Lucky Orange

4,7 (229)
¡Escribe una opinión!
Conjunto de optimización de conversiones todo en uno para propietarios de sitios web

Calificación general

4,7 /5
(229)
Relación calidad-precio
4,6/5
Funcionalidades
4,6/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,7/5

96%
de los usuarios recomienda esta aplicación
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229 opiniones

Aqeel
Aqeel
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Web Analytics Tool

Revisado el 7/9/2022

Puntos a favor

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

Desventajas

They recently launched a new version which I didn't like and I am still using the old one.

Respuesta de Lucky Orange

Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with.

Cheers - Bradley from Lucky Orange

Elvan
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

If you're a shopify store owner, you NEED Lucky Orange PERIOD.

Revisado el 23/9/2024

Puntos a favor

What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3

Desventajas

Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine.

Respuesta de Lucky Orange

Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything!

Cheers - Jordan from Lucky Orange

Matthew
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 5.0 /10

Not bad

Revisado el 1/8/2023

Puntos a favor

I like the daily report it gives of how many customers visit the website daily.

Desventajas

The heat map does not include all customer visiting the site so it doesn’t represent anything accurately.

Respuesta de Lucky Orange

Thanks for leaving us a review, Matthew! We also love the daily reports. You can set it up to report updates on the events that mean the most to you, so you can get those daily (and weekly) reports that help you the most. When you get the chance, could you please send an email to support@luckyorange.com to help address your heatmap issues? This isn't a normal experience, and I want to ensure our technical team has time to investigate and resolve it. I look forward to hearing from your soon!

Cheers - Bradley from Lucky Orange

Emilie
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

We love Lucky Orange!

Revisado el 14/8/2024

We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We...

We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise.

Puntos a favor

Intuitive user interface, SO many features, great support and easy to to onboard / get started

Desventajas

I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats!

Respuesta de Lucky Orange

And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything!

Cheers - Emilia from Lucky Orange

Manny
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

There are no Apples only ORANGES - Lucky Orange Outperforms

Revisado el 10/9/2024

Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what...

Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website.

Puntos a favor

I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company.

Desventajas

Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on.

Respuesta de Lucky Orange

We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know!

Cheers - Jordan from Lucky Orange

Sitav
Calificación general
  • Sector: Productos farmacéuticos
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best User-Friendly Website Data Tool

Revisado el 18/9/2024

Wonderful we stumbled on this tool and really appreciated the free trial, it let us realize how...

Wonderful we stumbled on this tool and really appreciated the free trial, it let us realize how much we would use it, and the data is easy to find and easy to use!

Puntos a favor

Easy to use, easy to understand, unlike Google Analytics which is near impossible to understand, L.O. give me more data that is more applicable to what we need to know and understand.

Desventajas

Hidden cool things/data that may be hard to find as a new user

Respuesta de Lucky Orange

We appreciate the time you took to leave us a review! Our team is thrilled that we've earned your praise as being both the best and user-friendly! We strive to make visitor behavior accessible to all, regardless of their experience and background. As you mentioned, GA4 data can be difficult to understand, which can lead to misleading interpretations. When you can see what someone really does on your website, you don't have to guess what happened. Regarding hidden data, we would be happy to take you on a tour of the app! We offer this free walkthrough to all our users to introduce them to our 20+ features and answer any questions. Thanks again for stumbling upon our tool, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

Tiago
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Job

Revisado el 4/8/2024

Really good, I will recommend it to my friends

Really good, I will recommend it to my friends

Puntos a favor

The fact I can really understand what is happen in my website, and change my website and marketing based on my clients experience

Desventajas

Sometimes is to slow and don’t work well on phone

Respuesta de Lucky Orange

Thanks for your review, Tiago! We love to hear that Lucky Orange has been just what you need to understand your visitors and spot ways to make their experience on your website better than ever. Our app is optimized for viewing recordings on desktop, and I'd be happy to look into your speed issues. Please send an email to support@luckyorange.com referencing this review to get the conversation started. Thanks again for your review, and I look forward to hearing from you soon.

Cheers - Emilia from Lucky Orange

christoffer
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Insert clickbait title here

Revisado el 13/8/2024

Very Positive, looking forward to what further insights this tool can provide for the business

Very Positive, looking forward to what further insights this tool can provide for the business

Puntos a favor

The stats the website can provide, as in total views, where they come from, and the different segmentation it can provide (by time, by location, by browser, etc)

Desventajas

The learning curve so far has been a bit steeper than expected. It's not a bad thing per se, but to truly make the most of the analytics it provides requires time and effort and even then I am a bit unsure if I am underutilizing the tool.

Respuesta de Lucky Orange

Thanks for sharing the Lucky Orange love, Christoffer (or as you prefer to be known, "He who handles Lucky Orange from now on"). We love that Lucky Orange has been able to provide you with the visitor behavior insights you need to improve your website. Regarding the learning curve, our team would be happy to walk you through our app and answer any questions you may have. To schedule your app tour, simply respond to my last email, and we'll work with your schedule to find time to connect. Thanks again for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

Jayson
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Happy Lucky Orange Customer

Revisado el 14/8/2024

Overall I really like Lucky Orange and have had a good experience using the product.

Overall I really like Lucky Orange and have had a good experience using the product.

Puntos a favor

It is easy to use and I can quickly see how users are interacting with our pages.

Desventajas

I don't know that I have any cons at the moment. It does what I need it to do.

Respuesta de Lucky Orange

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review, and we're here if you have any questions!

Cheers - Emilia from Lucky Orange

Asad
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Brilliant!

Revisado el 28/8/2024

Puntos a favor

Excellent support from [sensitive content hidden]. I found him very knowledgeable and proactive in resolving the technical issue.

Desventajas

nothing

Respuesta de Lucky Orange

Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else.

Cheers - Jordan from Lucky Orange

Francois
Calificación general
  • Sector: Redacción y edición
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

It's a great product, would recommend for anyone with a customer centric website.

Revisado el 20/6/2023

It's been a good way for us to see where customers might be using the site differently to what we...

It's been a good way for us to see where customers might be using the site differently to what we intended as well as a way to easily debug issues customers might have with different screen sizes and browser types.

Puntos a favor

The ability to see screen sizes and browser types have been really helpful. Obviously being able to see what the customer's journey looked like is of great value.

Desventajas

The ability to track based on IP does not seem to be available anymore? Makes things harder as we're debugging using country tracking and session times.

Alternativas consideradas

Hotjar

Razones para elegir Lucky Orange

Price

Software anterior

Hotjar

Razones para cambiar a Lucky Orange

At the time it was because of price, but we stuck around because it's a good product.

Respuesta de Lucky Orange

Hi Francois - Thank you for your review and recommendation of Lucky Orange! We're glad to hear you've used our product to gain insight into the customer journey. Regarding your comment about tracking visitors based on IP, you can do that in Lucky Orange. It's not turned on by default, but the following link to one of our help documents explains how you can enable that setting: https://help-preview.luckyorange.com/article/341-how-to-adjust-visitor-ip-address-display-and-storage-settings.

Cheers,
Bradley

Agnieszka
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Very eye-opening experience

Revisado el 5/6/2024

I am glad I have found the product. It had me redo and improve the entire website.

I am glad I have found the product. It had me redo and improve the entire website.

Puntos a favor

I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.

Desventajas

I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data.

Respuesta de Lucky Orange

Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to support@luckyorange.com referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review!

Cheers - Bradley from Lucky Orange

Josh
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

Great insight for user behaviours

Revisado el 29/5/2024

Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's...

Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet.

Puntos a favor

I like being able see the decision making process users were using when navigating the site.

Desventajas

I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer.

Respuesta de Lucky Orange

We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime!

Cheers - Justin from Lucky Orange

Gerald
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Reference Me, LLC LO Review

Revisado el 30/5/2024

I'm pleased with LO for now but I'm looking for more functionality to be added in in coming months...

I'm pleased with LO for now but I'm looking for more functionality to be added in in coming months or years. What about event tracking and error logging.

Puntos a favor

Ease of use, great ui, captures relevant information

Desventajas

Loading speed of the video's on mobile. Also sometimes it does not capture any video. Need a way to easily pull in button clicks and events.

Respuesta de Lucky Orange

Thanks for leaving us a review, Gerald! We love that you've been enjoying Lucky Orange. Visitor behavior is invaluable when you're improving your customer experience and website.

Regarding your mobile experience, our app is optimized for viewing recordings on desktop. Regarding not all visitors being captured, there are many reasons why we were unable to track their session, such as the visitor navigating before your site fully loads. We would be more than happy to connect to look at what you're experiencing and walk you through how to use Lucky Orange to track events. Please send an email to support@luckyorange.com referencing this review to get the conversation started. We look forward to hearing from you soon!

Cheers - Kelsey from Lucky Orange

jim
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Valuable Data

Revisado el 2/5/2024

Puntos a favor

It was easy to implement and the data gives us a feel for how we are doing.

Desventajas

We don't have any real cons that I am aware of.

Respuesta de Lucky Orange

We are absolutely delighted to hear that Lucky Orange is providing you with the insights you need to optimize your website and grow your business. We strive to make Lucky Orange easy to install and use. Thanks for taking the time to leave us a review, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

Carlos
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Great for website tracking

Revisado el 7/6/2024

Puntos a favor

Our business uses a few website trackers to ensure that we are getting the attention of many guest/groups. We like to use Lucky Orange for its session recordings that allows us to view the number of guest that click on our site.

Desventajas

There has been a pattern with similar recordings being kept, increasing duplicate recordings. It would help if recordings had some sort of filter to avoid duplicating and saving data.

Respuesta de Lucky Orange

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what people do and experience can make such a difference for your website. Regarding your suggestion to reduce duplicate recordings, could you please send an email to support@luckyorange.com referencing this review? We value your feedback and want to learn more about your suggestion. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Kelsey from Lucky Orange

Donna
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Sometimes old is better

Revisado el 1/12/2023

Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.

Used to love it. People don’t seem to chat as much with the new lucky orange as the old one.

Puntos a favor

I used to loved the classic lucky orange is was easy to use and was easy to set up different alerts

Desventajas

The new lucky orange is not as good as the old one.

Respuesta de Lucky Orange

Hi Donna - We appreciate your business and want to help you get the most out of the current version of our platform. My team would be happy to walk you through how to use our latest version including new features that weren’t available in our Classic version. Just send an email to support@luckyorange.com and we’ll get that set up for you. I look forward to hearing from you soon.

Bradley from Lucky Orange

Karen
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Nice Heatmaps & Funnel Stats

Revisado el 19/6/2024

Puntos a favor

The heatmaps are awesome because they show exactly where users are most engaged across desktop, tablet and mobile devices. The funnel completion stats are another highlight—they clearly show where people are dropping off in the process. Overall, Lucky Orange makes it easy to understand and enhance user experience, leading to better conversions.

Desventajas

I think one area with some room for improvement is the scroll screenshots. Sometimes they don’t load correctly and can take a while to generate, which can be a bit inconvenient.

Respuesta de Lucky Orange

Thanks for sharing the Lucky Orange love! Heatmaps and conversion funnels offer so much valuable insight to help you improve your website. Getting that front row experience to see how your customers use your website makes all the difference in growing your business! Regarding scroll screenshots, could you please send an email to support@luckyorange.com? We want to research your experience and gather your feedback. Our team values user feedback like yours, and we would appreciate it! Thanks for your review, and we're here if you need anything!

Cheers - Jordan from Lucky Orange

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Lucky Orange is a "Must Have" reporting element of every website.

Revisado el 28/6/2023

Lucky Orange has allowed us to better manage content throughout our website since we know where...

Lucky Orange has allowed us to better manage content throughout our website since we know where people click and where people scroll on each page.

Puntos a favor

The critical features I use are the heat map, click map, and screen recording tools.

Desventajas

I think the thing I like least about Lucky Orange is that they offer a lot of other tools that I don't use or care about which can make navigation around the dashboard a tad bit more complicated, but it's a minor complaint.

Respuesta de Lucky Orange

We're thrilled to hear that Lucky Orange has enabled you to better manage your website content by providing visibility into click and scroll behavior. Understanding how users interact with your pages is crucial, and we're glad our tool has been a game-changer for you. Thank you for your support! We're here should you need anything.

Cheers - Bradley from Lucky Orange

Alan
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

DemandRevenue.com review of Lucky Orange

Revisado el 12/9/2023

Excellent, really love the capabilities and I know more I could be doing!

Excellent, really love the capabilities and I know more I could be doing!

Puntos a favor

The ability to monitor user movement through my website

Desventajas

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

Respuesta de Lucky Orange

We truly appreciate your review and feedback on Lucky Orange's capabilities. Monitoring user movement is indeed crucial for understanding and optimizing the user journey. We're always looking for ways to enhance our features, and your feedback about the reverse IP lookup is noted. Our goal is to provide the best tools and insights to our users, and we're committed to continuous improvement. Thank you for choosing Lucky Orange, and we're here to assist should you have any questions!

Cheers - Bradley from Lucky Orange

Alexander
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Strong Product, Stronger Support

Revisado el 17/11/2023

Puntos a favor

Team support is excellent. Products perform as advertised. Information is highly assistive in supporting usage of and conversion inside of the web page.

Desventajas

Some pre-built filters and tools are not universally applicable (i.e. many "angry customers" are not actually angry, etc...)

Respuesta de Lucky Orange

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. We love to impress our users with our technology and support. Thank you for your review! We’re here if you need anything else.

Cheers - Bradley from Lucky Orange

Christophe
Calificación general
  • Sector: Productos lácteos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great product

Revisado el 26/9/2024

Puntos a favor

Great Support, competitive prices, useful

Desventajas

Some bugs;, not very easy to use and straigthforward

Respuesta de Lucky Orange

We appreciate your review! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. It sounds like you've run into some issues, and we would like to talk to you about them. We offer all of our users a free 15-minute call to introduce our 20+ features and answer any questions, and I think you would really benefit from the call. We would also like to look into what bugs you have experienced. At your earliest convenience, please send an email to support@luckyorange.com referencing this review. We'll find the best time in your schedule to connect. We look forward to hearing from you soon!

Cheers - Jordan from Lucky Orange

Kelvin
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Semanalmente durante Prueba gratis
  • Fuente de la opinión

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Best Tool to use on Bigcommerce

Revisado el 10/7/2024

Puntos a favor

Easy to use interface and setup of the tool. Customer support was quick to respond and verify my installation worked.

Desventajas

Just started using this week so I can't comment yet.

Respuesta de Lucky Orange

Thanks for taking the time to leave us a review, Kelvin! It sounds like you’ve been set up for success from the start, and we can’t wait to see what visitor behavior does to help you optimize your BigCommerce store. As you dive further into the visitor behavior, don’t hesitate to reach out if you have any questions or need anything. Thanks again for your review, and we’re here if you need anything!

Cheers - Jordan from Lucky Orange

Catherine
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Lucky Orange Review

Revisado el 25/1/2024

Puntos a favor

Easy to set up, live chat is easy to use.

Desventajas

I don't see any cons with using Lucky Orange

Respuesta de Lucky Orange

Thank you for your review! Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange

Martin
Calificación general
  • Sector: Muebles
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de un año
  • Fuente de la opinión

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Satisfied with the app

Revisado el 1/5/2023

Puntos a favor

I like the fact that you can view live visitors, view they're live shopping carts ect.

Desventajas

Sometimes it does not give a picture of the recording and seems like it misses some of the recording

Respuesta de Lucky Orange

Thank you so much for your review! Love to hear that we can wow you with our technology, especially with our Live View and Session Recordings. Nothing feels better than finding ways that make your customer experience better than ever. We appreciate your feedback on your experience, and we've shared it with our team to resolve those issues. Thanks for sharing the Lucky Orange love, and we're always here should you need anything!

Cheers - Bradley from Lucky Orange