Opiniones de Navan

TripActions makes it incredibly easy for me to book travel in the most cost effective way for the company. I love the incentives to save the company money, but it's actually the ease of use of TripActions that is the best part. I can get travel booked on my phone with a handful of taps.

The only downside for me of TripActions is the fact that all travel is booked in US dollars, which results in foreign currency conversion charges on my credit card.

As a person who likes to save money, TripActions has a great features that allows the company to save money and the employee to earn amazon gift cards. While I enjoy a fancy hotel room as much as the next person, the chance to earn $$$ helped change my booking habits. And the company saves money as well so it's a win win. The site UI is clean and responsive, it's able to search through many listings quickly.

Sometimes the search results would not include certain pricing, or the pricing was consistent with the hotel vendor but it did not allow for points. This is confusing, TripAction should at least provide pricing consistent with the hotel website.

The product has improved dramatically over the past year, and the company continues to put resources towards additional improvements. The main benefit is consolidating reporting for business travel while also giving an employees an incentive to save money.

The platform is still a work-in-progress, so some of the UI takes getting used to. Sometimes I question the pricing as it will be higher than other travel websites, especially for international travel.

As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized.

It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay.

The interface is super easy to use and their customer service is top notch.

There is nothing I do not like about it.

I really like how the booking options display based on the company 's travel policy. This has streamlined the booking process because users are not having to get approval so long as the booking fits within the provisions of the policy.

With hotel booking, a user can select to search based on a company office location (that have been configured); however, this is not available for flight bookings. We have unfortunately had a case where someone selected the wrong airport (a 4.5 hours' drive away) because it had a similar name to the right one. This would have been avoided if the user could have selected to search for flights based on their location and the office location to which they were traveling.

It is not bad if you get a decent customer service rep. but it is like 1 out of 5

Support is weak and will at times just tell you to do what you need to do instead of assisting. The Amazon rewards is a shady program that works but they don't offer verifications of cash out or receipt. They have a system that will clear out your balance and not indicate in any way that you got the money or provide any way of tracking. They pass it off as Amazon's issue but will not assist further

Reporting. You can get any information you need from their reporting tool which has been IMMENSELY helpful during audit season.
We don't use them, but the Controls ability is awesome. You can set any level of controls that you need if you have budgetary concerns.
TripActions will reconcile with your credit card transactions. Amazing.

It does not always find the cheapest option. I can often find something cheaper just on Expedia which is odd.

It makes scheduling travel very easy, allowing me to create my entire trip within the app. I can then easily push my expenses to get reimbursed with minimal effort.

Sometimes I am able to find rental vehicles for cheaper or may even find more vehicles are available then the app shows by going directly through national.

The customer service is absolutely top notch. Before switching to being a user in Marketing I was in Recruiting and booked 5-10 flights and hotels a day for guests. Whenever I was in the office on a Friday at 7pm trying to arrange an onsite for Monday from Europe to U.S. I was always supported by the best Customer Support team that I have ever encountered. Great solutions, quick replies, and great conversations.

As an administrator, I would have liked quicker followups for hotels that were blacklisted due significant issues i.e. cancelling and not notifying candidates. As a user now in Marketing and booking own flights, I have no complaints and super impressed.

Extremely easy to use. Love that there's a user friendly mobile app as well. On top of all that come some pretty great perks that I don't think anybody could possibly complain about.

Maybe this one's on me - but it automatically (or I didn't read the fine print carefully enough) booked a hotel for me with the non flexible option (the cheapest). Usually my team and I need flexibility so I never choose this option, and in this case, I needed to cancel my last night with the hotel I chose. I couldn't because I was unaware I was booked with the non flexible price. If the platform could make it a little more clear which option you're diving into, that'd be ideal!

Clean, clear UI makes it fairly obvious what I need to do and, maybe more importantly, it's obvious how to do it.

I really do not appreciate getting random "notifications" that are NOT related to any bookings I've made, that simply force me to open the app to make the red notification icon go away. And all it was there for was to "remind" me that there is a chat person available if I ever need it.

-Quick and they are always solving any issues on the day of travel.

I love everything about Trip Actions. They are always on point.

Every time when I make my reservation I receive an immediate support via chat if the system rejects or any type of error, and always I finish my sessions with my task done. I received during a flight delay an expedite support and when I landed my connection flight was already resolved. In addition, phone support is also astonishing, I rec'd support to book hotels in my last trip to CN and agent was very kind and resourceful.

the limitation with my preferred hotel regarding status recognition; If I go thru my app directly , I'll get better prices. Prices are higher without status recognition.
Then, seat selections are not longer accessible.