Opiniones de Operto Teams

Detailed multi-calendar allows us (and our teams in the field) to easily visualize 100+ properties from a single, birdseye view.

Task management automations are easy to setup for housekeeping.

Limitations with invoice creation and quality of the API connection with our Property Management Software. Overall, the system works just fine but we wish VRS had a few more tools to connect our tasks with our maintenance pipeline and revenue.

It puts my mind at ease knowing I can rely on this program. Everything that pops up moment to moment gets scheduled in ASAP, this way nothing is missed. It is integrated with our reservation system and everything is kind of on auto pilot. The owner is awesome to work with and very accommodating. This is a very workable system.

Could use a APP on this program. I also would like when I inactivate employees on the VR, if it would delete them altogether and maybe be able to pull up in a archive folder instead. That way won't loose their info, but its out of the way for when you run reports . Same thing with starting a new property, can archive or delete old rules to not have to scroll though. Nothing major.

Love how ways it is to set up and how user friendly program is - training the team was relatively easy.
Perhaps best part of VRS is diligence of client services.

There's some specific requests we'd like to see being:
1. Ability to capture and report any reviews and ratings from guests' OTAs into VRS: particularly cleans. We'd like to correlate cleaning reviews to the cleaner for performance metrics and employee recognition
2. See who assigned the task
3. Ability to have team add cleaner from third-party cleaning company without an administrator
4. Ability to connect to Your Welcome Tablet and communicate any late check out requests

We love how customizable it is to our business and the integration went easily with Ownerrez. It automatically arranges cleanings/inspections which helped free up A LOT of time. We are able to put specific instructions/requests for each property for the cleaner so nothing gets missed. Customer service is always nice, helpful and respond in a timely manner.

It takes a bit of time to update the system once a change is made.

*We wish there was an SMS messaging system we could send out to our vendors/cleaners regarding last minute changes/notes they need to be aware of.

I love how we can link our vacation rental owner schedules directly to our scheduling calendar. I like the ease of making changes on the calendar, and I really like how simple it is to communicate jobs and notes to staff.

We are in communication with the development team at VRS about a couple of additional features we would like to see. But that’s only because we’ve added residential cleans, on top of our vacation rentals. As for vacation rental cleaning management software, I couldn’t ask for anything more.

I like the innovative features and thoughtfulness that went into the design. It is comprehensive, thorough and covers a wide range of options for any business.

The learning curve seemed a bit steep initially because the program is so vast. However, with the help of both [SENSITIVE CONTENT HIDDEN] and some extra one-on-one training, we were able to move past our first few baby steps and grow more comfortable with all the features.

Easy to use vacation rental management. Everything from managing scheduling, guest services app, and door management.

Its great. Look forward to the updates to the guest app since it is still fairly new.

I like that VR Scheduler is created and continually developed with the challenges of automating housekeeping and unit maintenance scheduling and visibility for a manager. There is an ongoing focus on automation that is superior to other products. Maybe even more than the excellence of the product, the customer care is THE VERY BEST! I can't thank the VR Scheduler team enough for actually caring about our business. They make themselves available because they know there is nothing more critical than supporting and managing cleaning and maintenance in the short term rental business.

I think the user interface needs work, but the team is aware of this also.

The support from the vendor is prompt and very helpful. I like the dashboard for the staff, it is very easy for them to see their workload and complete tasks. The vendor has modified quite a few things at our request, they are very easy to work with. The system is quite robust and good value for the money.

Some of the menu options for the staff only using cell phones are a little difficult to maneuver with just a small smart phone. I would like to see a better communication tool built in (similar to whatsapp, which we currently use for updates on issues). I am not crazy about the Issues handling feature - we use it but it could be streamlined and function better for us. A couple of the reports we need that include all of the data are only available via csv export, which requires an Excel user to manipulate rather than just print a report with that information. Our staff are Spanish speakers so it would be nice if the manuals were in Spanish, and all of the options on the menus and labels were also in that language.

I love the schedule calendar, the finish checklists, booking calendars and being able to put in bulk dates for bookings.

Sometimes I’ll have something set on the scheduler and then the next time I’m in cleans go back to the original day and I have to redo the schedule.

Also I wish there was a way to see notes cleaners leave on the email for completion rather than logging in.

This product is easy to use and is customizable! My job is 100% easier since we have been using VRScheduler. Our entire vacation rental program runs smooth now. If you haven't already signed up do it now! You wont regret it, I promise!

I can't think of anything that is missing. What is nice about this company, is anytime you have an idea of feedback they are able to make it work. Truly amazing people working for VRS!

Integration with our existing PMS was very easy. VRS quickly imported existing reservation data and we were able to setup recurring cleans and other housekeeping activities quickly. The onboarding and ongoing support is excellent

I don't find all of the processes intuitive. Things like setting up notifications to owners when you want to use your own format took a little bit of figuring out. Once figured out it works perfectly, the "getting there" is the challenge.

This software has capabilities I'm only now learning about, and I love that we could start off simply and then use more and more features as our business and our needs grew.

It's not quite as intuitive as I would like, but that is overcome by the level of service provided by rep. to help me set things up and use new features as they come on board.

Th software is incredibly flexible. With all the different types of tasks you can really make the software schedule any kind of task around bookings, before bookings, between bookings, etc. Once setup it truly makes it easy. I am starting to see how much of a time saver the software can be as we scale up.

Some of the setup can be a little bit repetitive but they do have tools to make this easier.

For my company, the ease of automatic integration and scheduling is the best part of this software. I do not have to worry about making a weekly schedule for my staff or getting the information from clients. It has saved both time and money.

I feel that the overall layout could be more user friendly. It can be somewhat difficult to navigate between each tab/task.

Software is very easy to use and customer service is outstanding. [SENSITIVE CONTENT]
is very hands on.

Haven’t had any issues during the last two years

It is user-friendly and simple to set up and use.
Functionality is essential to my business and made my business much more efficient

Reporting could do with some enhancement

It had everything I was looking for as far as scheduling and running our VR operations. I am now realizing it may fully replace the other 2 programs that we use in conjunction with VR Scheduler.

I am not sure if there are any cons at this point.

The level of customer support and care is over the top. We have been able to streamline housekeeper payroll and functionality. VR scheduler makes billing easier as well. Real time completion information are key.

As with anything new it takes time to adjust to it. That is truly the only downfall.

What would take me 4+ hours of scheduling only takes me 10 minutes now.

There could be more customizing for schedules.

Once set up the daily usage of VRScheduler is a breeze to use. It keeps me organized and gives me the peace of mind that I will never miss a check out clean again!

The set up is quite a process and a bit confusing when trying to establish rules, however the support VRScheduler offers is exceptional. [SENSITIVE CONTENT HIDDEN] has always made herself available for questions!

The automation and level of customisation available make this a very powerful piece of software for property managers. The amount of time and the reduction of human error has made such a positive impact on our operations. The buy-in from all of our employees has been extremely positive.

The set-up was a bit more time consuming then I had originally anticipated, however well worth the time invested. In regards to ease of use, the program is very user-friendly for the average user. Learning to navigate the automation rules was something that took some trial and error, but that is also due to the power of how many options you have. Support was always available to assist when needed.

I love how easy it is to use! And how easy it makes our lives as owners and our cleaners as well!

Truly I really have no found any cons about it.

The drag and drop scheduling is so easy and quick! I went from spending 1-2 hours a week drafting a schedule for the following week and another 1-2 hours that week making changes TO using vrscheduler which allows me to spend 5 minutes tops per day scheduling 1.5 to 2 weeks ahead of time! Talk about time saving!

I have not found anything yet that I do not like about the software.

The high touch customer service was super helpful as we learned how to integrate this software into our daily use.

We are satisfied with all aspects of the software.