TripActions

TripActions es una excelente plataforma de viajes corporativos.

Calificación general

4,7 /5
(170)
Relación calidad-precio
4,3/5
Funcionalidades
4,5/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,6/5

94%
de los usuarios recomienda esta aplicación
Ordenar por

170 opiniones

Liam
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

LOVE TripActions

Revisado el 3/3/2020

Overall, I would definitely recommend TripActions to others. The platform is easy to understand and navigate. There are great features to compare flights and change flights if you need to. TripActions Customer SUpport is awesome. I once had to change flights last minute and they helped me navigate the whole process and even called the airline for me. 10/10 experience.

Puntos a favor

TripActions is incredibly easy to use. I love the ability to compare different flights across the platform. Additionally, TripActions Customer Support team is top-notch. Quick Responses and Invaluable Support!

Desventajas

I've found that TripActions does not always present the cheapest flights. I've actually found flights at the same time to the same locations for 100s of dollars less in some instances.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

TripActions makes booking company travel easy!

Revisado el 7/4/2020

Great tool that is easy to use and gives back perks in the form of Amazon gift cards. Awesome customer service and overall, a tool that makes booking company travel easy! I get notifications on my phone through the app for when I need to check in for flights, if my flight is delayed, and even gate information. I would highly recommend this product!

Puntos a favor

My company uses TripActions to manage all of our company related travel bookings for Hotel, Airfare, Rental Car, etc. This tool is easy to use and allows you to search only options that are within the company policy range, to ensure you are compliant with reimbursement restrictions. You can also earn Amazon Gift Cards for certain bookings, which is a unique feature that often helps sway my decision of which flight time or hotel I will book to earn extra value. They also have a very responsive customer service team, that is available to answer any questions regarding bookings, help rebook travel when needed, and other support related issues. Overall, a great product that I highly recommend!

Desventajas

There are not a lot of cons to this software for my use case. If I had to select one, I would probably say the $15 booking fee that is added on to all bookings, however, this goes to cover the cost of support. If you need to use customer support for your booking, then the $15 fee is well worth it as they manage every aspect for you in regards to questions/clarification, rebooking, etc. Since my company covers this booking fee cost in reimbursement, it isn't really a big deal for me if I don't end up using the support function for every trip.

Usuario verificado
Calificación general
  • Sector: Logística y cadena de suministro
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great for companies who have travel, but has some bugs

Revisado el 4/12/2019

We don't have to spend as much time manually scheduling flights/bookings which is very helpful, but there have been a bunch of bugs that detracts from that experience.

Puntos a favor

I like that it's very easy to send candidates a link where they can book their own hotels/flights. We can see everyone who has booked/hasn't booked and follow up with them. I no longer need to spend time booking those things for them, unless requested.

Desventajas

There are definitely some bugs that have led to a poor candidate experience for us. For instance, sometimes requests for the candidate/guest to enter their personal CC information even when we have already specified that we are using the company card on file.

Alternativas consideradas

TravelBank

Razones para cambiar a TripActions

Better experience

Respuesta de TripActions Traducir a Español

Thank you for your review of TripActions. It's great to hear you're able to offer candidates a fast and easy solution, but definitely a concern to hear you had billing issues. Please always feel free to contact TripActions customer service at 1-888-505-8747 or submit a support ticket directly from in our app. We want to make it right!

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Pros and cons

Revisado el 6/12/2019

Generally good attitude towards tripactions. Coming from non managed our team isn’t crazy about the change, but that’s more of an change management issue. Without the rewards there isn’t anything that employees are crazy about.

Puntos a favor

CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf.

Desventajas

Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop

Clyde
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Initial confusion between

Revisado el 10/2/2022

The different product are hard to understand initially but once you figure that out it is relatively easy to use

Puntos a favor

Eveything is there within the app, if you are on a phone everything is really easy to pick up and submit info. Now that I know how to best use the apps I look forward to planning a trip with Trip Actions Liquid (or is it called Lemonade)

Desventajas

I was very confused for the first month trying to figure out if I need to use TripAciton or Trip actions Liquid and was also a bit disappointed that the platform is very much focused on a mobile experience and not desktop. I personally like to do my expense report and planing on a PC

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

TripActions has made organising travel so much easier for me

Revisado el 13/9/2019

TripActions has made organising my travel so much easier and allowed me to save the company money while doing so.

Puntos a favor

TripActions makes it incredibly easy for me to book travel in the most cost effective way for the company. I love the incentives to save the company money, but it's actually the ease of use of TripActions that is the best part. I can get travel booked on my phone with a handful of taps.

Desventajas

The only downside for me of TripActions is the fact that all travel is booked in US dollars, which results in foreign currency conversion charges on my credit card.

Jason
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A developing product that consolidates reporting for business travel.

Revisado el 31/1/2018

Knowing where employees are traveling ahead of time has been very beneficial.

Puntos a favor

The product has improved dramatically over the past year, and the company continues to put resources towards additional improvements. The main benefit is consolidating reporting for business travel while also giving an employees an incentive to save money.

Desventajas

The platform is still a work-in-progress, so some of the UI takes getting used to. Sometimes I question the pricing as it will be higher than other travel websites, especially for international travel.

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Fun way to book work travel

Revisado el 6/12/2019

I really look forward to booking work travel on TripActions so I can try to earn Amazon dollars. It can just be tough to do so when traveling to the Bay Area because everything is so expensive.

Puntos a favor

As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized.

Desventajas

It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay.

Jon
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Great platform

Revisado el 18/7/2019

We use this platform to book employee travel and also candidate interview travel. It works well for both purposes. We've had to change our workflow a bit to accommodate the candidate travel but overall its been positive.

Puntos a favor

Aggregates all flight and booking info into one platform. You can see other users travel arrangements and you can schedule on behalf of others.

Desventajas

Service fee is charged separately and adds a little bit of pain when it comes to submitted expenses and receipts..

Todd
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy to use - and high confidence

Revisado el 16/7/2019

It is nice to have a centralized place that the entire company uses.

Puntos a favor

Simple and straight-forward to use, I like the interface, but what I appreciate is the app "remembers" my previous trips. Like most, I typically travel to the same places throughout the year and these previous "Trip Actions" are easily duplicated.

Desventajas

I would like to see our company's travel policies - so I can quickly reference them when making decisions on future travel.

Susan
Calificación general
  • Sector: Empleo y contratación
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Friendly UI, Missed a few setup steps that caused issues

Revisado el 23/7/2019

As a growing company ourselves, I realize that it is hard to obtain good customer service for the help desk. It was pretty clear that everyone I chatted with was extremely new and at times I felt that I knew the product better than your team for those easy questions.

Puntos a favor

I liked that everything was in one site. I could put in all my frequent flyer/hotel numbers. I liked the reward program to encourage behavior among our users. I like the fact I can put in a $ to beat for hotels.

Desventajas

We didn't properly understand the site when we started or best practices when setting up. This led to confusion. We needed more best practices. Example: People were trying to book rooms for multiple users. These other users were not in the system yet and we didn't understand why it was working. Once we figured out that they also needed to register, it was easy. But this was after hours of frustration on the end users. We seemed to have trouble setting up our corporate numbers in TripActions. I realize that this was probably on our end with the hotel but since we never figured it out, a percentage of users need to go outside Tripactions to book our corporate rate hotels. Paying a fee for hotel only is also a big concern. Doesn't make sense to use the system for the corporate hotels and pay an extra $20.

Tyler
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

TripActions Review

Revisado el 16/7/2019

Puntos a favor

I like the filters for navigating the platform. It makes it very easy to find hotels, flights, and rental cars. I love getting money back while saving my company money. This has to be the best model in the industry.

Desventajas

I do find that some hotels do not get listed on the site by cross referencing them to a home site like marriott.com.

Lee
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent communication

Revisado el 27/2/2020

Fun and pleasurable. The gift card aspect creates a gamification experience that makes booking work travel fun... I honestly can't believe I just typed that, but its true!

Puntos a favor

I love the swift and helpful communication that accompanies this service. I have reached out a few times for support, and each time a representative has been incredibly helpful and responsive.

Desventajas

No complaints--I have had only good experiences using tripactions

Tori
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

TripActions is so amazing for both companies and employees!

Revisado el 14/3/2021

I highly recommend TripActions to everyone. Other softwares are clunky and make traveling a pain. With TA, everything is in once place and you can still get loyalty points for air + hotels.

Puntos a favor

We just started using TripActions right before the pandemic where we are no longer traveling, but I have to say, this is one of the coolest softwares out there. The fact that I make money (via Amazon giftcards) for saving the company money on my travel expenses is the greatest thing. I think that's their best feature by far! I usually stay at the same place each time I travel for work, but this allows me to stay at other places (so I get to explore the area), save the company money, and I get a little out of it too!

Desventajas

I actually don't have anything negative to say about this software. It makes traveling so easy and I love that everything can be booked in one place (airfare + lodging). It allows me to make decisions that both benefit myself and my company and that's so awesome.

Usuario verificado
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Ok trip management tool but needs improvement

Revisado el 27/8/2019

TripActions definitely has a good potential but need to work on linking hotels.com reward program!!

Puntos a favor

It is very intuitive and easy to use. Finding hotels and flights hasn't been that easy.
Great feature: you can create an "itinerary" and have flight and hotel under the same folder.
They have great customer service (I've only used the chat portion)! They are vert friendly and are quick to answer.

Desventajas

A little disappointed that I cannot link my hotels.com rewards program. I have notified their customer service team, and apparently a lot of people have requested that they link hotels.com reward program so hopefully they are working on it.

Also, some of their features are inaccurate. For example, I bought what I thought was a train ticket but it was in fact a bus ticket.. it didn't mention it in the booking process.. I only found that it was a bus ticket in the confirmation email I received AFTER entering my credit card information and paying for it. HOWEVER, I mentioned it to the customer service team and they looked into it, apologized and offered a refund if I was no longer interested in taking this trip!!

Yulan
Calificación general
  • Sector: Medios online
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy to Use with good customer services

Revisado el 23/7/2019

I use TripActions mainly for my business trips. Overall good experience as the tool is easy and intuitive to use and make my trip planning organized. The customer support is very responsive and supportive. TripActions automatically adds my expenses to my reimbursement reporting.

Puntos a favor

Easy to use,User Portal is clear and intuitive!
TripActions can be integrated with my company 's expense system and make my reimbursement so much easier.
Notifications are useful as reminders before the trip.
Customer support has been helpful!

Desventajas

Hotel and Flight prices seem to be higher than market price.
Refundable hotels are higher price than non-refundable hotels, I wish they are all refundable options for safety and in case of unwanted emergency.

Zev
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Streamlines bookings, with no real disadvantages vs booking direct

Revisado el 16/7/2019

Puntos a favor

I'm not particularly airline loyal, and Tripactions seems to provide all the same flights that are available in search engines like Kayak, at the same prices, and passes all of my traveler information back into the airlines booking systems. It's totally seamless, and prevents me from having to keep my info up to date in multiple airline websites. It's cut down significantly on the amount of time I have to spend booking flights for work.

Their support has also been incredibly helpful in rebooking flights when I've needed it. They get things done quickly without any hassle.

Desventajas

I've heard that folks with high status don't love it because they don't receive the same customer service they'd get if they were booking direct, but I haven't experienced that.

Julie
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy - worth the cost if only for reporting

Revisado el 27/10/2020

TripActions has been an incredibly helpful tool. Even if the actual trip prices aren't always cheaper, the administrative time savings is still worth it.

Puntos a favor

Reporting. You can get any information you need from their reporting tool which has been IMMENSELY helpful during audit season.
We don't use them, but the Controls ability is awesome. You can set any level of controls that you need if you have budgetary concerns.
TripActions will reconcile with your credit card transactions. Amazing.

Desventajas

It does not always find the cheapest option. I can often find something cheaper just on Expedia which is odd.

Tristan
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Customer Support

Revisado el 16/7/2019

Puntos a favor

The customer service is absolutely top notch. Before switching to being a user in Marketing I was in Recruiting and booked 5-10 flights and hotels a day for guests. Whenever I was in the office on a Friday at 7pm trying to arrange an onsite for Monday from Europe to U.S. I was always supported by the best Customer Support team that I have ever encountered. Great solutions, quick replies, and great conversations.

Desventajas

As an administrator, I would have liked quicker followups for hotels that were blacklisted due significant issues i.e. cancelling and not notifying candidates. As a user now in Marketing and booking own flights, I have no complaints and super impressed.

Zach
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Incredible User Experience

Revisado el 23/7/2019

Puntos a favor

The ease of use in booking hotels, flights or rental cars is second to none. I’ve never used another software for booking travel that is as simple to navigate.

Desventajas

I’m not convinced the best prices always appear for flights specifically. I’ve looked at airline sites to compare and find lower prices for the same flight.

Tim
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great people make a great Company.

Revisado el 16/7/2019

Puntos a favor

The support and people I have worked with. It is clear that they care and want me to have the best experience. That means everyone to me and they deliver every time.

Desventajas

Can sometimes find cheaper rooms going directly to Marriott. I am a rewards customer and rooms that show as “not available “ are on the Marriott site.

Simi
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Experience

Revisado el 1/8/2019

Overall had an awesome experience with booking my travel plans along with my team.

Puntos a favor

I was the first time user in January when I used Trip Actions software to book my official trip. I had no issues. It was self explanatory and very easy to use.

Desventajas

Nothing I can say at this time about the software that I didn't like.

Shantel
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Saves so much time

Revisado el 23/7/2019

Makes booking bulk travel so much easier, especially with employees coming from various places.

Puntos a favor

Love being able to utilize TripActions when booking a work related travel. Instead of having to email back & forth about preferred flight times, I can look at all the available options on my own & book it myself. The options to earn rewards by booking less expensive flights is a great perk too!

Desventajas

I haven't come across any issues so far.

Timothy
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Streamlined end-to-end travel experience with great support

Revisado el 8/8/2019

A much better product than any I've used before for corporate travel. Easy search and booking experience. Great reminders and flight confirmation service. Integration with Expensify a plus. Really appreciate the prompt, interactive support I got when multiple flights were canceled and I faced a weekend away from home.

Puntos a favor

Flight and hotel search features
Trip reminders and links to confirm flights
Integration with Expensify
Web or mobile app access
Extremely helpful support in event of travel issues

Desventajas

No big complaints
Occasional issues with properties available in search being unavailable when I go to book
Also some differences in effectiveness between support team members. Some went above and beyond, others left to to my own devices a little more

TRACIE
Calificación general
  • Sector: Práctica médica
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Product

Revisado el 23/7/2019

Puntos a favor

Ease of use. As a new user, I found this the easiest way to book a hotel out of my area

Desventajas

I really don't have anything bad to say. My experience was great.