Navan

TripActions es una excelente plataforma de viajes corporativos.

Calificación general

4,6 /5
(173)
Relación calidad-precio
4,3/5
Funcionalidades
4,5/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,5/5

93%
de los usuarios recomienda esta aplicación
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173 opiniones

Liam
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

LOVE TripActions

Revisado el 3/3/2020

Overall, I would definitely recommend TripActions to others. The platform is easy to understand and...

Overall, I would definitely recommend TripActions to others. The platform is easy to understand and navigate. There are great features to compare flights and change flights if you need to. TripActions Customer SUpport is awesome. I once had to change flights last minute and they helped me navigate the whole process and even called the airline for me. 10/10 experience.

Puntos a favor

TripActions is incredibly easy to use. I love the ability to compare different flights across the platform. Additionally, TripActions Customer Support team is top-notch. Quick Responses and Invaluable Support!

Desventajas

I've found that TripActions does not always present the cheapest flights. I've actually found flights at the same time to the same locations for 100s of dollars less in some instances.

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

TripActions makes booking company travel easy!

Revisado el 7/4/2020

Great tool that is easy to use and gives back perks in the form of Amazon gift cards. Awesome...

Great tool that is easy to use and gives back perks in the form of Amazon gift cards. Awesome customer service and overall, a tool that makes booking company travel easy! I get notifications on my phone through the app for when I need to check in for flights, if my flight is delayed, and even gate information. I would highly recommend this product!

Puntos a favor

My company uses TripActions to manage all of our company related travel bookings for Hotel, Airfare, Rental Car, etc. This tool is easy to use and allows you to search only options that are within the company policy range, to ensure you are compliant with reimbursement restrictions. You can also earn Amazon Gift Cards for certain bookings, which is a unique feature that often helps sway my decision of which flight time or hotel I will book to earn extra value. They also have a very responsive customer service team, that is available to answer any questions regarding bookings, help rebook travel when needed, and other support related issues. Overall, a great product that I highly recommend!

Desventajas

There are not a lot of cons to this software for my use case. If I had to select one, I would probably say the $15 booking fee that is added on to all bookings, however, this goes to cover the cost of support. If you need to use customer support for your booking, then the $15 fee is well worth it as they manage every aspect for you in regards to questions/clarification, rebooking, etc. Since my company covers this booking fee cost in reimbursement, it isn't really a big deal for me if I don't end up using the support function for every trip.

Laura
Calificación general
  • Sector: Formación profesional y coaching
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

Horrible for business travelers

Revisado el 14/1/2019

It feels like nobody who works there actually flies frequently themselves. Thus, they never...

It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking.

Puntos a favor

The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

Desventajas

For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions.

Respuesta de Navan

Hi Laura, Please forgive the delayed response. I'd like to learn more about your experience so that we can make this better for you. Would you DM me so we can start a conversation? Samantha

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Pros and cons

Revisado el 6/12/2019

Generally good attitude towards tripactions. Coming from non managed our team isn’t crazy about the...

Generally good attitude towards tripactions. Coming from non managed our team isn’t crazy about the change, but that’s more of an change management issue. Without the rewards there isn’t anything that employees are crazy about.

Puntos a favor

CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf.

Desventajas

Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop

Usuario verificado
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

TripActions has made organising travel so much easier for me

Revisado el 13/9/2019

TripActions has made organising my travel so much easier and allowed me to save the company money...

TripActions has made organising my travel so much easier and allowed me to save the company money while doing so.

Puntos a favor

TripActions makes it incredibly easy for me to book travel in the most cost effective way for the company. I love the incentives to save the company money, but it's actually the ease of use of TripActions that is the best part. I can get travel booked on my phone with a handful of taps.

Desventajas

The only downside for me of TripActions is the fact that all travel is booked in US dollars, which results in foreign currency conversion charges on my credit card.

Angie
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Great platform for booking travel

Revisado el 30/11/2022

Puntos a favor

As a person who likes to save money, TripActions has a great features that allows the company to save money and the employee to earn amazon gift cards. While I enjoy a fancy hotel room as much as the next person, the chance to earn $$$ helped change my booking habits. And the company saves money as well so it's a win win. The site UI is clean and responsive, it's able to search through many listings quickly.

Desventajas

Sometimes the search results would not include certain pricing, or the pricing was consistent with the hotel vendor but it did not allow for points. This is confusing, TripAction should at least provide pricing consistent with the hotel website.

Jason
Calificación general
  • Sector: Seguridad informática y de redes
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

A developing product that consolidates reporting for business travel.

Revisado el 31/1/2018

Knowing where employees are traveling ahead of time has been very beneficial.

Knowing where employees are traveling ahead of time has been very beneficial.

Puntos a favor

The product has improved dramatically over the past year, and the company continues to put resources towards additional improvements. The main benefit is consolidating reporting for business travel while also giving an employees an incentive to save money.

Desventajas

The platform is still a work-in-progress, so some of the UI takes getting used to. Sometimes I question the pricing as it will be higher than other travel websites, especially for international travel.

Usuario verificado
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Fun way to book work travel

Revisado el 6/12/2019

I really look forward to booking work travel on TripActions so I can try to earn Amazon dollars. It...

I really look forward to booking work travel on TripActions so I can try to earn Amazon dollars. It can just be tough to do so when traveling to the Bay Area because everything is so expensive.

Puntos a favor

As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized.

Desventajas

It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay.

Jon
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 8.0 /10

Great platform

Revisado el 18/7/2019

We use this platform to book employee travel and also candidate interview travel. It works well for...

We use this platform to book employee travel and also candidate interview travel. It works well for both purposes. We've had to change our workflow a bit to accommodate the candidate travel but overall its been positive.

Puntos a favor

Aggregates all flight and booking info into one platform. You can see other users travel arrangements and you can schedule on behalf of others.

Desventajas

Service fee is charged separately and adds a little bit of pain when it comes to submitted expenses and receipts..

Usuario verificado
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Super Easy Interface

Revisado el 23/7/2019

TripActions makes traveling for business super simple and the rewards for making smarter choices...

TripActions makes traveling for business super simple and the rewards for making smarter choices are a great perk!

Puntos a favor

The interface is super easy to use and their customer service is top notch.

Desventajas

There is nothing I do not like about it.

Sandy
Calificación general
  • Sector: Productos químicos
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Nice user interface with ability to customize selectable options to fit within travel policy

Revisado el 22/7/2021

Good experience with Tripactions. The modern user interface has a look and feel similar to those...

Good experience with Tripactions. The modern user interface has a look and feel similar to those our users are already familiar with from other online travel booking tools.

Puntos a favor

I really like how the booking options display based on the company 's travel policy. This has streamlined the booking process because users are not having to get approval so long as the booking fits within the provisions of the policy.

Desventajas

With hotel booking, a user can select to search based on a company office location (that have been configured); however, this is not available for flight bookings. We have unfortunately had a case where someone selected the wrong airport (a 4.5 hours' drive away) because it had a similar name to the right one. This would have been avoided if the user could have selected to search for flights based on their location and the office location to which they were traveling.

Tucker
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

TripActions Review

Revisado el 23/7/2019

Overall, I love TripActions. I use it for all my travel whether it be business or travel. The use...

Overall, I love TripActions. I use it for all my travel whether it be business or travel. The use of TripActions has become a major benefit to working for Hudl especially since a job in sales requires a lot of travel.

Puntos a favor

-Customer support
-Interface on web and mobile
-Prioritizing customer loyalty programs
-Amazon rewards

Desventajas

-Hard to find flights with flexible travel dates. Have to try searches multiple times or open multiple tabs to find best deal.

Alternativas consideradas

SAP Concur

Software anterior

SAP Concur
Zack
Calificación general
  • Sector: Transporte/transporte en camión/ferrocarril
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Worth it for the customer service alone!

Revisado el 30/7/2019

I travel weekly, and use TripActions to book my flights, and sometimes lodging. I have never had a...

I travel weekly, and use TripActions to book my flights, and sometimes lodging. I have never had a negative experience using the software, and really appreciate the ease and simplicity it brings to navigating the process of getting around.

Puntos a favor

Beyond the low-fuss, high-ease interface for booking flights and other travel accoutrement, the customer service is beyond reproach. The CS team has helped me out on numerous times and worked minor miracles on my behalf, from last second flight adjustments to researching and answering my left-field questions on how to get around the nonsense that certain airlines subject their customers to. Happy to use, highly recommended!

Desventajas

As someone who likes to take a little more control over the particulars of my bookings, I find the hotel section to be a little clunky to navigate for comparison shopping.

Tom
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great options and service when something goes wrong

Revisado el 16/7/2019

Great solution for business related travel, but some options are a little too personal travel based...

Great solution for business related travel, but some options are a little too personal travel based and can create some clutter. Solution can be used for personal travel, but I tend to book personal trips directly with my preferred vendors to use points, miles, perks, etc. In some cases I can find hotel or car options outside of app not available in TripActions, still learning source of their availability.

Puntos a favor

1) Incentives (employee kickback percentage) is awesome way to keep cost conscious but not force employees to pick the cheapest options.
2) Recognition of my status with vendors makes getting appropriate seats, room options, or discounts easy.
3) Information and views into flights, aircraft, amenities, and seat availability is convenient.

Desventajas

Rarely book a pre-paid hotel or pulled options from priceline style sites where I can't cancel or earn status for my business travel. These options often clutter the listing or make for several filters to apply to narrow choices. Same applies to apartment style options, bed and breakfast, etc. that require more filtering. No way to limit choices in profile so they don't continue coming up.

theron
Calificación general
  • Sector: Ingeniería industrial o mecánica
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 1.0 /10

No option for Cancellations

Revisado el 31/7/2019

Needed to cancel hotel reservations, was told by tripactions that they spoke to a manager at said...

Needed to cancel hotel reservations, was told by tripactions that they spoke to a manager at said hotel and was not willing to accept the cancellation. I personally approached the hotel management and explained the situation, was told that noone from tripactions called and they would cancel reservation at no charge.
In my opinion, trip actions just was trying to take advantage .

Puntos a favor

I do not like the software. Do not see the cost savings

Desventajas

No option for cancellations when schedules change.

Respuesta de Navan

Hi Theron, I'm sorry that you had a bad experience with the TripActions platform, and I'd like to get more details from you on this situation if you'd like. You can send me a DM. Additionally, I have shared this review with your customer success manager to help avoid this issue again.

Lee
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Customer Service and Amazon Cash out is shady

Revisado el 28/10/2021

It is convenient but I would be interested for the IRS to take a look at their business practices

It is convenient but I would be interested for the IRS to take a look at their business practices

Puntos a favor

It is not bad if you get a decent customer service rep. but it is like 1 out of 5

Desventajas

Support is weak and will at times just tell you to do what you need to do instead of assisting. The Amazon rewards is a shady program that works but they don't offer verifications of cash out or receipt. They have a system that will clear out your balance and not indicate in any way that you got the money or provide any way of tracking. They pass it off as Amazon's issue but will not assist further

Yulan
Calificación general
  • Sector: Medios online
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Easy to Use with good customer services

Revisado el 23/7/2019

I use TripActions mainly for my business trips. Overall good experience as the tool is easy and...

I use TripActions mainly for my business trips. Overall good experience as the tool is easy and intuitive to use and make my trip planning organized. The customer support is very responsive and supportive. TripActions automatically adds my expenses to my reimbursement reporting.

Puntos a favor

Easy to use,User Portal is clear and intuitive!
TripActions can be integrated with my company 's expense system and make my reimbursement so much easier.
Notifications are useful as reminders before the trip.
Customer support has been helpful!

Desventajas

Hotel and Flight prices seem to be higher than market price.
Refundable hotels are higher price than non-refundable hotels, I wish they are all refundable options for safety and in case of unwanted emergency.

Julie
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Mensualmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Easy - worth the cost if only for reporting

Revisado el 27/10/2020

TripActions has been an incredibly helpful tool. Even if the actual trip prices aren't always...

TripActions has been an incredibly helpful tool. Even if the actual trip prices aren't always cheaper, the administrative time savings is still worth it.

Puntos a favor

Reporting. You can get any information you need from their reporting tool which has been IMMENSELY helpful during audit season.
We don't use them, but the Controls ability is awesome. You can set any level of controls that you need if you have budgetary concerns.
TripActions will reconcile with your credit card transactions. Amazing.

Desventajas

It does not always find the cheapest option. I can often find something cheaper just on Expedia which is odd.

Jahan
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy to use and very useful

Revisado el 24/7/2019

It's easy and allows my team and I to easily sync up travel plans and even earn rewards.

It's easy and allows my team and I to easily sync up travel plans and even earn rewards.

Puntos a favor

It makes scheduling travel very easy, allowing me to create my entire trip within the app. I can then easily push my expenses to get reimbursed with minimal effort.

Desventajas

Sometimes I am able to find rental vehicles for cheaper or may even find more vehicles are available then the app shows by going directly through national.

Tristan
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Mensualmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Customer Support

Revisado el 16/7/2019

Puntos a favor

The customer service is absolutely top notch. Before switching to being a user in Marketing I was in Recruiting and booked 5-10 flights and hotels a day for guests. Whenever I was in the office on a Friday at 7pm trying to arrange an onsite for Monday from Europe to U.S. I was always supported by the best Customer Support team that I have ever encountered. Great solutions, quick replies, and great conversations.

Desventajas

As an administrator, I would have liked quicker followups for hotels that were blacklisted due significant issues i.e. cancelling and not notifying candidates. As a user now in Marketing and booking own flights, I have no complaints and super impressed.

Uchechi
Calificación general
  • Sector: Internet
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Otro durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

TripActions Review

Revisado el 16/7/2019

My experience with TripActions was awesome!! It is very user-friendly. They provide the best deals...

My experience with TripActions was awesome!! It is very user-friendly. They provide the best deals on hotels and flights. I loved that they provide live support from real people. I needed to add an extra day for my hotel booking and the TripActions agent fought tirelessly to make this happen for me and in a timely manner.

Puntos a favor

I like that they provide live Support on their website.

Desventajas

There wasn't anything that I didn't like.

Liam
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado Mensualmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

User Friendly, Plenty of Perks

Revisado el 18/2/2020

Puntos a favor

Extremely easy to use. Love that there's a user friendly mobile app as well. On top of all that come some pretty great perks that I don't think anybody could possibly complain about.

Desventajas

Maybe this one's on me - but it automatically (or I didn't read the fine print carefully enough) booked a hotel for me with the non flexible option (the cheapest). Usually my team and I need flexibility so I never choose this option, and in this case, I needed to cancel my last night with the hotel I chose. I couldn't because I was unaware I was booked with the non flexible price. If the platform could make it a little more clear which option you're diving into, that'd be ideal!

Lia
Calificación general
  • Sector: Biotecnología
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Using TripActions is a sigh of relief

Revisado el 14/2/2020

Booking flights is so simple, as is booking hotels.

Booking flights is so simple, as is booking hotels.

Puntos a favor

Clean, clear UI makes it fairly obvious what I need to do and, maybe more importantly, it's obvious how to do it.

Desventajas

I really do not appreciate getting random "notifications" that are NOT related to any bookings I've made, that simply force me to open the app to make the red notification icon go away. And all it was there for was to "remind" me that there is a chat person available if I ever need it.

Simone
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

So Easy!

Revisado el 24/7/2019

It has helped me book quickly and within price range. They also solve my traveling owes quicker...

It has helped me book quickly and within price range. They also solve my traveling owes quicker than service onsite.

Puntos a favor

-Quick and they are always solving any issues on the day of travel.

Desventajas

I love everything about Trip Actions. They are always on point.

Laura E
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado Mensualmente durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Excellent Support

Revisado el 2/3/2020

Pretty Good

Pretty Good

Puntos a favor

Every time when I make my reservation I receive an immediate support via chat if the system rejects or any type of error, and always I finish my sessions with my task done. I received during a flight delay an expedite support and when I landed my connection flight was already resolved. In addition, phone support is also astonishing, I rec'd support to book hotels in my last trip to CN and agent was very kind and resourceful.

Desventajas

the limitation with my preferred hotel regarding status recognition; If I go thru my app directly , I'll get better prices. Prices are higher without status recognition.
Then, seat selections are not longer accessible.