a Español

Mark, thank you for your review, we are blown away by how much Thryv has helped you consolidate and simplify your workflow.

We also appreciate your feedback and will take it back to our team for review. If you ever need assistance, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Benjamin
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Garbage service

Revisado el 9/3/2023

trash. like throwing money down toilet

Puntos a favor

Nothing there was absolutely nothing I liked bout it. $3600 into it and $2700 more to go with $0 return. not even 1 phone call.

Desventajas

They took me money with no returns. when I tried to cancel they said I had to pay for more moths even though i didn't sign a contract for longer than 1 year. would not recommend or return to this company.

Respuesta de Thryv Traducir a Español

Hi Benjamin, we apologize that your experience with Thryv has not been the best. If you would like to send an email to gabriel.vasquez@thryv.com with your account information and any other details, I will be able to send this to our Executive Claims team for further assistance. - Gabe

Sheila
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Your Business deserves the Best, Thryv delivers!

Revisado el 14/1/2023

I am very, very pleased with Thryv and how I can operate, work a volunteer position for the Chamber all the while operating my own business.

Puntos a favor

The simplicity features of Thryv are very resourceful to use within an office area, on the road or in home offices.

Desventajas

Creating Monthly Newsletters have made me be creative in accessing different marketing tools within Thryv

Respuesta de Thryv Traducir a Español

Hi Sheila, thank you so much for your review. It's exciting to hear how Thryv is helping you in and out of the office. If you ever need assistance, please feel free to let us know. - Gabe

Garrett
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A Huge Help for Small Businesses

Revisado el 25/8/2020

Thryv launched my company and helped me grow to a place where I needed more specific software to meet my growing needs. I couldn't have imagined a better way to launch my business.

Puntos a favor

I love how Thryv puts all the major pieces of software automation for a small business into one location that is easily accessible via a web browser or app. For small business owners who also work in the field, the Thryv App is critical to continue switching out the technician and manager hats.

Desventajas

Thryv is a great piece of software but, because it is built for a generic audience, lacks features necessary for some specific industries. For me in pest control, there are a lot of pieces of Thryv that would make me want to use it as my primary system; however, because it is missing a couple critical pieces of data that I need to collect (like weather when we are spraying and pesticides we apply), I needed to buy another system which I use more than Thryv.

Alternativas consideradas

GorillaDesk y FieldRoutes

Razones para cambiar a Thryv

Thryv met my early needs better than either, but I need to use PestRoutes as well now that my company has grown because it offers some mission critical technology that Thryv doesn't, and likely will never, offer because Thryv is not specific to my industry.

Respuesta de Thryv Traducir a Español

Hey Garrett, thank you for your feedback, we are excited that you are enjoying Thryv! Our team is always open to feedback. On your Thryv dashboard, you'll see the feedback button in the bottom right-hand corner. Let us know what you would need to make the system work for your industry. We look forward to hearing your ideas.
- Gabe

Dave
Calificación general
  • Sector: Producción audiovisual
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Thryv for a field operations company

Revisado el 31/5/2022

It has been a great experience, my costs are lower and my web presence is much better.

Puntos a favor

by far, the best feature is the optimization of my website with the 45+ search engines. All of our websites for all three regions are on first page of Google search engines thanks to their system. The customer portal is an awesome feature and so is the ease of use on the phone app.

Desventajas

The inability to send booking notifications and emails to multiple customers. Many of my customers are teams and I can only email and invoice a single person. I have to use workarounds for this.

Alternativas consideradas

Housecall Pro, ServiceTitan, Jobber y mHelpDesk

Razones para elegir Thryv

Service Fusions customer interface app and portals never improved for the 3.5 years that I used them.

Razones para cambiar a Thryv

Customer portal and google search engine optimizer.

Respuesta de Thryv Traducir a Español

Hi Dave, thank you very much for your review and for choosing Thryv. We are beyond excited to see you show up on Google searches and on the first page! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

maher
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Product Great Support

Revisado el 26/4/2021

enrollment for our school and engagement for our families

Puntos a favor

I liked the integration of the system with all of our functions Additionally, the support from our teams at Thryv has been phenomenal Love this product and this group!!!!

Desventajas

I am pleased with the software cannot think of anything

Alternativas consideradas

Constant Contact y Hootsuite

Razones para cambiar a Thryv

I was trying to use both systems and it was much better to use Thryv and have all of these items coordinated and maintained in one central location- being able to load documents and easily share them with families is incredibly useful

Respuesta de Thryv Traducir a Español

Hi Maher, we are glad to hear that Thryv was easy to integrate and makes your day-to-day run smoother. As you know, anytime you need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe

Cynthia
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Well Worth a Trial

Revisado el 1/6/2022

My business advisor and customer success partners have been awesome.

Puntos a favor

Thry provides comprehensive management of the customer lifecycle starting with lead generation, through servicing and nurturing, through billing. No parallel on the market.

Desventajas

It takes longer to learn and understand its features, but worth the investment of time and effort to do so.

Respuesta de Thryv Traducir a Español

Hi Cynthia, thank you so much for your review! We are beyond excited to see that Thryv is helping you with the customer lifecycle. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Richard
Calificación general
  • Sector: Música
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

New User

Revisado el 27/1/2021

I like the website more than the one we were using.

Puntos a favor

I use the website the most which is critical.. I'm still learning the other features which will raise our ratings I'm sure.

Desventajas

Need more help on using and integrating the features.

Respuesta de Thryv Traducir a Español

Hi Richard, thank you for your review. We are glad to hear that you are enjoying your website and ThryvPay. Whenever you need help with Thryv's features, we offer tutorial videos, or you can call our 24-Hour Thryv Support team at 844-998-4798. - Gabe

Academy Frame
Calificación general
  • Sector: Arte y artesanía
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 5.0 /10

Thryve review

Revisado el 26/1/2019

Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.

Puntos a favor

I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.

Desventajas

There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.

Curtis
Calificación general
  • Sector: Diseño
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Thryving

Revisado el 15/1/2020

I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.

Puntos a favor

Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.

Desventajas

Very little. Importing client list. Setting up correct Address for email confirmation response.

Alternativas consideradas

StyleSeat

Razones para elegir Thryv

Unexpected rate changes, little costumer service. Not the best value for what you’re looking for.

Software anterior

Booker

Razones para cambiar a Thryv

Great personal customer service and value. Easy navigation. Overall solid product. Thank you, I can now keep Thyrving!

Respuesta de Thryv Traducir a Español

Hi Curtis! I'm so glad to hear both you and your clients are loving Thryv! If there's ever any issues you need help with, or any questions we can answer, please don't hesitate to reach out! -Chandlor

Jenny
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Poor Customer Support, still withdraw full price from your account even though they said not

Revisado el 26/1/2020

I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.

Puntos a favor

If you have a full-time staff to use this software to run your business then it should be okay.

Desventajas

1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager.

2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change.

3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.

Respuesta de Thryv Traducir a Español

Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor

Nick
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great overall software that offers a lot of value!

Revisado el 27/4/2021

It's been great! I recommend it to every small business owner that I come across. They built a very functional website that drives lots of business to me. This is well worth the investment.

Puntos a favor

Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.

Desventajas

The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.

Respuesta de Thryv Traducir a Español

Hi Nick, Wow! Thank you for leaving this great review and feedback. It is great to hear that you are getting the value out of Thryv by using it every day.

Thryv will continue to evolve and will continue to improve our App. To stay up to date, you can leave a suggestion in your Thryv Dashboard and follow the topic. You will notifications when updates have occurred. For any other assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe

Marilyn
Calificación general
  • Sector: Servicios individuales y familiares
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

HAND-HOLDING

Revisado el 19/10/2020

I have had a terrific experience with Thryv! We will have a long and happy journey with one another, as their abilities grow and expand and as my Business grows and deepens. Very smart Humans!

I was considering another product, which I found, did not have the heart nor the care for the Client, that Thryv has!

Puntos a favor

You, each and All, are number ONE at patience, educating and hand-holding! I need it and many in my Profession have worked so hard to hone their skills - administration and computer were not in the mix. "other people did that" (thank goodness!). Now, it is up to us, as a Sole Practitioner, to do our own marketing, tracking, projections, follow-up, reminders, billing/coding and receivables! Whew! Thryv has freed me up to learn how to do these items, through technology. I'm thrilled to be learning! You have helped me to 'lay my panic down and to pick up the shield of technology'. Thank you! Be well!

Desventajas

It would be helpful, potential Users, to know yourself well before you try to have someone else create who you are and what you do, in the form of your Website. I woke up during my first meeting with a Web Designer and realized this person was not able to represent me and was not able to correctly create my brand - they didn't have experience with my Profession to understand, to bring concepts forward, etc. Just letting you know that there are enough Designers, on Staff, that your needs (whatever they may be) can be met. You have to know what your needs are (or it would help if you do).

Respuesta de Thryv Traducir a Español

Hi Marilyn, thank you for your review and feedback. Our goal at Thryv is to make sure that we are here when you need us and that you are proud of what you put out to the world to see.

If you ever need assistance, please call into our free 24-Hour Thryv Support line at 844-998-4798. Here you will be able to ask anything about the software and also to make unlimited changes to your website. Which by the way, I enjoy the lighthouses and shades of blue that you have used on your website! - Gabe

Monica
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Dipping my small business toe into CRM

Revisado el 23/7/2019

I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!

Puntos a favor

I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.

Desventajas

I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).

Alice
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Thryv = Transforming how we do business!

Revisado el 19/8/2019

Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.

Puntos a favor

What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.

Desventajas

Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.

Kevin
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Our business is Thryving!

Revisado el 7/10/2022

The orders we capture by using Thryv versus what would have slipped through the cracks without it tells me that not only is the system paying for itself, it’s actually generating income.

Puntos a favor

I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.

Desventajas

I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.

Alternativas consideradas

Housecall Pro y Jobber

Razones para cambiar a Thryv

Do a demo and you’ll see why.

Respuesta de Thryv Traducir a Español

Wow, Kevin, thank you so much for your review! It is amazing to hear how Thryv has helped your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Jennifer
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Ease of Use

Revisado el 28/12/2021

It is nice that using Thryv has made posting on social media much more streamlined and is more time saving. The fact that it can be set up for them to post for you, eases your mind of knowing there is always something being posted. It is also very nice to have the ability to text leads from Thryv as our agency does not have the capability to text and most people like this method of communication. I do feel like there is much more potential for use, but we would like to have more streamlined training.

Puntos a favor

It has a lot of good features that if given the proper training for use, is very beneficial for our agency.

Desventajas

I feel there needs to be easier access to training to use the product.

Respuesta de Thryv Traducir a Español

Hi Jennifer, thank you for your review and feedback. We are glad to hear that Thryv provided a website and so much more. It is awesome to hear that Thryv helps make it easier for you to communicate with your clients and have a consistent social media posting schedule.

We understand there are a lot of features when it comes to Thryv. That is why we offer our Free 24-Hour Thryv Support line, 844-998-4798, for any questions or refreshers. Call in at any time and our team is available to help! - Gabe

Doug
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Caution

Revisado el 10/2/2019

It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Puntos a favor

I like that it advertised on over 60 sites supposedly

Desventajas

I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Respuesta de Thryv Traducir a Español

Hi Doug,

I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns.

Thanks,
Ed

Tim
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Very poor customer service

Revisado el 7/3/2021

Initial contact was great. By the time I was paid up and committed, communication went downhill extremely quick. I made contact with management and project managers, appointments were set up, a day or two prior to the appointment I would receive an email that they apologized for scheduling conflicts and that they would reschedule within 48 hours. I emailed and tried to reschedule and no response.
My recommendation is to explore other companies as I have now and am very happy with results and spending much less.

Puntos a favor

Did not have a chance that get to it. Management continuously cancelled appointments and did not call back to reschedule. After numerous attempts to reschedule by myself, I gave up.

Desventajas

Never had a chance to use it. Poor management and training.a

Respuesta de Thryv Traducir a Español

Hi Tim, we are sorry to hear about your experience. We pride ourselves on our customer service and take this very seriously. We regret that you did not get the high level we strive for and will be taking this feedback to be better. If you ever have any questions, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe

Laurie
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

REC Front Office Administration

Revisado el 6/5/2022

We appreciate the overall experience with Thryv. The ease of being able to respond to reviews and clients that reach out to us through the HIPAA compliant email is very good. [SENSITIVE CONTENT], our customer support rep, is amazing!

Puntos a favor

The ease of use and ease of customer support when needed. The ability to respond to reviews easily and speak with patients through HIPAA compliant email.

Desventajas

Most of our leads are not leads. When leads are called most of them say they have no idea who we are and they never reached out to us. Seems like a waste of valuable time chasing down possible leads that are sent to us. I would say about 80 to 85% of the leads are not.

Respuesta de Thryv Traducir a Español

Hi Laurie, thank you for your review. We are glad to hear that you are enjoying Thryv. I would like to see if there is anything we can do about the leads you are getting. If you could, can you send me your account information to gabriel.vasquez@thryv.com? I will send this to our team for further assistance. - Gabe

Dr Robert
Calificación general
  • Sector: Hospital y atención sanitaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Customer Service is the worst imaginable

Revisado el 24/8/2018

Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business’s potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained.

Puntos a favor

I’m able to respond to customers quickly

Desventajas

Customer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us.

Respuesta de Thryv Traducir a Español

Hello Dr. Howell,

Client satisfaction is our top priority and I apologize that customer service expectations weren't met during your attempts to reach us. That's not indicative of the Thryv experience. I was happy to hear that you were able to speak with Ken in our Executive Care Dept and get all concerns addressed and resolved. Thank you for being a valued client!

- Ed

Donna
Calificación general
  • Sector: Servicios para instalaciones
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Otro durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Worst experience

Revisado el 11/4/2020

Never. Never. Never. purchase this product. They want to mention the 6 month contract I signed. However, in order to have a fully executed contract - I agree to use product for 6 mos. But they have to deliver a quality and functional product. They did not. This is the worse thing I've ever wasted money on in my 13 years of business. I have had to pay my bank to stop payment for future payments. As of today, I have not gotten refunded my initial down payment from the launch (if that's what you want to call it) of the product 6 weeks ago. Worse 6 weeks of my life.

Puntos a favor

There was nothing I liked about this experience. It was hands down the worst I've ever had purchasing software. Everyday was a new promise and a new lie. No integrity whatsoever from anyone in the company. Customer service was horrible and no one I worked with was knowledgeable about fixing anything.

Desventajas

We purchase this software. Nothing worked. They promised integration with QB Online. It took from March 3 to March 13 to sync my QB client database into Thryv. Then, there were thousands upon thousands of duplicates that they expected our staff to spend time deleting. After weeks, we finally got ready to launch Thryve. It would not integrate with QB from the App Market. We couldn't get an email to verify our email so that we could send automated campaigns. Google wouldn't integrate nor our social media which is another reason for purchase - to get reviews from our clients. By the time we cancelled after 6 weeks, not only did we not get to use Thryv for one single transaction, but it then integrated thousands of duplicates into our QB online. I have just spent 12 hours deleting duplicates and I'm not even half way through my client database.

Respuesta de Thryv Traducir a Español

Hi Donna, I'm so sorry to hear about your dissatisfactory experience. I wanted to let you know that I've contacted our Head of Product Services and someone on the team is looking into your account now. They will be reaching out to you soon. Let us know what else we can help you with and again, I deeply apologize for the trouble. -Chandlor

Gordon
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Awesome experience!

Revisado el 22/5/2020

My overall experience with Thryv has been great! From the regional contact that reached out to me explaining and showing me how Thryv could change the way I am able to advertise and support my business. To every appointment with the web support to the on boarding support has been so easy, they make sure you have what you need, if your not comfortable yet, they book another follow up appointment with you. Truly they are there for you!! Thryv is definitely customer orientated!
I recommend their services every chance I get!

Puntos a favor

This software is very user friendly, even for those a little technically challenged like myself.
With a little practice I now use it daily. I am a tow truck driver, so accessing and using the app
mobile was critical for me.
The value of being able to create customer, the estimate, & receipt on the fly has made my life easier!
The ability for the program to send a "leave review" reminder is also important to me.

Desventajas

Integrating Thryv into my daily use for my business has been pretty easy as I did things by hand before.
I can not think of anything I like least about this software so far.

Respuesta de Thryv Traducir a Español

Hi Gordon! I'm so glad Thryv has been able to help manage your towing services! Please let us know if you ever have any questions or concerns. We're here to help! -Chandlor